My experience at this Walgreens was incredibly disappointing…read more My 84-year-old father is currently in a skilled nursing facility recovering from serious health issues. His physician called in a prescription yesterday for what appears to be conjunctivitis (pink eye), and he has been waiting for treatment. I arrived at the pharmacy counter at approximately 1:28 PM. The pharmacy employee greeted me, pulled up my father's information, and discussed the prescription with me. After already beginning the transaction, she suddenly informed me that it was now 1:30 PM and the pharmacy was closing for lunch. Without offering any assistance, empathy, or attempt to complete the transaction, a metal security gate was lowered and I was told to return in 30 minutes. What bothered me was not that the staff took a lunch break. Everyone deserves a lunch break. What bothered me was the complete lack of compassion and customer service. The employee had already accessed the prescription and was actively assisting me. Knowing the medication was for an elderly patient in a skilled nursing facility who had already been waiting since the previous day, a little common sense and courtesy would have gone a long way. Healthcare is ultimately about people. In this case, I felt like a clock mattered more than a patient. Based on this experience, I can understand why this location has struggled with customer satisfaction ratings. I sincerely hope management takes a closer look at how patients and caregivers are being treated.

Last time I came here, I was in a hurry and nobody was helping me or any costumers. They had form a…read moreline. I see this younger lady who works here. She was very oblivious I could tell. I had to literally put the stuff away and get my son from school. I past that lady and told her. You got a lot of costumers been waiting in line for a very long time. I came back here since my mom had allergies. The lady Rita. She seems very nice and aware of what's going on. I mentioned to her. She been helpful not like the 1st time I was here before. I would have given this a one star review BUT coming here 2nd time around at least. It depends on who you have working during the days.

I would give the pharmacy 5 stars but the new virtual phone non assistant drops my satisfaction way…read moredown- if I stick with the app and found into the store it's very good. The CVS Sharon heights always has a pharmacist available ( you may have to wait a hot minute- ) you can discuss your medications and insurance issues. If you message the pharmacy (on the app) pick your Rx and chose options, pick the RX tell them the issue , check call back and leave you number - I've been called back every time . You do have a virtual assistant and I personally hate this !! I am not sure with the new improved virtual non human you can leave a message !!!!!!!! It is a maze of promotes and not the best AI. So in store they have expanded the size of the pharmacy - which improves the staffs work environment . They work really hard back there they get 5Stars . If you use the app go in the store and have the barcode line you only need the barcode for oneRX and they will pull up all your RX's. The pharmacy for us has been great for 6 years. The old phone system was much better than this improved one.

The people are very nice in the pharmacy but the virtual assistant one has to use to even get to…read moreleave a message is terrible. It doesn't understand plain english and won't do what needs to be done. My doctor had ordered several prescriptions for me for some upcoming surgery. They filled all but two. I had to stand in line for pickup then in the consultation line to see why I didn't get all of the prescriptions. Then back to the pickup line only to be given only one of the prescriptions and then another one that wasn't even ordered. Still don't have the other one I will need! Very frustrating! So I tried calling to see if they would PLEASE fill the one they never filled. I had to leave a message after spending too much time with the A.I. assistant who couldn't help. Still waiting for the call back!

This Longs doesn't have the extended hours that are so convenient in some drug stores/pharmacies in…read morethe area. Long's at Sequoia Station in RWC and Walgreens on El Camino are both open 24 hours most of the time and this one is not, but this IS the closest pharmacy to where I live, so when my cat's oncologist called up to say he was prescribing some medication for her ear infection and that it could be filled at a regular pharmacy, this was the place I had him fax the prescription in to. When I called them up to see if the prescription was ready, they sounded rather amused, which seemed odd but I thought perhaps it's just a very jolly work environment. Queuing up here is an interesting experience. There is a line on the floor that shows you where to stand in order to respect the privacy of others having their prescription filled. This means you are standing in the aisles where the depends, enemas, vaginal yeast infection itch relief creams, bunion removers and condoms are located. Those items are not private, so don't be embarrassed by all the bored people waiting to fill their prescriptions who have nothing to do but watch you when you go to buy your super strength ex-lax or your jock itch powder. Whatever prescription they are having filled is private and embarrassing, but you should be PROUD you are removing your own warts or know how to use a rectal thermometer or are finally getting that Beano your friends are always recommending. When I got to the counter, the woman there started smirking. "Awww, was kitty being naughty?" she said suggestively. What? She looked uncomfortable when I seemed confused...like she expected me to laugh and now thought perhaps I was going to get upset. I saw her go talk to the pharmacist and she then came back and told me the pharmacist wanted to talk to me about how to prepare the medication and to see if I had any questions. The pharmacist was mostly concerned with explaining how to mix up this liquid which couldn't be mixed up too far ahead of time and had to be done in a few batches. When he asked me if I had any questions, I asked him "so, I put the syringe in her ear, right?", "What? No." he says, "it is administered orally!" He looked at me like I was an idiot. When I got home, I found out the liquid was a cherry flavored syrup. Oh great! Cats love cherry flavored syrup! I also looked up the medication online and found out it is an alternative to Penicillin, most often used for STDs. OH...OKAY...the laughing, the "was kitty being naughty"...no it doesn't go in the ear....now I get it. Hardy har har.

