I called Starcrest Cleaners on Conestoga Drive in Springfield,IL on 10/12/24 @ 8 am inquiring about…read moregetting a suit pressed for Homecoming using their same day service. I called and spoke with Terry S who assured me if I had the suit to them before 9am it would be ready same day by 5pm. I rushed to drop the suit off and had it in their hands by 8:30am. Received my ticket that said same day service, in 10/12 and out 10/12 by 5 pm. As the day went on it got to be around 3:30 pm and I had not heard anything from them so I decided to reach out. Once I pulled the number up on Google the hours listed stated they were closing at 4pm?? How is that when my ticket in hand states I can pick it up by 5pm. I call the store and the women who initially checked me in answered the phone (I don't recall her name). When I proceed to ask the status of the suit being pressed she put me on hold for 10 minutes. I arrived to the store at 3:45pm, still on hold inquiring about the suit. I was told they didn't do same day pressing at that location. Excuse me! When I called and spoke with Terry S prior to dropping the suit off AND when I actually dropped the suit off I was reassured it could be done. I was told the lady that checked me in was new and she didn't understand the process. If that were true Terry S didn't understand the process either because she told me it could be done via phone. I asked if once it was figured out that it could not be done there same day why no one reached out to me so I could make alternate arrangements. Dead silence. No answers just a bunch of apologies. In the end the suit was no longer at that location and was taken to the West White Oaks location. I call that location and the guy tells me it can be done Monday. Absolutely not! The event is today in a few hours. Long story short the suit never got pressed. I had to pick it up and do it myself last minute. Terrible management, poor communication. I would not visit this location again for anything!

This place ruined my new suit jacket by pressing a permanent crease across the front.read more

they have helpful staff, great dry cleaning, a very clean environment, and nice new machines…read more what's not to like? so much nicer than they were twenty years ago. A++

Great place to go for laundry always clean, friendliness, cost efficient for washing and the young…read moregentleman that works at night was working this evening is an absolute doll helpful very friendly very professional and I'm not sure what he makes but I'm sure that man deserves a raise. And your company needs more employees like him and he was working when I went in. And I try to make it a point only to use the location if he is working.

Very clean and inviting. The manager is awesome-- I was just driving through after a week of…read morecamping. She was friendly and helpful. Lovely Chinese evergreens blooming and lots of variety in magazines to read while one is doing laundry. What a great experience, ok , for a laundromat

The "Lucky Lady Laundromat" is a "Run-A-Way Bill" Favorite laundromat…read more Traveling across the USA for months at a time for fun & smiles, I MUST eventually face adulthood & deal with dirty laundry. Finding laundromats like the "Luck Lady" makes me feel lucky ... great machines, super clean & GREAT wall flair provides a super atmosphere! In addition, the "Lucky Lady" is owner-operated. I am anti-chain or ANY multi-location businesses. SUPPORT the "Lucky Lady" & you will be lucky too! "Run-A-Way Bill" was here! #RunAwayBill #DUSA2018 #OwnerOperatedBusiness 05.21.18

I think they are an amazing service. Everything this shot wants. My PonyTail Lab trains girls…read moreover 16 and never takes advantage of you. Lots of consultation time.

Loved that I was able to drop my laundry off and trust it would be handled with care. It smelled so…read moregood when I got it back!

Came to do laundry middle of the week and it was pretty empty. Lots of machines to choose from with…read morereasonable prices. I spent $13 for 2 big machines and 3 dryers. Clean facility, with vending machines, and even a mini library to choose a book to read while waiting for your clothes to be done.

they say there open till 10 but the door is locked lights are on tv is on but I can't get in to get…read moremy laundry . I wouldn't never use this place again . It's saturday so I'm screwed till Monday !!! Worst place to ever go !! And it's dirty and the coin machine dosnt work so

I went in to get my sleeves hemmed, and the process was very quick, affordable, and easy to work…read morewith. Thank you again!

Fast and efficient seamstress,last minute decision to get some pillows made out of pajama pants for…read morea friend,and the tailor was able to make four for me,all I had to do was fill them

I took a coat to Starcrest on Conestoga for a quote. The employee quoted me $15.75, so I left it…read morefor cleaning. When I picked up the coat, they charged me $18.95. I questioned the charge and the employee told me that the first employee had input the item incorrectly into the computer. After asking for a refund of $3.20, I was denied because the computer wouldn't let her do that. (You honestly can't/don't know how to void a transaction?) I asked for a manager or owner. None available. She called the owner, who never returned her call. $3.20 is 20% more than the quoted price. $3.20 would have been a good tip for a waitress, had I decided to treat myself to dinner at a restaurant. An extra $3.20 for each item of clothing left by customers while I was patiently waiting (20 minutes) would be $22.40. $3.20 is how much it costs to lose a customer and discourage many others from patronizing your business!

Has been good service. It's close to home and more convenient than anything. I feel they do a good…read morejob. Have not had anything ruined. I feel they a prices are a bit high but I am sure it's same every where right now.

The owners are amazing! They take pride in providing the absolute best customer service. They are…read morealways reliable and my clothes come back looking great. Highly recommend.

If your business hours start at 7 am, you need to be open at 7!!…read moreSitting outside your new McArthur store at 7:27 and still no one has showed up for work!! Update: When employees arrived all was quickly handled and I did make it on time. To the young lady that showed up 1st, thank you for your compassion.