The toilet started leaking at the base and needed to be reset. Called JWP early morning and they were booking out 3 days from now. But, they put us on a cancellation list. They called half an hour later with a cancellation and our toilet was reset before noon the same day. Technician was very experienced and explained how he fixed the problem, and took the time to do it correctly. We are confident it is set better than it was originally. Reasonable charge for time & materials as well. HIGHLY RECOMMEND. They are busy for a reason! read more

Fast friendly service. this is the third time that I've used them and every time it has been a great experience

Jack L Woods did a fantastic and beyond fair job of fixing our tankless water heater. After a few other companies tried to charge crazy diagnostic fees , Jack l Woods came out, was able to quickly diagnose and get us hot water. They ordered a part and came back for a permanent fix within days. 2 visits , parts and the labor all more cost effective then the prior companies quote just for diagnostics. The technician was friendly , knowledgeable and helpful. We will always use Jack L Woods. read more

We needed a gas line capped, a new machine water exhaust/downspout, and our new utility sink installed. JLWP did a great job of making the copper pipe placement very tidy and efficient. They took away all the old piping and cleaned up after themselves. Overall, we are very pleased with the end result. And for a very reasonable cost. Will definitely call again if we need them. read more

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They used to be very good, ten years ago. Now, they caused damage to another room when installing a $4,000 water heater. No apology, and sarcastically offered to send the plumber back out to fix the drywall damage he caused. Also they failed to answer our emergency burst pipe call or to come out the following morning to replace the line to the toilet tank...four days before they would come out so we called Waterworks who came the same morning. read more

Be very careful when considering this plumbing company. If you are getting quotes, Larry will misquote over the phone and you will get charged more after completion of the job. He was not a man to stand behind his word (Twice)and actually could use some customer service training. I took his quote and it cost me in the end that the 2 other companies quoted less for this basic job. The worst part of this experience is that he got defensive and unprofessional. This company used to have personable employees, not my experience this encounter and definitely my last time. read more

Worst company of liars I've ever dealt with, they came to my house for a Tankless water heater they installed 5 years prior, the service guy from jack woods, had to call someone from the manufacture. I heard the manufacture say " that product is worthless" a new valve ( $5.00 ) should make it work. The service guy came up stairs and said : "all you need is a new Valve, which cost $95.00." He was at my house 15 minutes, they charged me $228.00, for the service call. If this review offered negative stars I would mark that read more

A shout out to Jake who quickly returned my call after hours on a Saturday when I had issues with our reverse osmosis faucet leaking. He was extremely honest, helpful and courteous. Since he was at a far site, which would have cost a lot to travel from, he took the time and care to hear my problem over the phone, and tried to help remotely even reviewing photos I sent of the system. He went above and beyond and should be commended for his professional yet kind response. I'm sure many would not have done that much to help. I will request him next time we need help and highly recommend. read more

Great service, quick response time. Prices in line with other plumbing services. ****

After discovering water leaking onto our living room floor, I emailed ten friends asking for a plumber recommendation. The three friends that replied, independently, recommended Jack L. Woods Plumbing, and so I called them. I now heartily recommend Jack L. Woods Plumbing to anyone needing a plumbing repair. Jack L. Woods Plumbing first sent out Barry (who arrived a day early) to look over the situation. He quickly diagnosed the problem; an old cast-iron waste pipe running from the second floor through a plumbing chase in our living room was leaking. He then looked beyond the obvious leak and found another section about to fail as well. I'm glad he was this thorough, as I wanted the problem fixed completely the first time. How many times do you want to open up a wall and then patch it? Once! When Dave and Drew arrived, already having all of the parts they needed, they walked into a situation that was far from ideal. The tight quarters they needed to work within was, to say the least, severely limiting. They quickly devised a plan and set to work on the old house (built in the late eighteen hundreds). Dave and Drew did an incredible job of replacing the cast-iron pipes. They also took great care not to damage the ceiling, leaving only the wall to be patched. They worked efficiently and completed the onerous task in short order. Plus, they were very pleasant and cleaned up quickly. There is absolutely nothing they could have done better. During my thirty-five years of owning houses and calling on the various trades to make repairs, Jack L. Woods Plumbing is by far the best I've hired! read more

I've used Jack L Woods Plumbing for a number of service calls over the past 10-15 years and was most always pleased with their plumbing services - their plumbing service and expertise was good. However, the last few times we used them we found the plumber to be very gruff and not very personable. Working in the construction/renovation field, I'm used to dealing with a variety of "trades" and the lack of personality is generally not an issue for me. However, my wife was usually the one at home dealing with the plumber and she found the gruffness and lack of personality to be a detriment. SO - if you just need a good plumber and don't care about their "sink-side manner" Jack Woods would be fine. If you want someone who can explain what's wrong and how best to fix it - you might want to try someone else. read more

