Please avoid this place is absolutely horrible. I came here to get a brand new shirt pressed only for my wedding. The shirt came back dirty at the collar. I am one that is understanding and get mistakes happen. What bothered me the most was the lady did not have any remorse or compassion for the situation. First, she accused me of bringing in a dirty shirt to have pressed. Secondly I told her I needed this to get resolved at my wedding was the next day, Saturday. Her response was again with no emotion and told me it would have to be Monday. I then asked for a refund and was told I have to call the manager to ask for a refund! This place is not worth your hard earned money or time. Please avoid and learn from my mistake! read more

Rick's Cleaners - Dirty collar which I was accused for - Dry Cleaning Near Me - Austin, Texas

We tried to bring in some stuff that had smoke damage from a fire. They wouldn't even look at it.

This review is regarding those who actually clean the clothes. NOT the person at the register... The cleaning is horrible! I take my clothes here in Austin and when I receive them back they look almost as bad or even worse than they did when I dropped them off after paying... This I consider to be trifling work in a City supposedly all that and a bag of chips! Ha ha! read more

Their WORD it's not reliable. They tell you when you can pick your clothes up and they'll call you. They don't call you. You have to end up calling them one or two days after the day they said you would receive a notice to pick up your cold clothes it's an inconvenience. It's inconsiderate and they're my clothes and I want them when you tell me to my face when I can have them. read more

Dropped off a jacket that had several stains on the sleeves. They warned me they would try to get it out, but no promises. Looked brand new when I picked it up from them for less than $5. Thank you! read more

Rick's Cleaners - Dry Cleaning Near Me - Austin, Texas

Friendly and helpful staff. King size comforters only $20! We've had two cleaned and are very happy.

I took in a black turtleneck sweater to be cleaned and Spoke with the owner name Ian He asked me to bring back the sweater and he had cleaned up fuzzball's off and making it look like brand new again I want to thank the owner Ian for doing a wonderful job. read more

Nice people and decent service for a good price. I took a few coats in to them - two had stains and one was vintage. They did a good job getting about half the stains out. One was years-old blood (if you want more details I'll need to consult my lawyer) so I wasn't expecting them to get that out. And they didn't. So. Evidence remains. But they did a better job on some of the black smudge stains on my white coat. read more

I use the cleaners due to the low price, but customer service is significantly lacking. Desk attendants are dismissive and sometimes simply will not mark stains when asked. They do not reply; the just ignore the customer. I will continue using this dry cleaner's for convenience and price, but management should hire desk attendants who will at least be polite and acknowledge customer requests. read more

Junelle is just the best. If she sees me pull up she has my clothes ready for me before I walk in. She is always pleasant and greets you with a smile. We have always been happy with the quality of service. read more

Junelle is an employee who takes pride in her job and is always very friendly and extremely helpful. Rick's Cleaners is blessed to have such an amazing woman on their team. Thank you Junelle for always providing great customer service and thank you Leticia when Junelle is not there!!! read more

Great service! My husband and I have been going here for years. Our clothes are always done on time and properly... plus the price is great.

I have become quite fond Junelle at this location. She always greets everyone with a smile, greets them by name and seems genuine in enjoying serving the customers. Keep up the good work. read more

Ok, I have been on a journey for some time now to find a decent cleaners in Austin. Unfortunately Rick's isn't it. Gave them two trials, failed at both. While ricks is a discount cleaners that does not excuse poor service and quality. The first trip there They forgot to press one of my jackets (although they did manage to put it on a hanger). Two of my white shirts came back with black thread remnants all over the shirts. i asked about these and was told, it happens? It happens? how does it happen that you get black threads on two shirts when you are pressing them? could it be that you don't clean your presses? They did offer to redo the shirts and jacket. Unfortunately they were not any better the second time. I need a decent cleaners for my quality clothing!! read more

While I don't have to do dry cleaning very often, this is the only place I go when I do. The service provided is cost effective and every single encounter I've had with a member of the Rick's Cleaners team has been phenomenal. I've been in three times over the course of the last two months and each time Theresa, the young lady running the store, has been helpful, and cheerful! She does a tremendous job answering any questions I have and making my time feel like a priority. I will definitely continue to use this store for my future dry cleaning needs. read more

Gave Rick's one shot and they blew it. They tore one of my shirts. Yes, you read that correctly. I'm sure they would have attempted to fix it but after the piss poor job they did on the rest of the order, I wouldn't dare let them screw my clothes up further. The nice girl behind the counter said I could leave the shirt and the manager would call me but I just can't bring myself to trust such a sketchy place. read more

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Less than one star. Lacking in customer service. I will not use them again. Don't trust their pick up dates/times, if you need something done quickly and by a certain date. I needed some items cleaned with a quick return. Dropped off some items to be dry cleaned. I was given a pick up date of after 5pm on the following day. When I went to pick the items up, I was told something happened and the items are not there for pick up and there is nothing that can be done. Prior to dropping my items off, I called and was told the items would be back the following day after five. When I dropped off the items, I was assured they would be ready the following day after 5pm. I was even told the truck usually arrives around 1:40 pm if I wanted to pick them up earlier. The items were needed for a competition the morning after scheduled pick up (can no longer participate in the competition).I advised the representative of needing the items ready and on time, due to the competition. I was told the items would be back on time and it wouldn't be a problem. I have asked to speak to a manager and was told I wouldn't be able to until Monday. Again, if you need reliable service, this is not the place to go. Rick's will have a lot of unhappy people today. read more

I don't use the cleaners very often because of bad past experiences, but I had a pile of my husbands work clothes that needed some TLC. Rick's Cleaners is down the street from me, and was the most affordable cleaner in the area that wasn't charging an arm and a leg. So I tried them out and was very impressed with speedy service and fair market pricing. Will return to have my wedding dress cleaned! read more

My worst experience with a laundry! They truly deserve 5 stars for the worst customer service ever! They not only took five extra days to return my laundry, but I was informed that we could not address a complain to the manager - who already has been informed about the problem. I sent a message in Facebook, asking who should I report my problem. They asked for my phone. 24 hrs later, I still not heard from them. Luckily, they "found" and returned my laundry. But there was no apology, no attention of the management or customer service. Think twice! read more

One star is one too many. I arrived at 7 am--their supposed opening time--so that I could drop my clothes off on my way to work. I went up to the door and began to enter when a woman in the parking lot shouted, "We're not open yet!" She was busy moving a tarp on her car. I got back to my car to check the time. It was 7:02. Y'all had my business until you lost it with your lack of customer courtesy / customer service. Either be open and operating at 7 like you say you are or change your time to accommodate unpunctual workers. Your lateness should not be cause for my inability to be punctual to my own job. Doesn't matter to me, really, I'm not going back there anyway. read more

I have been using Ricks Cleaners for now almost 9 years and so far I had very good experience. Great value for the money at Ricks and also excellent customer service and friendly staff! - Naren read more