My adjustable bed stop working and I called to have someone make a service call for repair. In…read moredoing so I was helped by your customer service to pair my remote with the bed and my problem was resolved. Thanks for your excellent knowledge and help with this matter in a matter of minutes. 09/25/2023 E Green

We bought two mattresses from Verlo 23 years ago and are still using them. Recently, we bought a…read moremattress and box springs for another bed. The quality is amazing and the salesperson, Brandon was very knowledgeable and helpful. The delivery men were very professional. I would definitely recommend them. We had tried another mattress from another mattress company and it was cheaper but it only lasted a few years, so the higher price at verlo is definitely worth it. When we need another mattress, I will go to Verlo for the best quality and friendly service.

They have gained my business for any of our appliance needs! First of all when we bought our new…read morewasher, their prices were great, but their employees were the best. Competent, and very helpful. So 3 years later we have trouble with the latch on our washer. And I couldn't track down the receipt. I called, and I wish I knew the name of who I talked to...they were great! So helpful and looked up our warranty. The repair man was here the next day, and the part was ordered. I expressed the need for our washer...we have 5 young kids, so going to a laundry mat would be torture, and laundry piles quickly here. He called on Saturday (his day off) and came and fixed our washer!! I couldn't have been more impressed with how they think of their customers!! If you are looking for people that actually know what they are talking about, and are willing to help through the whole life of your appliance...THIS is the place to go! They have definitely gained lifelong customers here.

Highly recommend Sam's Best Brands Plus. We purchased a washer and dryer set in April 2025 as well…read moreas ordered new recliners after moving here from out of state. Jeremy was recommended to us by a dear friend and we're so glad we took her advice. We were very happy with the knowledge Jeremy had and was able to answer all of our questions, as well as give us tips and additional information. We were so happy with our purchases that we returned in June and purchased all new kitchen appliances. We've received great service and would definitely recommend Sam's Best Brands Plus to friends, family, and anyone else. Ask for Jeremy!

Great Furntiure at the best prices in Springfield. Check them out such a variety to choose from…read more And everything is in stock.

My husband and I were in recently looking for a new mattress. Our sales associate, Lee, was very…read moreknowledgeable and friendly. At first, we were not sure which exact mattress we wanted, so he worked with us to find how our sleep patterns are, and we were able to try out the majority of the mattresses on the floor to find the perfect one that fit our needs. We never felt pressured and were able to explore all our options. There are great incentives currently as it is near Labor Day. We recommend that you give Lee and Mattress Firm try and hopefully you will be as satisfied as we are!

Lawrence was very helpful and low-pressure with our mattress purchase. He gave us a good deal and…read morewe are hoping to be happy with our mattress for years to come!

I had a terrible experience with Ashley Furniture Outlet. I purchased a sofa from them and paid…read more$180 for delivery. They gave me a date and time for delivery and my adult son was home all afternoon on the delivery day and we have 2 dogs that go absolutely crazy with barking when anyone even walks up the sidewalk to our house and no one came. They said they were there but they did not leave a notice on our door which the head Ashley office said they would have done if they had been there. I called the manager for the store, I believe Damian was his name, and he was the rudest most obnoxious, unprofessional person I have ever experienced in my 72 yrs. He even hung up on my son. He would not even listen to me or let me explain my side but kept running his mouth saying we were lying and wouldn't even let me speak. I can definitely see why they are going out of business. There was no way they would even work with me to compromise but insisted that to get the sofa which i had already paid for I would have to pay another $180 to get it delivered so that would have been $360 for delivery that I had already paid for.

Great furniture selection, easy to purchase but I hope you do not need a repair! Purchase New…read moreliving room furniture and all accessories in September 2016, called in November 2016 for a issue, it is February 2017 still no repair and VERY POOR customer correspondance!

Everyone was very helpful and friendly. My only complaint is that my girlfriend spends more time on…read morethe couch we bought than our bed because it's so comfortable. We did a lot of shopping around before buying and their prices were the best. We'll definitely be back!

Walked in to see all new furniture and bedroom sets. Great customer service from this family owned…read morebusiness. Saved a lot compared to other furniture stores. Delivery crew was also helpful with bring everything in and setting it up where I needed it to go. Definitely recommend to other that are looking for a great value on their furniture or mattress.

Josh was very helpful and provided me with all the right information I needed to purchase a new…read moremattress and frame. I highly recommend.

Thank you Matthew for helping us find a mattress that fits us. We are getting better sleep since we…read morereceived your help.

LOVE the selection and quality at Ashley furniture. I recently purchased living room, bedroom and…read moredining room furniture here. All of my furniture looks beautiful in my home. I received great customer service from salesman Dave Curtain and the gentlemen who delivered my furniture. I would highly recommend doing business with them.

Prices are disappointing. A no. Leather cpu j for 1600 hundreds plus a delivery…read moreFee. What a rip off