One star / low rating for the unprofessional and rude behavior and lack of professional response…read morewith the plumber I talked to several weeks ago - I never got any service due to the issue of the individual I had phone calls with on three separate days over the course of about a week. The phone calls ending with their representative hanging the phone up on me after being strangely rude and aggressive. In defense of the company, I never got a chance to have the services of the company reviewed due to the terrible interactions I had with the plumber over the phone. My landlord gave me their number since years ago they did some work on the house I'm in, and I called to set up someone to come out and help with a couple problems at the house. First conversation with the man who answered, I felt the plumber was quite, oddly rude throughout the call and he eventually tried grill me for giving him numbers of dates instead of days of the week? I kind of laughed it off a bit and assumed perhaps the individual was having a rough day or was busy around the holidays for benefit of the doubt. He tells me to essentially call him to come out to my house the morning of the date we planned on. When I did call him the next week on the morning we planned on, he had seemingly completely forgotten the conversation we had last week or never wrote anything down because he needed all of my information again, as well as had to ask me about the problems in my home all over again even after stating he remembered me eventually. The plumber then stated he wasn't sure if he would have time to come to my home on that date we planned on, again that is frustrating but it was around the busy holidays so I tried to be flexible. He told me he would call me by the end of the day to let me know if he was coming out that day or if he had to wait and come out two days later. I made sure to specifically clarify if he was going to call me back today regardless of what was going on (because I do this typically with anyone), and he stated that he surely would call me back, as that is what he always does. Then later that evening I had no phone call and had to assume he was not coming out and going to come out two days later. It's frustrating because I had called off work extra for this occasion but I know some things can't be helped. Finally, after two more days, I call the plumber that morning to ask if he is coming out to my home on this day and why he did not call me back two days prior to let me know what was going on. This must have upset him to be called out on the phone call because without any further discussion or answering my questions he simply yelled and said I could call another company then and hung up the phone without giving me a chance to respond. So there was a whole week of my time wasted, and my problems remaining in my house for a week. I almost would have rather him act like a psycho on the first phone call so I could have just called someone else sooner. Again, I can only hope this is a single occasion of the way this plumber treated someone over the phone even - but I would not want someone like that in my home in the first place and felt the need to tell others about my experience. I hope someone finds this helpful to look elsewhere or hopefully there's more than one guy working there and I was just one of the unlucky customers.

These guys are awesome! Came in and got the job done in less than 24 hours! Friendly, efficient and…read morewilling go the extra mile. We needed a new water heater - they got one ordered before leaving my house and had in installed the very next morning. Can not recommend them enough!

We never was given the chance to see or purchase their products…read more Our furnace went down and needed a replacement fairly fast, everyone ( 6) we called jumped to get us a quote that same day and could install within 1 to 5 business days, I called and left a message with Elizabethtown and no one returned my call, I called in and was told the salesperson couldn't make it out for 7 days, I told her we had no heat, but she stuck with the time, so we went elsewhere. I am sure they sell a good product, but I feel if you can't jump to get my business you're not going to jump to service me.

I called them at 1:04. I got a call back from Tyler within ten minutes. He found the problem and…read morefixed it immediately. He was very professional. I would recommend Elizabethtown Heating and Cooling for any issues you may have.

Shortly after we moved into our new home in the middle of a cold snap, I inadvertently shorted out…read morea fuse in our furnace. I don't recall why I was even messing with it, but we grabbed the first listing that came up and called them. It was Saturday night around 11. The technician called us from the road and suggested that it might be that blown fuse, but I don't really know anything about HVAC machinery and told him to come on out. It probably took him longer to walk from his truck to our front door than it did to diagnose and fix the problem - blown fuse!! At any rate he was a pleasant fellow - just wish I could recall his name - and we've had zero problems with the furnace ever since.

charged me $450 labor for a job that he play for said would take three hours and it took them less…read morethan 40 minutes. Also overcharged us double for the part.. do not use!!!

Full house and clogged sewer line spewing raw sewage into the street on New Year's Day! Called R…read moreand B and they told me about their holiday emergency fee which seemed reasonable to me (this was an emergency). Then the tech called me from his other job to let me know he was finishing up and on his way. It was a mess but he had it fixed in less than an hour. Great response, explained what he was doing and did a great job for a fair price. "Before" pic below!

