My experience at this Walgreens was incredibly disappointing…read more My 84-year-old father is currently in a skilled nursing facility recovering from serious health issues. His physician called in a prescription yesterday for what appears to be conjunctivitis (pink eye), and he has been waiting for treatment. I arrived at the pharmacy counter at approximately 1:28 PM. The pharmacy employee greeted me, pulled up my father's information, and discussed the prescription with me. After already beginning the transaction, she suddenly informed me that it was now 1:30 PM and the pharmacy was closing for lunch. Without offering any assistance, empathy, or attempt to complete the transaction, a metal security gate was lowered and I was told to return in 30 minutes. What bothered me was not that the staff took a lunch break. Everyone deserves a lunch break. What bothered me was the complete lack of compassion and customer service. The employee had already accessed the prescription and was actively assisting me. Knowing the medication was for an elderly patient in a skilled nursing facility who had already been waiting since the previous day, a little common sense and courtesy would have gone a long way. Healthcare is ultimately about people. In this case, I felt like a clock mattered more than a patient. Based on this experience, I can understand why this location has struggled with customer satisfaction ratings. I sincerely hope management takes a closer look at how patients and caregivers are being treated.

Last time I came here, I was in a hurry and nobody was helping me or any costumers. They had form a…read moreline. I see this younger lady who works here. She was very oblivious I could tell. I had to literally put the stuff away and get my son from school. I past that lady and told her. You got a lot of costumers been waiting in line for a very long time. I came back here since my mom had allergies. The lady Rita. She seems very nice and aware of what's going on. I mentioned to her. She been helpful not like the 1st time I was here before. I would have given this a one star review BUT coming here 2nd time around at least. It depends on who you have working during the days.

This little pharmacy is right across from Menlo College and the pharmacist is very nice and seems…read moreto have a neighborhood following. I got a coupon in the mail for free H1N1 nasal flumist after the panic subsided and went on over. It took just a few minutes, was administered onsite with no side affects or pain, and it really was free. I'll be back with a new prescription or to buy some cards soon to show my appreciation.

This Longs doesn't have the extended hours that are so convenient in some drug stores/pharmacies in…read morethe area. Long's at Sequoia Station in RWC and Walgreens on El Camino are both open 24 hours most of the time and this one is not, but this IS the closest pharmacy to where I live, so when my cat's oncologist called up to say he was prescribing some medication for her ear infection and that it could be filled at a regular pharmacy, this was the place I had him fax the prescription in to. When I called them up to see if the prescription was ready, they sounded rather amused, which seemed odd but I thought perhaps it's just a very jolly work environment. Queuing up here is an interesting experience. There is a line on the floor that shows you where to stand in order to respect the privacy of others having their prescription filled. This means you are standing in the aisles where the depends, enemas, vaginal yeast infection itch relief creams, bunion removers and condoms are located. Those items are not private, so don't be embarrassed by all the bored people waiting to fill their prescriptions who have nothing to do but watch you when you go to buy your super strength ex-lax or your jock itch powder. Whatever prescription they are having filled is private and embarrassing, but you should be PROUD you are removing your own warts or know how to use a rectal thermometer or are finally getting that Beano your friends are always recommending. When I got to the counter, the woman there started smirking. "Awww, was kitty being naughty?" she said suggestively. What? She looked uncomfortable when I seemed confused...like she expected me to laugh and now thought perhaps I was going to get upset. I saw her go talk to the pharmacist and she then came back and told me the pharmacist wanted to talk to me about how to prepare the medication and to see if I had any questions. The pharmacist was mostly concerned with explaining how to mix up this liquid which couldn't be mixed up too far ahead of time and had to be done in a few batches. When he asked me if I had any questions, I asked him "so, I put the syringe in her ear, right?", "What? No." he says, "it is administered orally!" He looked at me like I was an idiot. When I got home, I found out the liquid was a cherry flavored syrup. Oh great! Cats love cherry flavored syrup! I also looked up the medication online and found out it is an alternative to Penicillin, most often used for STDs. OH...OKAY...the laughing, the "was kitty being naughty"...no it doesn't go in the ear....now I get it. Hardy har har.

