SCAM ARTIST-- DO NOT HIRE THIS COMPANY
After reading the reviews on Yelp I made the mistake of hiring this company to pack and move me less than 15 minutes away. As a military brat, and a military spouse I have moved too many times to count in the last 40 years.
OVERVIEW:
Mr. Patrick Carr came to my home to do an estimate. He provided me with a copy of his estimate and I noted he had not documented the price quoted for packing the different sized boxes. I wrote directly on the estimate form in front of him verifying the amount with him.
I personally packed items I did not want the mover's packing such as items I purchased overseas, valuables, electronics (Laptop, Ipod, etc) as well as important paperwork. I created an excel spreadsheet documenting the items in each box and then wrote a code on the box as opposed to writing the contents on the box. I photographed each box prior to the packers arrival.
I had a garage full of used moving boxes and enough paper to pack the majority of the home. I began to have concerns when the 3 packers could not agree on the box count. I took a piece of packing paper and a sharpie and in front of the 3 packers wrote down the exact number of boxes they stated they had packed.
On moving day, Mr. Carr sent nine (9) men to move me from 4 bedroom home into a 4 bedroom townhome. My move was due to a divorce therefore many of the items were not being packed. Many of the men were standing around waiting to be handed a box to put in the new home, numerous items were left in the old home resulting in the movers having to make a second trip on moving day, and an additional trip a few days later when I noted numerous items still left at the home.
COMPLAINT:
Mr. Carr increased the "box count" as well as more than tripled the quote for each box. The majority of the boxes I had packed were opened and re-packed, or someone had put a red star on the box (their code) which I had actually packed. Antique furniture was damaged, boxes were thrown in incorrect rooms (example boxes marked master bedroom were in the basement, kitchen in master bedroom etc) and boxes marked heavy were placed on top of boxes marked fragile. The movers made no attempt to place boxes or furniture in an organized fashion, making moving around my new home and unpacking impossible. Three (3) months after my move, I am still no where close to being unpacked.
I contacted Mr. Carr immediately with my above concerns and was essentially told I was lying. I then provided Mr. Carr with a copy of the estimate in which I had written the quoted price and was told that there was "no way I quoted you that price"-- despite my having written the amounts in front of him!! I sent a copy of the box count, pictures of the re packed boxes, pictures of heavy boxes on top of fragile.... and numerous additional "evidence" to corroborate my "story."
To this day Mr. Carr has made no attempt to work with me in reaching an amicable resolution despite my numerous letters to him attempting to resolve this issue.
I have filed a BBB complaint, and frankly hope that he is held accountable for his blatant disingenuous and nefarious actions. read more