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    Helzberg Diamonds

    5.0 (3 reviews)
    Open 11:00 am - 7:00 pm
    Updated 1 month ago

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    Kloever & Son Jewelry

    Kloever & Son Jewelry

    (1 review)

    Took an engagement ring in that had a stone falling out of the setting. We simply asked for options…read more- what are you capable of doing to fix it and what price for each option. The ring was designed just how we liked it, with a raised swirl around the top, holding the diamonds in between the ridges. He said he needed to look at it under his lens, and took it to a back room. A while had passed and we got antsy, as he wasn't coming back, so we told another employee we needed the ring and had to leave. He brings it back a few minutes later and has already made the change without so much as consulting or asking if it was ok. He took the stones out of the swirled settings and just added four prong settings on top of them. There goes the unique look and beauty of the ring. There were plenty of rings that looked like that in the store. I did NOT choose them, I chose this one because we loved the design. Absolutely no reason he couldn't have added two prongs inside the swirl to hold them, or simply tell us he couldn't fix it the way we wanted and we would have taken it somewhere else happily. At the time we literally could not wait as we were moving off the continent that week. We told them we could not give it to them to fix (not that we trusted them any longer anyways) and they did not charge us as a "courtesy" (as if we asked for the service). Now we have a ring that isn't what we chose, and will have to pay to have someone else fix his mistake. Hopefully it can go back to the beautiful settings it started with. Never modify someone's property without their knowledge or permission.

    Helzberg Diamonds - jewelry - Updated May 2026

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