Terrible company! During my move in December 2022 I was verbally harassed by an intoxicated mover, incurred over $5000 in damages to my personal goods (to include dropping an entertainment center down the stairs AND dropping a $2000 spin bike), and experienced negligence of personal belongings and a stolen bottle of alcohol. DOZENS of attempts to contact the company to collect on damages went unanswered. I even engaged with the BBB and Maryland Consumer Affairs who were also ignored. I also tried to reach out to NOVA to file a claim for the insurance coverage that comes with your moving expenses, and never received the information to place a claim. A company who doesn't take these situations seriously, is not a company you should trust. I am still waiting on a response, years later! This has not only been emotionally damaging, I have still not been able to replace/repair valuable furniture that was destroyed in this move. The owner was engaged on multiple occasions and chose to ignore the situation. The harassment I received during my move was Disgusting! I was whistled at, stared at, and called horrible names in Spanish during. No one should have to endure that! Not acceptable, ever! read more

I've used NOVA Express Movers twice for 2 different projects. They are professional and provide good, dependable service at, comparatively, reasonable prices. Responsive, timely, and friendly - every move has been a very good experience. Their staff are courteous, capable, agreeable and have a can do attitude. Look forward to hiring them a third time! read more

Worst movers I've ever used. The time window of arrival was 9-10AM, though we were told despite the confirmation email received, the actual arrival time was 10:30AM. Either way, they showed up at 10:40 AM, which is still late. Movers were slow. You'd think this would equate to careful packaging of items, however almost every major furniture item was damaged one way or another (see pics). We attempted to resolve with customer service, but despite being elevated to a supervisor, we did not hear back despite multiple follow ups after more than a week. Best decision we made was to pay via credit card even though there's a fee, as we will be disputing the charge with our credit card company. read more

See all

Nova Express Movers has moved me several times and I intend to use them in the future. I can recommend them without reservation. They are well-managed by Ben, the crew manager. Theyl were careful in loading and unloading my items. They have both small and large trucks. You will be pleased with their service. read more

These movers are terrible and the company is made up of scam artists. I have moved studio apartments and one bedrooms multiple times, and they took the longest amount of time by several hours. They charge significantly by time and then purposely move SLOWLY so they can charge you more. They didn't even finish putting everything back together (see attached), I had to kick them out because the clock kept ticking. They also charge you for materials and they will be sure to use as much tape and packaging as possible to bump up that final bill. I needed industrial strength scissors just to cut through some of it. When we complained, the manager said he would ask his guys about it, as if they were going to say "yeah we were slow." He never got back to us. Lots of movers in the area, find someone else. read more

See all

It was a long and hard move on April 23, 2021, and the guys from NOVA Express did great right until the end, when they got really tired and damaged some furniture, including a night stand, bed, dresser, and a lamp. I have before and after photos. One mover fell from the truck ramp and used my dresser to cushion his fall. (Thankfully, he was OK. Broken furniture is nothing compared to a hurt mover). As directed, I filed a claim online a few days later, and followed up with multiple emails over the next month (I have screenshots). Nova Express's response: CRICKETS. Nothing. Not an email. Not a phone call. Pushing me to voicemail when I called. Did they even care that their mover fell? Completely unacceptable business practice. At 60 cents per pound, addressing the damage their movers caused would have been minimal. They prefer to have negative reviews. read more

See all

We used Nova Express Movers for our recent move and they were fantastic from the start to finish! I filled out an inquiry through their website and Dana reached out to me by the next business to discuss their process and pricing. We were able to schedule our timeslot without putting a deposit down, and they sent confirmations prior to moving day. An inventory list is requested prior to moving day (how many boxes, couches, TVs, etc.) and they are able to provide materials (boxes, wardrobe closet boxes, etc.) as well. Dana responded quickly to all of our emails which was much appreciated. On moving day, Rashad called me 30 minutes prior to his arrival to let us know he was on the way. His team also consisted of TK and Jevoy. They were all careful with our items, efficient, and quick! They also provided us with additional boxes (we underestimated how many we needed) and assisted us with partial packing. Once we arrived at our home, they were able to unpack everything out of the truck quickly. Our move was completed in about 6 hours. A few days later, their office manager called to follow-up to see how our experiences were and if there was anything they could do to improve, which was a positive sign that they are always looking to refine their services! Overall, the pricing is very fair for the area and I appreciated the swift communication as well as the friendliness and efficiency of the movers. I'd definitely recommend them for your next move! read more