I contacted Jack Woods plumbing to put a toilet and sink in my basement. The stared the job fine, I paid them to do everything and obtain a permit. They said they said there was a problem With the permit and never came back. I called them 3x and and was told the office manager would get back with me they never did. They took the entire amount upfront instead of half. It has been over 3 weeks and no answer my basement is a mess. The work started out fine and now I have half finished bath. What a mess. Thanks Brian Gerson read more

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I used them for the past 25 plus years and found their service to be good with reasonable prices. The last few times, they were terrible. * They schedule 5 plus days out and were late. * The service people are rude and not personable. *They do not give estimates and are very expensive. * They are under new management and the old gold standard of plumbing is gone. I would not use them at all. read more

We received an estimate to replace three toilets; the old ones would run water unexpectedly. Ave was our plumber... he installed three toilets, fixed a shower diverter, open three slow drains. On the same-day, our garbage disposal stopped working. He gave me a fair estimate and then replaced my garbage disposal on the spot. He cleaned up after himself, kept me updated on his progress, showed me a few kept tips about my faucet in the powder room. I am over-the-moon with his service. And I'm happy with everything! Thanks Ave! read more

Called Jack Woods because I was referred to him. He referred me to someone else because he was scheduling a week out and due to the issue we are having he would've referred us on anyway. I value honesty and this man was honest. Thank you Jack Woods. read more

I had a simple project. Replacing a water jet sump pump backup. Plumber arrived at time scheduled. Provided service above. Hourly rate was $94 per hour. I ordered the pump so no supply cost. They were here about 80 minutes as first pump had wouldnt turn off and used second pump I ordered just in case this could happen. (NOTE: ALWAYS order 2 items in case 1 does not function as it should as long as you can return it; nothing like paying a service fee and item doesnt work!!). They were tidy (no mess when they left). They were pleasant. And they charged $94 total when honestly could have charged the extra 20 minutes. I will use again. read more

Received service from Jack Woods Plumbing to get both outdoor spouts fixed for our hoses. The service agent arrived 30 mins late because he said his knee was acting up so he came into work late, which I understand since she was an older gentleman but it was still bothersome. When he got to the house he stated that he did not feel comfortable working on one of the spouts because he did not think he could complete the job because there was a small area to work with and it would be hard. I accepted this because it is in a cramped spot, but it still took him 20 mins or so taking a look at it to see of he could make it work, all.of this time I was paying him for "labor"z The other spout he fixed in about 5 mins as and we came to find yesterday that his "fix" now leaks behind the drywall in my basement when the spout it turned on. I spoke to a manager about my transgressions about the service and they said they would as refund part of the labor due to the service agent arriving late and not being able to complete the full job requested. This work was done months ago and I have not seen a check or credit from the company. So this was a complete bust on their side. Tl;dr? You should go elsewhere for your service unless you want service that won't last more than a few months. read more

Quick, accurate, and affordable service. Called and got a plumber out the same day to fix a leaky faucet. The plumber did good work at a price less than expected. read more

I have used a Jack Woods Plumbing for over 15 years at 2 addresses. Recently I called them to fix an outdoor faucet leak. They sent out a man who announced he had bad knees and could not do the work. "Someone will call you to reschedule". They called to reschedule and mentioned a Friday when I would not be home. We settled on the following Tuesday. They called Friday and said "we have a plumber headed your way". I explained that the appointment was for the following a Tuesday, and they argued with me and said they couldn't find the appointment. They did arrive on a Tuesday, 2 plumbers for a simple job, fixed the issue in 15 minutes. 2 plumbers were not needed for this job said the plumber when they arrived. They billed me for the minimum visit PLUS 1 plumber PLUSan assistant. This is not the Jack L Woods Plumbing Company I have used and recommended for 15 years. I will be using another company in the future. read more

PROS: * They've done a couple difficult jobs for me that turned out "OK". * Price was reasonable. CONS: * They don't have designated estimators assigned to come and review a job and present a proposal. They just use their in-field plumbers, which means you get a 5 hour window as to when they will show up- whenever they have time between jobs- and maybe not the cleanest looking. Plus, who wants to wait around for half the day? * Work can be somewhat sloppy at times, depending on the plumber, meaning it may not the prettiest looking plumbing when done. read more

