Flush drains was very responsive and kept me updated throughout the process. I had a leak in my…read moretoilet tank which was a reoccurring issue and Kevin gave me various options to address it. He let me know his thoughts on what could be happening and the difficulties associated with having an exact answer without taking the toilet apart and checking for a crack (which could have led to further issues due to the model of my toilet). Ultimately, I decided to just replace the toilet all together and Kevin and his team helped me sort it all out. The price for everything seemed reasonable and they were able to get everything done pretty quickly.

The Roman empire knew that those who can build and maintain drains and aquifers will rule the…read moreworld. We were reminded of that when we lost use of our drainage for a few days. But these guys came to the rescue. We had a main sewage line problem in extreme cold weather. Could not use any water (including toilets) in our home, as it would create back-ups into the basement. Kevin and Justin went above and beyond to fix it properly. They treated our issue as seriously as we did, and they were careful as they were fixing our problem. Clean and conscientious. We plan on making this our go-to plumbing company for any jobs we have in the future. They made sure they tried methods of repair that saved us money, too. Far less expensive than other quotes we had received. Far less invasive, too. When the drain you've taken for granted breaks, call this company first. You won't be disappointed.

The team that came was friendly, courteous and worked very hard to solve my unique issue. They…read moreimproved my situation dramatically but could not fully recover the item that was blocking. They were very reasonable with the invoice. I will call them again in a heartbeat!

The sewer line at my home in Columbus was clogged and caused backfill into my basement. I needed a…read morehydro-jet service right away and hopped on Yelp to receive quotes. Plumbing One got back to me immediately and I was soon in touch with one of the owners -- Jess. Jess was able to schedule an appointment the next day. She cleared out the line quickly in less than an hour with no issues. Fast forward a month later and my line got clogged AGAIN! Stressed and confused -- I immediately contacted Jess and she said she could check out the issue the next day. She discovered some clothes got clogged in the line since the hydro-jet appointment and was able to dig it out. Goodness! Horrible luck on my end but grateful Jess saved the day twice! She is incredibly punctual, kind, and overall just great customer service. Fair prices too. Will use Plumbing One again in a heartbeat if I ever need additional needs (crossing my fingers it won't happen again!).

Quick response, available next day, diagnosed problem while explaining in terms id understand, and…read morereplaced on the spot for a fair price.

I just got an estimate. They tried to upsell me to get a jet cleaning service. Their quoted price…read morerange was $400 more than another estimate.

Unsafe. You simply cannot trust this company…read more Their driver just turned around in a driveway and backed out into traffic... while looking at traffic, because he figured "they'd stop". Useless. Absolutely useless.

We have our septic tank pumped every 3 years or so and have used this company since we bought our…read morehouse almost 10 years ago. The employees have always been courteous and friendly while quickly completing the job. Today was no exception. Donnie Johnston did a great job and left our yard and driveway the same as when he got here. 5 stars for sure!

Grant & his team are truly great! They arrived on time (a big issue w/me), showed us photos of…read moreprevious work they had done & offered us different costs based on the kind of work done. They installed a new shower faucet in our stand-up shower. From a 2) handle to a single handle. Work was DONE THE SAME DAY, & was in line with their estimate pricing. They were VERY friendly & professional. Seriously! I know that we're definitely going to have them work on a bathtub project next. I urge you to call G-Tech for an estimate on your plumbing project. I think they could absolutely save you some money & headaches!

From the owner: - We'll be on time. We know your time is valuable and there's no reason you should waste it waiting…read morefor us to arrive. - We'll let you know when we're on our way. It's just good manners. - We'll never set foot in your home without shoe guards or a floor covering. Protecting your home is part of our job. - You'll be given up-front pricing. No guesswork -- always know what you're paying before the work begins. - If we were called out for a custom estimate, we'll deliver it to your email inbox within two hours of leaving your home. No waiting around!