I moved with Nova Express Movers and they lost two of my ~25 boxes, damaged my dresser, and scratched my hard wood floor. I understand stuff happens during moves, but what earned the company one star is a lack of follow up. I have gotten no response from the company after submitting an online damage form. I tried calling and could very rarely reach someone. The one time I did reach someone, I was transferred to the "operations" team which went straight to voicemail. read more

NOVA Express Movers - A scratched - Movers Near Me

Really really bad experience with Nova Express Movers. 1. They arrived late. We were the first window of the day and they still arrived late. 2. There was a fresh smell of weed from the truck. Sure it is legal but doesn't exactly give you confident your stuff will be moved safely. 3. Movers took a really long time to do everything, which would be okay except see below. 4. Stopped to eat a sandwich, but didn't stop the clock. 5. Noticed multiple things were damaged, even after the long time they took to poorly wrap things. Sent a complaint to Anne and she won't respond back with next steps after a week. This seemed a bit like a con. They responded immediately and were super friendly to schedule us then it was all downhill from there. We still have not heard back on our damaged furniture. read more

We used this company for our last move a few months ago during the middle of the whole world situation. This would be our first time hiring a moving company instead of asking our friends to help. We got quoted for 4 hours I believe moving a 1 bedroom (it was a 2 bedroom place but only moving one of the bedrooms with the rest of the place to another 2 bedroom apt). We had two Movers that did arrive on time. Now I'm not totally sure what I was supposed to expect but they were kind of slow and I'm not sure very efficient? I felt like maybe a 3rd person would've been better to have. One would pack and the other would be moving the stuff - so you can see there that maybe that slows things down. When they got to the new place, one was unpacking and the other would bring the stuff in. Some of my cloth bags ripped because he was trying to carry too much at one time as well as some of my plastic bins. A few of our furniture pieces were scratched because it was squished in the truck (gaming chairs! office desk). The poor guy was sweating all over our stuff in which I had to wipe down and sanitize afterwards. With one person packing/unpacking and the other doing the moving, this was not efficient and caused us to have to pay more than we were quoted. I will not be using this company in the future. read more

This company LOST an entire box of mine. Containing valuables that I canot replace because they had sentimental value. Please book with caution!!! I'm really sorry to do this but people who book this company need to be warned. This company lost an entire box of mine on moving day - I called TWICE to follow up and ask if the box had turned up at all and/or had been left on the truck and never got a call back. The second time I was told, "Oh you probably never got a call back because the box never turned up." I never received a conclusive answer. Long story short I moved from a large apartment building to a small boutique building. This required moving my items down the hall, down an elevator, to a moving dock and the back of the building, into the truck, out of the truck and into my condo. Apparently, at some point in that process my box was lost. While the service on the day of was excellent (in fact I gave my movers a large gratuity!). I realized about 4 weeks later after I'd unpacked everything that I was missing one box! The box had my serving bowls, a slow cooker and other very expensive and sentimental serving plates I had received from my mother. Listen, things happen I get it. But the unprofessionalism to not even call me back after I had called to see if the box had turned up somewhere is not acceptable. To lose an entire box of your belongings is a terrible feeling and I still wonder whether I'm missing more things and just not aware yet!! read more

Nova Express Movers made my move super easy. All of my belongings were transported from point A to pint B efficiently and at a very reasonable price. I had some large items (television, mattress, coffee table, piano, etc.) that were all handled with care and there was no damage. I was moving in Arlington from one apartment building to another, and the move was completed in 3 hours. They supply blankets, plenty of tape, and have all the tools necessary to make the move seem simple. They have plenty experience doing moves, and you could tell. If you pay with cash they give you a 5% discount. And if someone referred Nova Express Movers to you, they give you an additional 5%. I would definitely recommend Nova Express Movers for your next move! read more

I purchased a couch set from someone 20 miles away and needed it delivered to my house. I was having a hard time finding a decent price for this small move. Orlando and Richard were on time and quick. When we realized the couch wouldn't make it down to the basement they made arrangements to bring it around the back of my townhouse. read more

