They have gained my business for any of our appliance needs! First of all when we bought our new…read morewasher, their prices were great, but their employees were the best. Competent, and very helpful. So 3 years later we have trouble with the latch on our washer. And I couldn't track down the receipt. I called, and I wish I knew the name of who I talked to...they were great! So helpful and looked up our warranty. The repair man was here the next day, and the part was ordered. I expressed the need for our washer...we have 5 young kids, so going to a laundry mat would be torture, and laundry piles quickly here. He called on Saturday (his day off) and came and fixed our washer!! I couldn't have been more impressed with how they think of their customers!! If you are looking for people that actually know what they are talking about, and are willing to help through the whole life of your appliance...THIS is the place to go! They have definitely gained lifelong customers here.

Highly recommend Sam's Best Brands Plus. We purchased a washer and dryer set in April 2025 as well…read moreas ordered new recliners after moving here from out of state. Jeremy was recommended to us by a dear friend and we're so glad we took her advice. We were very happy with the knowledge Jeremy had and was able to answer all of our questions, as well as give us tips and additional information. We were so happy with our purchases that we returned in June and purchased all new kitchen appliances. We've received great service and would definitely recommend Sam's Best Brands Plus to friends, family, and anyone else. Ask for Jeremy!

I bought a fridge from the owner (joe mason) store. He told me it was a 2 year old fridge. Ended up…read morebeing 9 years old they ended up leaving huge holes in my yard for parking in my yard. I tried to get this resolved but when I messaged Joe, he only responded with "Omg I sold a stainless identical to that fridge, and it was only 2 yrs old. I never seen the sticker in the fridge, I just assumed the age was the same as the stainless I sold." He just tried BSing me and I'm not ok with that. He has not responded since the 2 last messages I sent "ok well since I paid for a 2 yr old fridge and got a 9 yr old one can we see fit to make it right by either reimbursement of cash or a 2 yr old fridge?" "Hey Joe, I just wanted to make sure that you received my message from yesterday?" So do yourself a favor and dont go through this guy with no pride in what he does and has to lie his way through sales.. thanks Joshua Kinney

Ken's has been fantastic for us, have used them twice for different issues with a GE double oven…read more Both times they were quick, with getting parts ordered and quick with intallation and haven't had any issues with communication.

Called on a Monday and service was scheduled for Thursday. the technician showed up as scheduled…read more Within 15 minutes the issue with the dryer was found. The technician had to leave to get the parts and returned in 30 minutes. The repair worked. The labor cost was only $65 so we were pleased. Great job

High priced but good quality and great service.I will be going back soon I recommend them to any…read moreone that's looking

This is ridiculous. I have called this place 10 times and no one answers the phone. That's annoyingread more

James and Luke were wonderful!! Thank you! So polite, so careful, and mindful of the furniture. It…read morewas a great experience thank you again and I'll be sure to share and recommend Dick Van Dyke!

Appliance repair called in for a leaky washer. The Dick Van Dyke tech showed up, and did absolutely…read morenothing, and then said I owed them $94. So I asked the tech, since I had 5 year full warranty, that this should be covered? He said he wasn't sure, and left. I mean what is a 5 year warranty supposed to be anyway? They sent a bill to my former address and then supposedly tried to call me. Then I receive a collections notification in the mail (to the correct address) from the company. I have made thousands of dollars in appliance purchases from this company, and this how they treat a long time customer? Just another example of a modern company who sells you something and then doesn't care anymore about you. Avoid this this company if you can, they are not good anymore.

Appliance repairs in Springfield are difficult. Mixed reviews for everyone. For every person who…read moreloves one place, another hates it. When my washer went out, I called 4 different places and left messages. Only one called me back. I spoke to the owner on Wednesday after 4, he was able to come out on Friday. Shockingly, the washing machine was repairable. With its age and the problem being electrical, I was aware it might not be. The owner was friendly and kind; I enjoyed our conversation. At the same time, I never felt like he wasted my time. I also didn't feel like he was trying to sell me on something, like many other places do. My over the counter microwave has now broken and I feel very comfortable calling Henry's for that repair as well.

My Maytag washer was on the fritz. Henry's came out twice and charged $300. I had told the repair…read moreperson that my washer was also making a funny noise as well as shutting down due to a faulty wire. After the repair person left, I attempted to do a load of clothes. It sounded like a lawn mower. I called him back and was going to come back in a few days. I told him I was done. My brother who lives in another state and is not a repairman, was able to diagnose the issue, ordered a part, drove to Illinois and fixed my machine in about 30 minutes. The whole repair job was only $20. I have always dealt with Henry's in the past and been happy with their service. I am very disappointed with the service I received this time. I won't be calling them in the future. My advice . . . Check their work before they leave your house.