Platinum plumbers are very good at their job. I asked for an estimate Dan asked for pictures. He…read moresaw what I needed gave me a estimate. They came out on the day/ time that was good for me finished up in about an hour. And everything was done. If you have a plumbing problem or you need a serious plumber call these guys, they won't let you down. They replaced the main shutoff valve from the street to the house

Courteous workers, arrive as scheduled, fair prices. I've used this company a few times and have…read morealways been treated fairly. Workers are patient in answering any questions. Highly recommend!

I was referred to Zoom Drain by Transit and Flow for jetting and a camera inspection after a…read morebasement backup issue. The technician told me he could not get past 45 feet of line and suggested there was a collapsed pipe in my yard. I was verbally quoted a repair in the $6,000-$18,000 range. Before committing to a repair of that size, I obtained a second opinion. The second plumbing company cleared a blockage and provided video confirmation that there was no collapse or structural damage. Based on the major misdiagnosis, I requested a refund under their advertised 100% satisfaction guarantee. Communication was slow, and I was made to feel like the video proof I provided from the second company was insufficient (even though it was time stamped, dated, and I shared the invoice summary). I initially received only a partial refund. After multiple follow-ups and escalation to ownership, I was ultimately refunded in full. I'm sharing this so others (especially first time homeowners) understand the importance of getting a second opinion before approving major excavation or high-cost repairs. While the final outcome was a full refund, it required time and persistence to resolve.

Plumbing Service on 8/2/2025…read more I am writing to formally express my dissatisfaction with the plumbing service I received from Zoom Drain on August 2, 2025. I contacted your company for three issues: 1. A clogged drain in my walk-in tub 2. A replacement for the tub's drain stopper 3. A small leak under the kitchen sink I was told there would be a $200+ service charge--regardless of whether any work was completed. That should have been my first red flag. When the technician, Eric, arrived, it quickly became clear that he did not know what he was doing. Not only did he fail to resolve any of the issues, but he also managed to make the situation worse. As for the simple task of replacing a drain stopper, I was told it would require an entirely separate visit. Seriously? This is unacceptable. I paid for a service and received nothing of value in return. There was no resolution, no professionalism, and certainly no reason to justify the cost. I trusted your company to provide reliable service, but this experience has felt like nothing short of a scam. I will be sharing my experience publicly so others can avoid the same mistake. Use this company at your own risk.

Isaiah & crew are incredible. Replaced my MAIN waterline for the entire house (which is a large…read more1910 challenge) without a hitch! Friendly service, no pressure sale, and lots of explanation and follow up for the customer. A++++

Thank you Mr Rooter excavation team! They came to our home…read moreand did an excellent job on replacing our water line, yesterday. The city of Columbus came and inspected when then were finished. Today, Antonio came to replace a pipe and added a water shut off lever. His manager came to inspect his work which was comforting. Overall, I'm so grateful for Mr Rooter. Job well done, quick and efficient Very professional with fair pricing You are our plumbing company! Thank you

Buyer BEWARE. These guys are bad news. Got their jetter stuck in the sewer main out on city of…read moreColumbus property. It happens I get it and I offered to pay to have it dug up. The owner continued to delay delay delay. Had to hire another company come dig up the majority of it while the owner of a sterling comitted to removing the rest of it. Over a year later now, part of its still in the city main ready to disrupt plumbing flow for an entire cit block. Unprofessional....recommend extreme caution with these guys!

They didn't speak to us or answer any of our questions. They replaced our sewer line and left. The…read moremess they left cost us thousands to repair and replace. They refused to return to finish the job. They bald face lied to us, saying they finished. They are not plumbers. They are thugs.

Honest, knowledgeable and intelligent. Great organization they gave me wise advice and made the…read morerepair work easy. Will use them again!

I was in contact with Travis 12 days ago and provided him with details, photos, etc. for water…read moreheater replacement. I am still awaiting estimate(s) I have decided to go with another plumber.