I've had mixed experiences here. Yesterday, I had a terrible experience with a very rude, middle-aged, blond woman with a Russian accent in the pharmacy dept. When I was standing in line to pick up my prescription, she practically barked at me when she said loudly and rudely, "Don't stand in line! Fill in your information the tablet." She proceeded to yell the same thing at the customer in back of me. There is no signage indicating that customers are now required to use the tablet at the front desk to sign in for pick up. When I returned to the pick up line 10 minutes later to pick up my prescription, again she barked at me loudly and rudely, "Don't stand in line! Fill in your information on the tablet." When I told her I already filled in my info on the tablet, she said, "The system doesn't remember, so you have to fill it out again" in a very rude tone of voice. Finally, she gave me my prescription but she just so incredibly rude and unprofessional. A smile with a please and thank you goes a long way, but this incredibly rude woman doesn't seem to have an ounce of humanity. I also hate the check out lines at the front since they are not clearly marked, which means half the time the cashiers tell you you're standing in the wrong place for check out in a really rude, loud tone of voice. Customer service here is awful. Management, please retrain your staff! The only reason I go here is it's the closest pharmacy to me after my favorite pharmacy closed. I think I'll start frequenting the CVS on Middlefield, instead since the pharmacy dept. and cashiers there are nice. read more

I was recently recently released from Stanford hospital after being treated for server pulmonary embolism where I spent 3 days in the ICU and several additional days under close supervision because I was unable to walk and breathe at the same time. I live alone and had driven myself to Stanford and therefore to CVS where your pharmacy is very far in the back the store. I asked for someone to help me and was told no. It took me 7 mins to walk to back of the store. I was in tears when I got there. My chest burned. I couldn't catch my breath and I was light headed. I know that my experience would have been very different if I were not size 22 pants size, black female. The staff watched me struggle but not one person offered to help me. Fresh from the hospital with medical bands still on my wrist and the bandages on my arms from where my recent IV's had been removed. So sorry that I am not a size 7 with blond hair and blue eyes. Horrible service. Racism is alive and thriving in Palo Alto. If you are brown imperfect human.. this not the place for people like us to have our medication needs filled... read more

Went here a couple times and they never seem to have anything in stock . Even with online orders many substitutions have to be made.

this one goes out to Cas! I have been shopping here for a couple years now and it seems like he is one of the only employee that treats his job like it matters. he is always helpful not just to myself but everyone I see him helping out. he takes the time to find items for us either on the shelf or in the back. the lines used to run very slow but every time I see him at cashier he is lightning fast and still continues to be friendly. when other employees have been rude or have brushed me off cas has come over personally to see if he could help and usually he ends up fixing my problem, even if he can't he is apologetic and kind. this man should be training new employees on how to interact with customers cause he gets it! he is more helpful than most of the managers at this store (especially the ruder managers). I hope upper management treats him well with a raise! read more

If I could give them zero stars I would. This pharmacy is the worst! Slow, terrible customer service. The lines are ignored and unmarked. They let people cut In line and the advice and customer service staff are terrible rude and disrespectful and unhelpful read more

I received an email "Your CVS photo account needs attention." The email said I would get 10 free prints, so I clicked the "Order Today for 10 Free Prints" button, uploaded my photos, ordered 10 prints ... and was charged for the photos. I wrote to customer service and to CVS headquarters asking for a refund, and got no response. (I did get 10 photos, just not for free.) read more

Really helpful service today from a CVS staff member! Forgot to get her name! I came in looking for vitamins that the CVS app said were available at this location. I couldn't find any on the shelves. The staff member spent a lot of effort to go through the latest shipment to see if she could find them. None were available, so she helped me find another CVS location that had them in stock. Thank you again! read more

