they had amamzing service. the girl helping me was amamzing. they also had huge selections of…read moreitems. all for a good value too! 10/10

This situation started with my PS5, but I don't believe the real issue is the PS5…read more I had six items pawned at this location and regularly came into the store making extension payments. During that time, my PS5 somehow became separated from the other five items without anyone informing me that it was no longer being extended. The PS5 was in excellent condition, had its original box, a headset, and three games. I was later told it had been pulled and sold, then returned, and eventually resold. What bothers me most is how easily this apparently happened while I continued coming into the store and making payments. Nobody stopped me and said, "One of your items is different. You need to address this immediately." That's the explanation I still want. But there was another moment that made me look at this differently. While I was in the store, another customer nearby said that something similar had happened to her and then said, "What other choice do we have?" That question stuck with me. When large pawn corporations operate in communities where people may be using pawn services because they need cash and don't have many alternatives, transparency matters. Customers need to understand exactly where their payments are going, what items are covered, when something becomes delinquent, and what is going to happen to their property. I have contacted corporate and filed a BBB complaint because I want answers and accountability. I'm not claiming that I have personally proven a company-wide scam or that I know what every employee is doing. I am saying that my experience raised serious concerns, and I believe those concerns deserve to be investigated. The PS5 is just my experience. The bigger question is whether customers in our community are being given enough information and protection to understand what is happening to their property. If you use a pawn shop, keep every receipt, track every individual ticket, and don't assume Cash America might be worst than Monster Pawn. They have the same People giving 5star reviews like Jena and Whyte wolf just to shame a few.The slogan should be.. Come shop at Cash America -- where they scam their customer so they can give you the greatest deals!" Why pay full price when someone else already paid the price? "Monster Pawn got caught--now look into Cash America next. Same neighborhood, same kind of concerns. I'm dealing with it firsthand right now. " This situation started with my PS5, but I don't believe the real issue is the PS5. I had six items pawned at this location and regularly came into the store making extension payments. During that time, my PS5 somehow became separated from the other five items without anyone informing me that it was no longer being extended. The PS5 was in excellent condition, had its original box, a headset, and three games. I was later told it had been pulled and sold, then returned, and eventually resold. What bothers me most is how easily this apparently happened while I continued coming into the store and making payments. Nobody stopped me and said, "One of your items is different. You need to address this immediately." That's the explanation I still want. But there was another moment that made me look at this differently. While I was in the store, another customer nearby said that something similar had happened to her and then said, "What other choice do we have?" That question stuck with me. When large pawn corporations operate in communities where people may be using pawn services because they need cash and don't have many alternatives, transparency matters. Customers need to understand exactly where their payments are going, what items are covered, when something becomes delinquent, and what is going to happen to their property. I have contacted corporate and filed a BBB complaint and Illinois Attorney General fruad complaint because I want answers and accountability. I'm not claiming that I have personally proven a company-wide scam or that I know what every employee is doing. I am saying that my experience raised serious concerns, and I believe those concerns deserve to be investigated. The PS5 is just my experience. The bigger question is whether customers in our community are being given enough information and protection to understand what is happening to their property. If you use a pawn shop, keep every receipt, track every individual ticket, and don't assume that a payment made on your account automatically means every item is covered. a payment made on your account automatically means every item is covered.

One of the friendliest bike shops I've ever been to. They talked to me about my repair, they…read moreoffered advice (but didn't push anything), they chatted with me about local bike events and other neat bike stuff while I was waiting. One of the mechanics even stopped what he was doing so he could fix my bike and get me rolling again. A friendly little shop dog roamed the store while I was there. The store seemed to cater to everyone from casual bikers to hardcore riders. Recommended

Unless you have a total inability to service your own bicycle, or are pressed to purchase a needed…read morepart on the spot. I would avoid this shop. Service department is a mix bag of hipsters and toss offs, who are more that eager to make you feel like a total noob/ idiot for asking even the most well thought out question in regards to issues you have. Prices are through the roof, I'm assuming the bulk of there clients drop off there repairs and there gold cards and let em have at it. Everything they sell can be acquired much cheaper online most times w/ free shipping. Last time I was in there I had some little tosser hipster with short, shorts worked hallway into his ass crack trying to sell me a fixed gear when I went in to get a set of tires? Upsale much?

Tammy was very informative, lots of choices and variety of billiard manufacturers for equipment,…read moreand other staff members were friendly and welcoming as well.

In all of the years I've played pool, Nielsen's Billiards is the best and most reliable retailer in…read morethe business. Every order is conscientiously packed and shipped to perfection. I've placed tons of orders with them and have never encountered an error. Joe and Tammy are great to work with. They even take time to offer professional advice on purchasing the right cue, shaft, or accessory. I highly recommend Nielsen's!

The gentleman are very friendly and professional. They also provide system checks and advice for…read morefree.

It was disappointing that it took two trips to get our car battery replaced/changed. After the…read morebattery died, we charged it up and took it here (as we have in the past) to be replaced. We were told they did not think the old battery was dead and to charge it overnight, which we did. The next day the car started fine and I went to work. When I went to leave during my lunch, the car was dead and I could not go anywhere. Fortunately, they agreed to replace the battery on our second visit. So we were inconvenienced twice. However, other than the inconvenience, everything went great and the new battery was installed quickly.

Super location and selection. Staff are awesome. Some of the pre-rolls are very affordable, some…read moreare $$$

Good service and very educated staff on different products and strains. First time visit and def…read morewill be back

This is a great place for guitars! They have acoustic, electric, used and new and a great variety…read moreof brands and price points from learner guitars to professional. They also have all the accoutrements that you need for your guitar - cases, tuners, strings, amps, etc. I had a great customer service experience - Lucas was friendly, knowledgeable and made me feel welcomed and want to return.

Took my Acoustic guitar there to have the strings replaced (brought my own) on Wednesday, May 7,…read more2026. I was told to pick it up Thursday afternoon, because they were sooooo busy and the clerk behind the desk didn't know how to tie off strings. I live in Decatur, which is 40 minutes away. I left my guitar and I called Thursday and was told they were so busy my guitar had not been done yet. I am 74 years old and I was sooo disappointed to be treated this way. When I returned Friday to just get my guitar back, there were 3 or 4 men behind the counter socializing and playing guitar. I asked for my guitar and the same clerk who took it Wednesday opened the case and said, " hmmmm he didn't fix your guitar last night....pause.... I at 74 drove over to Springfield twice fot a simple service

Well informed personal Great people helpfully and…read moreknowledgeable. Would recommend to anyone

I had been having some ankle issues related to riding a spin bike. I stopped into BikeTek to speak…read morewith the folks there who were not only incredibly helpful, but were great to get to know. The shop is pretty amazing, impressive bikes, on-staff subject matter experts that really care about their clients. Also, the adjustments they helped me with (pedal extenders, new cleats and cycling shoes) have done the trick for the ankle pain issues. Bob and Nancy are wonderful to work with - great place, better people. Thank you!

Best service team ever. Go above and beyond every time. Fabulous selection of fabric in a quaint…read moreshop.

Always extremely helpful.A wide selection of great fabrics.People who are knowledgeable.Who can…read morehelp you when you need a great store?Easy actest highly recommended