Highly recommend Sam's Best Brands Plus. We purchased a washer and dryer set in April 2025 as well…read moreas ordered new recliners after moving here from out of state. Jeremy was recommended to us by a dear friend and we're so glad we took her advice. We were very happy with the knowledge Jeremy had and was able to answer all of our questions, as well as give us tips and additional information. We were so happy with our purchases that we returned in June and purchased all new kitchen appliances. We've received great service and would definitely recommend Sam's Best Brands Plus to friends, family, and anyone else. Ask for Jeremy!

I do not feel they deserve 1 star but there isn't an option for none!!!…read more They delivered to my home a $3,900.00 refrigerator that did not work! the ice maker does not work properly and the inside lights of fridge stay on 24/7!!! When I contacted Sams the response was we will send someone out to repair it. i was not in agreement with this because it NEVER worked therefore they brought me a broken refrigerator. after many phone calls etc I agreed to let there service people come THREE different times with THREE different parts. Now SAMS say I have to allow another company to look at!! NOPE WONT HAPPEN. shame on SAMS BEST BRAND. You do not back your appliances!!!! I will be contacting the BBB and my attorney about this matter. NEVER SHOP SAMS BEST BRANDS!!!! They take advantage of their customers and offer nothing but EXCUSES!!!!

I bought a fridge from the owner (joe mason) store. He told me it was a 2 year old fridge. Ended up…read morebeing 9 years old they ended up leaving huge holes in my yard for parking in my yard. I tried to get this resolved but when I messaged Joe, he only responded with "Omg I sold a stainless identical to that fridge, and it was only 2 yrs old. I never seen the sticker in the fridge, I just assumed the age was the same as the stainless I sold." He just tried BSing me and I'm not ok with that. He has not responded since the 2 last messages I sent "ok well since I paid for a 2 yr old fridge and got a 9 yr old one can we see fit to make it right by either reimbursement of cash or a 2 yr old fridge?" "Hey Joe, I just wanted to make sure that you received my message from yesterday?" So do yourself a favor and dont go through this guy with no pride in what he does and has to lie his way through sales.. thanks Joshua Kinney

Called on a Monday and service was scheduled for Thursday. the technician showed up as scheduled…read more Within 15 minutes the issue with the dryer was found. The technician had to leave to get the parts and returned in 30 minutes. The repair worked. The labor cost was only $65 so we were pleased. Great job

Trusted service provider for appliance repair. Solid communication and follow-through.read more

very unprofessional. this buisness is located partial residential area . lots of loud music…read moreplaying , women screaming, fires burning often until 3 am . folks im taking on a Sunday night while the rest of America is trying to sleep so can go to work the following morning. this is a constant act . I do not recomm suppo a business as such when they lack respect

Quick respond and good service, priced might be high, but he provide good service in generalread more

Beyond impressed with the 2 gentlemen that delivered my product to me this morning. Willie and his…read morehelper went above and beyond making sure I was taken care of and made sure I was a satisfied customer. Many Thanks to them Sincerely Stacy n Peggy, Jacksonville Illinois

We purchased a freezer, from Dick Van Dyke four years ago. It malfunctioned, quit holding…read moretemperature, so we called the Springfield store asking what our options were. I thought they would want to sell me a new one. Nope, they said I should repair it. Not only did they say we should have it repaired, they said it was likely under warranty, They came out, checked a few things, found the problem, ordered a new part, came back a week later, installed the new part, and didn't charge us a dime. I wont go anywhere else for appliances. Try that at Lowe's.

My Maytag washer was on the fritz. Henry's came out twice and charged $300. I had told the repair…read moreperson that my washer was also making a funny noise as well as shutting down due to a faulty wire. After the repair person left, I attempted to do a load of clothes. It sounded like a lawn mower. I called him back and was going to come back in a few days. I told him I was done. My brother who lives in another state and is not a repairman, was able to diagnose the issue, ordered a part, drove to Illinois and fixed my machine in about 30 minutes. The whole repair job was only $20. I have always dealt with Henry's in the past and been happy with their service. I am very disappointed with the service I received this time. I won't be calling them in the future. My advice . . . Check their work before they leave your house.

Appliance repairs in Springfield are difficult. Mixed reviews for everyone. For every person who…read moreloves one place, another hates it. When my washer went out, I called 4 different places and left messages. Only one called me back. I spoke to the owner on Wednesday after 4, he was able to come out on Friday. Shockingly, the washing machine was repairable. With its age and the problem being electrical, I was aware it might not be. The owner was friendly and kind; I enjoyed our conversation. At the same time, I never felt like he wasted my time. I also didn't feel like he was trying to sell me on something, like many other places do. My over the counter microwave has now broken and I feel very comfortable calling Henry's for that repair as well.

The store now only has self-checkout. There are supposedly 3 employees there to help if needed, but…read morewhen I couldn't get an item to scan, and pressed the "get help" button on the screen, no help came. I thought maybe I hadn't actually pressed the button, so I pressed it again, making sure it took. I thought I heard someone say something like, "wait, wait, I'm coming" but I don't know if they were responding to my second press. When I finally went up to three employees who were standing and talking together and asked for someone to help me, I got attitude. A young lady smilled and told me, "Bless your heart". Note to managment: When a customer who is complaining hears "Bless your heart" it's like they're being told to "go to hell" or worse.

Absolutely the best service. They followed up with me order, helped me find what I needed…read more(shelving), walked me through the pluses and minuses of Various options. I drive an extra ten miles to use THIS Lowe's store!

Here we are 2 days away from Thanksgiving and I couldn't find a gas stove in stock anywhere but I…read morecalled Appliance Mart and they had one and even gave me a discount. Very pleased!

From the owner: Appliance Mart provides appliance sales, repairs andread more

Northtown Vacuum in Springfield, Illinois is a quaint little shop. As soon as you arrive at the…read moredoorstep, you can see the delightful sense of humor of the owner, Michael, with the funny doorbell sign. Once inside, you are treated to an array of vacuums (older repaired models as well as brand new Riccar vacuums). Michael is an incredible repairman with a wonderful personality. I took my DC07 Dyson vacuum, which is a wonderful machine that had lost suction. He knew right away what it needed. He demonstrated why with a test using a glove that he wore, as he showed how many fingers it took to stop the vacuum's rotating brush. His knowledge of any and all models of vacuums is incredible. He will tell you straight whether or not a given model is repairable, as many of the flashy new models are severely flawed in their design. He will also accept any broken, unfixable vacuums that you don't want and he will recycle them at no charge. He fixed my Dyson as good as new and I could not be happier. This is a great place and you will not find anyone else in the area that can do what Michael can do.

He is never in a hurry and opens the door for service every time I'm there. And I'm usually running…read morelate.

He did a great job. I'll call him again. Had to buy a new washer but I needed to know if it was…read morefixable. It wasn't.

From the owner: I know how important it is to have your appliances running smoothly, that’s why I am dedicated to…read moreproviding superior service. At EG's Appliance Repair we provide reliable Appliance Repair services in the Springfield, IL & Surrounding Areas. As a locally owned, owner-operated business, we deliver friendly service you can trust with no hassle. We specialize in repairing Washers, Dryers, Refrigerators, Freezers, Stoves, Ovens, Cook Tops, Dishwashers, and Microwaves. If you are looking for quality Appliance Repair in the area, we're here to help with fast, dependable service. Call us to schedule your next appointment for honest quality repairs that get your Appliances running.