Both my husband and I had cataract surgery in both eyes. Total success, thanks to Dr Ngai. He is so qualified, so experienced and just so easy to communicate with. The staff is incredible, always so helpful, timely and wonderful to deal with. We would rate them 11 out of 10 if that is possible. We are so grateful for Sequoia Eye Group. Thank you. John and Deb McGrath read more

Dr. Ngai is an excellent ophthalmologist and glaucoma specialist. He is knowledgeable, professional, and takes the time to explain everything clearly. The office staff is friendly and efficient, and the entire experience was smooth from start to finish. I highly recommend Dr. Ngai for anyone seeking outstanding eye care. read more

I started out being nervous, and then I was so calm, the procedure was great. Dr Philip Ngai is a great doctor!! read more

Staff and doctor were incredibly friendly. They answered all of my questions. Highly recommend!!

Excellent experience with Dr. Ngai. Professional, knowledgeable, and very kind. The office was efficient and welcoming, and the care was outstanding. Highly recommend! read more

Everyone was super friendly as soon as I walked in the door. The check in process was pretty fast, standard insurance checks, ID and consent forms as well as a quick photo for their files. I got a few checks done before the actual eye exam. One took a picture of the back of my eye and then another flash in the eye and lastly a pressure check. I waited to see Dr. Lee who was so kind. She explained what she would check for during the exam and was smiling and connecting with me in a really genuine way. I left with my latest updated prescription and my follow up date in one year! Very smooth process with such amazing staff. read more

Sequoia Eye Group - Outside - Ophthalmologists Near Me - Redwood City, California

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They took care of my PCOs prognosis. From making an appointment to arrival, staff was efficient, friendly and was on time for my appointment and follow-up. I also appreciated dr Ngai's way of explaining what was happening and how to assist me. read more

I love Sequoia Eye Group... The entire staff, is AMAZING!!! They treat everyone so respectfully, are very accommodating and just down to earth caring and nice. I look forward to my visits there. I know that I will be treated very well, and leave happy...I highly recommend going to Sequoia Eye Group..... you will not be disappointed... Very calming atmosphere..... Infinite A+.... read more

This is the best, most caring and efficient group you could look for. I have been their patient for years and have nothing but good things to say about Dr. Ngai and Dr. Golden. They are the best! read more

I want to share my experience of eye health with you. I went to Sequoia Eye Group with concerns about cataracts and found that I indeed had them and that I also had glaucoma. I found that Dr Ngai and his team are nothing short of wonderful. One of the things I love of Dr Ngai is his ability to listen to any and every question I posed, kindly and thoroughly. I found him to be a skilled surgeon. The surgeries were very successful with much care given before and after. I highly recommend him and his team. read more

Kindness, most knowledgable staff. Dr Ngai took care of me with great empathy and care. I cannot say enough about this great team! read more

No longer scheduling new surgeries. Found that out this AM.. Referred to other local surgeon,but wait to be just seen is a month and a half at Tearse. read more

We take so many things in life for granted Seeing is one. Dr. Philip Ngai Sequoia eye clinic restored my sight removed cataracts from my eyes. Professional thorough caring Ophtalmologist located here in Red wood city. Jo ann,Niki, Humaz staff are caring always with a smile who welcomes patients. I'm so grateful to have found Sequoia eye group. Thank you read more

Best ophthalmologist in town. does the latest and greatest in cataract surgery. Centrally located.

The entire office is professional, caring and compassionate from the doctors to the technicians.

