this company offered No Apologies for their mistake until they saw this negative review on yelp. It's just for PR. their take it or leave it approach was more egregious than their mistake. There are other more reputable firms out there I read more

The professionalism on this company is TOP NOTCH! They came out, gave a fair estimate and completed their work in a prompt manner. Even after the work was done and my HOA was petty about a very small detail that needed to be fixed, they came out and fixed the issue, free of charge. Can't recommend them enough. read more

Amazing service. Keith was great to deal with and it never felt like he was trying to get a sell. I tried to pay the guy, but he refused. I have an odd leak in my roof and he has come out multiple times to inspect and patch my roof. This all came about when I was quoting out a job and Renco was up. I was blown away that out of 6 of Yelp's top roofing companies, Keith at Renco was the only one that wasn't selling, was actually helpful and attempted to do an easy fix, free of charge; TWICE! Others that came over wanted $250 for roof maintenance and spent more time finding what else was wrong with my roof so that he could bump the quote up. I had a small leak and these other companies were telling me that I need a new complete roof, Keith put that to bed. Rest assured when I do need a new roof, I will be calling Keith at Renco. Thanks for the honest service. You got yourself a lifetime customer. read more

JANUARY 2023. DON'T DO IT. My name is Jack McKendree. 64 year old retired man lives in Encanto Neighborhood 7th Ave & Thomas. I needed my roof replaced, not leaking, just old. Called RENCO for an estimate. Trey came out to give me an estimate and paid the $7000 deposit. Trey said call email any questions. There was one question he wanted answered there was still evap cooling equipment on my roof which needed to be removed and I approved. He needed to know if a electric outlet on the roof was still live.... Got up on my roof plugged in some gizmo to determine if the outlet was still live. It was. Recorded a 3 second video that it was live and text him. No response. Next I get an email for an install date and it was due to rain. I text Jose install guy could I just move it to 2 days later due to the rain. Of course no response. Next they delivered shingles on my roof with a 70% chance of rain next day 1/31/2023. This has been the most miserable experience in years. DON'T do it. Jack McKendree. 721 W Lewis Ave Phx 85007 480-577-9236 cell jmkendree@cox.net email read more

DO NOT USE RENCO! We have had multiple issues with the replacement of our tile roof, flat roof and skylights that has been ongoing for newly 2 years. We continue to have to have them come out to do repairs. Plus, we recently learned that they improperly installed the skylights so they are leaking water when it rains and debris is coming in through the holes left by the screws that protrude from the exterior to the interior. They are refusing to correctly install the skylights so I am reporting them to the Arizona Registrar of Contractors. read more

We had this company come out and provide a bid for roof work. Salesman Brett said no problem - we can fix the issues. Team of installers came out(none of which spoke English) and made repairs. There was very little communication with installers, and they left the job site a mess every day. Nobody else showed up to check on the job. One day later we had a very bad rain storm. Roof was still leaking in the original location, and 2 new locations. Salesman Brett and his manager came out to the house and basically told us it was a prior issue; not their fault. Provided us a bid to fix everything again on March 11th, and we never heard from them again. Since the temps have gotten hot, we are also now experiencing dripping tar from the roof down onto our white travertine outside, which is causing quite a mess. I would never recommend this company nor would we use them again. read more

ABSOLUTELY OUTSTANDING CUSTOMER SERVICE!!!! I called Renco on Monday and I they scheduled an appt for us in TWO DAYS!!! We have potential buyers for our home and will be negotiating the necessary repairs for our roof, which were found during the inspection. The inspector found small areas on the roof where it looked like a wood pecker pecked small holes in our foam roof. My husband and I wanted a roofing company that is licensed, bonded and insured and Renco Roofing had met all our criterias for that. They also have great reviews online. I also liked that they are an established family owned business. Keith from Remco came out at 10:30 am prompt and as scheduled. He is very professional and represents the company well. He showed me his Renco Business Card after introducing himself. Keith got to work immediately and went up on the roof. He was up there almost an hour and than when he was finished, we discussed his findings. He stated he walked the whole roof and REPAIRED the wood pecker holes for free!!!!! He said they were really tiny and not that many. Also, there were two small areas that needed patching near a scuffer and near the airconditioner. Keith patched those as well!!!! He knew the situation my husband and I are in, regarding our home. He stated that he was coming to give us a free estimate and figured that once he was up on the roof and saw the minor repairs needed, he would just repair the areas for us!!!! Keith also took pictures and sent them to me along with an informal report via an email- at no charge. He asked if I needed a formal report in the email he first sent me. I told him I did and he stated he would get it out tonight. He worked all day and Keith went out of his way for us. He has the good old Midwestern values that you just dont see very often in business people. I asked for his business cards and will pass them out to family and friends. I HIGHLY RECOMMEND KEITH AND RENCO ROOFERS!!!! Thanks Keith!!!!!!!! read more