A pipe on my water heater had a slow leak, the tech was able to fix it quickly and walked me through every step of his repair. He also gave me a brief overview of the various parts and pieces of my water heater which I really appreciated. I've used Jack Woods in the past and the techs are always on time, reliable, knowledgeable, and friendly. read more

Our hot water heater quit working the day our sister came home from the hospital after major heart surgery. We called Jack L Woods and within 3 hours had a courteous service person who immediately diagnosed the problem. He was able to get a new water heater installed by 5 pm in the same day. The service guy was thorough, checked all faucets to make sure they were working, wore a mask, and cleaned up after himself. A wonderful experience! Definitely recommend!! read more

Well, I wish I had read all these reviews before I wasted my money calling this company. I shouldn't taken my friend's word for it that this was a good company. For over a year we hadn't used the shower in the master bathroom because it leaked into the downstairs kitchen. We had access to another shower but finally we decided to bite the bullet and fix the problem once and for all. A plumber from the company came out, couldn't find access to the pipes under the shower so convinced us to allow him to saw a 1 x 1' hole in the soffit in the kitchen to discover where the pipes actually were. He then told us we needed a new assembly- whatever that means. I explained that rather than spend the money on a new assembly, we would prefer to replace the entire shower as well as any plumbing parts required, to prevent further leaking. The guy was in capable of giving us any idea of how much a new shower surround and base would cost.The man left, & I expected to hear back from someone. I thought at the very least they should have given us a written estimate of what the project would cost. Instead, we received a bill a few days later for $100. I called, asked what the charges were for, especially since we now had a gaping hole in the ceiling of our kitchen, and was told that $100.00 was what they were charging us for the service call. After making several more calls to get an explanation for why I was being charged anything, considering that they hadn't fixed anything but had put a hole in the ceiling, I received no more information. What I find perplexing is that I hear people recommending Jack Woods plumbing all the time. Some of the people who recommend them are contractors. This makes me wonder whether Jack Woods is relying on years of accolades about their company. They certainly don't seem to be doing very well now.I feel like if they had had an experienced, well informed plumber visit our house, we might have gotten a quote and decent service. Nobody who works there seems to care about the reputation of this company. read more

I recently remodeled my 1/2 bath and called to make an appointment to have the new vanity and toilet connections / install done by Jack Woods. They have done work in my home previously including installation of a deduct water meter and remote; and new frost proof hose bibs. As usual, they called before coming and were on time, were very clean and protected my flooring, listened to exactly what I needed done and did very professional work that I am very happy with. In fact, the quality of their work has exceeded my expectations each time and future buyers one day, if interested in plumbing, will see that the work has been done extremely well - better than original construction on my home. I highly recommend them. read more

In June, 2017, we hired Jack Wood's Plumbing to install new bathroom faucets. It was supposed to cost $150. Instead we got a bill for $301.20 because without our authorization or knowledge, Jack Woods Plumbing replaced the flex connections with rigid connections. We didn't like it, but just to get past this point we paid and vowed never to do business with Jack Woods Plumbing again. We soon had a leak that we really thought came from the rain, as rain seemed to increase the volume of the leak (by serendipity, as it turns out). We spent $2,855 on doing repairs on the roof. But the leak persisted. It turns out the leak came from the installation of one of the rigid connections. So we had them all replaced at a cost of $206. We still have to repair the water damage caused by Jack Woods Plumbing's leak. We really don't like Jack Woods Plumbing. read more

We have used Jack Woods plumbing for 20 plus years--they used to be our gold standard for plumbing. With that being said, we have seen a drastic decline in their communication over the past year. They do not return phone calls. We called on a Tuesday and were told someone would be able to service a hot water heater that Friday. After checking in on Wednesday, we were informed that they would not be able to come until the following week at the earliest. Oh well. Atlas Butler it is! read more

I have used Jack Woods Plumbing for years. They are competent, but overbearing. They disconnected my whole-house water filter without asking me because the plumber thought the filter was bad for water heaters. I am changing plumbers now. The last straw was, my basement recently flooded & the drain-cleaning company said the water heater would need to be moved to access the sewer pipe. I had 8-10 inches of water in my basement & called Jack Woods at 4:50 pm in a panic. They called me back at 6:00 pm & berated me for calling so late. Really? Don't have an after hours number if you're going to ridicule people for using it when their basement is full of water. read more

Had service from Jack Woods Plumbing today. Repaired shower control and installed new valves for ice maker and humidifier. Jim & Jordan did excellent work and we're very professional. Price was very reasonable for service rec read more