This review goes out to the inconsiderate, incompetent rude manager that's been working there for a long time. I don't know how she even still works there or even got hired. I came in to make return and the refunded amount did not match the amount I paid on the receipt. Instead of trying to figure out what the issue was, the manager didnt care and spoke with her rudeness stating she cant do anything about it. Honestly, if you're going to act like a B%#@$, why even work for CVS that deals with CUSTOMER SERVICE. I hope upper management or corporate see's this review and terminates her. I am only writing this review because this isn't the first time she has been acting like this. I witnessed her talk so rudely to other customers in my past visits here. Future customers: Please be aware and avoid this "manager". I wish I remembered her name to expose her. She will completely ruin your day. read more

Somehow, every time I have the misfortune of going to this CVS location, there is someone having a heated argument about the refund policy, or why their card/food stamps/etc has been denied, or how their appointment was mysteriously rescheduled, etc. Such a magnet for mishaps! The staff actually mostly seem nice, but the checkout line does move at the pace of molasses. It always seems that every second person in front of you in the line is convinced to fill out - at glacial pace - the interminable paperwork that signs them up to the rewards program. Eek! read more

For the pharmacy can one give Zero? Such bad service not worth going Walgreens is much better read more

PLEASE FIX YOUR LINES! No one can tell where it is people should wait to pay. I normally don't complain about this but it seems to be a major issue here that can easily be fixed read more

Please be aware that you cannot trust this pharmacy to dispense the correct medication. I went to pick up my 9 year old daughter's medications (she's a type 1 diabetic) and when I got home I found her insulin label affixed to a box of eye drops. This should never, ever happen. My mom was a pharmacy tech for 40 years and saw this happen only twice in her entire career. When confronted, they blamed a rotating pharmacist despite the pharmacist that I was speaking to's name on it. Then a tech was blamed. Then the CVS system. It was an absolute mess with zero accountability. There as failure on multiple levels and I would NOT TRUST this pharmacy or it's staff with my medications. read more

CVS Pharmacy - Instead of my daughter's insulin, I was given eye drops - Drugstores Near Me - Palo Alto, California

Updated to add: as of 10/9/2023, Walgreens in San Carlos carries the approved rsv vaccine for pregnant women. This review is for the rude woman working at the pharmacy. I came in today with a prescription for the new rsv vaccine. She immediately dismissed me because I didn't look old enough, without considering that I am visibly 35 weeks pregnant. Then she argued that my prescription wasn't valid since I didn't have a hard copy without asking if it had been faxed to their system. Then finally she actually looked at the prescription to tell me they didn't have the same vaccine. A kind pharmacist came over to explain that they couldn't give me the vaccine since it didn't match the prescription. The end result is understandable (although frustrating, not their fault). This review is due to how I was shocked at the level of how rude and dismissive the woman at the counter treated me. read more

Cvs caremark is cold hearted and not customer oriented. My wife is trying to get medication to save her eyesight and they are illogicaly refusing to authorize the drug she has already had good results with. They want her to try other drugs when she has already tried 3 drugs for her eye injections. Very poor intelligence there that does not have any flexibility or solutions that work for you. read more

This is was the worst CVS I have ever gone into. On vacation and stoppped by to pickup something. The person Quin I think this was his name was rude and could not anawer questions when asked. Purchase product where thrown on the counter like he did not care. if he does not care he should not work there. Everyone has a bad day but don't take it out on your customers. read more

Came here intended to get some candies today (Sunday, Oct 27th, 2019) at about 3:40pm. My baby was napping in the stroller, so I was pushing her slowly. All of the sudden I heard someone behind me said either "go" or "just go". I turned around and saw a CVS female employee gave me a look and walked right passed me looking rushed. I was thinking, there's tons of space elsewhere to get through, I was slow but wasn't slow to the point where you can't just wait 30 seconds. Purely rude for being an employee here. When I walked towards the front, I saw she saying bye to other employee at the register and excited to walk out to her man. I could see how edger she wanted to see her man. I walked out and got my candies elsewhere. read more

