they had amamzing service. the girl helping me was amamzing. they also had huge selections of items. all for a good value too! 10/10

This situation started with my PS5, but I don't believe the real issue is the PS5. I had six items pawned at this location and regularly came into the store making extension payments. During that time, my PS5 somehow became separated from the other five items without anyone informing me that it was no longer being extended. The PS5 was in excellent condition, had its original box, a headset, and three games. I was later told it had been pulled and sold, then returned, and eventually resold. What bothers me most is how easily this apparently happened while I continued coming into the store and making payments. Nobody stopped me and said, "One of your items is different. You need to address this immediately." That's the explanation I still want. But there was another moment that made me look at this differently. While I was in the store, another customer nearby said that something similar had happened to her and then said, "What other choice do we have?" That question stuck with me. When large pawn corporations operate in communities where people may be using pawn services because they need cash and don't have many alternatives, transparency matters. Customers need to understand exactly where their payments are going, what items are covered, when something becomes delinquent, and what is going to happen to their property. I have contacted corporate and filed a BBB complaint because I want answers and accountability. I'm not claiming that I have personally proven a company-wide scam or that I know what every employee is doing. I am saying that my experience raised serious concerns, and I believe those concerns deserve to be investigated. The PS5 is just my experience. The bigger question is whether customers in our community are being given enough information and protection to understand what is happening to their property. If you use a pawn shop, keep every receipt, track every individual ticket, and don't assume Cash America might be worst than Monster Pawn. They have the same People giving 5star reviews like Jena and Whyte wolf just to shame a few.The slogan should be.. Come shop at Cash America -- where they scam their customer so they can give you the greatest deals!" Why pay full price when someone else already paid the price? "Monster Pawn got caught--now look into Cash America next. Same neighborhood, same kind of concerns. I'm dealing with it firsthand right now. " This situation started with my PS5, but I don't believe the real issue is the PS5. I had six items pawned at this location and regularly came into the store making extension payments. During that time, my PS5 somehow became separated from the other five items without anyone informing me that it was no longer being extended. The PS5 was in excellent condition, had its original box, a headset, and three games. I was later told it had been pulled and sold, then returned, and eventually resold. What bothers me most is how easily this apparently happened while I continued coming into the store and making payments. Nobody stopped me and said, "One of your items is different. You need to address this immediately." That's the explanation I still want. But there was another moment that made me look at this differently. While I was in the store, another customer nearby said that something similar had happened to her and then said, "What other choice do we have?" That question stuck with me. When large pawn corporations operate in communities where people may be using pawn services because they need cash and don't have many alternatives, transparency matters. Customers need to understand exactly where their payments are going, what items are covered, when something becomes delinquent, and what is going to happen to their property. I have contacted corporate and filed a BBB complaint and Illinois Attorney General fruad complaint because I want answers and accountability. I'm not claiming that I have personally proven a company-wide scam or that I know what every employee is doing. I am saying that my experience raised serious concerns, and I believe those concerns deserve to be investigated. The PS5 is just my experience. The bigger question is whether customers in our community are being given enough information and protection to understand what is happening to their property. If you use a pawn shop, keep every receipt, track every individual ticket, and don't assume that a payment made on your account automatically means every item is covered. a payment made on your account automatically means every item is covered. read more

This place moved to MacArthur Blvd into the old Rent A Center building over a year ago. Service in my opinion has improved and the deals are better as far as shopping though the variety and selection aren't as vast as before. All in all I'd say it's improved overall. read more

Absolutely the rudest people you'll ever meet! Staff likes to make baseless, ignorant, comments about an item in order to low ball you! BEWARE! read more

Pawn King of Springfield- Great customer service and prices. Huge variety of items to choose from and the option for layaway. read more

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The staff is friendly & knowledgeable. They greeted me and acknowledged customers even though the store was very busy. They are willing and ready to help & answered all my questions. Very happy with my purchase and will be back. read more

Great staff to work with and always personable. I will continue doing business with them.

I visit this place often and normally I have pretty good experience,staff usually friendly and helpful.So I went in this establishment Monday May 18, after speaking with a manager on the phone in regards to a laptop, an was told to come in they just put some out ,I get in the store and I'm being helped by a nice young man but there was another employee named Nick who I guess was in a bed mood, after being in the store for about 45 minutes or so,I guess Nick was ready for me to leave even though I was still waiting for them to check the laptop I was purchasing,with only one other customer in the store that was being helped but another employee,Nick makes an announcement to me that anyone that has been in the store more than ten minutes to walk to the door and leave,now mind you there is no sign in or outside the store that says there's a ten minute limit, it was not announced that there was a ten minute limit,also I was told to come tomorrow to pick it up, the store had more the a hour before it was due to close,he was quite rude an I felt very disrespected,I just want to know why was I put out of the store and what action can I take to insure this doesn't happen to me or anyone else.This experience has truly troubled me to the point I wasn't able to sleep, I need to know who I can get in touch with to discuss this young man Nick's actions,a corporate number or something this will not go unaddressed.thank you kindly yours truly. L FAVORS read more

The staff at Pawn King are knowledgeable and friendly. Quality merchandise at a good price.

No ro begin with I know pawn shops dont really ever give you what an item such as gold or silver is really worth, but when it comes to an item of value such as old american coins and the current going rate of silver I have to beg to differ with this store. I have an ms64 graded mercury dime with full bands which is a 1938s, that saying the ms67 version of such coin sold at auction for near 100,000. I visit many towns and am an avid coin and bullion collector non of which I wish to sell yet. But for this store to offer me 30 cents for the coin is a straight dis and probably the first place I've ever visited that have people in there that have no clue probly on some of the things they get. I would suggest anyone with gold,silver, or any precious metal to take your business to the gold center they are way more knowledgeable and pay top dollar . Just want to help someone else in these tough times and would advise to not go to pawn king thankyou or any pawn shop for that matter read more