Fair pricing and good customer service. They are responsive if an issue arises. Good company.

I'm giving this company two stars because of how they handled my complaint. The customer service was disappointing, and instead of working toward a solution, I felt like my concerns were dismissed. A message to the manager, Mr. Nick: I encourage you to invest in leadership and customer service training. Strong communication and problem-solving skills go a long way in resolving customer issues professionally. Here's what happened: In 2022, I signed up with Evergreen Disposal for twice-weekly trash pickup on Tuesdays and Fridays. For the past five years, that was the service I received. On Friday, June 26, 2026, my trash was not picked up. I initially assumed it was due to a missed payment, but I brought my account current. Then, on Tuesday, June 30, 2026, my trash was missed again. When I called customer service, both the representative and Mr. Nick told me that my service was only supposed to include Friday pickups and that the Tuesday pickups had been provided "as a courtesy" for the past five years. That explanation simply doesn't make sense. If I had been receiving Tuesday pickups consistently for five years, it's reasonable to believe that was part of the service I originally signed up for. It was frustrating to suddenly be told otherwise and that I would now have to pay extra to continue receiving the same level of service. Because of this experience, I decided to cancel my service with Evergreen Disposal. My advice to potential customers is to keep copies of your service agreement, document all communications, and verify exactly what services you're paying for. It could save you from a similar situation in the future. read more

The sales team ignores no soliciting signs and are rude and aggressive. They come on your property, read the no soliciting sign, and ring the doorbell anyway. Then after it is pointed out they try and question you anyway. read more

I called them for service, and they charged me $105.00, and they were supposed to deliver trash cans to my house in April. I never received the trash can, and they never provided me with trash collection services. I called them in June when I got a bill from them for my refund, but they refused because I did not call soon enough. I will never use them again. read more

Deceptive sales practices! Their salespeople came to our house while I was out of town, and my husband gave them my contact so they could send info. Instead, they signed us up for trash service! I cannot wait to get them on the phone to cancel. read more

Let me add another one star (can't go lower) review. This company is extremely aggressive. They descended on our neighborhood going door-to-door even though there are No Solicitation signs posted. I told them I wasn't interested in their new customer "teaser" rate, which my current provider matched. Yesterday, someone else showed up trying to get me to convert service. They showed me a map of the area identifying all their customers (not sure if those customers agreed to expose their relationship). I reminded him that it is unlawful to solicit in a posted neighborhood. Check out the BBB reviews: https://www.bbb.org/us/va/ashburn/profile/garbage-removal/evergreen-disposal-inc-0241-200503820/customer-reviews Over the Christmas holidays, I noticed that Evergreen customers had their Christmas trees at the curb for many weeks without getting picked up. Eventually, the disposal service I use picked up the trees for Evergreen customers (not sure why). Glad I continue to use our current disposal service. read more

Twice in the last 2 months they came door to door claiming their competitor raised prices when they in fact didnt and also completely ignored the no solicitation sign on the door. Tell your people the next time they will be considered trespassing on my property read more

Monday 10/6/25: We only did 4 days with them before canceling; we didn't even hesitate paying the $75 for them to pick up their cans and we let them keep our prepaid quarter. They're new to our area and we had a door-to-door salesman come by. We were promised things that didn't come true during the first week. We were given 1 trash can, 1 recycling can, 2 stickers we could put on our own cans for trash, and 2 stickers for yard waste to put on cans. On our service day, Evergreen missed 2 of our trashcans with the stickers on them. We called and they said they would come again. We've been looking at the cans all day Friday, Saturday, Sunday. It is now Monday. When we called, the guy confirmed it was marked incomplete and they could come today. You should've already come for trash pick up? It's already Monday 2PM. I don't want to babysit a paid service. read more

