MY PAYMENT OF $168.95 TO DAFLURE HEATING, COOLING AND SOLAR FOR A SERVICE CALL WAS A COMPLETE WASTE OF MONEY
In May 2022, a Daflure technician checked my heating/air conditioning system. He found the 2 filters plugged completely shut, however, he had no filters in his truck nor did he offer to get filters. According to a November 2021 Daflure invoice, the filters were replaced and the whole system was checked and working properly. I do not believe the filters were replaced as stated, as the house was vacant for 4 months after the November service call and the filters should not have become completely plugged completely during that time. The technician seemed unsure of the system, and spent most of his service visit at his truck, on the phone asking for advice. The technician called me later and suggested replacing 2 parts, at a cost of $1,534, to see if that helped the system. He advised that the system should be completely replaced, which would cost thousands of dollars, and offered only one appointment time for his sales people to meet with me. The technician made it sound urgent to get an appointment, stated that appointments "go fast", and if I didn't take the only one appointment time he offered, he did not know how long it would be until I could get another appointment. The technician also stated that he would e-mail the detailed results of his service call. Even though I was required to pay $168.95 that same day, it took 5 days and 2 telephone calls to finally get the e-mail from Daflure with the detailed results of the service call. I believe I got bad advice and felt pressured to make an appointment for a new and un-needed expensive system. I find it baffling that the heating/air conditioning system checked out fine in November 2021, and now just 6 months later a replacement system is recommended.
While waiting 5 days to get Daflure's e-mail with the detailed service call results, I called a very reputable company to double-check my heating/air conditioning system. The new company charged far less than Daflure, and their technician did a thorough inspection and diagnosis of the system. The new company technician stated the heating/air conditioning system was working fine and the only problem was the plugged filters. The filters were replaced, and the air conditioning has been working great, keeping the house at a very cool and comfortable temperature. read more