Best around Usually same day service without breaking the…read morebank I've used them 7-8 times

Several weeks ago I called the plumber Czapp & Griffith after I noticed water dripping from my…read moregarage ceiling. The woman who answered the phone was so pleasant and was able to have a plumber out within an hour. He was very knowledgeable and was able to fix the problem immediately as well as several other issues I was having with 2 toilets. Another plumber came to assist him and he was also pleasant and knowledgeable. They said we would be mailed the bill. We had a figure in our mind of how much that bill would be and it was considerably lower than we anticipated. I now have a plumber I will call every time. I would highly recommend Czapp & Griffith for your plumbing needs. G Carroll

If I could score higher than a five, I would. I have been dealing with Paul for all of my…read moreplumbing, heating, air conditioning, and hot water heater needs for more than 20 years. Their service is prompt, courteous, and professional. During their last visit, Paul came out Sunday of Labor Day Weekend to assess our need for a new hot water heater. Two guys showed up Tuesday as scheduled, one was named Kurt, and were out in 90 minutes. They have a lot of experience and take pride in their work. I would recommend all of their services to everyone. Wes.

Great company. After one experience, I will now be using them for all my HVAC needs. They…read morecommunicated really well, were professional, knowledgeable and very reasonably priced. They offer a maintenance plan that I signed up for as well. I highly recommend them for any HVAC issues.

Gosh, where to begin. First heat wave of the spring and our hvac isn't working properly. I call a…read morefew other places and leave messages with no response. As soon as I called Old Line, Jennifer answered and was happy to help me. Appointment was scheduled on a Monday and James, the owner, was here Wednesday. Unfortunately, this was no easy fix and the hvac needed to be replaced. I suffer from a form of inflammatory arthritis that is exacerbated by the heat and would be without ac for a week or more. Do you know what James said? "I've got some window units that I'll bring by so you'll be comfortable until I can get back to install the new system". Within 45 minutes of James leaving my home, there's a knock at the door. It's Jennifer with the 2 window units. Wow, just wow!! Who does that? No large corporate hvac company would've done that. Talk about above and beyond and making us feel like family. I felt as if I had known James for years. Personable, honest, reliable and above all a wonderful human being! Today my new hvac was installed and I'm happy to say it's nice and cool. I can't recommended Old Line enough. If you need any type of HVAC work then give them a call. Reasonable pricing and financing is available.

Very friendly staff and more than fair pricing. Had several estimates completed and Stan not only…read moregave me the best pricing but better energy efficient equipment compared to other proposals. Which was important to me with energy cost rising and expected to rise in future. I had complete HVAC system completed which took I'm guessing 6 hours. Was completed professionally and cleaned up when they were finished. Installers briefly went over thermostat and was given all manuals for equipment installed.

Three Mondays ago, I discovered a sewage backup in my partially finished basement. I called…read moreShrewsbury Plumbing & Heating and reached them right at the end of the day. A crew responded and cleared the line by plunging the outside clean-out. They were on site for about 30 minutes, and the visit cost $180. I appreciated their quick response and the referral to a restoration company, which arrived within three hours to begin cleanup. Unfortunately, last Thursday night--after a week-long restoration process--the same problem occurred. The next morning, Shrewsbury Plumbing & Heating returned. They snaked the main drain and restored flow. I asked whether there would be a charge since this was the same issue occurring so soon after their first visit, and I was told to call Stan on Monday when he returned from vacation. That visit cost $279. This Tuesday, yet again, we experienced a sewage backup. I called and spoke with Stan, who informed me that the company does not guarantee sewage backup repairs. I asked why a camera inspection wasn't done during the first or second visit, and he explained that they first attempt less involved methods. In hindsight, the initial response amounted to short-term fixes that did not identify the root cause--while generating additional service charges. On this third visit, the crew worked hard and ultimately used a camera to discover a stick lodged in the main drain, which they removed. This visit cost $444. I understand that not every issue is obvious on the first attempt. However, when I call a professional for a problem I cannot resolve myself, I expect that the goal is to fully diagnose and eliminate the cause--not to take incremental steps that allow the condition to recur. I am a career firefighter, and when someone's house is on fire, we take extra measures to prevent a rekindle. That is part of delivering competent and responsible service. Given the nature of a main sewer line blockage and the costs involved per visit, camera inspection should be a standard early step--not a last resort after multiple failures. My criticism is not aimed at the technicians who came to my home; Steve and Nate, in particular, were professional and worked hard. My concern is with management decisions and the lack of clear procedures that prioritize resolving the issue correctly the first time. If a camera had been used during the first visit, this issue could likely have been resolved immediately--saving significant time, stress, and expense. I am writing this review to encourage a more customer-focused approach moving forward. The rating associated with this review reflects management practices, not the field crews who responded.