Brett is the best of the best. I have had to refer several clients over to him for roofing needs. He is so patient and willing to explain anything needed to homeowners. I will continue to send my clients his way. read more

If I could give NO stars I would!!! This is the worst roofing company I have ever dealt with!!! The work is shoddy, the employees are noisy and disrespectful, downright RUDE!!! They are lazy and messy as well. Every day they have been at my condo complex the have left nails, broken tiles and other debris all over the sidewalks and stairs....several residents have called the property managers and you can tell that some of these jerk off employees are pissed off about being reported because they throw things into the dumpster when the elderly people who complained walk by and almost hit one lady with flying debris!!!! I couldn't believe my eyes!!!! There are also young children and pets in danger of stepping on all the nails-points up that these idiots left all over the grounds...THIS IS A HORRIBLE COMPANY WITH AWFUL EMPLOYEES!!!! read more

Renco Roofing exceeded ALL expectations regarding their GREAT approach to customer service in completing the roofing job at my home. The first point-of-contact from the company (Lars) provided a comprehensive overview of the necessary items needed to complete the scope of the project. He outlined the steps in the process that the company would follow and answered all of my questions. Please note that they are a terrific group of professionals committed to doing a thorough job for the consumer. As a small (minor) note of observation, I encountered a miscommunication glitch concerning the project scheduling (specific working days) for the roofing team. Other than that, the roofing team was terrific throughout the roofing process (finished my job in under 10 days) and the project manager (Aaron) came by on the last day to review everything, as well as to finish all of the requested final details. We have not had a big monsoon rain yet, thus, I am unable to address that type of follow-up in this review. However, Aaron did assure me that they would follow-up promptly to address any problems regarding warranty requests. As a final note, besides offering wonderful customer service, Renco also offers a fantastic workmanship warranty. They stand behind their product and have a caring approach to their business interaction with the customer. I appreciate that style of doing business and definitely recommend them as an excellent company to utilize for roofing services. read more

We had an issue after all of the recent heavy rains and called to have someone take a look. Brandon Simonson from Renco came out and determined the issue and fixed it in a matter of minutes. Super quick, no charge, super nice. Will definitely keep his card and recommend to others. read more

I was initially told they were going to be here a couple of weeks ago and no one showed up and I was never called. When I called to ask what was going on I was told they were going to be here on the 13th (tomorrow). However, I woke up to someone from this company ringing my doorbell at 7am this morning (I have not been feeling well and had planned on sleeping in) saying they were here to work on the roof. No one contacted me to let me know about the change. They told me that they would clean up the mess that they made and they did not. I was told not to worry about them removing the AC/Heating unit because they "know what they are doing." However, I came home and everyone was gone and my heater won't turn on, the fan won't turn on and the AC won't turn on. I call to mention this and I'm simply told that someone will call me back "as soon as they can." I was not given any further information but I guess I shouldn't be surprised with this company. I'm not sure what they did to my heating/AC unit but it's obvious that they DON'T know what they are doing. Update: Response to Company My HOA had no idea when my roof was to be fixed, that's why they gave me your company's information to call you directly. I don't see how rain would move the date up to complete my roof sooner, but I specifically planned to be home on the 13th as I was previously told that that was the scheduled date (after calling yet again after being told it was going to be on a Friday a few weeks prior and no one showed up and no one called to alert me of any changes and my HOA had no idea what was going on). Your workers saw me leave and knew I wasn't home. I responded to the phone call/text I received last night. I don't have time to answer all your calls today because your company clearly doesn't know how to communicate with each other or your clients and therefore it wasn't communicated that I had someone come out last night and fix the issue. I messaged you on the website so people would stop calling me. There's no need to give out my phone number to everyone in the company. read more

Laura was excellent when booking our free quote, setting up an immediate appointment with Mick who came on time, was very professional, personable and knowledgable. He gave us excellent information on our Flat Foam Roofing problems (and there were many). Even tho we did not follow through with them to fix our problems, I recommend calling Renco as they are honest. read more

