Horrible customer service. The 3 men working acted like we were bothering them by coming in & wanting to give them so business. The 1 large, dirty, & rude boy was useless and wasn't able to answer our questions or help us whatsoever. Don't bother going here. You are wasting your time. This establishment obviously doesn't care about having your business. read more

We used 5 U-Haul U-Boxes for our California-to-Illinois move. Scheduling pick-up at our local U-Haul was easy and efficient and the boxes were quickly shipped and stored to our new town. Once they arrived in Springfield, IL we were able to coordinate with the local branch to a.) get into our boxes when there were items we needed and b.) pick up our boxes at the scheduled date/time to bring them to our new home. We found the cost to be much lower than Pods and the staff at the Springfield location to be friendly and helpful, particularly the manager Reagan. It was the right choice for our move and we had no complaints. read more

Worst customer service ever, if I can give it no stars I would. The representative named Steve decided that he would literally give me attitude the entire way through our interaction. He made statements such as "clearly you didn't read your contract" or "you are not listening to me". Completely uncalled for as I was trying to help him figure out why they had my storage 500 miles away from where I rented it. Go else where. Not here. I've dealt with Uhaul representatives that didn't know what services they were offering, but they never gave me attitude. Dude got me so mad that I spent the next day flipping off my imaginary friend. I know. I got problems. Go elsewhere. For your own mental health, go somewhere else. read more

Tried to call the Uhaul on Stevenson about a rental to move my daughter. Was placed on hold and then left on hold. I continued to work in my office while I waited and they never came back. I called the one on Bruns Lane. They scheduled a truck for me. Moving help cancelled so I called back to cancel order. They put me on hold and did not return as well. read more

Again-I only gave one star at all because I had to in order to write the review. I emailed the corporate office with all of the information on this terrible location, terrible service and the terrible way I was treated by this particular location and its management. Now, I didn't expect to get my money back or even be compensated in any way but NO ONE from the company even bothered to email or call or respond to my review to apologize or ask for more information-NOTHING. Not even an automated response saying they received my email. I'm even more disgusted than I was 3 weeks ago when I wrote the original review. PLEASE GO SOMEPLACE ELSE. DON'T BE SUCKED IN BY THE FACT THAT IT SEEMS CHEAPER. read more

Poor customer services. Truck was not ready after making a reservation two weeks ago and there was a total lack of 'trying to make things right'. As I'm typing this another customer was getting the run around saying the truck he reserved was at another town 20 miles away. I'll be calling rider truck from now on. read more

Unfortunately people do not understand how renting of equipment works- especially one way equipment. Uhaul has to get the equipment in in order to send it out. If no one is coming into Springfield one way, then Springfield doesn't have the equipment to send back out one way. If you put in your reservation way in advance and understand that the employees do not control where your truck/trailer is, you'll have a pleasant experience!! read more

This location is just terrible. We reserved a trailer for a long distance move way in advance of the day we were to pick it up. We were told initially that the trailer was not available. Their computers were down and employees took an hour to get the trailer rented to me. They called later to get my credit card information for a 4th time because they said they lost the information. These people are idiots. I cannot for the life of me figure out how they stay in business. read more

They do not even deserve one star! We reserved our truck with a different location, and was told that it was actually at this one. Despite having the location printed out on our conformation, they told us we were wrong and that it was our fault. We had to travel across town just to get to this one, and they didn't give us the $50 refund for this that is mentioned on their site, hell, we didn't even get an apology. When we asked questions just about how much gas it generally uses, they acted annoyed. when we returned it, the gas gage was on the middle line as it is suppose to be, and cost $12 to get it there. However, they emailed us with a marking drawn directly next to the mid line (the black and red line were touching) and charged us $10 for the rest. According to their calculations on the sheet, if it was off by that much, it would not need $10 to get it there, $4 at the most would be sufficient. $10 would have brought it to 3/4th a tank. When we called about it they hung up on us twice. the third time they gruffed that the manager would deal with it later, and hung up again. the next day we got an email from the manager simply saying. I saw it for myself that the gas was filled up no where near the halfway mark (which goes against the form they filled out and sent us). And so you do not deserve a refund in anyway. and the was it. This is the third time we have used them, and every time something bad happens. but was makes it worse is the rude and condescending service. read more