I would not even give this place a 1 star as a new CVS. They need to close this place down ASAP!!!…read moreThe store never looks stocked, the employees look like they hate their job, and they probably do, but what does that have to do with us customers. We didn't pick that job for you! Close this store!!! Useless service, people and items in stock! CVS at Sequoia Station is not too far!

The pharmacy section of the store seems to be doing regular business, but the rest of the store is…read morea ghost town of empty shelves. No one seems to know what is going on.

Empty shelves, so sad. Its going out of business. Maybe just close it up rather than watching it…read morewaste away right now.

Sucks that the criminal element has these stores locking everything up. Waited around for several…read moreminute for an employee to unlock the toothbrushes for a toothbrush that was less than 2 bucks. After a while I walked out of the store. I had a few things in my cart that I just left behind. If you don't have the staff to assist when they need an item that is locked up, than find another way. Or maybe lock it up accordingly. An item that is less than 2 dollars shouldn't be a hassle to purchase.

I have read all the one star reviews and I have experienced the same issues. Their computer system…read moreis atrocious, giving incorrect information about prescriptions and cancelling them without reason. After waiting in a line and you finally get your medications, do not leave the window without checking to see if they got it correct. Better yet, find another pharmacy.

I would give the pharmacy 5 stars but the new virtual phone non assistant drops my satisfaction way…read moredown- if I stick with the app and found into the store it's very good. The CVS Sharon heights always has a pharmacist available ( you may have to wait a hot minute- ) you can discuss your medications and insurance issues. If you message the pharmacy (on the app) pick your Rx and chose options, pick the RX tell them the issue , check call back and leave you number - I've been called back every time . You do have a virtual assistant and I personally hate this !! I am not sure with the new improved virtual non human you can leave a message !!!!!!!! It is a maze of promotes and not the best AI. So in store they have expanded the size of the pharmacy - which improves the staffs work environment . They work really hard back there they get 5Stars . If you use the app go in the store and have the barcode line you only need the barcode for oneRX and they will pull up all your RX's. The pharmacy for us has been great for 6 years. The old phone system was much better than this improved one.

The people are very nice in the pharmacy but the virtual assistant one has to use to even get to…read moreleave a message is terrible. It doesn't understand plain english and won't do what needs to be done. My doctor had ordered several prescriptions for me for some upcoming surgery. They filled all but two. I had to stand in line for pickup then in the consultation line to see why I didn't get all of the prescriptions. Then back to the pickup line only to be given only one of the prescriptions and then another one that wasn't even ordered. Still don't have the other one I will need! Very frustrating! So I tried calling to see if they would PLEASE fill the one they never filled. I had to leave a message after spending too much time with the A.I. assistant who couldn't help. Still waiting for the call back!

I came like 5 min from 7 and Isaiah helped take care of me ! so much traffic no parking and he…read morehelped me get my medication that I needed ! It was for my asthma so it was well appreciated I really needed it. Great customer service . Give that man a raise

I wanted to give a shoutout to Ulises for always having a great can do attitude and service always…read morewith a smile!!! Great job always Ulises!!! You and all are appreciated!!! I also wanted to appreciate Chester and Eliana for ALWAYS being very helpful!!! People? This store has awesome workers!!! I love it here!!! Jim H

I went to submit a coupon for Freestyle Libre 3 based on a promo. I didn't understand the promo and…read morethe cashier clarified for me that I would only get 1 sensor as I was confused by Libre 3 and thought I would get 3 units. The pharmacist yelled from the very back and said "nice try" implying I was trying to manipulate the promo. I was insulted and yelled back that I was not trying to con them I just needed the clarification. I don't know where this rude unprofessional man came from but in my years of living in Menlo Park I have never ever tried to get around something for free. He should not be allowed near customers of Safeway. Based on all other feedback here I'm not that far off in my view.

