Installed my water heater. The installer explained my new water heater. Very friendly and courteous. Cleaned up the area before he left. Side note: purchased water heater from HD and the installation. Not sure if they work outside of Home Depot but I'd hire them again if needed. read more

Will NEVER use again! Missed ALL of the scheduled service windows in 3 days. The only show-up had wrong service order. No call, no show. We lost 16+ hours total waiting, and waiting. Never did solve the issue. Scheduling is a complete joke. "Buyer Beware"! read more

Called The Rooter Works to provide and estimate to fix a running toilet. This is a very simple repair requiring either a new flapper, fill valve or tank seal. The technician quoted me $700 for a new tank kit, valve and supply line. All of these parts are typically less than $50 and likely were not necessary. I called another plumber and the estimate was $145 which is about what it should be. Buyer beware if you hire The Rooter Works, they are robbing people who don't know what a certain repair should cost. read more

there was perfect communication directly with me until they came to the house. Their mode of operation is to not provide a quote until they show up. I was not at the house due to a work obligation when they called and arrived 10 minutes later (so I had no time to react). Once they saw the easy job a simple snaking of a tub drain, they rushed a quote in from of the lady of the house, talked her into thinking it was competitive (over $400 for a simple snaking that was 10 minutes!!!) and left without any call to me. Prior to this exercise, they called constantly.... Beware that they are horribly overpriced and opportunistic! read more

I called around 11, my garbage disposal had a nasty leak because the seals had broken and it needed to be replaced. They had Jim to my house around 130 and my new disposal was installed by 3. I thought the quote initially sounded a little high but ran comps using a website. The Rooter Work's quote actually came in on the low end for the replacement at least in my area. Jim was efficient, pleasant and clearly knowledgeable. He took time to answer our questions about the best ways to clean disposals. Overall, this was the best plumber experience I've had in a very long time. Thanks Rooter Works!!! read more

Had the pleasure of having Brian Merrill out to give us a few estimates. He was super helpful and wasn't pushy at all definitely will be giving him a call once we decide on which project to knock out first read more

Rescue Rooter - Plumbing Near Me - Plain City, Ohio

After being completely impressed by the generosity of this company to families in the community, it was an easy decision to hire them for our drain clog. Timely and efficient are key words to describe this company! We are very pleased with their work and will use them again! Thank you!! read more

Both my toilets were backed up, water was also backing up into the shower and tub. Toilet was leaking from the base onto tile flooring. I needed immediate assistance. Daniel came to the rescue! He checked the bathrooms and realized it was the main drain pipe. He did a superb job and now both bathrooms are 100% functional. Even a bathroom sink that would back up every time I cleaned it, is now running perfectly. Thank you again, Dan, for your quick response and resolving my dilemma in a timely manner. Plus, Dan was so polite and understanding. if you want a job done right, ask for Dan. read more

i had a pipe fixed and at first they did not have proper pipe so they had to leave to get it. But when done the price was way to much for the little amount of work they did. So i called and filed a complaint and the manager Nathan Shoemaker, Shoe, called me back and actually lisened to my concerns and how i felt. He gave me a refund and continued to talk to me about the company. He was such a great and professional person to me. He actually cared and wanted to be sure i was happy. He is the only reason i gave 3 stars or it would be 1. He himself is 5 star. read more

Rescue Rooter - The repair of my line from hot water tank to house. Yes all adaptors are new and blue pipe. That was the repair. - Plumbing Near Me - Plain City, Ohio

Rooter Works overcharged about 400%, realizing I was having balance problems and am 92 years old. I had earlier been knocked unconscious and purse stolen. Rooter WorksLLC arrived instead of Roto Rooter,( which I thought I was calling, at $97.00 cost.) I got bill for $400 for ceiling pipe splice . Another $400 for clearing drain , which had been just cleaned by shower installer, but wasn't fully cleared. Rooter Works had that cleaned in less than a half hour with a hand held tool. I signed bill in confusion, but realized next morning what I had done and tried to correct it, but didn't reach them. read more

Rescue Rooter - Upper pipe. 5" splice done by rotating tool in hand at each end of tiny holes and inserting splice. Less than 10 minutes of work. - Plumbing Near Me - Plain City, Ohio

We had an appointment booked for two weeks. Called at 2pm on a Friday to cancel. Completely unreliable.