We have used Renco for roofing for many years. They have put roofs on my house, my barn, and several rental houses that we have owned over the last 20 years. There has never been a time that we were not satisfied with the work. In addition if you notice a problem they are normally on-site to fix it within 24 hours, sometimes faster. In this instance we use them to install gutters on our house and my barn. Let me say right away that no one laughed about the terrible job I had done when I installed the original gutters, the ones they came out and replaced. I say that with humor, however, their installers are very professional, leave the job site clean, call prior to arrival, and do beautiful work. I had in fact done a terrible job when I installed the original gutters and they had never worked right which is why I called Renco to come fix my problem. At this point I would like to say something about "cheaper". Just because I think it's a good idea to always know the market for any product you're buying I had called around to some other gutter people. In every instance one of the first things out of their mouth was that they are cheaper. Because I know the value of quality that is not the best way to sell me something! I am not looking for cheaper, I am looking for somebody who knows how to price the product and it does the job I can count on. When I get alternating bids I am really looking for what the market price is and then I look for the best provider within that market price range. Renco has never disappointed me. If you are looking for somebody who understands how to price a product properly, produce a job for the long-term that will give you the results you are actually hoping for, and are people you would actually like to talk to, call Renco. read more

Absolutely go with Renco. I have referred other friends to go with them as well. From beginning to end, by the time I had contacted them and had my roof repaired the turnaround time was 2 weeks. They had the best price from the bids I receive. They also sent out a QA person who was different than the worker. He found a small area that needed to be re-worked and that was done in a day. I appreciate the honesty and knowledfe of this oversight sooner as I would never had known til the next rainstorm. Definitely choose them. read more

Renco replaced our tile roof. We went with them because they had done work through our HOA. Unfortunately, communication about the details of the job to be done (ie when the contract was discussed) was not satisfactory, and communication about the actual completion of the job was no better. We were notified on more than one occasion that our roof work was to be started. It was subsequently not started, and we did not get any communication from the "lead" that it was behind schedule. Even when we called, there were a number of times that we did not get any call back until we reached out several times. I felt that the team didn't pay attention to the aesthetics of the job. The roof job included a bird stop and drip edge that did not match the roof or the house (black/brown). The roof is a terra cotta color and the house is a cream color. Nobody had consulted us about these aesthetic portions of the job or let us know that they would not match. When I called to ask after the fact, stating that I was not happy that this portion stuck out like a sore thumb, they said it was "special order" or not available. I saw several examples in my own neighborhood of components which matched (& thus WERE available). Another issue was that the tiles were laid in such a way that there was a significant gap between the right edge of the tiles and the wall that it came up to. I had to show the job manager other homes on my street where the work was done more cleanly in order to get them to change it. They also stated in the contract that they would replace whatever wood needed to be replaced. After they first did the job, I noticed multiple very weathered/worn down wood pieces on the roof periphery which should have been changed. They tried to say they were not rotting yet; my argument was that the current roof has lasted 30+ years. If you leave these wooden pieces, it's not going to last anywhere near as long as the first one did. In the end, they corrected these issues, and I am thankful for that...but it was VERY taxing to have to guide them so extensively in order to get a professional-looking job. I think that they try to make their customers happy, but perhaps they have grown too large to really pay attention to quality control. read more

Since I live in a condo managed by Monterosa Homeowners Association, I don't have a vote as to which roofing company is employed. If I did, it would not be Renco Roofing. My non-leaking roof was replaced by the same. Several weeks later I had massive flooding from the roof/scupper following new roof replacement.. My insurance company paid $14,000 to repair the damage. The worst part was my increase in premium. That incident was a couple of years ago. Now the roof was replaced on the condo next door. Not surprising a mess was left by the roofers. A call was made to the company to have employees return to clean up...Still waiting. read more

Mark and Richard from the service department just came and repaired a couple of surface bubbles on my foam roof. I appreciate how quickly they responded and their profession work. Their customer service is wonderful. Thank you. read more

Brett Raisanen and his company are a STAND UP organization. They fixed my roof and I have since referred them to several friends who all thanked me. You won't find a better more caring and ethical roofing company. They meet you beforehand to tell you what to expect and explain the process and the follow up afterwards to make CERTAIN you are happy. TOP NOTCH read more

I am a real estate agent in the valley and I work with a lot of contractors daily. The last roofer I was working with stood me up and we were close to a closing, I got recommended to Brett at RENCO roofing from a friend of mine and after explaining the issue to Brett he went out the very next day to fix the issue at no cost since he felt the job was to small to charge! I can tell that he cares a lot about costumer satisfaction and well now I have a new roofer for life. I will highly recommend Brett at RENCO roofing to anyone. read more