We switched to Evergreen Disposal after a frustrating experience with American Disposal. From the moment I reached out to Evergreen to set up our account, they were incredibly easy to contact, communicate with, and schedule service. Our trash cans even arrived much earlier than expected, which was a pleasant surprise, especially since the previous company didn't even provide us with trash cans! Evergreen Disposal sends out email schedules well in advance, keeping us informed about any changes to our pickup route. This proactive communication is so helpful and thoughtful. We have never had a missed pickup, and they consistently go above and beyond with our trash and recycling, even when we might have a bit too much at times. I remain thoroughly impressed with Evergreen, especially after the terrible experience we had with the previous company, which would claim to have picked up our trash while, in reality, they hadn't, yet still charged us for it. Evergreen is a reliable business, and I'm so grateful we found them. It's important to highlight the hard work and courtesy of both the administrative and manual employees--qualities that are quite rare these days. Evergreen gives off the vibe of a small business that truly cares, even though I know they're a larger company. While I may not consider this a necessary selling point for a disposal company, I must mention that their trucks are the cleanest I've seen in this neighborhood. This is especially noteworthy compared to many other trash companies operating here, whose trucks often look worn. Evergreen consistently stands out, embodying excellence every time. I'm proud to have service with them. Please give my kudos to whatever team members service the 22003 area; my family appreciates you. read more

I never leave bad reviews, but this was a HORRIBLE experience with this company. In the short amount of time paying for their service, they failed to make any attempt to pick up our trash SEVEN TIMES. On the last complainant, they claimed that they put us on the "supervisor list" to make sure it didn't happen again and then immediately still managed to fail us yet again the following week. Additionally, the last time they actually picked up the trash, they threw the can in the middle of my cul de sac about 20 feet from my driveway which seemed to be done intentionally. Cancelled service and will never use or recommend this company. read more

If I could put zero stars, I would... They signed me up on a door to door visits, but in the end I decided to stay with my old company and called them to cancel. They insisted on charging a $75 fee for pick up of their containers even though the service did not even start and their contract clearly stated that $75 fee was only applicable for price-shopping in the first year of service. Scammers that should be avoided! read more

Evergreen Disposal came by our home with a good sales pitch and a reasonable price. So, we left our old company for Evergreen. I am sorry we did. We had no issues with our old servicer (American Disposal). Once we switched, Evergreen had a 54% fulfillment rate on their services over a three month period. They missed either trash, recycle or both nearly half the time. When I called, they would come out a day or two later to correct the missed pickups. Evergreen offered a credit for missed pickups when it was impractical to come out due to the next scheduled pickup time. I spoke with several levels of management to rectify the issue. Finally, I was told a member of management would call on the day following trash service to verify pickup. I never received a call. The next call I received was someone telling me that they will be canceling my service because my street is too narrow and there was a power line running parallel to the road at my neighbors home. UPS, Republic Trash service and American Disposal are all able to navigate the street. I asked for a refund and was told that I would hear back from management. Once again, no response. I guess since I prepaid, I won't see the price adjustment they promised for the missed pickups, let alone a refund. I will be going back to American Disposal who never missed a pickup and is comparably priced. Save the aggravation and skip Evergreen. read more

Deceptive practices by salespersons. They go door to door telling you they are signing you up for " more info. Liars! They sign you up for service. read more

I call Evergreen and a person answers. They are responsive. They are the most competitive in our area of Northern VA. They give us lots of digital communication to let us know if holidays or inclement weather will change their service schedule. I have had 3 other garbage collection services at our home since we moved here in 1998. Evergreen is the BEST by far. I am super happy with their service. read more

Evergreen Disposal has proved to be far superior than the other waste removal companies in the Kings Park West area of Fairfax County. Since my service with Evergreen started in October of 2024 (8 months): not one missed pickup!! Their email communications and website posts have been timely and accurate. And, the best of all: same day pickup for waste, recycle items and yard waste-- not three separate days! This is absolutely more convenient for me as compared to three separate days the other guys provide on an "on again, off again basis". Also, the price is right. Evergreen is a great example of how a competitive marketplace works. read more

Very poor customer service. We had just gotten back from a trip when they were starting to service our road. I got the trash can out before they were done with the cul de sac but they just passed by our house on the way out. I know they saw me bring the trash down. When I called customer service they said to make sure the trash is out before they get to us next time. I understand we should have our can out earlier but decent humans would have stopped to get the can, they wouldn't have had to backup or anything. They looked at me as they passed by and hit the gas. Very disappointed in this service. read more