The delivery crew for our new dishwasher wouldn't do the installation because the old one was hooked up directly to copper piping. Rooter Works sent Cody out first thing next morning and we got the new one installed. Cody ran into a lot of problems because of the way the old one was installed, but worked through them consistently without complaint and even hauled away the old one for us. The job was tougher than expected but they stuck to the agreed upon price without issue. Thank you Cody! read more

Called in a panic the Friday before a holiday weekend, after calling a few other places who couldn't get me in until Tuesday. Rooter offered to place me on their list as they too, were busy. They were very transparent about their volume of calls today, but assured me they would try. They kept in contact with me all day, and had someone to my house by 3pm. The technician was an honest guy, who knew his stuff and wasn't trying to sell us crap. He was friendly and professional. I will definitely be using this company again for my plumbing needs. ** UPDATE ** Three trips to the hardware store and 4 hours later, I just paid $650 for a wax seal replacement. I also have a gaping hole in my ceiling. Technician was nice however, I just got screwed out of hundreds of dollars for a quick fix. Am yet to receive my electronic receipt. read more

1. Water leaking under our floor in utility room and thought it was hvac but was told by tech it was not. So we called this company to detect the leak and repair (we have a slab home no basement). When I called -the secretary answered and I said I needed leak detection and she said our company does not do leak detection I said well your website says that's what you guys do you detect leaks and repair. She said let me check with my supervisor she came back on the phone and said I'm sorry we do do leak detection and will send somebody out between the hours of 8 and 12 the next day. At 11 AM the next day no one had arrived and no one called so I called to see where the technician was and they said they are repairing a sewer line as soon as they are finished they will be on their way. By 2PM no one had called or shown up so I called again they said you're next in line and we will call you when he's on his way at 2:50 they called and said Sal is on his way and should be there soon. At 4:15 sal arrives. He was coming from a place 30 minutes away??? I proceeded to tell him the problem and show him where the water is leaking and the first thing he says to me is I am going to knock out the drywall behind your washer and dryer I said you're most certainly not going to do that I said I thought you guys had equipment to detect exactly where the leaking pipe is located he said "I am going to run some tests and tell you -I saw no equipment I saw him do nothing then he went out to his van he came back in and went into the closet behind the washer and dryer felt the carpet and said this is where your leak is coming from I'm going to jackhammer the concrete and will find the pipe that is broken. I'm thinking to myself I guess he knows what he's talking about he's a plumber and sees this all the time even though he didn't do any leak detection with any equipment. I called the insurance company and got the OK but they said do not start the repair until an actual insurance adjuster comes out and looks at the damage. This was a Thursday, the adjuster was not coming out until Friday so I told Sal we will start the repairs on Monday. I then was going to proceed to pay him for the diagnostic he couldn't get his iPad to work he couldn't take the payment so I ended up having to talk to somebody on the phone. Fast forward to Monday. The office called at 8:30 in the morning stating Sal will be out within the hour at 9:35 the office calls and says Sal has been in a fender bender as soon as we get another technician we'll send them to your house around 11 o'clock another technician finally shows up (dennis) I tell him what happened with Sal on Thursday and what he was going to do and Dennis said "did you actually have a leak detection company come out and pinpoint the leak" I said you have got to be kidding me I said I thought that's what your company did last week. Even tho Sal had no testing equipment which I thought was odd but I'm not a plumber. I told Dennis that when I originally called to set up the appointment the secretary told me that the company did not do leak detection but when she asked the supervisor he said yes they did. Dennis then said what they should've told you was our office in Columbus does leak detection but our office in Cleveland does not. Dennis went on to say that he is not going to jackhammer any of the concrete anywhere because he does not know where any of the pipes are located and then he went on to say that Sal was actually not in a fender bender rather he was fired and that is why he did not show up this morning. The amount of hassle headache and negligence (except for Dennis) this company had given us is beyond reproach. If I wasn't so exasperated I would sue for negligence. By the fate of the gods thank goodness this company didn't send Sal out to jackhammer our home and cause even worse damage. Thank goodness for honest people like Dennis who talked to me extensively to calm me down. I can't recommend them read more

These guys seemed pretty competent as far as the actual plumbing work went. However, after jack hammering up my basement floor, they left it in rough shape. I will post pix. Their quote promised they would repour my concrete to a "smoothed repair finish." It was anything but smooth. In a hurry to wrap up that last day they neglected to put a cover on my floor drain and didn't level and test my washer when they put it back - or they would have noticed the feet sank into the wet concrete and the hot and cold supplies were hooked up backwards. They did not respond to my emails - which all apparently go to a third party, not the actual business. Would not use them again. read more

Rescue Rooter - Unfilled divots. Washer sank into wet concrete. - Plumbing Near Me - Plain City, Ohio

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Can't rate their service or prices, they never showed. We chose them because they were local. Waited for 3-3.5 hrs. for service person on Friday afternoon. Called them back and they advised they'd called us twice to announce arrival, said we were re-booked for Monday. Verified phone number we'd given them. Phone rep was polite enough. Does everybody have call logging on their cell and/or VoIP phones at home? read more

warning this company price gouges you and then threaten you and put leans on property. We asked for a quote, they gave us a quote that they said would be about a day to day and a half to fi a main water leak. they quoted $5500.00 they show up, One guy with a small back hole. he started and dug down about 2 1/2 feet and found the leak. A second guy shows up then. and finishes removing to expose the leak and they put a splicer in it and covered it up. tota time about 2 1/2 hrs and they were done. The company Rooter works WILL NOT reduce the price !! so we had to put a $2500 deposit down before it was started, they was more that enough to pay for the work. we even offered another $200 . they said no and they tried to contact tenants in the park to pay the difference, They said no. the hole was 3 ft by 5 ft and about 2 1/2 ft deep for $5500. no way So be warned about this Company read more