Today I had my first annual appointment with Dr. Caul and everyone that I saw today was super pleasant. From scheduling my appointment with Yuma, to going over the details of insurance and processing with Angela , testing my eyesight with Nikki, and taking photos of my eyes with Ca. Everyone was kind and professional and made every step feel comfortable. If I could I would get another exam just for funsies. Thank you for your help today! read more

The team at Sequoia Eye Group is so welcoming, friendly, and competent that I felt I should be recognizing their superb care. From the moment I called their office, I could tell that they were different than other office. Before my first visit, they disclosed to me an estimate of how much I would be responsible for vs how much the insurance would cover. This already was a delightful surprise as all my other doctors never mention anything and only send me a (sometimes shocking!) bill later. I'm not sure why other offices don't follow this, but I'm assuming it's because checking insurance is a lot of extra work. I appreciate the transparency of this office. It's refreshing, and consistent with the culture of the office. The visit was great- efficient, thorough, and not very long if one considers the amount of technology and testing that is done in a short time. This office is a medical office, not a LensCrafters! Quite the contrary- this office doesn't even sell glasses and there is no retail or sales aspect at all. I found Dr. Ngai charming, affable, and a patient teacher. He really made sure my questions were addressed. When I complemented him on his teaching ability during my first visit, he replied that the origin of the word doctor is "teacher" and that he loved educating patients. Again, I was so impressed as I don't think of my other doctors as great teachers, as competent as they are. Thank you to the team at Sequoia Eye, I appreciate all of your hard work. You all deserve to be recognized for your great care. Keep it up and looking forward to my next visit. read more

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What can I say about Dr. Ngai & his staff? Well, how do you describe them? Referred by my husband's doctor, I was skeptical. So, they are extremely professional, very welcoming and competent! Dr. Ngai scheduled my cataract surgery months before the ones I had scheduled at Stanford. He took the time to answer all my questions and concerns. He made me feel comfortable at surgery time. I am thrilled that I can see distances without glasses - but I am still pushing up my imaginary glasses, LOL. Pick up that phone and call him to take care of your eyes. I'm very happy I did! read more

I am so pleased with my visit today. I have been searching for a doctor that I could relate to and understand. Dr. Ngai is outstanding. I have been to various doctors and never seem to get the care that I was hoping for but today I did. First, I was greeted by a very nice front desk person who explained all the electronic forms to me, effortless check in. Then a young man, medical assistant proceed to perform the various eye tests, he was very gentle and kind. Every next step was mentioned clearly to me. Lastly, Dr. Ngai - Nice doctor and very informative. I like his approach, his demeanor and his thoroughness. Finally I understand what my eye issues are, what I need to do next, etc. Again SO PLEASED. As I was exiting the team was helpful in scheduling my next follow up visit with much professionalism. I now have a new doctor who I trust and will continue to see! P.S. I work in medical and it was refreshing to be treated with care and respect. read more

My family has been coming to this office location for as long as I can remember (my childhood eye exams were here, and my grandparents also went here). I haven't been back in over 20 years to visit until recently when my parents lost their usual ride and needed me to take them to see Dr. Ngai, who has been their doctor for the past few years. This office has transformed from the humble family eye clinic I remember, to a modern specialty eye clinic (especially with the ability to email and text the office directly. Seriously, all offices should do this!) I sat in on my parents visit, and found Dr. Ngai to be attentive, patient, and welcoming. Right when we started, he introduced himself to me and he explained the background of my parents' eye problems and caught me up on their eyes. He explained the results of each of the tests that were done that day. I had not expected him to discuss to the level of detail he did, and I really appreciated his thorough answers to all of our questions by the end of the visit. This clinic has to be one of the oldest eye offices in the area and I'm so impressed to come back to find it to be better than ever. Everyone was so kind to us, and it's comforting to know that my parents are being so well cared for in the same office that my family has seen us for generations. read more

Dr. Philip Ngai and his team are a pleasure to work with- seriously his office is up there with the best I've visited. The caring demeanor of every person at the office is palpable. I have traveled the country for schooling and work, and as a result, I been under the care of many eye doctors. From the moment I met Dr. Ngai, I could tell he was different. During my visits with him, I know I have his complete attention. He will take his time reviewing studies with me, answer my questions, and not rush through the visit. Even at the most famous universities, I didn't get an experience like this. Usually at large centers, the doctors talk to their assistants and scribes more than they talk to patients. And at large centers, it's a two hour wait only to chat with the doctor for 5 or maybe 10 minutes. At this office all the testing and consultation is done in less than an hour. For me, this is pretty remarkable. I'm typically nervous around doctors, but I can be relaxed with Dr. Ngai as he's so personable. He enjoys treating patients. I was just in the waiting room, and patient before me mentioned on his way out that he felt like he could grab a drink outside the clinic and chat with Dr. Ngai. I totally agree- Dr. Ngai is so approachable. I feel he truly cares about his patients. His team of technicians are friendly, responsive, and personable, and I can tell that they work incredibly hard to solve issues. I've been all over the country, and I'm so thankful that I found Dr. Ngai and his team in the place where I call home. read more