Getting through on the phone is a nightmare. You can be on hold - or they can even answer and ask…read moreif you can hold - but after several minutes it will just go to the full inbox. I easily called 10x about transferring a prescription and never got through. Also, when I finally reached someone the young male rep told me I had to call my OLD pharmacy. I told him I had done that and no, it was the new pharmacy that had to call the old, so he took my info and... did nothing with it. I went in that afternoon and no order had ever been placed. If you have any other options besides Safeway Menlo Park Pharmacy I would absolutely go elsewhere.

I visited Target to make a return and had a disappointing experience at Guest Services…read more As I entered the store, I turned the corner with my items in my arms and saw that no one was waiting in line. Two associates at the counter saw me approaching but continued their conversation with each other. When I reached the counter, I opened my Target app and displayed the Wallet barcode for my return. One associate looked at me and sarcastically asked, "What's this for?" I replied, "For my return." She completed the transaction, but immediately began talking to the other associate, saying, "People just put their phone up and don't know what they want--pickup, return, purchase?" I was standing right there and felt she was criticizing me in front of both employees. The comment was unnecessary, unprofessional, and made me feel embarrassed as a customer. I had done nothing more than present the barcode required for my return. What upset me most was the lack of courtesy and respect. Rather than feeling helped, I felt mocked. I believe customers deserve to be treated professionally, especially when they are standing at the counter within earshot of the conversation. I left the store feeling disappointed and would have appreciated a sincere apology for the associate's behavior.

I came to this Target, while in the area. To pick up a few items that I needed yo restock up on for…read moremy place. Because my local Targets are based on the Targets (Daly City, South City and San Francisco). I'm used to a certain level of product availability, coordination between staff members and Customers and finally, the parking lot are is a nice sizable space that should fit a large amounts of cars but to be honest it doesn't. This location doesn't necessarily meet all of this key points but as a Target store. They still meet the basic requirements and needs. The produce is great and fresh. The isles are fully stocked, even if it's lacking some key products that I can find closer to the Peninsula. The bathrooms are clean the isles are clearly visible and marked by signs for customers to navigate easier. These are basic necessities that are so very important as a customer. Now, for the things that can really use some improvements. Before you even get into the store. The parking is rough, to say the least. Because this Target is located in a strip mall and not in its own private lot. Parking can be a free-for-all. My personal recommendation, the earlier you can shop the easier it is to find a space. Let's put it this way to be nice. Some of the staff aren't the most comfortable in their roles. Their body language and attitude, can really use some adjusting. Not all but some do need better training. Whether it's because they're not having a good day or they're just not happy. Staff need to do better. Especially when dealing with the public. The value is always great at Target but pointless if you can't stand being in the store. There's always room for improvement, and improvement is needed in key places. The drive-up/ order pickup is also an issue. I made an online order with products that were shown to be fully in-stock. An hour later, I was sent a notification that half my order was ready but the other half was not available. How? if everything online was shown to be in-stock. Although, I was bothered I went to pickup the order anyway. Parking sucked because customers used the order pick-up spaces as regular vehicle parking. When I finally found parking, I got my order and drove off. A few of the items were completely wrong. Causing me to go back and fix the error myself. The staff have to-do better, they just need to find it. Please make sure that all drive up and go orders are accurate before releasing items to the customers. and not giving someone else's order out. You can easily kill an hour or two here just window shopping or actual shopping. Imagine the kinda fun you can have with kids in tow. Just make sure yo have an idea of what you want and not rely on staff for help. It's hit or miss on how it will affect your experience.

This store hides in a place that's hard to find. The service is good. The pharmacists are very…read morenice, professional, patient and efficient.

I thought all pharmacies were late, sloppy, and inefficient until I tried this one. They are always…read moreon top of it and helpful.