i've had pretty normal experiences here. today's visit was good-- the guy who helped me to find an…read moreitem was very nice, and the woman at the pharmacy who helped me get my prescription got me through pretty efficiently. it's a slow location for sure but it's been fine for me.

Basic hygiene is not a thing here apparently!! Today I watched as my pharmacist sneezed directly…read moreinto her hands, twice, all while wearing a mask under her chin...and then directly proceeded to hand me my medications. Needless to say I washed up super well after that, but was shocked to see a PHARMACIST lack even the most basic of hygiene practices. It was honestly such a gross experience that I'll be using a different location even though this is the closest CVS to me.

Husband got call that med was $120. When he went to pick up, he asked them to check if they ran…read moreinsurance and it was $6.50. Good thing he asked them to run insurance! We haven't changed insurance for two decades and we always use insurance. I don't know why they didn't do it this time. So make sure you ask them to run insurance

Pharmacy is a mess. Application says prescription is ready, then it's not when I show up. Usually a…read morelong line as they seem perpetually understaffed and often can't find prescriptions.

I want to give a big shout-out to Marc for providing excellent customer service! He is true to his…read moreword, reliable, and always goes above and beyond to make sure everything is taken care of. I truly appreciate his great service and professionalism!

If there is a score less than 0 then that's what this pharmacy at Walgreens at this 121 e el Camino…read morereal will get from me. 1. They are short staff at any time of the day 2. Lines are kept long coz there's only one window serving, no line for disabled or the elderly. 3. Staff in the pharmacy are over worked so there is no customer rapport. They lie about filling the prescription and say they don't have the stock but when the customer raises her voice and complaints... the supply is automatically filled in less then 30 minutes! (Meaning you have to threaten!) 4. They don't even say sorry when they make a mistake in giving you the wrong medication 5. Pharmacist here are not knowledgeable so be aware of your own medication... SO DO NOT EVER COME TO THIS pharmacy The worst!!!! Ever !!! But check it out yourself and tell me if I'm lying....

I never thought I'd write a review for a CVS, but was very happy about my experience here…read more First of all, this store is always deserted so you never need to wait in line for the knick knacks that you quickly need to grab, be it over the counter medicines, birthday cards, or photo prints. I printed a bunch of wedding photos because CVS had free 8x10s advertised online. When I first printed my 4x6s, the quality came out poorly. I talked to Scott and he helped me reprint everything (he even continued to reprint photos that were blurry until it came out really nicely.) The quality looks great considering how dirt cheap the photos are, especially compared to Shutterfly/Mpix etc. It was also nice to get them instantly vs waiting a couple weeks as people in the office wanted to see some prints. TL;DR - there's never any lines and the team was really helpful!

I had a terrible experience today with a young, inexperienced cashier. I wanted to exchange a new…read moreitem; an ankle brace I bought yesterday at a different CVS which was the wrong size. When I went to this CVS today to exchange the ankle brace for the same ankle brace in a larger size with my receipt, the cashier refused to process my exchange. He said the store policy is to refuse exchanges and make the customer get a refund on the item they don't want and re-purchase the same item instead which makes no sense. He also admitted he doesn't know how to do an exchange. I explained to the cashier that I purchased the original item with a $2 off CVS coupon which means I would have to purchase the same item in a larger size for full price; meaning I would lose my $2 off CVS coupon. The cashier didn't care and made me refund my item and re-purchase it in a larger size for full price. When I looked at my receipt, it showed that I was over charged by $1. When I took a picture of the original price on the shelf and showed it to the cashier, he was reluctant to give me a $1 refund but finally gave me $1 from the cash register. This made no sense since I paid for my item with credit card, so the refund should have been with credit. Refunding with cash instead of credit means their money count will be off when they count the money at the end of the day. When I got home, I looked at the CVS website and found their exchange policy which states you can return new merchandise within 60 days if you have a receipt. When I called CVS to speak to a manager, the same cashier told me the manager was out on leave and he was the interim manager. When I told him about the CVS exchange policy which he initially denied existed, he still insisted that their store policy is to refuse exchanges. This cashier needs to be retrained! Making up false policies because you are too lazy and incompetent to make the effort to do your job properly is really bad customer service. I won't return to this CVS again. It's a shame since the store is nice with lots of great inventory.

I was wondering if my communication skills is not good, I did like this store, and was able to find…read morethe items I need for my friends. It's the normal Walgreens, the customer service is just fine.

This is my favorite drug store. The pharmacy staff are amazing and remember you by your name…read more They are incredibly helpful and personable. It IS a busy store so there are Going to be times when you have to wait or are on hold for a while. But that is life. The store is clean and is kept well stocked.