We are so thankful for Dr Ngai! My dad has been managing his glaucoma at a different place but we have been feeling frustrated with the slowness of care, so we found Dr Ngai. Him and his staff were very thorough and spent the time to explain different options and the rationale for why. We feel more confident with what's next with his recommendations and look forward to continuing our care conversations with him. Thank you Dr Ngai and Angie! read more

I brought my mother to this office as we were looking for a new ophthalmologist for her. We've been feeling the need for a more personal touch than the bigger places she's been to. Shes getting older and becoming more sensitive to the big hospital experience, with the multiple-hour wait, parking structures, elevators, and the hopping to different stations was becoming more difficult for her to endure. The final straw was when she had an eye issue that was really bothering her, I called her eye doctor to have her seen. Sadly the next available appointment was 3 months, with a different doctor. I had to push to be put on a wait list for a sooner appointment. During my call, all the receptionist could give me was apathy. This was so disappointing, and the search for better care began. In searching for Dr. Ngai's office I've read the reviews and I agree with all the positive things that have been repeated multiple times. I will add to the comments that the feel of the office is personal and efficient, and it is obvious the whole staff and the doctors are completely engaged in the care they were providing. This is stark contrast from what we were accustomed to, where I'm sure the care was good, but quality and experience were never consistently excellent. My mom left the office saying that her experience matched the experience of a what seeing a doctor was like in her "childhood days but with more fancy screens and machines". I'm sure she meant that the clinic and its people felt uniquely familiar and welcoming and that this was a rare thing to see in this day and age. Being in large health centers all my life, I personally never knew clinics like these existed. I'm so happy we could find her new place for eye care. read more

Positive: Very professional and courteous staff. The doctor was very genuine with his diagnosis and suggestions, and wasn't interested in getting more tests done before he could tell me what I say (unlike most other medical institutions in the US that was focused more on revenue generation than medical treatments for the people). Not so positive: The doctor was running late by over 60 mins because of a difficult patient he was attending before. However the staff would constantly keep checking in with me to keep me updated about the delay. They even offered to reschedule but I decided to stay as I wanted to be done with my checkup and get the medications. Overall highly recommend. read more

I had a persistent eye infection that I had been dealing with for months. I saw several eye doctors for consultations, but no one was able to figure out why my infection wouldn't go away. I was so frustrated and sad about my persistent eye condition, until I was referred to Dr. Philip Ngai's office by my physician friend. From the moment I entered the quaint office, I knew it would be different from the others I had visited. The staff was so kind and happy, you could tell they really enjoyed what they were doing. Before my visit they provided full transparency around what to expect regarding insurance. After checking in, the courteous technicians performed several cutting edge tests on my eyes. Finally, I met with Dr. Ngai, who asked several questions, explained my test results, and performed a thorough exam. He then discussed with me what the possible causes of my eye problem were, my options for treatment, and why the option we chose was the best one. I was impressed with Dr. Ngai's knowledge but also with his ability to clearly explain and teach me about what was happening in my eye. It felt like a real medical consultation should be like. He never rushed me and answered all my questions. At the end of the visit, I felt confident in his approach. It turns out that what most others thought was an infection was actually a more rare disease called uveitis, which can look like an infection but cause serious eye problems if not treated properly. I'm so thankful my physician friend referred me to Dr. Ngai. Now I can carry on with my life like normal, without worrying about my eyes. Most people don't appreciate health and eyes until they're sick. I'd highly recommend Dr. Ngai to anyone looking for a competent and trustworthy ophthalmologist to take care of their eyes. As I'm writing this review, I noticed that there was another doctor (retired) who had several low star reviews, but Dr. Ngai has only stellar reviews. It's such a shame that the other doctor has brought down the rating of the whole office, and I'd give Dr. Ngai and his team 10 stars if I could! Thank you so much Dr. Ngai and team for helping me in my time of need, I'm so grateful for you all! read more