Jason, our tech, was great! Friendly, fast and cleaned up! Investigated and gave us from advice on another issue we have. The advice will save us a lot of money! read more

I tried to post review it wouldn't let me.It makes you wonder who controls this site.

Needed a new hot water heater. It was a Saturday and I figured I couldn't get a tech out until during the week. I was so impressed that I was able to get a technician out within hours of calling and he could actually replace it the same day. Thank you BB. Great job and great price. read more

Complete waste of my time they rescheduled 3 times on me and when they finally came guy had a major attitude and gave me a estimate of $1700 to change a kitchen sink and faucet RIDICULOUS!! Horrible customer service called another company they did it less than 3 hours and only charged me 500 for that same job BEWARE they will rip you off!! read more

Tough to not give this one a great review... Needed a simple water heater fix. Carl (my technician) was on time... clean... professional... efficient and extremely personable. Walked me through my options... didn't pressure at all. Very satisfied... thx Carl... read more

Did their online service request Monday morning for a clogged kitchen drain, with in 30 minutes they called back and stated they could come out same day for a 1-5PM window, stated they would call 45 minutes prior to coming out. At 4:00 that day received a call from them stating other jobs went longer than usual and they could re-schedule for the next day. I told them I wanted a specific time and they said we can do the 1-5PM window again. They stated since todays appointment would be cancelled I would be a "priority" next day. Its 4:41 PM. I called them at 4:30 and they stated they had only one drain line tech and he was behind. I told them they are supposed to call 45 minutes prior to arrival and they hadn't provided any update, no answer. Just stated someone would be at the house. I asked them if by 5 and they paused and stated, maybe "just after 5". Waiting to see what happens. They would not give an an estimate or range for drain cleaning, stated tech needs to do this once on site. Stated they would provide a $35.00 discount. I'll wait to see what happens and update this. Update: at 5:30 they called and asked if I wanted the tech to still come over. I stated yes. Tech arrived around 6:10 PM. Ran the water in the kitchen sink to where it filled up, took pictures on tablet, looked under the cabinet and took pictures of the trap, asked to go to basement and said "there's the issue". We have PVC pipe from the bottom of the sink running to the original galvanized 6 foot drain stack. Stated this would most likely is the issue due to age and potentially the piping in the concrete. 2 years ago I called Roto-Rooter, they had a giant auger type snake. They ran that though the system and cleared it out. I mentioned this to the tech and he stated this only clears up for a couple of months. Roto-Rooter did this over 2 years ago and its just starting to get bad. I felt like the sell was on camera scoping and pipe replacement and not providing the clean out. The clean out system he used was a small hand crank device. He tried twice to clean it and did not make a dent in it. I mentioned the snake he was using wasn't the same as the other company. he gave me 3 estimates - $350 to clear drain, $575 to use camera to see issue and clear drain or $1100 to replace the 6 foot section of galvanized pipe. Tech stated he would have to come back tomorrow. I told him 3:00 would the best time. Day 2: tech showed up at 3:30PM with a second tech. The second tech actually has the larger commercial snake auger they should have used initially. They were going to try to open the rusted clean out on the galvanized pipe but were concerned about damage, damaging the pipe or cracking it off at the basement floor. The repeated the same conversation about pipe replacement and when I told them I just wanted the drain cleared using the auger, they seemed to give me a look like I was crazy. They ended up separating the pipe at the connection and cleared the drain to water was flowing again and draining the sink correctly after about hour. They took multiple pictures of everything they were doing while they were there on the tablet. When completed I mentioned I was to get a $35 discount, he was unsure if he could process it and said worst case scenario would be for me to call the office and have them refund it that way. He was able to finally process the discount and called it a day. I did find it odd on day one the one tech wore red cloth boot covers and on day two both techs did not wear boot covers in the house. Nice enough guys but won't use or recommend this company to anyone going forward. Doesn't seem like they office is organized with status of techs. read more

We've lived in Marysville for almost 28 years -- The Rooter Works and Drains clearly hearkens back to the days of , not "what can we sell you", but "what do you need, AND, how can we best assist?" Today I called and Danielle provided an expeditious response to a request, asked for a quote, and was able to resolve our issues AND, with a quick consult from the plumber (Brandon) I identified how I could resolve another issue on my own (and an offer from Brandon to come back if I needed a hand with it. Alex and his team are assuredly carrying on the fine tradition of Bunsold Heating. Highly recommend. read more

