I used Crawford Mechanical Services for a water back problem. Technician came as scheduled, used a short drain snake to unclug drain, at a cost of $ 354.00, but had water back up problem again the next Friday. Called the office early on Friday to report the problem. This company was charging for full service again and would not warrant their job. However, they sent a technician, late on Friday, "just to look". The man didn't attempt to unclug the drain and only suggested digging for new exterior pipes at a cost of $ 2,000. The man was rude, unpleasant, disrespectful and clearly didn't want to be there. Called Nate, Supervisor, to report but didn't respond to my call. This company delivers very poor costumer service, will give you all kind of run around and will take advantage of costumers with plumbing problems. They do not have your best interest in mind. Be cautious and careful if you invite them into your home. read more