Guy came out, went up on roof, came down and showed me pictures of what I know was someone else's roof. He explained that a portion of roof needed to be replaced because so many shingles were missing in the pictures (the pictures that he said was my roof but was not). He said he would email an estimate. I told him I was having other contractors come and also let me know what they thought. At that, he said goodbye, took his ladder, went home, and I never heard from him. Another company came out. They said my roof was in good shape. Showed me actual pictures of what I know to be my roof. They made the repair and all was good. Stay way from these guys. read more

I am so irritated with the unprofessional experience I am having with this company. Brett came out to my scheduled estimate appt. and was friendly and great at explaining the process. He followed-up to see if I had any further questions. I decided to go with Renco b/c of the positive reviews and my experience up until that point. I signed the contract and put down my $2,400 deposit. After 2 days of no one calling me to discuss when we were setting up a date to complete the roof, I decided to email them. After 2 more days of no response from the email, I decided to call them to see what was going on as I started to feel nervous I was being taken advantage of. Someone called me back, I explained my worry and stated I knew they were busy and that's fine; but I would just like to be kept in the loop. I don't mind if it's 2 weeks until my roof is done as long as an appt. is set. Also, someone was supposed to come out to give me samples so I could pick a shingle color, but that hasn't happened either. I was told someone would call me by Wed (which is 7 days after they took my $2,400 deposit) to discuss and set up a date. No one contacted me on Wednesday. I should not have to continue to f/u with a company that has already cleared a deposit I've given them. If I had not signed a contract that stated I would lose the deposit if I backed out; I would definitely have taken my business elsewhere by now. Update: The day after I posted my complaint, I was contacted by several members from the Renco team to apologize for not communicating effectively with me. Communication improved 150% and they scheduled a date/time to complete my roofing and spray foaming. They came as scheduled that day, and had a large team to complete the job in a timely manner. They cleaned up appropriately, and my only complaint was that 3 plants in my flower bed were stomped on and destroyed during their process. That was a little frustrating, only because this was the first year I've finally been able to get my plant looking good and thriving. Other than that, Renco did great and I've already had several neighbors complimenting the roof and asking who did it. read more

Lars from Renco came out and did an estimate for us prior to purchasing the home (during the 10 day inspection period). Once we closed, Lars had to come back to update the estimate for the HOA. Lars also went on a hunting expedition to find a tile that matched ours since the company went out of business. He found an exact match. HOA approved the work and RENCO did a fantastic job for us. They also did our sons roof (that is where we got the recommendation). Highly recommend! read more

Got a bid on a tile roof job after waiting a month due to their schedule. Once the bid came in I asked a couple follow up questions to which I did not even get a response. I think they are so busy that they don't care if they get jobs or care if they have good customer service. Also, I thought the bid was a bit high. I contacted them based on positive yelp reviews but there is no way I would use them given their poor customer service. read more

We had the best experience with Joe it's hard to find honest and fair companies especially now days but we had Joe who very kind knowledgeable and fair I would highly recommend him and would use him agian we appreciate all his hard work !! read more

We have been working with Renco roofing for 6 or 7 years, we are a general contractor and we have all types of roofing needs, Renco helps us out with walk deck coatings, foam roofs, Tile R and R's. These guys always show up when they say they will. They stand behind their work and are 100% willing deal with any warranty items that may come up. I would definitely recommend this company. Sincerely ArDan LLC read more

Debbie Rudd, Customer Relations Manager for Renco Roofing was one of the first vendors I was introduced to after moving to the valley from Tucson in March 2013. Soon after meeting Debbie, Renco became my roofing vendor of choice in the east valley. Renco has always been very responsive as well as patient with both myself as well as my Board members. Recently, I moved back to Tucson and one of my first HOA's in the Tucson area were condos. The Board had tried several roofing companies but were not pleased with any of them. I contacted Renco and they have been my preferred vendor at my condos since I started managing them in August 2017. My Board is very pleased with their work as well as their professionalism. They have always been very respectful of the homeowners and before they leave the property, they make sure they clean-up after themselves. Community Managers put their reputation on the line with their boards every time they recommend a vendor. Renco has never let me down. read more