Really great service. They came very quickly to fix a stubborn showerhead. The tech came faster than expected and done in about 15 minutes. Really liked it and will use them again in the near future for any future needs we have! read more

Had our well pump go out just before going on vacation and were completely out of water. We really feared it was going to need redug. Their team figured out a work for a new pump around saving us thousands, and even did the work while we were gone. read more

Courteous staff. Technician knew exactly what the problem was and made the repair. They were late due to a more urgent repair but kept me informed read more

We are new homeowners who have had to make use of the Rooter Works services multiple times. The technicians here know what they are doing, they are friendly and polite, and amazingly helpful. I recently had Robert and his partner come by and resolve a plumbing issue for us after a new toilet install and he resolved the issue for us right away. With professionals like him on the staff, we will continue to use this service to suit our needs. Big thanks to you guys! read more

I had my shower drain break in my bathroom and called several companies and they by far had the best price and service. Angel was professional, courteous and got the job completed quickly. I had four quotes from Eco Plumbers at $1000, Rescue Rooter was was $1200, Mr. Rooter was $650 and they got it completed for $400. read more

The worst, most unprofessional group of plumbers! Was told all this stuff I would need to fix the problem and told 2 to 3 people would be here the next morning, when only 1 showed up and didn't want to do the job. After several calls to see where they where finally did something. They wanted to charge over $1,000 and try to sell more products. Thankfully the problem has been resolved without their lack of help. read more

I needed to install a new dishwasher in place of old uninstalled. Called Rooter Works to get an estimate, was told that estimates not given over phone, scheduled an appointment, tech came to our house and estimated the dishwasher installation at $450.00(??), all parts I have provided, this price for connecting two hoses, drain. and water. Unbelievable!! read more

Twenty four hours ago we put in a call. Rooter works said they would be there this morning. We followed up mid-day and they said they would be on site soon. It is 6:00 pm and they just called to say they wouldn't make it until Tuesday (today is Friday), which means I get to pay someone else for an overtime call. Terrible service. read more

Ill make it simple I had a leak that was caused from them and they told me they would have to cut the ceiling out to fix the leak but because it was there fault that there insurance would cover the repairs by the way I was talking to one of there managers the whole time that's who told me this stuff. Long story short because I was a fool to trust them and not record everything they now claim they made no such statements and don't have documents of it and now I have to pay for all the repairs that they caused to my ceiling and wall. Don't waste your time from theses people. Also I have gave this company over 10k in plumbing repairs and they still did this to me. Satisfaction Guaranteed,Customer Focused direct from site what a joke. read more

I appreciate Chad's integrity after recognizing he missed something about the thermocouple on my water heater, and was honest about telling me about it. I think some customers are concern about getting taken advantage of and I am no different. Chad did great job Thank you for serving the community. read more

Brian came to my house the morning after I called in with a busted hot water heater. I was worried about the quote from some reviews but I was pleasantly surprised. Also Brian was very nice, professional and obviously cares about what he's doing. Will definitely be using them next time I have the need. Thanks Brian! read more

Very overpriced. I was charge $400 for them just checking the drain. Not fixing them but just checking. I am very dissatisfied.

Great service from this company! Our sump pump (along with everyone else's! LOL!) died from our recent rains and our basement was damp with a little bit of standing water here and there from where our sump pump well overflowed. My husband called them and they came out the same day to replace our sump pump. The tech that came out, Derek (forgive me if I spelled his name wrong!), was extremely nice and polite and replaced it very quickly. He was in & out in maybe an hour? It was quick. Plus, their prices seemed to be reasonable. All of the other places that my husband called couldn't get here for 2 or 3 days to replace it. So, I would highly recommend them. read more

We had a clogged bathtub drain and had 2 plumbers come out and try to open it. Both told us that it was impossible to unclog and that we would need major construction (and major money) spent to fix our problem. We called The Rooter Works Plumbing, and they quickly sent out Jerrod and Jeb. They immediately got to work and were able to have it fixed in about 10 minutes. They truly saved us! I can't say enough about their professionalism, knowledge, and customer service. They will be the first and only plumbers we call in the future! Save yourself a lot of time and headaches and call this company first. read more

Yes, they are a little pricier than some other places, but always check their website for a coupon (I found one for $100 while he was doing the work), and they came out within three hours of me calling. I'm old, and when the person setting up the appointment asked if I wanted the worker to wear a mask, I said yes, and James (Blankenship) absolutely did, as well as cleaned the sink after he unclogged it and was a pleasure to deal with. I would definitely call them again. read more

Fritz Baumann & Sons fixed my water heater. The technician at The Rooter works didn't even try to fix the water heater. He tried to upsell me on a new one. read more