Recently my Accutron Spaceview watch manufactured in 1964 began running slow. We took it to a…read moretrusted local watchmaker who said he could clean and lubricate it but if it needed replacement parts he wan't sure he could obtain them. Because of that he would not be able to offer us a guarantee. We mentioned this to our grandson who surfed the net and located a website for Robert Piker. We called Bob and describe the problem to him and he said he could easily take care of it. He's very easy to talk to and told us that he got into the repair of Accutron watches because he had a similar problem. He taught himself how to repair Accutron vintage watches, and to Bob it became is a labor of love. He said that he searches the web daily to source replacement parts so he always has a supply available. We sent our Accutron watch to him and he called us back to tell us he could repair the watch and that he would test it for several days after it was repaired to make sure it was running precisely as the day it was manufactured. If you send the watch to Bob, he will evaluate the problem and call you to tell you what has to be done and how much it will cost. From our experience, his repair prices are extremely reasonable. Every time we spoke to Bob we were confident we made the right choice. In fact, he told us that not only do watch repair people sent him their Accutrons, but the Bulova company itself send him the vintage Accutrons to be repaired. This was very reassuring to us since he is one of the few people in the country who repair such watches. Let us tell you if you have an Accutron Spaceview or Astronaut watch that has to be repaired don't think twice, contact Bob Piker at 309-287-2627 or bob @mybob.net. You'll be as thankful as we were that you did.

He had my watch for a month and a half. He didn't even try to replace the broken crystal. It came…read moreback to me, not running. I finally just got it to a better repair person and they tell me that there are now parts missing from my Acutron space view. The missing cover caused severe damage when Bob tried to run the watch.

Best jewelry store in town! Fantastic customer service and selection with very reasonable prices…read more We are thrilled with how everything worked out. Highly recommend!

I went here to get a family ring restored & had an amazing experience. Gina and the team were…read morehelpful and kind. The repair on the ring was very well done. I really recommend them!

I've had nothing but great experiences from Jerry/Watkins. They've done fantastic watch & clocks…read morerepairs, and made me a set of costume jewelry earrings to substitute for a set of very expensive vintage ones. Prices are good and I've found the staff to be friendly. Good people, solid work & fair prices have been my experiences.

After receiving a recommendation to use Watkins for clock repair, I took my cuckoo clock to them to…read morerepair because the chain in the movement came loose. I was told it would be finished in a week. I followed up multiple times asking for the status and was always told they were waiting on the part and it would be ready in the next week. After several months of waiting for them to fix the chain, I finally called and told them I wanted to come in to the shop and pick up the clock. When I arrived at the shop, they acted as if they had no recollection of the phone conversation. They couldn't find the clock and when they finally found it, it was missing the bird and hands. They found the bird but not the hands. They seemed very carefree about it and offered no apology. Unbeknownst to me because of lack of knowledge at the time, the bellows were missing and they gave me the wrong movement for an 8 day clock when my clock contained a 1 day movement. Essentially they disassembled my clock and returned it with incorrect and incomplete parts. I didn't realize this at the time so I didn't question the parts they gave me. Later after watching repair videos, I had to order new parts to replace all the parts they didn't return to me. It's outrageous that a business this unorganized and unprofessional is still operating. Do not use this shop.

I have gone to the kiosk twice and no one was there manning it. The sign said they would be back in…read more10 minutes. I waited 30...still no one came. About a week earlier I went to the mall, based on Dakota's posted hours, again no one was there. I do like their watches, however, it would be nice to have the service personnel present to avoid multiple unnecessary trips.

The salesman doesn't know what he's talking about. He says there's no difference between different…read morewatches, he was lazy, uncaring, and wasn't gentle with a watch I was having worked on. Will never be providing business to this place again. If you think $22 is reasonable to get a single link taken off a $50 watch, then you must be crazy.