I was having a sudden irritation on my right eye while noticing a unusual bump on the surface of my eye. I found Dr. Philip Ngai through yelp and VSP (called to confirmed if they are back to VSP network before your visit), was able to get an appointment right next morning. The visit went well, several images and measurements were taken, including the bottom of my eyes without the drops, which was great! Dr. Ngai examined my eyes, explained my condition clearly, and clarified my questions. I found Dr. Ngai easy to talk to and shown genuine care for me. I am glad that I made the decision to visit Dr. Ngai. His team together has given me a good experience. read more

Dr. Ngai and his team were amazing! Very professional, organized, and caring! They were able to squeeze me into their busy schedule for an emergency pink eye check-up. My eye was getting worse and I was freaking out. Dr. Ngai was very knowledgeable and addressed my concerns. You will feel very welcomed and feel at ease when you visit them! Giving them a huge shout-out on my Instagram, I don't usually do that but I can't thank them enough! See you guys at my next appointment!! :) read more

Care and kindness! Excellent care and follow up. Really appreciate them and their thoughtfulness!

Prior to seeing Dr. Ngai I felt extremely defeated with the issue I was having in my eye lid. This was an ongoing issue I had been dealing with for approx. a year and a half. I had been seen by two other physicians for my ongoing issue (Chalazion). One of the two physicians had basically told me this was something I was just going to have to deal with. Not much explanation nor empathy was demonstrated from the professional. I was very disappointed. I decided to do some research and locate a third eye physician at this time. Upon discovering Dr. Ngai, I read a few comments/reviews from his patients. The comments/reviews gave me hope this would be a success. In short - the moment Dr. Ngai introduced himself I felt the warmth and care you would appreciate from a physician. He explained things "Barney" style. He took things back to basics and really demonstrated his professional abilities. This is the office you'd feel comfortable taking your loved ones to! Also, his staff are so respectful and polite! Needless to say - Dr. Ngai and his staff deserve a 5 star compliment here. read more

I had cataract surgery on both eyes in July of 2023. Dr. Ngai performed the surgery over a three week period. Everything worked out great for me. No longer do I wear prescription glasses. Once I was in the O.R., the surgery seemed to take only about ten to fifteen minutes. It was painless. I was glade to have the operation done on both eyes. Four months later now and I can still see great with out the use of glasses. Thanks to Dr. Ngai and his team in Redwood City Kim S. read more

I came to the Sequoia Eye Group in Redwood City, looking for a solution for my declining vision. I met with Dr. Phillip Ngai, with the hopes for an answer to my frustration of cheater glasses. After a full examine of my eyes Dr. Ngai suggested Panoptix Lens. The Doctor took the time to answer all my questions. I trusted his confidence as a surgeon and faith in this process. This week I had surgery on my left eye, I was amazed never felt anything, during or after surgery. Next morning follow up visit I now have 20/20 vision in my left eye. It has been so long since I have seen everything so crisp clean and clear. Next week right eye, can't wait. This is exciting for so many people using the cheater glasses or those with cataracts, I strongly recommend this procedure it is life changing and I'm only half way through, to be continued... read more

I've only imagined that the courtesy combined with the professionalism that this group sincerely exudes actually exists. From the time I called in to see if I could be worked in to the visit that followed I was amazed that this was possible. Although a 4 hour drive for me, I would come to the them again for any reason including any surgeries. Dr Ngai is a rare personality of knowledge and bedside manner. Again this group is tops in many patients opinions and now I will agree after my first hand care. read more