Trash pickup. Trash is promptly picked up on the appropriate pick up day. High quality work, no Trash is ever left on the the street and my Trash can is always returned to my driveway. Also service request on the Trash can is timely. read more

Good company. Helpful and reliable. Every time I called them they always respond kindly

Do not use this service. Signed up for service, cancelled because we moved. Paid by the quarter, NO refund for the months not used and they charged my credit card a fee WITHOUT authorization for removal of the can. Do yourself a favor find another company. read more

We have had evergreen as our trash service for 2 years now. They have always been consistent and on time with pick ups. The one time there was a delay, it was communicated to us ahead of time so we were aware of the issue! The workers are very friendly and do a great job! read more

I required the front door service and was told they could definitely accommodate my request. The monthly fee was definitely affordable and fit well within my budget. I haven't begun service as of yet. When I require it, I'll look forward to that relationship. S. Gilbert, USCG read more

Usually very good but our trash was not picked up last week and our cans are completely full.

Did a very good job no trash left behind. They showed up very early this morning post Christmas they did a very good job picking everything up i am very happy with Evergreen. I think they are a family oriented business i had a few problems with them a few years ago but not now i guess may be new management great job and keep up the good work nothing but good things to say.For the value it is very reasonable compared to Waste Management of St Marys County no comparison great job Evergreen. read more

Our yard waste was not picked up on our Friday puck up. I emailed the company first since they close at 430. Nick got back and told me to call customer service. On the following monday I called and was told it would be picked up by end of business Tuesday. Nick emailed me a few times and was as useless as the lying phone person. By the time the next pick up came around I had to hand the soaked bags and get them back in the spot to hopefully be picked up the next morning. This experience is not what the customers of my sub division signed up for. read more

Always here on days they are expected. Never leave a message, cans are pulled up into the yard after they empty.

Great company! They always keep you informed on holiday scheduling. The staff has always been helpful when calling. Thank you!

their service is terrible it's been 3 weeks and they still haven't picked up my trash. my trash is piled up. I plan on canceling this service. read more

Friendly, professional and prompt customer service. New home purchase in the community but not a new home buyer. Different from my last HOA but appreciate that the service was easy to set up and everything was explained clearly. read more

Terrible customer service. Consistently missed scheduled pickups even though trash can was at the curb the night before. Their agent tried to blame me. Cancelled service. read more

Thank you for your quick responses in replacing our garbage can. It lasted over ten years and the ease of getting a replacement quickly is impressive and an example of your good customer service. We appreciate your service. read more

I love this company. We trialed a few different companies several years ago and the price, customer service, and number of pick-ups per week (We need two) aligned with what we needed. Additionally, they do offer bulk pick-up for those old couches, mattresses, etc. that you just can't take to the dump yourself. We've never had a missed pick up and during inclement weather, Evergreen is on top of communicating to their customers. I love that they don't put their employees at risk just to make a buck. I would 100% recommend Evergreen Disposal. read more

We recently purchased a home in North Beach and began service with Evergreen promptly. They were kind enough to pick up garbage left from the prior homeowner and her trash service that had not been picked up intentionally. Thank you for top notch service and quick responses! read more

Great trash service would say it's one of the best by far. I definitely recommend to used their trash service

Great service. Always picking up as scheduled and never an issue with trash on the street or area.

Quality of service is wonderful and everything as well. And it was done an expedient manner.

I'm very pleased with the service. Thank You for the updates that comes during the holidays and whenever there's a delay

Great trash company!! Very reliable and they communicate well prior to holidays. Best company we've ever used. read more

I appreciate Evergreen for honoring the special request as agreed. They picked up on time.

Excellent and prompt service. My bulk trash was also removed without issue. No complaints.

My trash wasn't picked up on Thursday October 31, 2024 & I called on Friday and told the dispatcher that all of Bannister's trash had not been picked up. An Evergreen truck came within an hour and picked up the trash. read more