Absolute Gem! Went to get a family heirloom ring resized and Jim at Flora Gems went above and…read morebeyond. They are the only area jeweler who does the resizing in-house. Others in the area send out for resizing, which takes longer. The main advantage of this is that when the resize didn't fit perfectly as my fingers swelled, Flora could adjust it there right there on-site. Which was a huge help and now the ring fits perfectly! So happy!!! Service like this deserves a shout out! ....Even if Jim is unfortunately a White Sox fan ;) Friendly service and very trustworthy.

Great selection. Val was very helpful with the selection process. Kaitlyn kept us updated while we…read morewaited for the item to be finished. We are very pleased with our purchase. Pick your piece of jewelry. Then choose your gem. It's like "build a bear" for adults. And they have a referral program. Mention my name and get $200 off of your purchase.

Was in town visiting and my watch died. It needed a new battery so looked on Yelp for suggestions…read more Very sweet elderly man who said I had to leave it overnight as it was near closing time. That was fine. When I picked it up it cost twice as much as I pay back home. He did do a cleaning, which my other place does too for a battery change. That's okay, everyone has to make a living and store rent in this area is probably higher than where I live.

Could not be more happy with how the staff at Luttrell Jewelers' assisted me in repurposing a…read morediamond bracelet into a stunning necklace. Did not wear the bracelet( which was a waste) but I am so going to wear this necklace. Amazing. Thank you so much Bronwyn E Rains, PhD

I wanted to bring attention to their lesser-known wonderful watch services, since I've only seen…read morereviews on the jewelry at Robert's (which look incredible! Maybe one day...). I've been here twice, and both times service was quick, friendly, and satisfying. Robert (I assume?) explained everything he did clearly, and I really appreciate when people take the time to let you know what's going on. There was also another jewelry artist there who was also all-around awesome. I swear I'd hang there all day if that wasn't weird. I've only needed small repairs so far (reattaching a crystal, replacing a wrist strap), but this would be my first stop if I needed any watch repair, simple or complex, quartz or mechanical. And the prices are very fair, so don't let the jewelry scare you off. AND I learned that Robert does pocket watch repair too! It's a vanishing craft, and we are really lucky to have a specialist right in town. A few years ago I had been searching for someone to service my pocket watches (regular cleaning), and had no idea Robert's was even an option--I wish I did. The location I went to specialized in clock repair, but even they had to outsource the work. I may have briefly come across Robert's online, but probably assumed it was the "battery-change specialist" kind of jewelry shop. I'm kicking myself for past-me being a doofus. Champaign truly has a gem (ha ha) in Robert's!

I had a wonderful experience here! It's family owned and they truly want the best for their…read morecustomers...no gimmicks or sales pitches! They didn't even put any pressure on me to commit once they gave me their estimate. They do a quality job, caught a lot of weak areas in my ring, and it still ended up being cheaper than the estimate and they gave me! They offered me practical tips and suggestions that'll help with wear and longevity! I'll return 100%! I'd give them them my business any day compared to a chain jewelry store!

I cannot say enough good things about Jack Lewis Jewelers. My family and I have known John and the…read moregang for a long time. Ever since I can remember, Jack Lewis is the only jewelry store that we would consider bringing our business to. They have a great stock with excellent brands! When it came time to pop the question, I went to Jack Lewis immediately. I told John what she wanted and he told me that he would get her the perfect diamond. He called me a couple weeks later and informed me that he had hand-picked a diamond for her while he was at an International Gem Society conference in Belgium. I didn't know what to say. He sent me pictures of the diamond and it was absolutely perfect in every way. When I finally saw the diamond, all I could say is that the pictures did not do it justice: it was flawless. He then helped me pick out the perfect band for it. This is only one of many stories of how John and the staff at Jack Lewis have helped us find that perfect piece of jewelry. They are not just a local jewelry store, they are family.

I needed replacement batteries for my watches and received great service. They were done in a…read morematter of minutes. The store is certainly amazing when you first walk in the door. It's like a museum with fine jewelry. Definitely recommend to family and friends.