Jeremy is an amazing and knowledgeable technician. Extremely impressed with his work ethic and…read moreknowledge.

Took 5 days and multiple broken promises of "I'll have it to you by today" just to get a quote that…read morecompletely ignored everything I was asking for. They were on site on Friday morning, I asked them specifically if they could install a specific Trane system that I wanted to purchase or if they could get me a better price on their system. I had the exact make/model/price of a unit that they could compare with. They promised me they would write it up both ways and have it to me by the end of the day. I give them all of Friday and Saturday with no response and message them Sunday and Monday to see what's going on and get promised by the end of today again. I was lied to again and had to message them again before they finally sent me a quote on Tuesday. It was only at this time that I was told that they couldn't install the unit I wanted and that their "competitively" priced equivalent unit was over 200% the cost of what I told them I was initially looking at. Their eventual quote for their Goodman system was also 20% more expensive than the carrier system that one of the most reviewed and reputable companies in Dayton/Springfield quoted me. I understand that installing third party systems is not common in the industry which is why it was the first thing I asked. It should not take 5 days of leading me on to tell me they can't do it.

Best heating and cooling company in the area. Had a problem with my furnace one night and he came…read moreright out and got us up and running in no time. Definitely would recommend to anyone. Nice, polite, and knows what he (Kevin) is doing. Used years ago and haven't needed since. Did a great job at a great price. Billy

From the owner: We are family owned and operated since 1988. We have over 40 years of experience and we are…read morelicensed, bonded, and insured. We service most makes and models. Financing available.

They are very professional. I have used them for the last couple years. I had my furnace go out and…read morethey were here with in an hour if the phone call.

Has to be the worst heat and Hvac I've ever dealt with. I live in Urbana which is only 15 minutes…read morefrom their office and they slip by a $50 travel charge in their bill which was never mentioned when I made the appointment. When I disputed the invoice, they would not return messages and sent it right to collections. Shady family business! Two weeks after they services the furnace, it stored working because of a dirty flame sensor. Isn't that suppose to be part if the maintenance that was performed? Save yourself headaches and don't use them!!!

I had good communications with them but I had already hired someone else. They were quick to…read morerespond.

This Co is now owned by A1 Mechanical. The tech arrived as scheduled and was knowledgeable. He…read morediagnosed the issue and determined that the outside AC unit needed replacement due to age and R22. He said that sales would contact me and provide a quote. It is now 1 week later and I not heard from anyone at A1. I have already had another HVAC company install a new system. A1s business must be so good that they can afford to ignore new system sales.

Detmer & Sons installed a new furnace at my house and did a fantastic job except for the gas leak…read morethat almost killed me. I was very sick every single year when the furnace was on but didn't think it was that being that they are professionals and a brand new furnace. Finally, I called them about it and they stated that it would cost money. The furnace was only 3 or 4 years old. So, I let it go not realizing it was leaking gas and that was what was making me so ill. Three guys had come to my house stating there was no gas leak and I sniffed it out when the last guy came and he tested it and yes there was a gas leak. It almost took my life. In a way it did. I was sick for 3 winters. I was buying two filters per month thinking the furnace was just dirty. I thought I should give a review in case someone else goes through this.

Never had a problem in over 10 years until bought by Ace. Then I got cancelations and no shows…read more Will look for another company

I got a quote and though I didn't accept the bid we got talking about the project and I later let…read morethem know of needing to have the bathroom floor done. They gave me a positive response on what it would cost and I gladly accepted. Very punctual and professional and completed the job in less than 3 hrs. Perfect in every way. Highly recommend

They were hired through Home Depot to install a new water heater for me. My service window was…read more10am-12pm. No answer from them at 12:12pm. Had to reach out. Then decided to tell me that they are running behind. Could not give me an update to when. 1:54pm still nothing. Had to call Home Depot and ask what is going on. 2:59pm at my house with no heads up. Upset that no one is home now. Finally called me and I told them I will be back in 30 mins. They came inside and tried to tell me I needed all of these things. Told them I didn't need them and they said then we can't do the install. Ask the guy to leave and he did. The best part was he said it would take 6 hours to do the job and drain the old tank. Now I know why they are behind.

I feel I need to update my review for Delong Air. I was really happy with them until I discovered…read morethat once you sign up for the annual maintenance program you are no longer allowed to do any DIY repairs or maintenance on your system. I had a vibration in my furnace draft inducer. I called them to check it out and they sent a tech to diagnose the problem. After I described the sound it was making he looked at the serial number tag and told me the inducer wheel was cracked and I needed a new inducer unit. I asked how much it would cost and he said it could be up to $1700! He also said that the office folks would have to order it and they would let me know how much it cost. I asked him to have them call me with an estimate before they ordered the part. Two weeks passed and I didn't hear a word from anyone. In the mean time the problem was getting worse. So I decided to order the part from Amazon and replace it myself. Two days after I finished the repair I got a call from Delong to schedule the install of the new inducer. I told them that I had already fixed the problem and to cancel the work order. They seemed to get upset but did not say anything at that time. A week later I got a bill for the service call that was supposed to be covered by my service contract. Longer story short I canceled the service contract and they closed the account. The moral of this story is if you want to be able to approve any repair to your system PRIOR to being obligated to pay for it you might want to look for a different vendor. This is really too bad I liked their techs and the work they did but the folks in the office need to do their job as well as the techs are doing theirs. This INCLUDES keeping the customer informed on status and cost of projected repairs. Seriously two weeks and not a word on the status even after I requested one from the technician. To me that is unacceptable.

STAY CLEAR OF THIS COMPANY! Charged almost $300 to change a part costing less than $15. The work…read moreconsisted of...unplug the old and plug-in the new. I am willing to pay a fair price for a service call but not $300 for the service call and $15 part change. The technician suggested that the unit be serviced yearly. For the almost $300, why didn't he "service" it?

Now this is a solid company. They are social and friendly…read more We get the chick and I hate to call her that I just forgot her first name. Anyways she's wonderful can even idiot proof conversation about machinery Solid company trust worthy and feels good to know you can call them up and actually get things accomplished Thank you haick bros

Pro: good response time to come and do a furnace diagnosis…read more Cons: -Overcharged for diagnosis, -Correctly diagnosed, but failed to mention it was recalled item (heat exchanger), -Never followed up as promised. This was really the epitome of poor service. They came in and diagnosed the problem and suggested we get a new furnace because replacing the part would cost nearly as much. I mentioned that the part should have a lifetime warranty on it, and the response was "we'll check into that". They then charged almost twice the original diagnosis quote because they "verified" their diagnosis. I have never heard back. I called another company and paid another diagnosis fee (which they credited after the work was complete). They immediately knew that the part was a recall item and included partial labor. I only had to pay for some of the labor. I DO NOT recommend using this company.

Jake & Cheyenne know their stuff and may have prevented a carbon monoxide tragedy! They know what…read moreto do and the right way to do it. Prompt, professional, and priced right. We will call again when it's time for a tune up!

From the owner: We are a family owned company . We are here to serve the people, small enough to care . Call today…read morefor free estimates.9376886884