Although Dave gave such a warming response when I initially requested the service, that was not the…read moreexperience I received once I actually arrived. The seamstress was very curt and rude upon entry on the establishment. When she did come from around the back of the store, she abruptly snatched my daughter's dress out of my hand, took my request and gave me my yellow sip for pick up. End of discussion. The big problem came when it was time to grab the prom dress. Now in fairness, I was 8 minutes late to the location, since running around for this special event. However, I did call but when I received no answer, I figured that she was just busy. To my small heart attack, the establishment was closed. I was devasted to say the least! I would've really liked a phone call to say "Hey, I'm leaving soon", or "Are you still picking up the dress", something or anything for that matter. Especially seeing that it was a special event. I honestly, would've appreciated a little customer service moment, that would've made all the difference with being a first time customer. I will say that after I called my friend for help, she got in contact with the owner (I presume) and managed to get her to come back and open the shop so I can get my daughter's prom dress. Thank Goodness for good friends, right?!! I'm not sure if I would return or not but I'm definitely not using the place for urgent needs or special requests. Good customer service is really about those tiny steps to make every customer feel like they're appreciated for choosing your business, and I hope no one else has to go through this experience.

I went in to get my sleeves hemmed, and the process was very quick, affordable, and easy to work…read morewith. Thank you again!

I think they are an amazing service. Everything this shot wants. My PonyTail Lab trains girls…read moreover 16 and never takes advantage of you. Lots of consultation time.

Loved that I was able to drop my laundry off and trust it would be handled with care. It smelled so…read moregood when I got it back!

Came to do laundry middle of the week and it was pretty empty. Lots of machines to choose from with…read morereasonable prices. I spent $13 for 2 big machines and 3 dryers. Clean facility, with vending machines, and even a mini library to choose a book to read while waiting for your clothes to be done.

they say there open till 10 but the door is locked lights are on tv is on but I can't get in to get…read moremy laundry . I wouldn't never use this place again . It's saturday so I'm screwed till Monday !!! Worst place to ever go !! And it's dirty and the coin machine dosnt work so

This place ruined my new suit jacket by pressing a permanent crease across the front.read more

I called Starcrest Cleaners on Conestoga Drive in Springfield,IL on 10/12/24 @ 8 am inquiring about…read moregetting a suit pressed for Homecoming using their same day service. I called and spoke with Terry S who assured me if I had the suit to them before 9am it would be ready same day by 5pm. I rushed to drop the suit off and had it in their hands by 8:30am. Received my ticket that said same day service, in 10/12 and out 10/12 by 5 pm. As the day went on it got to be around 3:30 pm and I had not heard anything from them so I decided to reach out. Once I pulled the number up on Google the hours listed stated they were closing at 4pm?? How is that when my ticket in hand states I can pick it up by 5pm. I call the store and the women who initially checked me in answered the phone (I don't recall her name). When I proceed to ask the status of the suit being pressed she put me on hold for 10 minutes. I arrived to the store at 3:45pm, still on hold inquiring about the suit. I was told they didn't do same day pressing at that location. Excuse me! When I called and spoke with Terry S prior to dropping the suit off AND when I actually dropped the suit off I was reassured it could be done. I was told the lady that checked me in was new and she didn't understand the process. If that were true Terry S didn't understand the process either because she told me it could be done via phone. I asked if once it was figured out that it could not be done there same day why no one reached out to me so I could make alternate arrangements. Dead silence. No answers just a bunch of apologies. In the end the suit was no longer at that location and was taken to the West White Oaks location. I call that location and the guy tells me it can be done Monday. Absolutely not! The event is today in a few hours. Long story short the suit never got pressed. I had to pick it up and do it myself last minute. Terrible management, poor communication. I would not visit this location again for anything!

Took my winter coat there which has down. They were more reasonable then other cleaners I…read morecontacted. Pickup was not long since dropoff. Coat was cleaned well to my satisfaction!

I began using CCC due to a knee injury. It has been worth every penny. I use the family plan. I put…read moremy bags out, the pick them up on time. When the bags are retired everything is folded neatly and placed in plastic bags, inside the original bags. I will continue using the service for a while.

In the area for work and the place I was staying didn't have a laundry machine. Things went…read moreunexpected on time and decided to try the wash and fold service. It was a great idea as it was well priced and finished the same day! Very convenient and highly recommend the service. Will use again when back in the area

they have helpful staff, great dry cleaning, a very clean environment, and nice new machines…read more what's not to like? so much nicer than they were twenty years ago. A++

1st off I'm a truck driver so I c laundry all over country.. that said, this is probably the nicest…read morecleanest public laundry I've seen. They obviously take PRIDE n their business. This will from now on b my place whenever I'm n town.. unfortunately 2 my fellow truck drivers not room 4 truck. U will have 2 Uber here..

From the owner: Since 1978, Pride Cleaners has consistently supplied the quality you'd expect from a well-run…read morefamily business. Our trained, caring technicians and staff, along with our state-of-the-art, up-to-date facilities and equipment, ensure that your garments will be cleaned, folded, and returned to you quickly and ready to wear! Whether you're dropping off items to be dry cleaned or using our coin-operated laundry, you can be sure we'll get the job done, and we'll do it for a price you'll love. There's no task too big or small for Pride Cleaners -- your clothes are always in the very best hands with us.