I recently purchased a bookcase from there. I liked it because it had some old craftsmanship and…read morestyle. The staff suggested they could refurbish it. So we talked through the possibilities and we came up with an idea for them to strip it and redo it in a two tone barn highlight faux finish. They did a great job and I was very pleased with the work and the price for the refurbishment was great too. Great staff, helpful from beginning to end. Five stars to you! David - Springfield,IL

It's just full of delightful items that you can resource and give a new life to. I've been doing…read morebusiness with them for a long time and I love shopping there and I love the owners. I found some real gems. Don't miss out go by MAGNOLIA LANE for a great experience.

I had a terrible experience with Ashley Furniture Outlet. I purchased a sofa from them and paid…read more$180 for delivery. They gave me a date and time for delivery and my adult son was home all afternoon on the delivery day and we have 2 dogs that go absolutely crazy with barking when anyone even walks up the sidewalk to our house and no one came. They said they were there but they did not leave a notice on our door which the head Ashley office said they would have done if they had been there. I called the manager for the store, I believe Damian was his name, and he was the rudest most obnoxious, unprofessional person I have ever experienced in my 72 yrs. He even hung up on my son. He would not even listen to me or let me explain my side but kept running his mouth saying we were lying and wouldn't even let me speak. I can definitely see why they are going out of business. There was no way they would even work with me to compromise but insisted that to get the sofa which i had already paid for I would have to pay another $180 to get it delivered so that would have been $360 for delivery that I had already paid for.

Great furniture selection, easy to purchase but I hope you do not need a repair! Purchase New…read moreliving room furniture and all accessories in September 2016, called in November 2016 for a issue, it is February 2017 still no repair and VERY POOR customer correspondance!

I had a great experience working with Jodi and Dana and I'm enjoying my new entertainment center…read more They built it to size using the measurements I provided and gave it a great finish that gives it character. I look forward to working with them again when I decide what piece I want next.

I've driven by here lots of times and was intrigued. Went in today and was VERY disappointed!…read more Place is messy (not chic-messy, which would be acceptably.). The painting and re-purposing work is sloppy and they don't spend much time or energy on the finishing. (Anybody can chalk paint. The art is in the finishes, waxes, etc.). And the ideas weren't all that unique. To top it off, the prices are ridiculously high. The pieces they have are those that sell at auctions for almost nothing, and they'll slap a $395 price tag in it. There are better re-purposing stores. I'd recommend finding one of them. Won't be back here.

This review is only for putting in our order and deciding what we wanted as we have only ordered…read moreour furniture at this point. But the customer service from Justin was beyond top tier. He was super friendly and helpful the whole time. He took care to fully answer any question we had and helped us altar our order and get exactly what we wanted and what suited our house the best. Genuinely some of the best customer service I've ever had.

Very deceptive sales practices. We purchased a large…read moreleather couch with electric operated recliners on each end. The furniture came with no paperwork from the manufacturer, so we went back to the store to get it along with a few questions. Long story short we found out the furniture came with no warranty on the leather and more importantly the electric and mechanical hardware in the recliners. At no time during the sale or nowhere on the contract was any mention made of a "Non Warranty" sale. When spending well over $3000 Dollars on a new piece of furniture most buyers have expectations that if something goes wrong, your furniture will be covered. Had this "Non-Warranty" been explained to us we would not have purchased the couch. We will be pursuing this matter further, as we feel they (Furniture Row) were very deceptive and possibly infringed on some legalities for consumer protection.

Loys of cite clothes, bangles, purses. Furniture is painted in country chic & they have e nice…read morepieces. However, their store is mostly devoted to clothes. Furniture is not their main focus & is used to display clothes & knick knacks, to the point of not being able to see their furniture very well. And, when I tried to purchase a piece e, I was told it's for display purposes only. I have purchased many pieces of furniture here on the store on the past that I still have. Unfortunately, what they have is not much & possibly won't even sell.

My absolute BEST find since I moved to Springfield in December! The owners are the folks you see in…read morethe store. The are the creativity behind the products you see... and what you see is just fabulous! Up-cycling at it's very finest. Want tot try it yourself? They have everything you need, and the knowledge to share so you can do it too. I've already completed 2 projects in the last week and I'm on my 3rd. Beautiful products and super nice people. My favorite shop in town!

Great Furntiure at the best prices in Springfield. Check them out such a variety to choose from…read more And everything is in stock.

Amazing company all around and they will work with your vision to ensure the project turns out…read moreexactly like you imagined. I'm thoroughly impressed with the quality and professionalism from this company!

The woodwork from Springfield Reclaimed can be very good. But the back office leaves much to be…read moredesired. In May, my wife and I requested a custom-made oak mantle for our fireplace. We wanted one with a "living edge" This week we requested the mantle be delivered to our job site. But we were told they couldn't find the mantle but that they would deliver an equivilant. The one they delieved appeared to be one made of pine. Upon seeing it, both my wife and I said it was unacceptable and not remotely what we ordered. I returned the mantle to Springfield Reclaimed. The owner insisted that is what we ordered. (Sorry, but we KNOW what we ordered.) He agreed to custom make an oak piece and deliver it by Friday morning. Our contractor was waiting for it Friday morning but it was never delivered. Repeated phone calls to the business were not returned. Finally, that afternoon, someone was sent to the store to pick up what they had promised to deliver. We are pleased with the workmanship of the mantle. But Springfield Reclaimed needs to work on: communication, inventory management and delivery.