This was the worst moving experience we've ever had and was especially disappointing because we previously had a great move with NoVa Express. They did not show up the day of our move, and also did not notify us that they would not be coming until 5pm the day of the move. called Anne in the moving office throughout the day - she told me after the first call that she "would check with the moving crew" regarding their status, and subsequently proceeded to ignore every additional call afterwards. We had reserved elevators in the building we had moved out of and that we were moving into weeks in advance, and they obviously could not be rescheduled on 1 days' notice. After the no show, I was told that "the boss" would be calling us to make things right. Of course, the boss never called. We had to delay our move by over a week. They then had the audacity to call us the following weekend asking if we were ready to move, without any confirmation, any calls from the boss, or any offer of an apology or compensation. Avoid this fraudulent, unprofessional, and non-communicative company at all costs, lest you risk being left hung out to dry. We will be sticking with Bookstore Movers or any other company with a shred of integrity if we need to move again. read more

They were...fine? I got a call from them at 8:50am letting me know that they were 15 minutes away, but they didn't actually arrive until 10:10am. I was given a 9am-10:30am arrival window when I booked their service, so technically they weren't late, but I was confused as to why they stated they were already nearby at 8:50am. They also set my contract start time to 10:00am...when they got there at 10:10am. Arrival timing aside, I felt like the movers were incredibly slow.  All of my stuff was located in a garage on the ground floor connected to my driveway where it was last left by my previous movers (NY-based). It took my previous movers under two hours to disassemble all my furniture, pack up random pieces, and put everything in the truck that was parked 3 stories up and around the corner. These movers only had to move the items 10 feet away and it took longer to do so. They kept asking me if I needed anything wrapped, which I thought was odd because my last two movers wrapped everything (quickly) without having to ask me.  When we finally made it to the new house, again, it felt like they were moving so slowly. They were going to leave without assembling my bed, which I specifically asked for when I booked the move. The bed assembly added another hour because they only had basic screwdrivers to assemble everything. They were initially asked to assemble my vanity too, but after their performance with the bed, I opted to put it together myself and save my $109.  They were fine in that they got my stuff from point a to point b just fine, but I spent way more than I anticipated because the movers were moving at snail pace. They're not the worst, but there has to be someone faster. read more

This is the third time I have used NOVA Express Movers for my moving needs and once again, they knocked it out of the park. The crew, Robert, Robert B, John, and Jesus were amazing. They helped move my mom out of her house, which was not an easy task as they had to navigate getting large furniture out of her small house. They had great energy and made the move a whole lot less stressful for everyone. Even after almost 8 hours, they were still positive and had great attitudes. I am extremely grateful for their help and will continue to use NOVA Express for my moving needs. On another note, they are a reasonably priced moving service that won't break the bank AND they do a great job, which is unfortunately hard to find in the DMV. Highly recommend! read more

Used Nova express movers for my move form my apartment to a townhouse. We gave vivid detail on that we needed moved. In the end the amount we had to pay was double our quote. We had badly damaged furniture even though we had to pay for them to wrap it in plastic wrap and bubble wrap. Guys were nice and worked hard but did not have proper moving tools, a big enough truck, and the care to move our furniture undamaged. read more

Efficient, honest and careful. The two mover crew was flexible, caring and honest about the work. As I was about to pay one mover said they "still had time on the clock" and asked if they could help assembling the furniture they had just moved. The honesty and the commitment to the job was stellar. read more

I needed to move my storage unit to my new condo and NOVA Express Movers made the process simple and easy. They were able to get me next day service and were very communicative. Both the office staff and movers were in contact with me via text/calls for coordination. Marcus and Will were truly amazing. These guys were real pros and made the process seamless. They took great care of stuff I just assumed they would toss in the the truck. Wrapping up anything that could be scratched or damaged. They were also very attentive to the nostalgic items I had, which to most people would be worthless. If you are in Northern VA and need local movers you can't bear NOVA Express Movers. Also, ask for Will and Marcus! read more

Update: after 3 months the owner reached out to me directly to understand the problem and provide a resolution. The owner had cited system issues which had prevented them from seeing my claim/issue. Furthermore, he had assurances that his moving team is aware of this problem so that future customers may not have to go through what I did. read more

Very shady & inconsistent quotes from Anne D. First, this was probably opps, she quoted me for $129/hr. Then, it was $179hr/ for 3 guys. Then, Anne D. changed it a third time, to $676. "Your total for the first 3 hours with 3 men will be $676.00. We have 3 hour minimum." per Anne D. Man, stay away from these turkeys! I wonder if some of their reviews are fake. read more