I would not even give this place a 1 star as a new CVS. They need to close this place down ASAP!!!…read moreThe store never looks stocked, the employees look like they hate their job, and they probably do, but what does that have to do with us customers. We didn't pick that job for you! Close this store!!! Useless service, people and items in stock! CVS at Sequoia Station is not too far!

I came like 5 min from 7 and Isaiah helped take care of me ! so much traffic no parking and he…read morehelped me get my medication that I needed ! It was for my asthma so it was well appreciated I really needed it. Great customer service . Give that man a raise

I wanted to give a shoutout to Ulises for always having a great can do attitude and service always…read morewith a smile!!! Great job always Ulises!!! You and all are appreciated!!! I also wanted to appreciate Chester and Eliana for ALWAYS being very helpful!!! People? This store has awesome workers!!! I love it here!!! Jim H

This store hides in a place that's hard to find. The service is good. The pharmacists are very…read morenice, professional, patient and efficient.

I thought all pharmacies were late, sloppy, and inefficient until I tried this one. They are always…read moreon top of it and helpful.

Sucks that the criminal element has these stores locking everything up. Waited around for several…read moreminute for an employee to unlock the toothbrushes for a toothbrush that was less than 2 bucks. After a while I walked out of the store. I had a few things in my cart that I just left behind. If you don't have the staff to assist when they need an item that is locked up, than find another way. Or maybe lock it up accordingly. An item that is less than 2 dollars shouldn't be a hassle to purchase.

I have read all the one star reviews and I have experienced the same issues. Their computer system…read moreis atrocious, giving incorrect information about prescriptions and cancelling them without reason. After waiting in a line and you finally get your medications, do not leave the window without checking to see if they got it correct. Better yet, find another pharmacy.

The pharmacy section of the store seems to be doing regular business, but the rest of the store is…read morea ghost town of empty shelves. No one seems to know what is going on.

Empty shelves, so sad. Its going out of business. Maybe just close it up rather than watching it…read morewaste away right now.

this one goes out to Cas! I have been shopping here for a couple years now and it seems like he is…read moreone of the only employee that treats his job like it matters. he is always helpful not just to myself but everyone I see him helping out. he takes the time to find items for us either on the shelf or in the back. the lines used to run very slow but every time I see him at cashier he is lightning fast and still continues to be friendly. when other employees have been rude or have brushed me off cas has come over personally to see if he could help and usually he ends up fixing my problem, even if he can't he is apologetic and kind. this man should be training new employees on how to interact with customers cause he gets it! he is more helpful than most of the managers at this store (especially the ruder managers). I hope upper management treats him well with a raise!

I've had mixed experiences here. Yesterday, I had a terrible experience with a very rude,…read moremiddle-aged, blond woman with a Russian accent in the pharmacy dept. When I was standing in line to pick up my prescription, she practically barked at me when she said loudly and rudely, "Don't stand in line! Fill in your information the tablet." She proceeded to yell the same thing at the customer in back of me. There is no signage indicating that customers are now required to use the tablet at the front desk to sign in for pick up. When I returned to the pick up line 10 minutes later to pick up my prescription, again she barked at me loudly and rudely, "Don't stand in line! Fill in your information on the tablet." When I told her I already filled in my info on the tablet, she said, "The system doesn't remember, so you have to fill it out again" in a very rude tone of voice. Finally, she gave me my prescription but she just so incredibly rude and unprofessional. A smile with a please and thank you goes a long way, but this incredibly rude woman doesn't seem to have an ounce of humanity. I also hate the check out lines at the front since they are not clearly marked, which means half the time the cashiers tell you you're standing in the wrong place for check out in a really rude, loud tone of voice. Customer service here is awful. Management, please retrain your staff! The only reason I go here is it's the closest pharmacy to me after my favorite pharmacy closed. I think I'll start frequenting the CVS on Middlefield, instead since the pharmacy dept. and cashiers there are nice.

Friendly and knowledgeable staff- well stocked with products and the coupons are always great!read more

Obnoxious pharmacist, rude and poor service. They can not get your prescription right half of the…read moretime.