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Stuff-it Storage

5.0 (2 reviews)
Open • 9:00 am - 6:00 pm

Services - Stuff-it Storage

Truck rental

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Budget Truck Rental

Budget Truck Rental

(3 reviews)

"Not good" does not begin to describe our experience and one star is more generous than I would…read morelike to be. Our situation has eerie parallels to the other two on this site. We reserved our truck (cargo van in this case) two days prior to needing it. We were supposed to drive two and a half hours to pick up the vehicle near Des Moines and then I would drive it back to Omaha while my wife drove our Jeep back. When we arrived, confirmation number in hand we were told that there were NO cargo vans or small box trucks in Des Moines because they had all been leased to Amazon for the months of November and December. No one had any idea why the booking computer hadn't known that, nor could they tell us why we were not informed before we made the run. The desk clerk's best idea was "look for a competing company." No luck. We put what small boxes we could into the Jeep and drove back home, after which I called the customer service number and were not helped at all, just a few platitudes and some simpering about valuing our business. My suggestion: If you absolutely HAVE to use Budget Trucks, be sure to call the morning of your trip to see if they actually have something to rent. They obviously don't care if you are confirmed or not.

Worst truck rental experience in my life! First didn't…read moreactually have truck I rented. No calls emails or texts. I show up - no truck. They send me to another location that has the truck. Took 2 hours to move reservation. Call customer service 2 hour wait for someone who can make decision. I reserve and pay for truck for 2 days, Budget changes it to one day and then charges me for an extra day. Then after dozens of calls refuses to fix their mistake. Also truck was a POC.

Stuff-it Storage - selfstorage - Updated May 2026

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