I haven't actually been in this store, but if it's run the way Mark and Amy the assistant managers…read morehandle a customer service issue, I have no doubt this is the best Lowe's in the state. See, I've never been a huge Lowe's fan but I ordered a band saw online, it turned into a monster fiasco which didn't help my feelings towards Lowe's. I called the 800 number saying hey, I see this particular store in North Springfield has it, can't they ship it? "No". "Go pick it up," she said. Right. Drive 6+ hours? Can you..."No". Can...."No." How about...."No." What if...."No." Wow, ok. Hang up, call back. Second agent didn't want to talk to me, forwarded me to some other place. "No no no no no no no," he said, all the while interrupting me and speaking over me. Yeah, *not* cool. "Or ok fine, we'll call the store, see if they'll ship it but you can't use your coupon and you now have to pay $30+ in shipping." Incensed at their bizarre policies and their inability to veer from the script, their inability to satisfy a customer, I finally agreed (I wanted this particular saw). I never got a receipt, I never got a tracking number, no follow up, no nothin'. Zero. Left steaming and with no info. Two days later an email arrived in my inbox. Mark, the assistant manager, wrote and was a knight in shining armor. He did everything the first agent should have done. He was beyond nice, went above and beyond to salvage the remains, remedied everything. In one simple email. I called and spoke with him, thanked him profusely, he refunded the shipping and corrected a sales tax error. Next day I heard from Amy who emailed my receipts and was also the epitome of customer service. My feelings about Lowe's have not changed but if you are a Lowe's fan, please shop this particular store, make sure you stop and say thanks to Mark and Amy for being so great, doing things the right way. I sure will if I'm ever in the area.

The store now only has self-checkout. There are supposedly 3 employees there to help if needed, but…read morewhen I couldn't get an item to scan, and pressed the "get help" button on the screen, no help came. I thought maybe I hadn't actually pressed the button, so I pressed it again, making sure it took. I thought I heard someone say something like, "wait, wait, I'm coming" but I don't know if they were responding to my second press. When I finally went up to three employees who were standing and talking together and asked for someone to help me, I got attitude. A young lady smilled and told me, "Bless your heart". Note to managment: When a customer who is complaining hears "Bless your heart" it's like they're being told to "go to hell" or worse.

Here we are 2 days away from Thanksgiving and I couldn't find a gas stove in stock anywhere but I…read morecalled Appliance Mart and they had one and even gave me a discount. Very pleased!

From the owner: Appliance Mart provides appliance sales, repairs andread more

Northtown Vacuum in Springfield, Illinois is a quaint little shop. As soon as you arrive at the…read moredoorstep, you can see the delightful sense of humor of the owner, Michael, with the funny doorbell sign. Once inside, you are treated to an array of vacuums (older repaired models as well as brand new Riccar vacuums). Michael is an incredible repairman with a wonderful personality. I took my DC07 Dyson vacuum, which is a wonderful machine that had lost suction. He knew right away what it needed. He demonstrated why with a test using a glove that he wore, as he showed how many fingers it took to stop the vacuum's rotating brush. His knowledge of any and all models of vacuums is incredible. He will tell you straight whether or not a given model is repairable, as many of the flashy new models are severely flawed in their design. He will also accept any broken, unfixable vacuums that you don't want and he will recycle them at no charge. He fixed my Dyson as good as new and I could not be happier. This is a great place and you will not find anyone else in the area that can do what Michael can do.

He is never in a hurry and opens the door for service every time I'm there. And I'm usually running…read morelate.

He did a great job. I'll call him again. Had to buy a new washer but I needed to know if it was…read morefixable. It wasn't.

From the owner: I know how important it is to have your appliances running smoothly, that’s why I am dedicated to…read moreproviding superior service. At EG's Appliance Repair we provide reliable Appliance Repair services in the Springfield, IL & Surrounding Areas. As a locally owned, owner-operated business, we deliver friendly service you can trust with no hassle. We specialize in repairing Washers, Dryers, Refrigerators, Freezers, Stoves, Ovens, Cook Tops, Dishwashers, and Microwaves. If you are looking for quality Appliance Repair in the area, we're here to help with fast, dependable service. Call us to schedule your next appointment for honest quality repairs that get your Appliances running.