I'm not sure who I spoke with throughout this entire experience, but the communication was lacking…read moreand poor and that's putting it kindly. They came recommended by Les Schwab. Normally I take all my vehicles to Adam at Ripon Auto, but wanted to give another business in town a try. So I went. My vehicle was leaking oil. They kept my car for 7 days. 3 days after having my vehicle I heard nothing. No update, no timeline, nothing. I called several times and left messages, throughout that time and managed to get minimal responses after 3 days during which they provided me with a timeline, which ultimately ended up being inaccurate. After that I didn't hear anything, for another 2 days after I called and texted, nothing again. Finally I had my spouse make contact and they responded to him, but not me. After responding to him, they finally called me.
When I went to pick up my car, it still wasn't done by the time they told me to come in (this is on the 7th day). They still had finishing touches to make apparently. Which to clarify, is fine, but after you've had my car for 7 days it would be nice not to have to wait longer if it's not actually ready when I was told it would be. I was charged about $1,300 to remove the fresh oil I just put, a diagnostic, new oil to replace the oil they removed (why couldn't the oil I JUST got be stored to reuse? And before anyone tells me that's not possible, it is, ask any mechanic), clean everywhere the oil went apparently, put a new part in (I can't remember what) and doing all of this would supposedly fix the leaking oil issue. It did not.
I was left furious and anxious by the lack of communication, information, respect for my time, and ultimately ability to not even fix the leak. They told me to bring it back if it was still having issues but why would I put myself through that experience again? It wasn't cheap and I had an awful experience.
I finally was able to save enough money to take it to a mechanic again eventually and took it to Adam at Ripon Auto. But before taking it I went back to Peterson to get my receipt reprinted so Ripon Auto could see what all they "did". Upon entering Peterson's office no one was at the front desk and I timed it because yes after having gone through everything I did I was feeling petty. It took almost 25 minutes for someone to come and reprint a receipt for me, who also didn't seem overly concerned with customer service.
Anyways, Ripon auto was able to fixe the leak, informed me that Peterson did the work incorrectly and how they did it incorrectly, kept my vehicle for 2.5 days, called me everyday to keep me updated and informed, were less than half the price Peterson charged me, and were kind.
I really wanted to have a good experience here, but unfortunately did not. I left feeling taken advantage of. Hopefully others have a better experience.