I used NOVA Express Movers twice - once in March, and again July 2020, with polar opposite experiences and results. I wanted over a month to post this review to provide NOVA with an opportunity to contact me and address their performance; I was never contacted. During my first move in March, the moving team was extremely timely, attentive, and professional, taking special care to secure and move my belongings. DURING MY MOVE ON JULY 31, 2020, I booked NOVA Express Movers OVER A MONTH IN ADVANCE expecting a similar quality of service. The booking was for an afternoon move WITH THE ARRIVAL TIME SET BETWEEN NOON AND 5PM, and I took the afternoon off work to support and supervise the move. 1) NOVA Express Movers DID NOT ARRIVE AT MY STORAGE UNIT until 9PM at night, resulting in my being charged $250 FOR AN ADDITIONAL MONTH AT THE STORAGE FACILITY (move concluded around midnight) 2) The moving team WAS COMPRISED OF DAY LABORERS INSTEAD OF MOVING PROFESSIONALS, and appeared to have little/no experience limited to no experience; MY WALLS, STAIRCASE, AND BELONGINGS SUSTAINED SIGNIFICANT DAMAGE, AND MY FAMILY HAD TO STEP IN TO HELP FINISH THE JOB BEFORE MIDNIGHT. 3) Despite their arrival over 4 hours after the window provided, I WAS CHARGED FOR AN ADDITIONAL MOVER TO PARTICIPATE IN THE MOVE; THIs was despite the crew chief reassuring me several times (between 5PM and their arrival at 9PM) that he had an extra mover who would help expedite the process. 4) I ATTEMPTED TO CONTACT NOVA EXPRESS MOVERS UNSUCCESSFULLY TO ADDRESS THIS EXPERIENCES AND NEVER RECEIVED A RESPONSE OR FOLLOW-UP. This included before the move (after the 5PM arrival window has passed and I was nearing the point that I would be charged for an additional month at the storage facility), as well as after the move when providing feedback in their survey and requesting a follow-up conversation. BOTTOM LINE: While my first experience with NOVA movers was extremely positive, I DO NOT RECOMMEND TAKING THE CHANCE THAT YOU WILL HAVE A SIMILARLY NEGATIVE EXPERIENCE WITH TIMELINESS, QUALITY OF SUPPORT, AND POTENTIAL DAMAGE TO YOUR BELONGINGS/RESIDENCE. If this happens to you, do not expect them to follow up to address your experience. read more

Dishonest movers charged me for their 45 minute lunch break. I've been asking to speak with a manager to adjust the cost of my move for two and a half weeks and have been given excuse after excuse on why they haven't called me back yet. This company prides themselves on their amazing customer service when you ask for a quote, but this has been one of the worst moving experiences I've had. Go elsewhere if you want a company that will work with you to resolve any issues. read more

Pro: Friendly moving crew who arrived on-time and worked hard for the entirety of the move Con: Abysmal management structure with poor communication and questionable insurance and liability processes We moved from a 3 story townhome to a single family home about 10 miles away. Early in the move one of the guys accidentally put too much weight on the edge of a hardwood stair and the wood split off. The guy was not injured and the team continued with the move. All day during the move, myself and the team lead tried to get someone from Nova Express Operations to come and look at the broken stair, At the end of the day, a friend of someone from the team came to try and repair it with wood glue, some nails, and pressure. When the guy left he said not to put pressure on it for a few hours. This was our last day in the place since we sold it; therefore, I filed a damage claim with the Nova Express Operations team in case the new homeowners had a issue over the next day or two when they finally moved in and could put pressure on it. The new homeowners reported that it squeaked and didn't seem to be secure, which wasn't too surprising given that there was a split in the wood and it was only repaired with glue and nails. A couple of days after the move I received a call from a supervisor who said they would get in touch with the new homeowners to make it right. The new homeowners have reported that they aren't getting called to resolve this issue either. I have also called the Nova Express Operations and Customer Support lines, left voicemails more than five times over the past week and half, with no call back. I'll update this post if there is a resolution. read more

See all

I recommend NOVA express to all of my friends in the DC area who go through the stressful task of moving. I've used NOVA Express 3 times for moves since 2013 and never even look at other moving companies when it's time to pick up and move somewhere new. Every experience is a 10/10. They thoughtfully help plan your move in advance, every crew member is so happy and polite, the care they take to handle your belongings is top notch, they're on time, and have all the materials you need for a stress-free move. I cannot recommend them enough for anyone looking for movers who know exactly they're doing - and even brighten your day during what's supposed to be a super stressful event! Thank you to NOVA express for your care, kindness, and professionalism! Worth every single penny! read more