I called several roofing companies in February during the heavy rains here in the valley. I got quotes from a couple but Shane @ RENCO was the most responsive. His prices were on par with the rest of the quotes - not the cheapest and not the most expensive (not including Lyons Roofing was $4K more than the rest). I chose RENCO because he was the last one I met with and I was leaving for Europe for a month so I had to make a decision. They patched the roof to hold it until I returned from my trip and scheduled the full work when I returned. They did a great job and I'm very happy with the results. Thank you Shane! read more

We were very pleased with the service and pricing at Renco! Everyone I talked to was so courteous and knowledgeable and did a great job! The work was done quickly and the guys cleaned up so nice after the job. I would definitely use them again in the future and recommend them to others. Nowadays, it's hard to find good service like this. read more

We had a couple of concerns regarding the tiles on the roof. Keith came out and did an inspection, put few tiles back in place, found and fixed a broken tile, and DIDN"T CHARGE US ANYTHING! Definitely would use them again and recommend them to others. Thanks for a great experience! read more

Should have written this a few months ago but very happy with the service Renco provided to my company. I met with several contractors for estimates for a new metal roof for the building. Out of five contractors, Lon at Renco was by far the most responsive, service oriented, and customer focused. Our business owner was able to negotiate a great price with Renco and Lon was very patient, taking the time to work out all the details and thoroughly explain the plans. The finished product looks great and the best part is we had some metal left over and Renco was nice enough to help us create a little backyard table out of it. Way to go the extra mile for the customer. Highly recommended. read more

I had an appointment set up for an estimate. It was easy to schedule the appointment, but no one showed up. After waiting for 30 minutes with no follow-up to let me know if someone was running late, I had to leave. I thought I would follow up with the company to see what happened, I understand sometimes things do not go as planned. The office gave my number to the estimator and had him call me back. He did, with no apologies for the mess up, said he walked the property (which is not true as the issue is in the back yard and he could not have gone there unless he jumped the fence and trespassed) and then the call was interrupted and I never heard back from him. Is this for real? I based my choice on the excellent reviews on Yelp, but my experience was the opposite of excellent and simply ridiculous. read more

Once again Renco came to my rescue. Christmas Day we had heavy rains and they came right through my ceiling onto my coffee table. Shane came right out-identified the problem-work already completed. Can't say enough about this company-so glad I choose Renco for all my roofing needs.. sandi read more

Renco saved me money on my Scottsdale home. including their 10 year warranty, but the best part was, the patches that I was doing were redone, and the storms we had in Scottsdale did not penetrate the new roof section. when I say saved money, they did not try to over do it, they did just what was needed to fix the section, and no more. what could have been overblown by a competitor, RENCO did the right amount, for a fair price, and the fix works! read more

Renco showed up on time and gave me a bid that was 22% lower than the next two competitors. They started the work on time and finished that day. Everything looks fine to me and they did a little extra caulking around two scuppers (on a different part of the house) that I requested at the last moment...no extra charge. I would definitely recommend them. read more

I hired Renco after reading the reviews on Yelp. I got 3 quotes, 1 was very high and Renco and other were very comparable. Work was scheduled 4 weeks out. On the day scheduled, they did not show up. I had to call to find out where they were. They apologized and showed up the next day for my repairs. The roof looks good, but there was damage to my house trim. When I mentioned this, they sent Aaron out that day. He volunteered to fix if we had the paint. We purchased paint, he came back out and made it look like new. Overall quality work, fair price and great customer service. Only hiccup was not contacting me when they did not show up. I hired another roofer and had a similar problem no communication when they do not show up. So perhaps industry standard? I would definitely use them again and recommend them! read more

I called RENCO Roofing and scheduled an appointment for an estimate. The date was set I was told that Jari would be the person coming out for my estimate. The day before Jari called to confirm the appointment (which was nice and really unexpected). Jari was exactly on time and very professional, he gave me great advice and an education on roofing tile, underlayment, expected lifespan and options for me to consider when making my decision. NICE GUY! Jari you represent your company well. I will be calling RENCO Roofing again for my next project. Hopefully they are all like Jari. Thank you! read more

Renco recently replace the roof of our Scottsdale home. They had 6 men start and finish in 2 days. They were timely, profession, thorough, efficient, and cleaned up beautifully afterwards. We had questions/concerns, and they addressed them to our satisfaction immediately The roof looks great and is expected to last 30 years. We highly recommend them! read more

Keith and Dylan did an excellent job for us on our gutter installation. Friendly and considerate too!

Brett is an honest guy who knows his stuff. I have a small house. One man did all the work. It's a work of art. I am so pleased. I changed the roof color and removed the tile caps. What a difference those suggestions make. Highly recommend. read more