Service is ok, but sometimes the count is wrong…read more I split my business between Mountain View and Truckee with Truckee giving the best service. Beware both locations take an hour off for lunch. Lines can be long. I suggest taking a photo of actual hours they are open. And visit accordingly.

Heather was rude to my boyfriend I sent him to buy setting spray she did not help him! sent him to…read morethe hair product and said she was busy but when I came in the store she found it right away and didn't give the same energy Someone please retire her

This CVS on El Camino Real is usually quiet and clean, which is nice for a location like this. You…read moredon't have to stand in a queue. You can mostly find what you came in for--it's reliable that way. Occasionally, it can be a little hard to find an employee (for a question), but when you do, the staff is polite and helpful. They almost always ask if you want to sign up or create an account. It gets a bit repetitive, but I get that it's part of their routine. Overall, it's a solid, no-fuss CVS experience.

If I could give it no stars I would. There was employees scattered all over the store and they…read morejust keep stocking shelves without asking once do you need any help finding something ? So I walked up to one of them and she pointed over in direction of the item I asked for instead of walking a short distance and directly showing me , then no one at registers at all stood there waiting a while no one came over so resorted to using self check which is harder to do using otc benefits card ended up not using otc because who knows when I would of gotten out of the store very bad service and it's ridiculous some people come there for remedies when not feeling well so would be nice to get assistance and be able to get home faster next time I will go different location

This review is for Tyler. He is just amazing. Awesome staff member. He has helped me and my husband…read moreout when we needed to understand an issue on many occasions and overall you can just tell he is extremely knowledgeable whether it's a pharmacy question or CVS procedure related. He went above and beyond to assist with a computer glitch issue on my doctors side and I really appreciated it. He is always kind and a memorable person to interact with. Been meaning to write this review for a while. Thank you Tyler!!!!

They no longer do ANY walk ups even for the flu shot. The people working here have no idea when the…read morenext openings are. Big fail #CVS

This place is awful. Every month I think to myself, I really need to move my Rx to someplace else…read more But there is a really awesome Pho restaurant next door so I come back month after month. My chief complaints include: (1) Never once in a year have all of my prescriptions actually been ready at the same time. I have tried everything including auto refills. It's actually impressive that they still can't get it together. (2) There are two lines - drop off and pick up. God forbid you have a question about something that wasn't filled properly. You actually have to leave the drop off window and get back in line for the pick up window. On one especially confusing occasion when one of my Rx wasn't filled, I had to get back in line although I was the only customer. (3) Even when they get their act together and call your doctor for a refill, they don't let you know that your Rx has actually been filled. I once went back after they called and left a message that my doctor authorized a refill. When I got to the store, they didn't actually fill my Rx. I am giving this joint two stars based on the fact that the Pho next door is amazing and that they haven't actually killed me.

Picture if you will: two self checkouts, one broken and the other being used. The customer standing…read moreat the "working" self checkout was having problems with her purchase, but the cashier (brusque Indian woman in her 50s) rudely kept telling her repeatedly to "follow the instructions," although the customer was clearly confused. The cashier never helped her. I waited six minutes in line patiently (one person ahead of me) while she slowly rang up an elderly lady, which is just fine with me, because not every store can be staffed to help all customers at all times. This is a hard job, and I understand that these employees have to deal with rude customers all day. I finally handed my item to the cashier with a smile. The cashier's first action was to berate me for not using the self-checkout. When I started to explain that I got in line because one self-checkout was broken and the other was being used, she interrupted and dismissed me with a wave of her hand, berating me (again) for bringing her a pair of sunglasses (the only pair that fit me!) which had a barcode that wasn't working in her scanner. All this time, she's criticizing a young kid who's working behind her. She refused to help me, refused to let me explain why I couldn't simply bring up a different item which might have a different price. I don't work at CVS. I don't know what to look for. She just began fighting me on it, like it was the most natural thing in the world for her. I threw up my hands and walked out of the store without a purchase. Read some other reviews on this app. There's at least one talking about the same person, the same behavior. I don't care how long I have to wait in line. Like I said, I have compassion for stores that are understaffed and under-trained. I also have endless patience for this kind of thing usually. If anything, I'm the person wanting to make someone's day better if they're having a bad one. But this cashier was needlessly antagonistic, not just to me but to every customer and employee around me, creating an atmosphere and experience so unpleasant that now I'm logging on to f***ing YELP to write you a novel about this CVS location and warn you off it.