Outstanding Service from Start to Finish! We recently had a new heat pump and two air conditioning units installed, and we couldn't be happier with the experience. From the very beginning, Fred made everything easy; he handled scheduling quickly, provided clear and fair pricing, and delivered excellent customer service throughout the process. The installation team, Tom and Joe, were absolutely fantastic!! They were friendly, professional, and extremely respectful of our home. Their workmanship was top-notch, they kept the work area clean, and they took the time to ensure everything was done right. Overall, this was a smooth, stress-free experience with great communication and even better results. We highly recommend Cool Masters to anyone looking for quality HVAC work and exceptional customer service! read more

Excellent job. Second furnace Cool Masters installed for me. Best price, fast service, professional work, really nice folks. I recommend their company to everyone. read more

If you're looking for a company that will not rip you off, then contact Cool Master! Mr Fred and his sons are honest and their work is outstanding. Thank you Mr. Fred for your quick response when my furnace shut down! Thank you Joe for getting my furnace up and running again! read more

We woke up to a very cold house on Saturday of Easter weekend. My 86 year old Mother doesn't tolerate cold very well, so I called and spoke with Fred at CoolMasters. Please take my review to heart. He was so kine and talked me through the issue and said if this doesn't fix the issue to return the call. So a few hours later I was working and had my son check in and the house was still cold so he called Fred back. With his direction he walked my son thri the issue and we have not had any cold nights or days since! Thank you Fred you are AWESOME!! Shirl and Julie Klinedinst read more

Very professional - highly recommended I could type a long story about how wonderful they are, but just simply know this: I guarantee you that the next time I need hvac help, CoolMasters will be the first company I call. Period. read more

I am extremely satisfied with their quality of work and how knowledgeable they are. Owners and technicians are amazing people. They are very upfront and honest which is very hard to find nowadays. Very kind and professional people. I would definitely recommend them to whoever needs air conditioning and heating needs. I will always use them as I know I am in good hands. read more

They replaced our furnace through the York Planning Commision. After it was installed, it kept shutting down. His tech came out and got it running again, only to have it shut down again. When I called again, I was told that there is nothing wrong with the furnace and I would have to start paying for service calls. I was told this very rudely. I had them come our again, only for the same thing to happen. I refused to pay for the service call and ended up getting a very hostile message from the owner about it. I called another service, and upon their inspection, it was found that there was air getting in the line because the hose from the tank was not installed properly. So the problem was Cool Masters fault all along. Avoid if possible. Very bad customer service and a rude owner. read more

Woke up this am to no heat in the house. I called cool master even though they were booked solid to end of the year Fred found the time to come to our house within the hour of when we called. . Came in with a mask and was a true professional explained everything to me in what was wrong. I would definitely without a doubt recommend this company and will be using them in spring. read more

I am extremely satisfied with the professionalism and quality of the work that was completed on my central air replacement project. Fred was up front and precise and very professional with everything we talked about for my job. His on time and advice about the job was excellent. Joey and Austin were very knowledgeable about the job and they completed the job in a very fast time. They installed and replaced everything with no problem and no interruption to my daily routine. All 3 of these men were an asset to the company. As a retired master electrician I would say this job was superbly completed. I would recommend Coolmasters to anyone that needs any Cental air conditioning work. Thank you. Bill Otto read more

I appreciate Fred's quick response to my call. Being without heat on some of the coldest days of the year is not fun. In just a few hours he diagnosed the problem, picked up parts and installed them. My house is now warm and comfy! read more