Horrible Customer Service all over 4 scoops of ice creams for the kiddos. I entered the Rite Aid store tonight at approximately 6:45pm to purchase three scoops of Ice cream for my two young daughters and their mom, which was their reward after a good tennis practice. Here is where it all went bad. We entered the store with relief because their was no one waiting in line to check out nor when anyone at the Ice Cream counter waiting, the cashier and older woman named Shelia, immediately told us we had to pay at the cashier because their was no csh register at the ice creams counter. Since no one was in line there was no objection and I proceeded to immediately pay. Right after I paid another customer walked up to pay and Shelia motioned me to the Ice Cream counter and told me she would come serve us after helping the customer. However this is not what happened, she rung up the customer than proceeded to ring up another customer after that customer as she kept us waiting. So when she finally walked over, I asked why did she have us waiting so long when we were here first? And little did I know the person, Jessica who was doing boxes all this time behind the register counter and who is apparently Shelia's supervisor did nothing to help us, then she got on the same registered as Shelia after she finally came to help us. I asked her why did she have us waiting when we were the first customer present and I think that for the inconvenience and stressed she caused Rite Aid should double the four scoops of ice cream we purchased. This however turned into a big ordeal. Shelia stated she could not do it and made the statement "that people all ways want things for free". I assured her that this was not the case and that I could afford 4 additional scoops of ice cream. I tried to explain to her that how she treated us was wrong, I have two little kids who are waiting patiently who have to get home to get ready for school the next day and that she had very little respect for our time. I asked her to call over the manager and that's when I discovered that the very person she called over, Jessica, was the very woman who took her place on the register and the girl who was working behind the counter as we waited. I explained to her what happened and Jessica told Shelia to double our scoops, however apparently Shelia has an bad attitude and problem with it that she was only willing to double one scoop, I said this is so petty and unbelievable and after that to be quite honest, I no longer had a taste for eating ice cream but I was there or my daughters. I asked Jessica to call over the manager and she called Brenda and they had private conversation so as I noticed this I walked over, wondering why she took no time to even speak with me, and asked I asked if she was the manager and who is her district manager. Brenda was very rude and refused to give me the name of the district manager and refused to give me in the store numberl and unapologetic to the point where I thought they were racists. She refused to give me the district manager's name and told me to call 800- something so fast it would have been impossible for anyone to write down the number. She even asked me if I had paid for the ice cream and I told her yes I had already paid and she then said accusingly where is your receipt and I explained to her that Shelia did not give me one. Then she rudely walked over and got a piece of paper and scribbled the store number and her name. These employees have no respect for their jobs or Rite Aid customers. read more
