My experience at this Walgreens was incredibly disappointing…read more My 84-year-old father is currently in a skilled nursing facility recovering from serious health issues. His physician called in a prescription yesterday for what appears to be conjunctivitis (pink eye), and he has been waiting for treatment. I arrived at the pharmacy counter at approximately 1:28 PM. The pharmacy employee greeted me, pulled up my father's information, and discussed the prescription with me. After already beginning the transaction, she suddenly informed me that it was now 1:30 PM and the pharmacy was closing for lunch. Without offering any assistance, empathy, or attempt to complete the transaction, a metal security gate was lowered and I was told to return in 30 minutes. What bothered me was not that the staff took a lunch break. Everyone deserves a lunch break. What bothered me was the complete lack of compassion and customer service. The employee had already accessed the prescription and was actively assisting me. Knowing the medication was for an elderly patient in a skilled nursing facility who had already been waiting since the previous day, a little common sense and courtesy would have gone a long way. Healthcare is ultimately about people. In this case, I felt like a clock mattered more than a patient. Based on this experience, I can understand why this location has struggled with customer satisfaction ratings. I sincerely hope management takes a closer look at how patients and caregivers are being treated.

Last time I came here, I was in a hurry and nobody was helping me or any costumers. They had form a…read moreline. I see this younger lady who works here. She was very oblivious I could tell. I had to literally put the stuff away and get my son from school. I past that lady and told her. You got a lot of costumers been waiting in line for a very long time. I came back here since my mom had allergies. The lady Rita. She seems very nice and aware of what's going on. I mentioned to her. She been helpful not like the 1st time I was here before. I would have given this a one star review BUT coming here 2nd time around at least. It depends on who you have working during the days.

This little pharmacy is right across from Menlo College and the pharmacist is very nice and seems…read moreto have a neighborhood following. I got a coupon in the mail for free H1N1 nasal flumist after the panic subsided and went on over. It took just a few minutes, was administered onsite with no side affects or pain, and it really was free. I'll be back with a new prescription or to buy some cards soon to show my appreciation.

I got milk duds and sour patch kids prices are a little high but overall it's alright but the…read morerewards machine wasn't working

Legendary hellscape. They relocated across the highway and it got worse. The employees are all fine…read moreand yet there's something broken about this entire place.

The pharmacy section of the store seems to be doing regular business, but the rest of the store is…read morea ghost town of empty shelves. No one seems to know what is going on.

Empty shelves, so sad. Its going out of business. Maybe just close it up rather than watching it…read morewaste away right now.

Sucks that the criminal element has these stores locking everything up. Waited around for several…read moreminute for an employee to unlock the toothbrushes for a toothbrush that was less than 2 bucks. After a while I walked out of the store. I had a few things in my cart that I just left behind. If you don't have the staff to assist when they need an item that is locked up, than find another way. Or maybe lock it up accordingly. An item that is less than 2 dollars shouldn't be a hassle to purchase.

Everything, and I do mean everything is locked up…read more I get some things but whole aisles and no one to unlock them? Waited forever just to get some eyedrops ...ridiculous. The cashier who couldn't do two things at once, scan items and hold the item at the same time was also a joke. When the phone rang and he answered it, it added another 10 minutes to our wait time. With this kind of customer service this Walgreens is bound to shut down.

Avoid! Go to Walgreens. It can take 30 minutes to get a…read moreprescription picked up. Life's too short. Go elsewhere.

I'd like to tell you a story of such appalling behavior that I am dumbfounded…read more My latest experience, because so many have been truly awful at this pharmacy, was my need to get a medication for oral surgery I'm having the following day. I was only picking up ONE PILL. I was charged $15! I am a senior who is on State Medi-Cal so my medications are covered. But instead of trying to help me, the pharmacist went out of his way to demean me. I had gotten the medication previously and it was completely covered. I was given no explanation why this was happening. The only reaction was a snide remark offering that I could take it or leave it! I know that pharmacies can offer a discount but I wasn't offered that. Even after I told the pharmacist that I was currently in food stamps and paying $15 for one pill was so difficult for me., All I received was a cold hard stare. I saw no humanity at all. I had no choice, I either took the medicine I needed or cancel the oral surgery I have scheduled for tomorrow. When things like this happen, it truly makes me so sad that something like this could happen.

I wanted to give a shoutout to Ulises for always having a great can do attitude and service always…read morewith a smile!!! Great job always Ulises!!! You and all are appreciated!!! I also wanted to appreciate Chester and Eliana for ALWAYS being very helpful!!! People? This store has awesome workers!!! I love it here!!! Jim H

This review is only for the checkout person, Elvis. The…read morestore was overly packed, and honestly, I couldn't get help to locate a few items. I finally walked up to the front checkout area, and I must have looked like I needed help. Elvis was between customers and asked me, what I was looking for. He smiled SO genuinely and kindly. He quickly and succinctly told me exactly where my item could be found. Thanks, Elvis! You're awesome!

I went to submit a coupon for Freestyle Libre 3 based on a promo. I didn't understand the promo and…read morethe cashier clarified for me that I would only get 1 sensor as I was confused by Libre 3 and thought I would get 3 units. The pharmacist yelled from the very back and said "nice try" implying I was trying to manipulate the promo. I was insulted and yelled back that I was not trying to con them I just needed the clarification. I don't know where this rude unprofessional man came from but in my years of living in Menlo Park I have never ever tried to get around something for free. He should not be allowed near customers of Safeway. Based on all other feedback here I'm not that far off in my view.

Getting through on the phone is a nightmare. You can be on hold - or they can even answer and ask…read moreif you can hold - but after several minutes it will just go to the full inbox. I easily called 10x about transferring a prescription and never got through. Also, when I finally reached someone the young male rep told me I had to call my OLD pharmacy. I told him I had done that and no, it was the new pharmacy that had to call the old, so he took my info and... did nothing with it. I went in that afternoon and no order had ever been placed. If you have any other options besides Safeway Menlo Park Pharmacy I would absolutely go elsewhere.

I had a wonderful experience at Target Redwood City. The employee Xander at the checkout was very…read morehelpful when I was struggling to figure out the pin pad. Carter

Xander at checkout and Oscar from the guest service counter today provided impeccable customer…read moreservice today. I wish more of the target employees would be as kind and helpful as these young gentleman.

This store hides in a place that's hard to find. The service is good. The pharmacists are very…read morenice, professional, patient and efficient.

I thought all pharmacies were late, sloppy, and inefficient until I tried this one. They are always…read moreon top of it and helpful.