This is the first time I have paid to utilize a moving service and Nova Express Movers was great! Being an active duty service member, the military utilizes movers which are the "lowest bidders" and as to be expected have very horrible results, so of course I was apprehensive about hiring movers. But after looking at reviews for Nova I decided to give them a try for our local move from a 2bd apartment to a 3 level townhome. From requesting a quote to booking, Nova was very transparent with their costs and gave me timely updates closer to my move. The day of the move I had Will, Dennis and TK, they were very professional, wrapped our belongings and furniture properly and placed mats on the hardwood floors. They were very careful and even upon arriving at our new home they were extra careful and even took off their shoes. They were also very fast, efficient and did not take their time. I highly recommend them! Very professional, great communication, great customer service, efficient and fast! read more

While the crew servicing my move were well mannered, they were very slow and inexperienced ballooning a move into 7 hours when it really shouldn't have taken anymore than 4. The cherry on top is they did not secure my standing desk (the only reason I wanted to hire movers) during the move and it fell right out of the truck when we arrived at my new home. They literally opened both doors and out fell my desk, absolutely floored by the lack of securing such a large object. Now it's totally ruined. So far the team has been very vague on the claim process, specially Anne when I have spoken to her. I am waiting to hear back after submitting my claim and reserve to change my review to at least giving their businesses a professionalism stamp of approval but until then this was a very disappointing service. I plan to tell others to stay clear of this moving company in the meantime. They are just a company with moving trucks that have inexperienced staff that over charge when you could get the same truck with movers for half the price and the same liability. Still waiting to hear back from them on a resolution to the damage their team caused. read more

See all

Prompt, courteous, and quick. Unloaded (almost) a 16' POD in under an hour. They were very helpful, prices were/are competitive, and they were very accommodating. I would definitively use their services in the NoVA area again. read more

Great staff! Jakub, Tyrone and John were awesome! Very friendly and worked their asses off. Best company I've worked with. They are so careful with items and listen to direction. read more

I had a great experience with NOVA Express Movers. I was impressed with the availability on short notice, the free written estimate, and responsiveness of the scheduler. When the crew arrived, on time (foreman William, Rolando & Jesus), they were quick to get to work. The guys took good care of my belongings and were FAST. They were done ahead of the estimated time and under the estimated cost. I had a very similar move just a few months ago and these guys were several hundred dollars below the previous cost. Highly recommend. read more

I am still laughing. I paid these morons 2500 bucks to move my little three bedroom townhome, to a 7000 sq foot home, and they did not do it all. I had to get a moving truck today to finish. These morons also do not take my calls anymore. I am going to get them added to the Maryland and VA military black lists, file MD dept of labor complaints, and rip these morons in every way possible to not do this to other people. Check out the photo from what I had to do to finish. I am going after these morons!!!!! read more

NOVA Express Movers - Movers Near Me

The company lost their Better Business Bureau accreditation for a reason. DO NOT USE. Movers showed up 2 hours after their 4 hour window (they didn't start moving me until 7pm when they were supposed to show up between 1 and 5) and didn't have us moved in until 11pm. The movers themselves were friendly but the office people have been totally unresponsive. I asked them for some sort of discount to remedy the fact they were incredibly late and overcharged us and they've been completely non-responsive. Anne is very unhelpful. She just says she'll pass the information along to her supervisor but its been over a week and no supervisor has reached out to me or tried to rectify the situation. You can hope that things go right like they did for the 5 star reviews but if something happens don't expect to get any money back. read more

We had arranged the move very last-minute due to some issues with our closing process - boy, did NOVA save the day! Tyrone and the whole crew were great (sorry, guys - only remembered Tyrone by name, but you were all awesome!); they were careful, professional, and even wrapped up under the expected time. Definitely would recommend this business! read more

We had a wonderful experience with Rob, John, and Raphael. They were hard working, kind and funny, and very careful. You can tell these guys are professionals at this! They called on loading day to give their estimated arrival time and were right on time. Then on delivery day they called to say they were on their way to our new destination, and again when they were 30 minutes out. I chose them for my move from Fairfax, VA to Chesapeake, VA based on the rate being per hour (instead of some companies that use a flat long distance rate) since I thought we could beat the time estimated by having all our stuff packed well and organized in advance. We ended up paying half of what was quoted! It was a good deal and went smoothly! I also really enjoyed how communicative the staff was and the easy use of their moving online portal. Thank you NOVA Express Movers! read more

