Been here twice and here's my experience: Jenny is an…read morehonest, caring, adept, and passionate with her craft. She'll tell you she can't do a certain job rather than pretend she can. I had a speaking event and a photo shoot for my business and she ensured my clothes were perfect. I came in super last minute for my photo shoot and she said it couldn't be done in basically 1 day. But i told her i had no choice, and she found a way to make it happen (not a full work up but was able to target the areas i needed) and saved my photo shoot. She cleaned and pressed my clothes excellently at a fair price. I'll be coming back.

Jennifer is super personable and does an amazing job and ready when promised, glad I found this…read moreplace

Pleasantly surprised by this place! I am weary of several others in the area but I will come back!…read morePricing is extremely reasonable and their turn around time was quick! I took in a jumpsuit that was all lace (a serious pain to hem at home) and it was done in less than a week. The stitching exceeded my expectations! Parking is tricky because there are several businesses and a gas station with just a few spots! Not an issue I would just be cautious!

This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

Great job on my dry cleaning! Highly recommended! Was impressed with the quick turn around.read more

Used Ivory cleaners a few times and always pleased with their service…read more Recently took our comforter and pillow shams to be cleaned; once home I noticed a small section of the seam on the pillow sham had come apart at the piping. I took it back the next day; it was repaired at no charge. Pillow sham looks good as new. No hassles no problem simply repaired. Great customer service.

Took my boyfriend's brand new dress pants to get dry cleaned and they came back with this odor as…read moreif was used by an old iron. I don't know, but the pants smell like old clothes that were stuffed in a box for a long period of time. Not sure if it's the steaming machinery.

Nice folks...Quick Service. Embroidered patches on 2 polos...perfect!!…read moreHighly recommend!!!

Friendly and fast - very reasonably priced. Always sends test when to pick up cleaning.read more

Excellent service would definitely come back again. They do the same day service if you're in by…read more9am you can get your clothes back after 5 PM. Great value as well compared to other dry cleaners.

Friendly , great cleaners! Close are always neat and completed to request. Business hours are…read moreconsiderate for customers. The quality and value is excellent! I would recommend them. Very few cleaners left that recognize their customers. It reminds me of the days when service was personalized!

Super sketchy service. They have zero security and will give your suits to strangers. Go anywhere…read moreelse if you value your belongings. Story time. I occasionally travel for work and used Alex Cleaners on several occasions over the last few years as my local neighborhood shop to get a quick service before meeting with Clients. Normally no issues... but... Last month I was preparing for both an interview and a wedding. I dropped off a suit and shirt for cleaning like usual. I was given a ticket slip and told to come back in a few days. When I came back, the employee couldn't find my suit or their copy of the claim ticket. I assumed maybe just a clerical error and spent 30 minutes with the employee going through the racks to see if it had been misplaced. Nothing. I gave them my information and was told the owner would call me back and I hoped they'd have an update. Meanwhile I'm going home trying to figure out backup plans if I don't get my suit in time. This is where it gets crazy. The owner calls me within the hour and tells me someone came in several days earlier without the ticket receipt. The person claimed to be me and Alex Cleaners gave them my suit when they paid in cash. I was confused. Why would they give my suit to someone without the claim ticket? They had my contact information on the business copy of the ticket, so why wouldn't they try calling my phone number or email to verify my identity? But they didn't. Any time I tried to ask a question, the owner cut me off and talked over me. I got more confused because rather than admitting making a mistake as a business, the owner THREATENED me by claiming I was trying to scam them and that he was going to call the police on me! At this point I ended the conversation terrified this guy was going to have police or attorneys coming after me for their mistake. I filed my own police report, but I'm not planning on taking this to court. The suit was nice but not worth legal drama. The most I can do is warn others not to use Alex Cleaners. I don't know what their situation is... if they messed up and were lying to cover themselves when they realized they lost my clothes? That or their employees are sharing customer info to commit fraud and steal suits because they don't have security systems or processes to protect customer belongings. Either way, save yourself the drama and get your stuff cleaned somewhere else. TL;DR Alex Cleaners gave my suit to a stranger then threatened me.

Moved to Wells Branch 9 years ago, and have used Tower the entire time. I'm not going to pretend…read moreI'm a big spender, I'm not. However I've always been happy with their work and turn around time the 4 or 5 times a year we stop in. However I pulled up this morning to see this sign on the door. The owner is blaming his lack of staff on $600 stimulus checks from over 2 years ago. I haven't met anyone still living off that money, especially in a high cost of living area like Austin! Hey Tower Cleaners, offer a living wage and you'll probably have staff! Anyway, thanks for posting the giant red flag on your door. I didn't even get out of my car. Instead, I took my husbands shirts to a cleaners who doesn't expect people to starve while making them money.

Default hearing judgement against these clowns. Judge seemed to think the suit was bleached as I…read morehad the suit still in the plastic at the time of the hearing. I read how they ruined other people's clothing but they just chalked it up as a loss. Not me! Had them served by the Constables but they were no-shows for court. I hate that I have to wait 21 days because I've already got an attorney to collect the judgement. BBB will also hear from me and I'll also see what else I can do to alert others to avoid these thugs.

Horrible. They simply did absolutely nothing. The shirt came back as it was in a hanger…read more P.S. Its ruined. They managed to assure black ink from other clothes got to it. Total disgrace.

terrible experience. I had my granddaughter's flower girl dress sent to this cleaners because I…read morewanted to make sure it was cleaned and steamed. It came back worse more wrinkles they had lost the train. My husband had to keep inquiring about it and then when he went to pick it up, they said it wasn't there. They was at another store and then he finally got it. There was no apology. There was no rectification and now I'm gonna have to spend my day Saturday trying to clean up the mess. It looked better out of the company's package versus picking it up from the cleaner.