They came in a reasonable amount of time and did the service that was requested. Also, they did…read morerespect current finances at this time and give some suggestions to keep up on maintenance. The reason for a 3 stars is not the technicians that need 5 stars. It is the warranty is awful. Most places give a 6 month warranty not just a month on their service even with coupon. Thus, it would be nice to have 6 months.

Mr Rooter was supposed to replace all my metal pipes in the crawl space and front yard. They only…read morereplaced the pipes in my crawl space. They did not replace the pipes in the front yard . Mr Rooter charged me a total of $10,113.56 and didn't finish the job. This was June 2025. This plumbing company knew there were more pipes in the front yard. I made the mistake of paying them the whole amount. Mr Rooter took my money and never returned. This isn't a plumbing company it's a crime syndicate. How do they keep their plumbing license with the state of Ohio? I had to hire another plumbing company to finish the job in the front yard. Cost $8500.00 . TOTAL $18,613.56 12/28/2025

My mom had them install a water softener, that they provided in May of 25. Since then, it has…read moreworked for less than 30 days (as of today 10/17/25 it is still not working). When we call to get status or find out what is going on 1 of three things happen 1) We get hung up on and told we are being disrespectful/rude for questioning what is going on 2) we are told they will call us back and never do (we always have to call back days/weeks later) 3) They do not answer and do not respond to the messages. We have asked for them to just replace the unit, they won't. Now there are parts ordered, 1 part arrived to my mom's house. When I called to tell them, I was hung up on and told I was disrespectful for telling him I was baffled they did not have my mom's info. Allegedly, someone is coming out today to install the 1 part that has shown up, but no word on the 2nd part and when it will arrive so it still will not work. So here we are, 5 months and $1200 later, still no working water softener. Save your time, money and energy and go to a company who values your time, provides quality service and treats their customers better.

Never finished the job and left and never came back. I called him a few times and he said he would…read morebe back in a few weeks it's going on 9 months

Craig was super friendly, affordable and knowledgeable. He fixed my aunts broken pipes and replaced…read morethe toilet in very timely manner. thank you!!

I got a quote and though I didn't accept the bid we got talking about the project and I later let…read morethem know of needing to have the bathroom floor done. They gave me a positive response on what it would cost and I gladly accepted. Very punctual and professional and completed the job in less than 3 hrs. Perfect in every way. Highly recommend

They were hired through Home Depot to install a new water heater for me. My service window was…read more10am-12pm. No answer from them at 12:12pm. Had to reach out. Then decided to tell me that they are running behind. Could not give me an update to when. 1:54pm still nothing. Had to call Home Depot and ask what is going on. 2:59pm at my house with no heads up. Upset that no one is home now. Finally called me and I told them I will be back in 30 mins. They came inside and tried to tell me I needed all of these things. Told them I didn't need them and they said then we can't do the install. Ask the guy to leave and he did. The best part was he said it would take 6 hours to do the job and drain the old tank. Now I know why they are behind.

Jeremy is an amazing and knowledgeable technician. Extremely impressed with his work ethic and…read moreknowledge.

Took 5 days and multiple broken promises of "I'll have it to you by today" just to get a quote that…read morecompletely ignored everything I was asking for. They were on site on Friday morning, I asked them specifically if they could install a specific Trane system that I wanted to purchase or if they could get me a better price on their system. I had the exact make/model/price of a unit that they could compare with. They promised me they would write it up both ways and have it to me by the end of the day. I give them all of Friday and Saturday with no response and message them Sunday and Monday to see what's going on and get promised by the end of today again. I was lied to again and had to message them again before they finally sent me a quote on Tuesday. It was only at this time that I was told that they couldn't install the unit I wanted and that their "competitively" priced equivalent unit was over 200% the cost of what I told them I was initially looking at. Their eventual quote for their Goodman system was also 20% more expensive than the carrier system that one of the most reviewed and reputable companies in Dayton/Springfield quoted me. I understand that installing third party systems is not common in the industry which is why it was the first thing I asked. It should not take 5 days of leading me on to tell me they can't do it.

Our main drain was clogged and Mr. Minard very promptly answered our call for service and arrived…read moreto fix our drain the same day we called and at the agreed upon time. He was very nice and quite efficient. Unclogged our drain for a very good price and the whole service call lasted maybe 30 minutes and gave us a 6 month guarantee!! Great service!

We had a sewer backup on a Saturday and Matt from M and C Sewer and Drain 937-926-3922, just north…read moreof town checked the line with a camera and cleared it. Fortunately the line was intact but rough areas of the cast iron pipe are prone to cause buildup. We will have him back yearly as prevention. Friendly, reasonable and prompt service for our emergency. What a relief.

I would just like to say Thank you to Randy for explaining everything to me while he was replacing…read moreour electrical box in our apartment. This was a on going problem since January of this year 2023. It was really nice to have someone who knew what he was doing and was polite, and answered all questions that was asked of him. Randy gave my family and I the piece that we needed to know that we were safe in our apartment now. I want to thank Randy for being polite and courteous to us while he was in our home. and thank you Randy, for giving us our peace of mind back that our electric box was not gonna catch on fire anymore thank you from the bottom of our hearts. Kathy

Make sure to get a second estimate before using this company. $69 service charge and $350 per…read morefixture rate that did not require any additional wiring. Does not charge per hour. $1059 for 1.5 hours. They will give you a canned response when politely discussing their price. Dont waste your time with this overpriced contractor.

Excellent Company, Excellent Worker, Bryan! Bryan was very…read morekind and very professional and very knowledgeable! Bryan did an iron filter check on our rental home! Excellent job by Bryan!! Highly recommend Bryan and Massive Creek Plumbing!! We are renters now, but we will be purchasing our home soon! We will be happy to call Massie Creek Plumbing for our new home! Thank you so much, Thursday May 2, 2024 Eileen and Bill Sunny Drive Beavercreek, Ohio

Did a good job . Service fee was $89 , labor fee was $199 per hour, part fee was ok but when I…read moretried to pay with my credit card was informed that I would be charged 3 % extra . I felt that this was overkill since the total bill came to $370 for an outdoor faucet replacement ! Not a deal killer but just a poke in the eye .