We highly recommend Leaps and Bounds Heating/Cooling. They were professional, informative and resolved our AC issue. We will be calling them for all our AC/heating issues. read more

Scheduled them to come look at my central air because it was not running properly. Guy came out to assess the situation and told me it was my duct work. He even stated "this will fix the problem." Well, guess what...it didn't fix the problem. I paid all that money for a repair that I was assured would fix the problem and got nothing to show for it. No offer of any type of refund for the ineffectiveness of their service...they came out once or twice more but didn't do ANYTHING to remedy the issue. So I was left paying for a repair that either wasn't needed in the first place or didn't fix the problem they assured me it would. The last guy that came out (apparently one of the owners) was very snippy and sarcastic about the situation as well. I wouldn't recommend these guys to anyone since they bilked me out of thousands. read more

I am very disappointed with my experience with Leaps & Bounds. After purchasing a brand new HVAC system, I expected a smooth installation and a working unit at the end of the day. Instead, the installers were here all day and still had issues with the brand new unit, leaving me without AC on a very hot day. It made being in the house very uncomfortable. Although the installers were nice, that was the only good part of this experience. The company offered to pay for a hotel, but because of other responsibilities, it was not a practical solution. What made matters worse was the lack of communication afterward. I was told technicians would arrive at 10:00 a.m. the next day to troubleshoot the problem, and I made sure to be home. By 10:45 a.m., I still had not heard from anyone. No call, no update, nothing, until I reached out to them. The new technicians finally arrived at 11:45 a.m. For the amount of money a new HVAC system costs, this level of inconvenience and poor communication is unacceptable. Nice technicians do not make up for a brand new system not working and the lack of respect for a customer's time. read more

I would like to begin by stating that these are my personal opinions and observations concerning my time spent and experiences working with Leaps and Bounds. Other individuals may have different opinions and experiences, but these are mine. My tenure at this company was very short lived. I'd been attracted to it after seeing their social media posts and ad campaigns. Employees were prominently pictured on social media, meetings/company breakfasts shown, and happy customers pictured next to their new equipment. I was even included on two social media posts during my short tenure. I discovered, in short order, that the company's social media/advertisement persona was not entirely accurate to it's real life culture, values, and day-to-day operation. I worked in the company's HVAC installation department, so I can only confidently present my opinions based on my experience with this end of the business in particular. The company does operate HVAC service and plumbing service/installation. I've no experience in those departments. Leaps and Bounds (L&B), formerly AC Service Pros, has been in operation for approximately 2yrs and has begun rapid expansion of it's business model within the last year. It is my opinion that with that expansion has come rapid and significant decline in quality of workmanship and compliance with the Pennsylvania Uniform Construction Code (PA UCC). I had observed, reported, and attempted to rectify issues with installation that I believed went against customers' best interests, standard trade practices, and that were, in some cases, blatant violations of PA UCC and EPA 608. Opinions and observations presented in later paragraphs will explain why I have come to this conclusion about the company. Firstly, I had observed that a decent amount of L&B's installers had less than one year of experience in the HVAC trade. Most began their HVAC career with L&B and had assumed that L&B's company practices, operation, and lack of oversight/back end support were standard within the industry. After all, their only point of comparison was L&B. Certain persons working with and recovering refrigerants also had no EPA 608 certification at any level and were not being directly supervised by an individual who held a certification. Sometimes, certification holders were not even on site. With that said, L&B had some installers with an abundance of experience and proper certifications. However, this would lead to extremely large variations in quality of installs from job to job. Additionally, concerns amoungst more experienced installers regarding job quality, back end support, and logistical support were ever present. The turnover rate for experienced installers was high due to these factors. In fact, the install manager that interviewed and hired me had quit within a week of my hiring. Call backs and warranty repairs on equipment that was less than one year old was routine for this company, and mainly stemmed from their use of less experienced persons as install technicians. Restricted TXV's and filter dryer replacements were common due to their non-use of nitrogen flow when brazing and excessive use of brazing material, causing excessive build up of contaminates within the lineset. Other common call backs would include supply/return ducts and trunks falling apart due to improper securing methods, system issues due to a plethora of ductwork deficiencies (improper sealing, undersized returns, supplies not receiving enough airflow leaks, ductwork/grilles falling apart or off the wall, etc...), leaks stemming from non-glued PVC fittings or backpitch, system failure caused by improper wiring. One specific issue that I'd like to mention would be a warranty call that I responded to in which the installing technician ran a 10/2 UF wire up the side of the home and wire stapled it across the home's asphalt shingled roof, running it back down the side of the home to the mini split ODU. A run across the basement and along the house's siding was possible and is what I had replaced the previous run with. The roof was obviously compromised and shingled needed to be replaced due to the previous installers negligence. The company meetings that I had experienced also differed from what had been portrayed on social media. The first meeting I had been in attendance for consisted of one of the owner's, Brandon Carey, all but yelling at everyone in attendance in regards to many of the quality issues and callbacks that I have mentioned in previous paragraphs. Rather than taking responsibility for their role in the issues regarding quality and call backs, by means of using in experienced technicians as leads and providing minimal support/training, installers were singled out in front of the group and threats were made to reduce pay or move to flat rate based pay due to the issues. No solutions like increased training, supervision, or creation of a company wide standard practices booklet were provide read more

From MY expeience with them, Excellent company from initial diagnosis, to sales rep, to install crew to follow up. All called ahead to confirm arrival time, all within designated window, and all had picture I'd on text of person/s coming. Will use again for HVAC issues and maintenance. read more

Fair price, great service. Technicians arrived when scheduled. Owners checking on job constantly. They were polite, clean and left our property looking better than when they came. We replaced our natural gas furnace and three ton air conditioner. Old metal duct work replaced with new. Couldn't be more pleased. Would highly recommend. read more

Jovoni from AC Service Pros was was pleasant, knowledgeable and thorough. I would highly recommend this business!

Our experience with Leaps & Bounds started with Bob the Project Manager. He was the only one of the three sales representatives who measure each room to determine what size heat pump unit we would require. The Technicians, Chris and Isaac arrived promptly and kept us informed every step of the instillation. They tested the unit and explained how to operate the thermostat. This is a professional organization. We would recommend them for all your heating and cooling needs. We would give them a 5 star rating read more

Outstanding, professional service. All concerns and questions were answered without hesitation. Value was on par with common current pricing, although higher quality manufacturer products were installed. We will be using them again in the future. read more

Leaps & Bounds - Heating & Air Conditioning/HVAC Near Me - Lemoyne, Pennsylvania

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