The store now only has self-checkout. There are supposedly 3 employees there to help if needed, but when I couldn't get an item to scan, and pressed the "get help" button on the screen, no help came. I thought maybe I hadn't actually pressed the button, so I pressed it again, making sure it took. I thought I heard someone say something like, "wait, wait, I'm coming" but I don't know if they were responding to my second press. When I finally went up to three employees who were standing and talking together and asked for someone to help me, I got attitude. A young lady smilled and told me, "Bless your heart". Note to managment: When a customer who is complaining hears "Bless your heart" it's like they're being told to "go to hell" or worse. read more

Absolutely the best service. They followed up with me order, helped me find what I needed (shelving), walked me through the pluses and minuses of Various options. I drive an extra ten miles to use THIS Lowe's store! read more

Bought a new refridgerator and set up delivery. They delivered the wrong one and told us to call the store. Called and was told to call a different number in Missouri. Called them spent more time on hold, nothing resolved and then they disconnected the call, after wanting to schedule another delivery for another week later. I paid for delivery of an item on a scheduled date, i dont want to wait another week. Screw lowes. Such an inconveinance after already spending a huge amount of money. And all their people act like its nothing and they cant help. read more

"Joe" the assistant manager SUCKS. Bought trim for 21 windows. The trim (same label and supposedly same size) was changed, and one was 1/8" smaller width than others. I asked to exchange one trim board which was already cut and purchase an additional board so i could trim the last window. Joe said "no" because "Lowes is not responsible for their suppliers labeling and manufacturing". TOTALLY unacceptable. Although it was my customer who ate that cost on this, I will never shop at Lowes again. It is Principle. Menards, which is across the street, has great customer service and better prices on most items. read more

Gee, where to start! If you need paint, expect to wait around before someone finally begrudgingly will come up from lumber or some other department and have no idea what they're doing. If you need an appliance and it says they have it in store, you can be darn sure they don't. And if you're looking for a dishwasher, you can be sure there won't be an employee in sight until you finally find a guy in the deserted land of Cabinetry twiddling his thumbs and not a clue about appliances and how to tell a GE from a Bosch. Good grief, if you need entertainment and a waste of time, come on down to Lowe's on Dirksen! I have seen others say they've had terrible experiences at this location too. Menards 4 Life! read more

Springfield, IL North Store.  Lowe's free delivery is worth exactly what you pay for it.  Purchased new dryer 2/15/22.  Promised delivery date was 2/23/22.  Still no dryer today 2/24/22. They think it might come 2/25/22 or maybe 2/28/22.  They didn't even phone for today's cancellation.  We had to track them down just to be put off again.  I still need a dryer. Try someplace else!!! read more

I haven't actually been in this store, but if it's run the way Mark and Amy the assistant managers handle a customer service issue, I have no doubt this is the best Lowe's in the state. See, I've never been a huge Lowe's fan but I ordered a band saw online, it turned into a monster fiasco which didn't help my feelings towards Lowe's. I called the 800 number saying hey, I see this particular store in North Springfield has it, can't they ship it? "No". "Go pick it up," she said. Right. Drive 6+ hours? Can you..."No". Can...."No." How about...."No." What if...."No." Wow, ok. Hang up, call back. Second agent didn't want to talk to me, forwarded me to some other place. "No no no no no no no," he said, all the while interrupting me and speaking over me. Yeah, *not* cool. "Or ok fine, we'll call the store, see if they'll ship it but you can't use your coupon and you now have to pay $30+ in shipping." Incensed at their bizarre policies and their inability to veer from the script, their inability to satisfy a customer, I finally agreed (I wanted this particular saw). I never got a receipt, I never got a tracking number, no follow up, no nothin'. Zero. Left steaming and with no info. Two days later an email arrived in my inbox. Mark, the assistant manager, wrote and was a knight in shining armor. He did everything the first agent should have done. He was beyond nice, went above and beyond to salvage the remains, remedied everything. In one simple email. I called and spoke with him, thanked him profusely, he refunded the shipping and corrected a sales tax error. Next day I heard from Amy who emailed my receipts and was also the epitome of customer service. My feelings about Lowe's have not changed but if you are a Lowe's fan, please shop this particular store, make sure you stop and say thanks to Mark and Amy for being so great, doing things the right way. I sure will if I'm ever in the area. read more

I had one of the worst experience of my life! I contracted with Lowe's to remodel my kitchen. I approved everything, paid for the work to be performed and once the cabinets was delivered to my house, they where damaged and had to be re-ordered. The installer did not come out the day the cabinets where deliver to inspect them as he should. The store personnel apologized but that did not help the fact that i asked for this work to completed prior to my daughter wedding. We made several attempts to contact not only Lowe's but the installer with no return call. We where informed it was our responsible to contact the installed despite the fact that he was employed by LOWE'S. After the date has passed we finally received a call asking if we was please with the installation. We informed them at that time that it was never installed. Then everyone kept giving us the run around about when they could complete the work, why we didn't get a call back and passing the blame on to someone else. We finally went to the store again that Monday and ask to talk to someone that day only to be dismissed again. I know that Lowe's is a big company but we work hard for our money and we have been faithful customers of LOWE'S for many years. I'm so disappointed in the service or should I say non-service that was provided. I hope no-one every has to experience what we had to go through. WHAT HAPPEN TO CUSTOMER SERVICE!!!!!! read more

I bought a washer and dryer on Thursday July 1st, Lowe's uses a delivery service that's not theirs. The service (DSI Logistics) just rescheduled my delivery, it was supposed to be delivered today between 4 PM and 8 PM, when I checked the tracking it said delivered. Well, unless they just dropped it off in some random place no it hasn't been, so I called them up and they said they rescheduled my delivery for Wed. Fortunately for them I happen to be off Wed, this week, but the point is if it's a monday delivery and you can't get your butt in gear and make that delivery, at LEAST CALL the costumer and tell them directly, don't just typed "delivered" and reschedule and leave the person who has been waiting ALL DAY hanging like that. Have some courtesy, and if Lowe's can't hire a company that can at least do THAT, they won't be making any more sales from me. Well, it's Weds. now, and my delivery was supposed to come between 11:30 AM - (I asked for morning delivery) and 3:30 PM. It's almost 4. Can't reach DSI logistics, they put you on hold, then after 10 mins. it transfers you to a survey. How was your agent today? What agent? tried 3 more times same thing, tried to use the call-back feature, didn't get called back. Called Lowe,s, their delivery dept. is gone at 3 so I can't get help there either. This is a nightmare, don't buy from Lowes if you need delivery, I beg of you, life is too short. Don't know where my machines are....getting numb.....I have to work for the rest of the week so now I can't get my machines till NEXT Monday. Thanks Lowe's. Get rid of the crappy delivery service, your better off with nothing. read more

I bought an entry door and storm door through Lowe's and I had Lowe's install it. Door will not close properly as it was installed at an angle. I have called numerous times and someone else besides the "installer" is supposed to come out but I heard nothing yet. I would not recommend having Lowe's install. I paid $1000 for the doors and I am not happy. read more