On 9//7/2017 I called the plumbing company Jack L Woods re our leaking water heater. The person who answered the phone was courteous and asked key questions about make and model and where the leak was coming from. A plumber came out the same day equipped with a new water heater and he (Barry) quickly and very efficiently installed the water heater along with replacing pipes and fittings where necessary. He explained everything that he did and cleaned up and took the old water heater away. We have used this company for over twenty years and we have always had wonderful service from them. read more

Avoid at all costs! This is actually my first negative review, so I don't make a habit of this. But, my experience with Jack L Woods was so horrible, I really do feel like I need to warn people. I am also posting this in my neighborhood Facebook group so that I can hopefully save someone the same trouble we have experienced. The plumbing was OK, but they actually completely damaged both new tub/showers I had done one week prior. I was very, very clear with the plumber that both tubs were new and needed a bit of babying. However, he put a huge gouge in one tub bottom and dripped molten metal (which, of course, adhered permanently) on the bottom of the other shower. The worst part is that when I called to talk to them about the damage, they were completely unresponsive. I have pictures of the damage that I sent to the (great!) folks who installed the bathtub/shower - and he said it looks like unbelievable carelessness. Simply putting a soft cloth down would have prevented both issues. Jack L Woods does not return phone calls when they say they will and is not doing anything about this damage. We need to get it repaired right away since there is a gouge out of the tub and I do not want water gathering there. Yet, it's been a week and they will still not get back with us about how it will be addressed. So, if you do use Jack L Woods do not be surprised if they are careless with your property, damage it, then refuse to take responsibility and have it corrected. I can honestly say I've never experienced such awful service in my life. Please - buyer beware!! read more

I scheduled service for four issues: 1. I needed a new drain line to be installed for my dishwasher, to drain waste water down into the basement and hook into the existing sink drain. I explained that my dishwasher's drain pump was not strong enough to pump the water up and over to the garbage disposal. I explained the situation and the need VERY clearly, and said this was my number one need. 2. I had a constant drip on my shower/tub and could not reach the compression rings (or whatever you call them) that needed to be replaced. 3. I wanted to swap out a toilet, and 4. I wanted them to check out a leaking hood vent on my water heater. The plumber showed up at the very end of the 4-hour window (of course!) and said: "I understand you have a clogged sink?". Naturally, he had neither the time NOR the parts needed to work on the dishwasher, and I gave up on the toilet. He was very nice and apologetic (he wasn't the issue) and did fix the shower. He offered to have his service manager call me to reschedule, and that they might be able to come out next week... when I am supposed to be in California. Did I mention I wasted a vacation day for this? read more

I found Jack Woods Plumbing when we moved to Columbus 4 years ago. Chose them based on many positive reviews. I have not been disappointed! Their techs are fast and efficient. They have showed me how to remove drain pieces so that we can clear them ourselves and told me about a simple tool I can get at Home Depot to help with that. Last time, tech saw our broken sink faucet, took at pic with his cell phone, sent it to Moen and got us a free replacement. Today was the icing on the cake! Just got a $10 check from them- reimbursement for overpaying a bill! Ethical and dependable company. You can't go wrong with Jack Woods Plumbing! read more

I will never recommend anyone to deal with this company. They charged me for a job that is still not done. My bathroom is leaking ans it leaks all the way downstairs to the ceiling into my dining room table. They came and claimed have fixed the problem and the same say they left we took a shower. More water came down, even more than before. I called the company and spoke to the Manager Rex who sent another technician to see what the problem was. The second technician came and inspected only to realize that nothing was fixed on my problem and informed us that the 1st technician who came was never supposed to give us the quote since it's a drywall problem and not a plumber issue. Therefore they charged is on a job they didn't do. The water is still leaking. We called the company again ans John Rehark and Rex have been giving us a run around and eventually Rex the Manager hanged up the phone on my husband and never attempted to call and resolve this issue. I do not recommend this company to anyone unless you want to be taken advantage of. This is not right and I barely post but this i had to do. read more

A co-worker told me about Jack Woods Plumbing. Worker was 45 minutes late with no communication. The employee walked in and walked out in 90 seconds saying,"ain't a plumbing issue and it's a no charge, will keep ticket open". He did not perform any tests and I told him that I needed something for my insurance to figure out what was going on he said again,"ain't charging you". No help there. Of course I received a bill for no service and the manager was less than helpful. Talked to several others at work who have had the similar issues and the same plumber with attitude. My insurance company called a leak detection company to come and preform a diagnostic evaluation and they did a great job. ServPro Westerville is also a great group of respectful employees who provided excellent service. read more

