I bought a fridge from the owner (joe mason) store. He told me it was a 2 year old fridge. Ended up…read morebeing 9 years old they ended up leaving huge holes in my yard for parking in my yard. I tried to get this resolved but when I messaged Joe, he only responded with "Omg I sold a stainless identical to that fridge, and it was only 2 yrs old. I never seen the sticker in the fridge, I just assumed the age was the same as the stainless I sold." He just tried BSing me and I'm not ok with that. He has not responded since the 2 last messages I sent "ok well since I paid for a 2 yr old fridge and got a 9 yr old one can we see fit to make it right by either reimbursement of cash or a 2 yr old fridge?" "Hey Joe, I just wanted to make sure that you received my message from yesterday?" So do yourself a favor and dont go through this guy with no pride in what he does and has to lie his way through sales.. thanks Joshua Kinney

Called on a Monday and service was scheduled for Thursday. the technician showed up as scheduled…read more Within 15 minutes the issue with the dryer was found. The technician had to leave to get the parts and returned in 30 minutes. The repair worked. The labor cost was only $65 so we were pleased. Great job

Trusted service provider for appliance repair. Solid communication and follow-through.read more

Pls buyers do not attempt to buy from this seller.They delivered a fridge that had the worse form…read moreof scratch and dent on it.Unfortunately I was not available to view this myself and when I called them later to talk to them about it. the owner I spoke to screamed at me on the phone and ask me not to call his phone number again. Very shaddy, crooked person doing business with, Please buyers stay away from this company or seller , you will be deeply disappointed.

Quick respond and good service, priced might be high, but he provide good service in generalread more

Beyond impressed with the 2 gentlemen that delivered my product to me this morning. Willie and his…read morehelper went above and beyond making sure I was taken care of and made sure I was a satisfied customer. Many Thanks to them Sincerely Stacy n Peggy, Jacksonville Illinois

I did not get the refrigerator I selected in the store. I received a lesser model for the same…read moreprice. After several tries, I did not get my $55 refund for recycling to a church rather than the dump. And I did not get information on how to use the door panel. I have been a customer for over 25 years, and I won't go back.

My Maytag washer was on the fritz. Henry's came out twice and charged $300. I had told the repair…read moreperson that my washer was also making a funny noise as well as shutting down due to a faulty wire. After the repair person left, I attempted to do a load of clothes. It sounded like a lawn mower. I called him back and was going to come back in a few days. I told him I was done. My brother who lives in another state and is not a repairman, was able to diagnose the issue, ordered a part, drove to Illinois and fixed my machine in about 30 minutes. The whole repair job was only $20. I have always dealt with Henry's in the past and been happy with their service. I am very disappointed with the service I received this time. I won't be calling them in the future. My advice . . . Check their work before they leave your house.

Appliance repairs in Springfield are difficult. Mixed reviews for everyone. For every person who…read moreloves one place, another hates it. When my washer went out, I called 4 different places and left messages. Only one called me back. I spoke to the owner on Wednesday after 4, he was able to come out on Friday. Shockingly, the washing machine was repairable. With its age and the problem being electrical, I was aware it might not be. The owner was friendly and kind; I enjoyed our conversation. At the same time, I never felt like he wasted my time. I also didn't feel like he was trying to sell me on something, like many other places do. My over the counter microwave has now broken and I feel very comfortable calling Henry's for that repair as well.

The store now only has self-checkout. There are supposedly 3 employees there to help if needed, but…read morewhen I couldn't get an item to scan, and pressed the "get help" button on the screen, no help came. I thought maybe I hadn't actually pressed the button, so I pressed it again, making sure it took. I thought I heard someone say something like, "wait, wait, I'm coming" but I don't know if they were responding to my second press. When I finally went up to three employees who were standing and talking together and asked for someone to help me, I got attitude. A young lady smilled and told me, "Bless your heart". Note to managment: When a customer who is complaining hears "Bless your heart" it's like they're being told to "go to hell" or worse.

Absolutely the best service. They followed up with me order, helped me find what I needed…read more(shelving), walked me through the pluses and minuses of Various options. I drive an extra ten miles to use THIS Lowe's store!

Here we are 2 days away from Thanksgiving and I couldn't find a gas stove in stock anywhere but I…read morecalled Appliance Mart and they had one and even gave me a discount. Very pleased!

From the owner: Appliance Mart provides appliance sales, repairs andread more

Northtown Vacuum in Springfield, Illinois is a quaint little shop. As soon as you arrive at the…read moredoorstep, you can see the delightful sense of humor of the owner, Michael, with the funny doorbell sign. Once inside, you are treated to an array of vacuums (older repaired models as well as brand new Riccar vacuums). Michael is an incredible repairman with a wonderful personality. I took my DC07 Dyson vacuum, which is a wonderful machine that had lost suction. He knew right away what it needed. He demonstrated why with a test using a glove that he wore, as he showed how many fingers it took to stop the vacuum's rotating brush. His knowledge of any and all models of vacuums is incredible. He will tell you straight whether or not a given model is repairable, as many of the flashy new models are severely flawed in their design. He will also accept any broken, unfixable vacuums that you don't want and he will recycle them at no charge. He fixed my Dyson as good as new and I could not be happier. This is a great place and you will not find anyone else in the area that can do what Michael can do.

He is never in a hurry and opens the door for service every time I'm there. And I'm usually running…read morelate.