CVSs, which used to be Longs or Payless Drugs, usually depress me. But this spot was nice and shiny. We came here (actually my husband) to get something for his aching feet and he found what he was looking for. I appreciated the fact that the store was pretty well stocked. Usually these stores have empty shelves, sections of shelves/displays, etc. And it looked well cared for. I also noticed that I probably wouldn't have needed to wait for a year, wandering around looking for someone to help me. We did find someone to help us find what we were looking for. This store and more than one person stocking shelves. Need I say more? Probably not necessary. I wish all CVS stores were like this one. read more

Automated phone system is terrible. Trying to get CVS specialty prescriptions shipped to the pharmacy for pick up is terrible. Such a frustrating and demoralizing experience to deal with this pharmacy, are all CVS pharmacies like this?? -_- read more

Fast service if you use digital pickup. Text system was great. Staff very helpful, moved all my care here

The pharmacy manager Asma is very unprofessional. I ordered ProCourt on this Wed, and my order came on Fri w/out 15 applicator s and 2 gram sample kit. The pharmacy manager also provide me wrong information how to use this product. As a result, I could not use my medication because it does not have applicators and sample kit.​ read more

Dropped off photos to be developed here weeks ago and they have been unhelpful and rude every time I've checked in on the order. Still no sign of the photos or update on their status. read more

Thank you to the black pharmacist who stayed an hour past close this evening to help two of us get our prescriptions last minute. He could've easily said "sorry, we're closed" and turned me away but he didn't. He stayed and let me purchase my meds when he didn't have to and that shouldn't go unnoticed. I hope this reaches management. Thank you kind sir. read more

Very rude and unprofessional employee in the pharmacy who treated me like a beggar for a vaccine. The store is located in the nice neighborhood and they should hire more professional team members who takes care of customer more instead of worrying about their own time. . read more

Save yourself from this place. The pharmacy staff is a big disappointment -- they are rude, incompetent, and gossip about customers out loud. Zero customer service skill. read more

Pharmacy handled its customers very slowly and in a disorganized way. Very rude pharmacist, not sure how they're still operating with this low level of customer service. read more

This pharmacy gave my girlfriend 3 bottles of my prescription when only 1 had been prescribed then I received an automated call later telling them I needed to call my doctor to ask him to order a prescription for the medicine they already dispensed. Okay fine. Well one of those bottles was 1.5x the dose that I am prescribed. I took it for a week without knowing and experienced uncomfortable side effects. This pharmacy should not have a license. read more

I've never left a review for for a store like CVS, but after a terrible experience I feel obligated to leave a PSA. I regret that I am required to leave one star. This is honestly the worst CVS on the planet. Don't take your photos here. You will never get them back. They never notify you when they're ready. And if you go to check in person the photo center will refuse to check and will literally shout at you to get in the general goods line. Then you have to wait in one line with everyone else who isn't picking up photos just to check if your photos are ready. When you get to the only cashier who is checking people out, the cashier then has walk over to the photo center and check if your photos are ready while everyone else in a long line waits. It seems inefficient to have someone stand at the photo center just to shout at people and refuse to help them. Stay away, far far away. read more

Worst customer service ever. We had 2 appointments for covid shots today. They called and canelled one but not the other for "unforseen circumstances" which translates they won't take cash payment for the shots. What? A store won't take payment? This is utter BS as I know others that have gotten their covid shots from CVS while having Kaiser. Also, calling and cancelling the same day is also BS. Especially since they hadn't cancelled one of them and would have turned us away once we got there. read more

I can't believe they open 2 registers only There is more than 20 peoples on line I have only one item to pay and I'm not sure how much more time I have to waiting This is inaceptable Poor customer service..... read more

CVS Pharmacy - Drugstores Near Me - Palo Alto, California

Very rude! No customer service! Wow the workers must hate there job! Too bad I have to chose a star!

