Please avoid this place is absolutely horrible. I came here to get a brand new shirt pressed only…read morefor my wedding. The shirt came back dirty at the collar. I am one that is understanding and get mistakes happen. What bothered me the most was the lady did not have any remorse or compassion for the situation. First, she accused me of bringing in a dirty shirt to have pressed. Secondly I told her I needed this to get resolved at my wedding was the next day, Saturday. Her response was again with no emotion and told me it would have to be Monday. I then asked for a refund and was told I have to call the manager to ask for a refund! This place is not worth your hard earned money or time. Please avoid and learn from my mistake!

We tried to bring in some stuff that had smoke damage from a fire. They wouldn't even look at it.read more

I would never go to any others cleaners in the Pflugerville area. Tailor Fit is absolutely the…read morebest. The business is a bit tricky to find but well worth the treasure hunt. Sunny is the best. It is obvious she knows her trade. She is so sweet and personable. She follows all requests and gives advice when needed. I find her pricing comparable if not better for services rendered. Thank you Sunny for being the best!

This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

The only dry cleaner I trust in Austin. After so many bad experiences at other places, I can…read morebreathe a sigh of relief to trust a dry cleaner again. Sometimes takes a good week to get stuff back, but it's no issue on my side.

AVOID AT ALL COSTS--INCOMPETENT, DISHONEST, AND DESTROYED A PRICELESS ITEM…read more I am utterly appalled by the negligence and unprofessionalism displayed by Garnett Lewis Cleaners on Far West Boulevard. This business ruined a rare, irreplaceable pair of vintage Alexander McQueen silk python pants--a one-of-a-kind piece of art--due to their blatant carelessness. The front desk employee, Rebecca, failed to check the care tags or inform me they do not handle real leather, despite this being a basic expectation for any dry cleaner, let alone one claiming to service "high-end" garments. When confronted, Rebecca's response was nothing short of insulting. Instead of taking accountability, she lied about being the owner (a pathetic attempt to dodge responsibility) and had the audacity to blame me for not "specifying" the material--as if a reputable cleaner shouldn't know how to identify or handle luxury fabrics. Their "compensation" offer? A laughable $500 and store credit. These pants are worth exponentially more(thousands), both monetarily and sentimentally. Store credit is a slap in the face when they've proven they can't be trusted with a dishrag, let alone designer clothing. To make matters worse, Rebecca's deceitful behavior continued over the phone. She deliberately misrepresented her role to shield higher-ups from her incompetence, further proving this business prioritizes covering up mistakes over honesty or customer care. DO NOT RISK YOUR VALUABLES HERE. This establishment lacks the expertise, integrity, and professionalism to handle delicate garments. They will destroy your belongings, gaslight you into feeling at fault, and offer pennies in return. Rebecca's misconduct and the company's refusal to fairly reimburse a literal work of art speak volumes about their ethics. Spread the word: Save your treasures--and your sanity--from Garnett Lewis Cleaners. An absolute disgrace to the dry cleaning industry. I will be filing an official complaint with BBB.

Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

- I brought in a designer pleated skirt for dry cleaning, & they returned it with all the pleats…read morecompletely flattened. The damage is irreversible. I'm devastated & expected more care & expertise. Why anyone would chemically remove the pleats on a pleated skirt is beyond me. - The skirt is also damaged in an area where I assume too much heat was applied. - They also did not respond to my calls or emails afterward, so if something goes wrong, there is effectively no customer service. - I chose this place based on the positive reviews, but my experience was nothing like what others described.

Dry cleaning done on Cashmere coat and silk shirts. Excellent! Quick pick up and quick delivery at…read morea reasonable price.

Pick up and drop of dry cleaning...seamless interaction...less than 5 minutes…read more Cleaning representative was friendly and fast. Discount cleaners...$5.99 per item prepaid.

I don't usually get clothing items dry-cleaned so I wasn't sure what businesses were good and which…read moreones to stay away from. I was in the Arboretum area and made the decision to give Rick's Cleaners a try with a tux (jacket, pants and shirt) of mine after I had worn it for an event. When I walked in I was greeted immediately by the workers behind the counters. I was asked what I was wanting dry cleaned as well as the fabric material, which would inform them on what method would be best. Sylvia, who I believe was the business manager, took care of me very well and it added to my experience. The pricing for the three items was affordable and great. The turnaround time was quick, I got my items back within 4-5 days. Inspected everything and it was all spotless and perfect. I had such a great experience I immediately took another tux of mine some days after. One thing to note: when checking in on Yelp a coupon comes up for a "free item to be dry cleaned"--they had issues getting the coupon to process in their system--I decided to just pay for the item to be able to leave. Don't attempt to use the coupon if it comes up!!! I'll definitely come back based on my experience and the customer service!

Prompt service. Friendly people. Good value for your money! Dropping off and picking up was easy…read more Like the text method.

Service was terrific- did exactly what I asked. Very polite and accommodating. Will definitely use…read morethem again.

This location has great review for dry cleaning and since it's locally owned I opted to come here…read moreeven if it's farther away from home/work. My precious scarves, well loved coat and four skirt suit sets with tops etc. The lady was so quick she knew what she was doing. While they don't have military discount, they have quarterly coupons which I used 20% for max 5 pieces. I had obviously more Pick up is this Friday so I'll update this review!

I have been going here for many many years but as of late, the price keeps going up and the quality…read moreis going down. The collars on my shirts have been very wrinkled and when I try to get help, they won't call me back. The lady that is always at the store is a really nice person but management/ownership is avoiding me and all I'm asking is to have my shirts redone at no charge.

Service is always great. Quick return of clothes and good quality…read more Cris is always helpful and polite

Zips is still efficient and does quality work. My items are ready when promised. They are in great…read morecondition. I'm treated respectfully at drop-off and pick-up. Due to these things, I continue to patronize this location.

I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

I do not like reporting this, but the new turnover of ownership is stealing. The service new…read moredigital card system used is charging 50 cents for 9 mins and the actual card reader says 25 cents for 10 mins. this has been going on for several weeks without correction. I have been going here for 3yrs sad to say with the change. I see it's only about money not about service & integrity. Thanks for the transparency. I will not be back.