My mother in law is 80 years old and needed her water heater either repaired or replaced. They could not come out for over a week, leaving her without hot water. When they did come out she was in the hospital with pelvic fractures. A neighbor let them in, they tried repairing it, and left. Within the hour the heater was not working again. They of course could not come back right away.... They ended up replacing the hot water heater and sent the bill. We were under the impression they were to give not only a discount for senior citizens, but that the bill would be around $600. The bill was over $1100.00. When called, they came up with all kinds of things that needed replaced that we were unaware of and they charged for coming out the first time with the heater breaking down in less than an hour! An estimate was never presented to us or her or her neighbor. You hire professionals to fix your issue, not take advantage of the elderly and or vulnerable. Not a company I would ever hire again or recommend! read more

Great experience both times I have used them. Called ahead, arrived as scheduled, price was reasonable. Very accommodating when I had to change our appointment date at the last minute. John was very professional and his workmanship was excellent. Would recommend to anyone needing plumbing services. Sharon E. Westerville read more

Called Jack Woods to replace hot water heater. Couldn't schedule until 8 days out. Unacceptable.

Got the job done for a fair price. However, we didn't seem to receive the stellar customer service that everyone else talks about. The plumber that came was annoyed that there was water in the sink but when we called we did tell them that the drain was completely stopped up. All in all the experience was fine but we just weren't wowed. read more

My 80 year old grandmother called this company upon the recommendation of a neighbor. Despite their being a ONE WEEK wait, she continued with the company even though she was without hot water this entire time. She ended up going to the hospital during that week wait, and her neighbors met with the plumber. He made one small fix, which ended up not working by the time he walked out the door, ultimately resulting in the hot water heater needing replaced. The company never once asked my grandmother for her approval or gave her a quote, nor did they attempt to contact any family, they strictly took the word of a neighbor to put in this appliance. The neighbor had told us she had hers replaced recently, and it cost her approximately $500. Jack L Woods company decided to install an $875 water heater (gas and only 40lbs) and charged over $300 in labor, with "supposed" extra time needed for "extra" parts. They also charged for the initial "fix" which did nothing to help at all. When confronted about these discrepancies in the bill, the person on the phone was unwilling to make any adjustments, or compensation. DO NOT TRUST THIS COMPANY. They take advantage of elderly women in hospitals, and do anything to make a quick extra buck at the expense of the vulnerable! read more

To Jack Woods Plumbing: On 8/25/17 the plumber showed up, stated upstairs broken toilet was old. Never have seen a Case toilet before. He indicated best to replace and stated Toto was a good brand, which is what they have at their office. I stated we have Toto downstairs and this Case toilet blows the doors off of the Toto. Wanted it salvaged. Stated he'd try to order parts. I asked if he could just remove the broken off copper pipe piece still threaded in the toilet (threads not visible because the broken pipe was still in the toilet). He said he could likely do that. Asked if he could just take a piece of 1-inch copper pipe and rethread it. He stated the threads on this old toilet is more coarse than today's threads, which wasn't the case (how would he know, he didn't know the toilet and couldn't see the threads). He left stating he'd try to find parts. I then removed the broken off piece of copper pipe, then took a PVC tube I had laying around. Using the threads from the toilet, I threaded the PVC pipe. Works like a champ, no leaking! I did later go to ACE Hardware and bought a universal plastic overflow tube that cost 3.98 and swapped it out, which threaded perfectly. Initially, I wasn't going to swap it out but worried it would be leaking upstair and wouldn't know because I don't often go upstairs. Those at ACE stated the universal tube would fit my toilet after showing them pictures of it. Threads are the same as today's toilet. I called and asked that you not charge me since the plumber didn't even try to resolve my issue, rather seemed like he wanted to sell me a toilet or sell me "special" parts. On 9/13/17, I received a bill for 1/2 the typical minimum labor totally 38.00. For what? To come in and do nothing as indicated above. How can you charge for nothing? I had to wait a week, then to have the plumber come in and do nothing? The plumber said that the threads were not the same as today's threads so he couldn't replace the overflow tube. How would he know if he said he didn't know this brand toilet and the overflow tube was broke off, so the threads were not visible because the broken tube was still inside the toilet. And, he was wrong. He didn't even try. I think it is very unfair to charge me 38.00 for wasting my time to do nothing when he could have fixed the problem if he had just lifted a finger. I think you should do the right thing and waive the fee. read more