Better than expected, I was able to easily locate the pharma product I was looking for and when still in doubt, the lady from the pharmacy gave me some time to answer my questions. This CVS looks a bit dated but it is very conveniently located, is full of everything (so chances are you will find what you are looking for) and people are nice. Just no easy parking there, that shopping center is always packed and is difficult to find a spot. read more

As soon as I walked into this store todaybI was met with a smile from the cashier. Not my typical CVS experience to be honest. I've never been in this particular store before today. I walked down an aisle and a young lady was working away on shelf strips. She greeted me so sweetly and with enthusiasm that it stopped me In my tracks! She made sure I had what I needed & we shared a giggle around my indecisiveness. I felt seen, heard and served. Her customer service skills were beyond anything I'd expected! Her name is Amanda and she deserves recognition for her most excellent customer service - she changed my entire outlook on the CVS chain thank you!! read more

This review is strictly for CVS store front, not the pharmacy area. Being under the weather, I was sick and silly little me went to get some Gatorade. More like overpaid for it $6.95 for the huge liter. But I didn't care. My body needed electrolytes. I did not pay attention to the expiration date. Bought it, along with a thermometer. After a few days of recovery, I've noticed the date on the Gatorade, expired on Jun 2013... Hmm.. wait, aren't we in August right now?! Doh! I took it back to the store and spoke to the staff regarding it, she told me to go ahead and grab another one. I went to the shelf and guess what I see? More of the expired Gatorade. I took the expired ones up to the front counter for the staff, and exchanged for the new one. The staff was friendly. She did not give me a hard time. So far, everyone at this CVS is friendly. I'm more than happy to shop here. read more

Took me an hour waiting for my prescribed medicine in person. I feel something was wrong here that the process was not efficient. The line was long, the staff looked busy but every case was just processing very slow. When I checked the reason why I needed to wait for an hour for my medicine, (they said they needed to call the insurance company), they said it's because of their system's errors, but no body said sorry to me while I was waiting with a baby. What could make me even more upset was when I got home and realized they forgot to give me one medicine! and again, when I called back, the lady who picked up the phone didn't apologize at all. Very reluctant that I need to visit the store again to pick up the missing one. My advice is visit other pharmacies in town. I was giving it a try because I want to grab things at Trader Joe's nearby. For the waiting it's not worth at all. I would visit the one at Middlefield Road or others next time. I believe even though I do so and come back for TJ, I still will save more time. read more

Going back to the Longs Drugs days, this is the only convenience store, in the immediate area. Of all the places that have turned and gone, this place seems to hang on. I guess with Trader Joes, you have your daily groceries and what nots covered read more

The manager has poor communication skills with her employees. The store is supposed to be open at 7 am and apparently no one knew they were supposed to work the morning July 30th. It is now 7:52 am and the store is still closed. read more

Reviewing as a physician calling in a prescription. I have not experienced something like this. They simply put you on hold until you decide to give up. Very strange place. If you are having a doc call in a prescription, this is NOT your place. Do yourself and your doctor a favor - select a place that answers the phone. read more

I'd leave 0 stars if I could, came in to get medicine for my sick wife and was verbally accosted twice by a manager who couldn't even be bothered to wear her name tag. She went on to disrespect, ignore, or straight up yell at other customers in the store. If she's still working there next time I go, I'm never coming back. read more

I see why this location has poor reviews. I went to the photo counter to get a roll of film developed. Nobody was there. Lady at checkout spot #1 sees the film in my hand and tells me I have to wait in the checkout line. Strange. But okay. I wait about 10 minutes in line. Gentleman working lane 2 calls me over. Long story short they can't develop the film, didn't really explain why. Something about red envelope. Didn't really understand and didn't care to ask. I tell the lady, I wish you told me the photo area was closed before making me wait in like. Looks at me like I'm the assh*le, and says she didn't know that's what I wanted. Why would I go to the photo counter with a roll of film if I didn't need something photo related done? Her name tag was covered by her jacket, by the way. Find a different CVS location, they will waste your time here. read more

http://www.longs.com/ A new, clean and medium sized Longs Drugs. In the Town and Country Villiage. Lots of shops and eateries in the shopping center. read more

CVS Pharmacy - Drugstores Near Me - Palo Alto, California