My wife and I recently bought a new home and the closing was scheduled a bit later than we had planned, meaning we had to move out of our apartment very quickly. Nova was able to schedule us for literally the next day at a competitive price. The crew was exceptionally friendly, professional, and attentive. I'd definitely hire them again for moves in the DC area. read more

Moving is the absolute worst...when you don't have the assistance or resources needed to get it done quickly and efficiently. NOVA Express Movers was the professional help that we needed and totally hassle-free. The setup was fairly easy since they provide prompt responses. They were scheduled for the day that we wanted but were able to accommodate us the next day--which was great since we contacted them less than a month in advance. They were upfront about charges and answered all of my questions about fees etc. They do provide the option of providing movers only or movers with the truck. The latter comes with dollies and moving blankets. Be aware that they charge for other moving supplies like tape if they need to tape any boxes or any blanket-wrapped items but they're happy to use your tape if you provide it. Vlad and his team showed up on time and required minimum instruction. They never complained about the amount of items to be moved or about the path they needed to walk from the freight elevator. The fact that they were courteous, polite, and positive was very important for me since moves are stressful. Additionally, it was great to receive a 5% discount for paying in cash because every little bit helps! I am docking a star because a small case was broken because other heavier items were piled on top of it. We did not notice until a day later when we were unpacking. It was not an expensive piece so we were not too worked up about it. I would probably use them again since they were easy to schedule/communicate with and the price was reasonable. read more

I had a great experience with Nova Express movers. The company was very responsive when setting up the move. On move day they arrived within the time window and the movers were efficient and fast and even helped us move around a few things that we already had at the new house. My one tiny issue is that the company only takes cash without a service charge (3.8% charge to use a credit or debit card). read more

Our experience with NOVA Express Movers was great! We had booked a move with another company that was a disaster and had to be canceled, so we were worried about getting it done on short notice. NOVA was very responsive in setting it up, we found days the next week that would work even in peak moving season, and they didn't require a deposit. The 3-man crew was efficient and friendly. They helped with disassembly and left furniture I didn't want for the trash. I was happy to have 2 of the 3 same crew members for move in the next day - William and John. They were familiar with my items, and they were understanding in working with us to separate items going to an apartment and others going to storage and taking them the different places. They also put all the boxes for the apartment in the right room by label, which I have seen not happen in other moves. read more

I used NOVA express movers for collecting furniture from Alexandria, DC and then bringing it to Fairfax. (Please note, this review is based on moving furniture only I did not have any boxes to move.) The only compliant I have is that the individuals who I booked and confirmed the appointment seemed a little confused when I spoke to them a few days before. I had originally requested only 2 movers and they had me booked for 4 movers. I also had said the earlier the better but when I called they said the earliest they would arrive would be 9:00 am. However, on our actually moving day they arrived at 8:40 am (and showed me their sheet said 7 am). However, with all that being said the actually move went incredibly smooth. The 2 gentlemen who moved our furniture were professional, polite and friendly all at the same time. Both places we were taking furniture out of had slightly awkward loading (parking) areas. No complaints from the 2 gentlemen and they navigated it extremely well. They also came in under budget from what I had originally been quoted. (I did not see them wasting anytime in fact I was more than happy to offer them water (and a break) because they were moving at "lighting speed".) Our whole move took under 5 hours. In a nutshell, I would call use this company again and after comparing several different quotes found them extremely fair with their pricing. (I compared several quotes before choosing to go with NOVA Express Movers. The additional charge for tape and boxes appears to be the "industry standard" along with if you pay in cash receiving a discount.) read more

NOVA Express Movers - Movers Near Me

I used Nova Express to move from a one bedroom into a two bedroom apartment. The move itself from my old place went fine and the movers were pretty quick. However, the building I was moving into had very strict rules about moving - we could only use a certain elevator/hallway for moving. After about an hour or so of moving, one of the movers broke the service elevator rendering it unusable. We told them that they were specifically not allowed to move things up and down the main residential elevator, which they blatantly ignored and did anyway. The apartment complex had to call someone after hours to fix the elevator. Nova Express still refuses to pay the damages. They've stopped returning my calls or emails. Reliable and professional are about the last words I would use to describe this company. Don't be tempted by the low price, it is worth paying a reputable company for peace of mind. read more