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    Services - Segrest HVAC

    Air duct cleaning

    HVAC installation or replacement

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    Recommended Reviews - Segrest HVAC

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    7 months ago

    Jeremy is an amazing and knowledgeable technician. Extremely impressed with his work ethic and knowledge.

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    1 year ago

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    Review Highlights - Segrest HVAC

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    Delong Air

    Delong Air

    1.0
    (2 reviews)

    I feel I need to update my review for Delong Air. I was really happy with them until I discovered…read morethat once you sign up for the annual maintenance program you are no longer allowed to do any DIY repairs or maintenance on your system. I had a vibration in my furnace draft inducer. I called them to check it out and they sent a tech to diagnose the problem. After I described the sound it was making he looked at the serial number tag and told me the inducer wheel was cracked and I needed a new inducer unit. I asked how much it would cost and he said it could be up to $1700! He also said that the office folks would have to order it and they would let me know how much it cost. I asked him to have them call me with an estimate before they ordered the part. Two weeks passed and I didn't hear a word from anyone. In the mean time the problem was getting worse. So I decided to order the part from Amazon and replace it myself. Two days after I finished the repair I got a call from Delong to schedule the install of the new inducer. I told them that I had already fixed the problem and to cancel the work order. They seemed to get upset but did not say anything at that time. A week later I got a bill for the service call that was supposed to be covered by my service contract. Longer story short I canceled the service contract and they closed the account. The moral of this story is if you want to be able to approve any repair to your system PRIOR to being obligated to pay for it you might want to look for a different vendor. This is really too bad I liked their techs and the work they did but the folks in the office need to do their job as well as the techs are doing theirs. This INCLUDES keeping the customer informed on status and cost of projected repairs. Seriously two weeks and not a word on the status even after I requested one from the technician. To me that is unacceptable.

    STAY CLEAR OF THIS COMPANY! Charged almost $300 to change a part costing less than $15. The work…read moreconsisted of...unplug the old and plug-in the new. I am willing to pay a fair price for a service call but not $300 for the service call and $15 part change. The technician suggested that the unit be serviced yearly. For the almost $300, why didn't he "service" it?

    Segrest HVAC - hvac - Updated June 2026

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