Lets start with this: I do not give out 5 stars often. Check my profile. I don't. I don't anticipate Dr. Feiler reading this review, but if you do, Dr. Feiler: Thank you very much for your amazing services. Dr. Feiler seems like a pretty honest guy. His office really struck me as nice too. The receptionist is a mom with grown children, Dr. Feiler has adult children also - that right there made me feel more at ease. The lab assistant (thui? I can't recall his name) speaks LIGHTNING SPEED FAST - I use caps to annunciate this: he damn near put me into a panic attack with his cadence of speaking. I wasn't on his level. LOL. But he too, was pleasant and very nice. I've seen a couple reviews here saying Dr. Feiler might not have the best bedside manner - I can see that - he's not warm n' fuzzy. That being said - I don't want a warm n' fuzzy doctor. I want a doctor who knows his stuff and can fix my bat-shit-blind eyes. If I want soft and gentle, I will visit my 85-year old Nonna. I want a doctor to give it to me straight... So if you're looking for a sweet, sugary, fluffing doctor - go elsewhere. This guy will fix your eyes quickly and send you home without making you spend ridiculous amounts of money. I think we all have heard quotes around $5k per eye on LASIK. Dr. Feiler charges the same fee for LASIK - regardless of the vision Rx. That's a pretty nice thing. I asked why. Wanna know what he said? He said "because the laser takes 5-30 seconds per eye - why on earth would I charge an extra $2-3k for seconds?" WOW. Honesty. I like it. Fair Warning: the office where you get your appointments and consultation looks old. It is old. There's lotsa wood paneling - it could use a major update. But Dr. Feiler is old. So hey, he is keeping it consistent. :D All we need is a 1970's jam in the background and it's like home! The lab assistant gave me Valium to calm my panicked butt down. I have only had two panic attacks in life - and I happened to have one there. Great. LOL. They really helped me relax, and I went to the laser center down the street for my surgery. They warned me there's little furniture there and it can look kinda creepy but it's because they only use it for surgery. It's definitely creepy but clean lol. They had me wait in the lobby and I had another Valium so I wouldn't faint from my panic attack... The assistant was super nice. He set up the room while we waited for Dr. Feiler to get there. They numbed my eyeballs as I laid in the dentist-like chair and they put that awkward eye stretchy thing on to open your eyes. None of that hurt - it's just awkward feeling. It will bother your lids the next couple days as you heal FYI. They stick a big vacuum like hose over your eye, I think that's what cuts the lens so that the laser can do it's tricks. It's heavy pressure but you shouldn't feel pain. I did feel pain and pressure on the second eye. They used more numbing drops but it's didn't help much. I powered through it (it's only about 10-15 seconds total). Then they have you stare at the orange light -- though once your lens is off, you can't really see. The tech reminded me it's ok and just stare in the general vicinity of where I remember the light being and stay still. I did as told. After about another 10-20 seconds I was done. I went home, slept, and came in the next day. Don't get me wrong, the first day of recovery was rough. I was basically blurry eyed and very very sore. I got this done last Wednesday, today is Tuesday (6 days later). I am using some lubricating eye drops but not too many. I have AMAZING vision. From a girl who wore glasses her whole life (near sighted and astigmatism) I cannot explain the vision I have right now. It's bizarro how amazing it is. Beyond any contacts or glasses, I feel bionic! Five stars -- all the way. read more

Sequoia Eye Group - Surgery room at the Lasik center down the street - Ophthalmologists Near Me - Redwood City, California

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the team at Sequoia Eye Group take great care of me and my eyes, from the first new patient visit through my post-op visits following lens replacement surgery for both eyes. Dr Ngai is the best, he is an expert in this area, knows exactly what is happening in your eyes and how best to take care of your sight. He explains everything clearly and fully in a relaxed, easy to understand way, and is an excellent surgeon. I had no complications and an amazing result. his office staff is attentive, helpful, thorough, and responsive. they are well organized and know exactly where your plan of care is. they are kind and friendly people. I am so happy to be their patient! read more

