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    Starcrest Cleaners

    3.9 (7 reviews)
    Closed 7:00 am - 10:00 pm

    Services - Starcrest Cleaners

    Dry cleaning

    Carpet and upholstery stain treatment

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    Paris Cleaners

    Paris Cleaners

    (7 reviews)

    $$

    I have had a few of my husband's suits cleaned at Paris Cleaners, and although everything has been…read morefine in the past, and the prices are okay if you can catch a sale or a coupon, I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. AVOID AVOID AVOID this place, unless it is for an item that you don't need quickly and don't care for deeply. I can only assume based on my experience that this company is run by total low-lives, with an incompetent and unprofessional staff (besides Cassidy). Here is my wedding dress story: In April 2013 I dropped my wedding dress off at the South Grand location of Paris Cleaners. I'll first say that Cassidy at that location is very friendly and helpful. The day that I dropped it off was the 20% off everything sale day, so that was great since I would be saving money and paying $160 for my dress cleaning and preservation, as opposed to the normal price of $200. I was told that it would be 6 to 8 weeks before I could go to the Ash location (where the dress was being cleaned) to inspect the dress and bring any additional items to be included in the sealed box. In mid May, I was called to come inspect the dress and it looked pretty good. Some dirt stains remained at the bottom, but I understood that it would be difficult to get the stains out of the delicate lace without destroying it. The staff seemed to be taking good care of the dress, keeping it in a vault and handling it with care. I was told then that they only box dresses up on Saturdays, so they would call me within 1 or 2 weeks to come pick it up. I also was required to pay that day. A couple of weeks went by and I called to check and see if it was finished. I was told that because of the Memorial day holiday, they were behind and would call me "probably next week." Two or 3 more weeks went by and I called again to check. I was first put on hold by an employee named Brittany who informed me when she got back on the phone that "she didn't see my dress back there." Obviously, I was immediately concerned that Paris Cleaners was not as organized as I had previously thought. Next, a manager named Stephanie got on the phone and was also not able to tell me exactly where my dress was (was it boxed up and waiting? was it in the vault?). Stephanie was extremely rude on the phone, telling me in a patronizing tone that "it takes a long time to box dresses up and there are 17 dresses in front [of mine]." By the end of the long, rude and fruitless call, Stephanie was not able to offer any confirmation of the location or status of my dress, but said she would check tomorrow and call me right away. After this very stressful phone call, I checked other reviews of Paris Cleaners and read a story almost identical to mine in which they had a bride's dress for many many weeks and when she finally went to pick it up after complaining several times, there was a mysterious stain on it that wasn't there before. Of course, I became concerned about my own dress, so I called Cassidy at the South Grand location to see if there was someone else I could talk to about this problem. When I called, Cassidy informed me that my dress was actually sitting on the counter at that location, boxed up and ready for pick up. I went to pick it up and it was in fine shape and the box looked very nice. By the way, Manager Stephanie never called me back to confirm that everything was okay and that I received my dress. In fact, when I called the Ash location to leave my comments about my service experience, I was told that I could leave my comments at "officeofpariscleaners.com" which is not a real website. When I asked to speak with the owner, I was told that Shep Franke, "the owner's son," had just stepped out and couldn't be reached (even though I could hear him in the background... seriously). Although everything turned out okay in the end, you can see that Paris Cleaners clearly does not have it together. I'm not sure how their computer system works, or how they track items that are transported back and forth between pick up/drop off locations around town and the central plant on Ash where everything is cleaned, but after this experience, I certainly do not trust whatever system they have (or do not have) in place.

    My sister and I played 'dress-up' in our Mother's wedding dress all our young life…read more Finally we decided that we should have it cleaned and preserved to store it. It had never been cleaned, badly stained but we did not care, we just wanted it cleaned. We had Paris Cleaners clean and preserved the dress, when we picked it up, we could not believe our eyes! It was perfect!!! The clerk explained that it was partly due to the fact that the material was made of heavy old fashion satin. We were teary eyed,speechless and so grateful to Paris Cleaners for their professional know how.

    Starcrest Cleaners - dryclean - Updated May 2026

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