A tree fell over onto the high tension line on our property, not causing an outage, but still a…read moredangerous situation. I called customer support by phone and within a few hours, a service tech, Justin, came out and cut the tree into pieces that I could move with my backhoe. Very courteous and professional. We leave in a heavily wooded area with thousand of ash trees dying due to the emerald ash borer, and falling trees pose a constant threat to service. I'm pleased with the prompt response to this issue, and in general I'm pleased with PPL compared to the alternatives.

Dont get PPL, wish I could give 0 stars…read more I have been trying to stop my service for hours now, and the phone number to call has been extremely unhelpful. I have been unable to sign in to my account with both my connected phone number, and my connected email address. When I called, they confirmed that my phone number and email were connected to the account, but as I said, I was not able to sign in using either. Speaking to a representative was also much harder than it needed to be. I had to ask to speak to a human multiple times during multiple different phone calls, and by the time I was able to get to the point where i could speak to an employee, the pffice had closed, so I guess I will be trying again tomorrow. I cannot emphasize enough how bad this company is. their business is shady, and I have never heard positive things about them. I hope someone from PPL is reading this and knows that PPL is a garbage company and that they should be ashamed of their business practices.

Their customer service sucks!!! PECO lies in writing and when you report them to the PUC they…read moreco-sign PECO. After an investigation about PECO's lies the PUC rep told me "you are correct, but it is what it is." WTF! Can't stand PECO.

PECO is the UN-company: Unfair, Unreasonable and Unresponsive and should change their corp name to…read moreThe Un-service Co. We are on PECO's auto payment program and unfortunately we just reviewed the Feb to March 2026. statement. (See attached bar chart of kwhr power consumption). Note that PECO billed us for consuming an additional 500 kwhr more than my Feb 2025 bill. Also note that many months our total household power consumption is around 500 kwhr. We have propane gas heat and propane cloths dryer and our only electrical appliance is an electric oven-range. How can we use more power in Feb than during the summer months when we use our air. conditioner? We called customer service PECO three.-(3) different times to file a complaint and obtain additional information. Unfortunately PECO did not send us the requested information and just ignored our request. PECO is the UN-company: Unfair, Unreasonable & Unresponsive

My house had a power outage the other day. My husband reported the outage online and I also called…read more I spoke to Mr. Robinson who was super friendly and understanding. He was able to provide me with an update on when a technician would be out and let me know that other people in my neighborhood had the same issue. He was very thorough and ensure he had my proper information before ending the call. I see terrible reviews about BGE and I am sure because they serve so many there are sometimes issues. With any outage I have had at my home, it has always been corrected in a timely fashion and I have never experienced issues with my bill.

If I could give zero stars, I would. I called about a billing issue and, as usual, no one…read moreanswered--so I had to join the call-back list. After waiting three hours, they finally returned my call. I then spent an hour and a half on the phone (see photo) trying to resolve the issue, only to be disconnected before anything was fixed. When I called back, I was told they were "at capacity" for the day and I'd need to try again tomorrow. So now I have to repeat this entire process. This is completely unacceptable. They have zero regard for people's time. HORRIBLE customer service.

Adam, Harry, and Chuck were amazing! my husband and I had our water heater and HVAC system…read morereplaced in the same day. The team was respectful, communicated well, did a good job, and were on time.

New water heater that they installed gave up on Thanksgiving... had to order parts. Parts came in…read moretoday but they can't install until Friday. 9 days heating up water is not acceptable. Hubby is handicapped so now I have to rent a hotel room to shower....

This company is TOP NOTCH!!! They are fair with their…read morepricing for both oil and services. I just had the nicest young complete the yearly service on the oii burner and he replaced the gauge on my hundred years old tank too. I have using their services for about 5 years now and can only shout accolades from the rooftop. Great company- exceptional in every way

Quick response time. Excellent and experienced technician. Very affordable!!…read moreMy friend recommended them to us and I would highly recommend them to anyone.

Fair pricing and good customer service. They are responsive if an issue arises. Good company.read more

Twice in the last 2 months they came door to door claiming their competitor raised prices when they…read morein fact didnt and also completely ignored the no solicitation sign on the door. Tell your people the next time they will be considered trespassing on my property

Just got off phone getting some usage for next year's pre buy. I continue to be very pleased with…read morethe friendly customer service. Both from the office and from the technicians who service our furnace and A/C. Highly recommended.

Dave cleaned and serviced the furnace system. He was friendly, professional, and knowledgeable…read more Fogel's has always been available quickly when there was a problem with the furnace. Technicians and office staff always helpful.

Ran out of oil during the snow storm. Mistake on our part. Googled emergency oil delivery, and…read moreAmerican Energy Supply came up. Called the number listed and a very helpful woman named Tina picked up! Did not realize I had an account with them. She updated my info, processed my order and was so friendly! Was able to order oil and get confirmation that the driver would be here in an hour. I appreciated the prompt service and would highly recommend this company!

My family has been using American Energy for years. They are reliable, friendly, fair, and very…read morequick! We recently had a big problem with our AC, and despite the heat wave they handled it quickly and with ease. Bonus: everyone we've spoken with at this company is friendly, courteous, and willing to help. Highly recommend! Update: they now offer "the smart gauge" which we have. With a few clicks oil delivery is scheduled. Very convenient!

I have been served by Citizen's Electric Company for 56 years. Over that period I have had maybe a…read moredozen outages. In fact, it's 7:30 am and The lights are coming back on from the latest. Over that period, the local Buffalo Valley Telephone Service was sold to an out-of-state telephone service who closed the Lewisburg office and the service deteriorated to the point that I had to leave. I was afraid the same would happen to Citizen's Electric. But it didn't happen, so I'm still with it. I use automatic withdrawal to pay my bills. The price has soared since governor Rendell deregulated power in Pennsylvania, promising that prices would drop, but I have no complaints. A tree fell against the power line last year causing a major outage. When I called to report it. I got the usual semi-informative recording. But a half hour later the power to our house was restored. I found out from the repair crew that came out lo clear the tree away, Thea what Citizen's had done temporarily was to switch us to a different sector of the network. I couldn't have expected more from a company 100 times bigger.