When you first arrive at Dr. Ngai's office, his staff greets you in such a friendly, welcoming manner. They are most polite and helpful. When his receptionist called to confirm my appointment, I told her I was concerned about my upcoming diagnostic eye tests. She related this to Dr. Ngai and he phoned me at home(!) to address the questions I had. It is rare nowadays for a doctor to give such personal attention. Following the exams, he explained the results giving sufficient time to the visit and putting me at ease. This is the kind of care I appreciate and I am so happy to have. I highly recommend Dr. Ngai for being an excellent ophthalmologist with good communication skills. read more

Excellent facility! I've been a patient here for almost 3 years and have nothing but wonderful things to say. Dr Ngai is excellent and the front desk and techs are really friendly and knowledgeable. The facility has state of the art equipment and I have never had issues with scheduling and getting access to the care I need. read more

Dr. Ngai and his entire staff are the very best. They are kind, efficient, caring, punctual and make every step of the way to cataract surgery easy. A real person answers the phone, not a voice tree. As for Dr. Ngai, there are not enough stars to convey how highly I regard him as a doctor and as a caring compassionate clinician. He really listens, he measures not once, but three times ,to get your vision to fit your needs. To have clear vision back in all fields of vision is life enhancing and life changing. I no longer am reluctant to drive at night, I am not seeing those huge halos and squiggles, and can once again read street signs before I need to turn. As a doctor and anesthesiologist I have had ample exposure to all sorts of docs. We used to have the term for the best surgeons as "doctor's doctors". He is at the very top of the list. Wouldn't go anywhere else. read more

Dr. Philip Ngai is one of the top ophthalmologists I've seen over the years. He is a very patient doctor who takes the time to review my past care history thoroughly and provides excellent explanation on what would be best course of care. Not only that, he is an amazingly competent surgeon that has executed flawlessly in my procedure. He and his staff are absolutely pleasant to interact with and I cannot say enough about Dr. Ngai's utmost professionalism and caring approach with his patients. He has earned my trust as he truly looks out for my best interest in ensuring that I preserve my eye sight. If you're looking for a life-long ophthalmologist, I would highly recommend Dr. Ngai. read more

Sequoia Eye Group - Front of the doctor's office entrance - Ophthalmologists Near Me - Redwood City, California

I came in with a bout of anterior uveitis in my right eye a few weeks ago. Vision was legally blind, but under Dr Ngai's care I am now seeing 20/20. Such a miracle and I am so very pleased and grateful. Highly recommend to everyone. read more

I have a chronic eye problem that requires the utmost of expertise and care. As such, I have now visited Sequoia Eye several times. As a native of the Peninsula, I have visited a handful of other medical eye offices in the area, and I must say that the experience with Dr. Philip Ngai has been consistently stellar and worth sharing with friends and family. From start to finish- from the initial phone call to schedule the appointment, to the consultation with Dr. Ngai, and even to the check out process- this entire office possesses not only the utmost of competence and charming personalities, but the right balance of both. It is this delicate balance that is so rare to find in a medical eye office. The staff is welcoming and personable, as are the technicians who perform the array of eye tests in preparation for the consultation. Despite the vintage-inspired design of the building, it's clear that the office has the most modern eye testing machines and systems in place. As expected, the highlight of every visit is the consultation with Dr. Ngai, who is thorough and personable. Most importantly, while I am with him, I feel like I have his full attention. He is engaging, patient, and a phenomenal teacher. Every time I see him, he answers all my questions and I've never felt rushed. I think I must have had 18 questions on my first visit and he answered them all fully! It's clear that Dr. Ngai and his staff love what they're doing, and after just a few visits, I feel as if he's been my family eye doctor for decades. The other eye doctors I've seen throughout the years just didn't feel quite right. I'm so glad I found Dr. Ngai after my primary doctor recommended him. Thank you Dr. Ngai and Sequoia Eye team for your kindness and caring. You all are a much-needed breath of fresh air for our community. Never change, and now that I've found you, for selfish reasons, please don't ever leave :) read more