Their customer service sucks!!! PECO lies in writing and when you report them to the PUC they co-sign PECO. After an investigation about PECO's lies the PUC rep told me "you are correct, but it is what it is." WTF! Can't stand PECO. read more

PECO is the UN-company: Unfair, Unreasonable and Unresponsive and should change their corp name to The Un-service Co. We are on PECO's auto payment program and unfortunately we just reviewed the Feb to March 2026. statement. (See attached bar chart of kwhr power consumption). Note that PECO billed us for consuming an additional 500 kwhr more than my Feb 2025 bill. Also note that many months our total household power consumption is around 500 kwhr. We have propane gas heat and propane cloths dryer and our only electrical appliance is an electric oven-range. How can we use more power in Feb than during the summer months when we use our air. conditioner? We called customer service PECO three.-(3) different times to file a complaint and obtain additional information. Unfortunately PECO did not send us the requested information and just ignored our request. PECO is the UN-company: Unfair, Unreasonable & Unresponsive read more

I have been on hold for over an hour. Customer Service really sucks! Get more employees, but don't torcher human being like this! By far, the worst CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY ENTIRE LIFE! I wish I could give them a big fat zero because I would! read more

I've been waiting on hold for Peco to sign up for new service for over 50 minutes. Not only that but it does not have the address of my building, a building with over 220 apartments in the system for me to sign up online. Peco has the WORST customer service I've ever seen. As soon as I finally get to sign up and move in I will be moving the supplier of my utilities to another business. I wish I could drop Peco completely but they have to deliver the energy. DISGUSTED! read more

It's 21 degrees in Philadelphia today and I've been without power since 8:30 pm! It is now 7:22 am!!!!!! Very incompetent! It's not a fire, it's not a hurricane, it's not flooding, it is snow!!!° hire new workers bcuz the ones u have sucks!!!!! Fuck u peco for having us freezing bcuz your electricians don't know how to do their jobs!!!!! read more

Horrible customer service always 2 hours on hold to be placed on hold again . No one ever helps you

If I could give zero stars I would. This company desperately needs organization and trained employees. Bill amounts are NEVER the same and every time I call regards to the bill or an outage, the representatives all say DIFFERENT THINGS! one rep would give an "amount due" for power to be cut back on and then a new monthly. But then next day your power turns back off and you speak with a new rep and they say there's ANOTHER AMOUNT DUE! Make it make sense. Worst company ever. Literally they should document their calls because they all say something different and never make any sense. You can't make 1+1=3. Smh. read more

Terrible service...without electricity for over 11 hours and still no resolution, remote reset takes 4-62 hours, absolutely unacceptable

Peco is trash!! multiple days with no electricity this is day two and we are still without power

PECO's long-weak service has deteriorated to "terrible." Most recently, they insisted on charging me a deposit when I moved to a new address. Even though I keep the same account I've had for twenty years. If you are patient enough to eventually reach a human being, all they do is read the "policy" to you. They don't acknowledge that the actual circumstances are directly contrary to the part of the "policy" they're quoting. They know that people don't have much choice, so they just rob them without hesitation. One thing you CAN do to fight back a little bit is to choose a different power supplier than PECO. Any other option. It moves a few bucks away from PECO and to whatever utility supplier you choose. read more

I would give them 0 stars if I could. I waited 25 minutes to speak to someone then when I explained my situation, the rep said 'I'm confused". When I asked to speak to a supervisor, she hung up. So. I went to the PECO building to speak to a person and they are closed to the public. There is a guy outside with flyers giving the phone number I just called. He said the customer service center no longer exists. read more

After reading the other reviews here, I am pretty sure you are aware of how bad your customer service is. A TEN MINUTE JOB TOOK THEM TWO DAYS TO COMPLETE, so I'm still going to add mine to it. There was a gas leak, PGW came out, the Fire Department came out, and then Peco came out and took the meters off my house and the neighbors house. PGW fixed the problem, it took them a couple of hours. PGW said it was okay to turn the power back on and the Fire Department gave the okay for power to be back on at around 2pm. Peco was contacted by me, my neighbor and PGW, multiple times. Said that someone would come out to turn the power back on. Got a text saying they would be there by 7:30pm to turn the power back on. 7:45 I called because no one showed up. Was connected to an automatic voice who said they were closed and call back the next business day. I'm confused, the PGW guys are confused, why have they not shown up? PGW needed them to turn the power back on so that they could make sure my pilots were re-lit and there were no other issues. They stayed as long as they could, which was a couple of hours. Meanwhile, I'm in my house with no power, and no gas. I go to my car to charge my phone and PGW supervisor shows up. I explain to him what had happened and he called Peco. Said they told him someone would be out ASAP. This is at 1:30am Sat morning. I call at 9am and was told someone was coming out. Nobody came out. I call at noon and was told someone was coming out, nobody came out. Finally at 3 someone comes out, but states he was only there to do one house. He puts in a call to his higher ups and they okay him to do both houses. IT TOOK HIM TEN MINUTES TO DO BOTH HOUSES!!!!! If Peco had been forthright and told me they didn't have anybody available I would be more understanding. They could have told me they wouldn't be able to do it until the next evening and I could have made arrangements. But since they didn't I had to call out of work, cause I didn't want to leave my dog in a hot house with no circulation. I wouldn't have a half full of partially thawed food, that I'm not sure is safe to eat. And since PGW can't schedule anyone until Monday, they told me this up front, my gas is still off so any food that was safe to cook today, won't be by Monday. And just so, we are all clear it took them TEN MINUTES TO RESTORE BOTH HOUSES !!!!!!!!!! After requesting service so many times I can't remember how many. And Peco didn't tell me they were turning off the power, I found out after PGW said I could run inside to get my meds. read more

Worst service ever. After visiting 8 times, issue still unresolved. They don't follow up.

I have been calling for days to have a service drop issue corrected. Now, PECO just drops my calls. No help online either. What a bunch or ignorant cretins! Should be able to rate as negative Stars. read more

Terrible customer service. Long phone wait times to deal with issues that arise from a poorly designed website.

PECO has stated that there would be a link on their website for this new PECO Customer Relief Fund, yet there is not. When one clicks on PECO's visit application page it takes one to the United Way website, then one clicks on PECO Customer Relief Fund which takes one to another United Way page where one scrolls down to visit this webpage where one clicks on this which takes you back to another United Way page but it never links one to the online application. So, my question is there really an application or just PR that leads to nowhere? read more

Peco Electric has a lot to answer for! The storms of Thursday, June 19, knocked out power for 300k customers. After 72 hours of outage, 25k customers are still out. Our street has a lot elderly citizens who are struggling in the heat wave without air conditioning! Peco said that addresses in and around the streets off Conestoga Road will be restored by 11pm on Saturday, June 21. 12 hours of broiling alive later, that status changed to 7am Sunday, June 22. Online, that changed again to 10pm Sunday, June 22. Hardwicke lane, Comrie Drive - these have over 60s residents who can no longer tolerate being baked alive. If we checked into hotel rooms, can we send the bills to Peco? This is a 24*7 organization which does not even seem to be working 7 hour days. We want our money back read more

perfect example why a monopoly is a bad thing. These jackasses simply do not care that it is the hottest weekend of the year. tree fell on power line 3 days ago and they had a team come out to stare at it for an hour before leaving and nothing has been done. no power for 3 days in 90+ degree weather. cannot talk to a live person via phone. multiple texts received saying power is restored that is simply a lie. you suck, PECO. read more

Terrible customer service. They have been telling me we have an electric vehicle and that is part of what they charge us every month and we have NEVER owned an electric vehicle! Our bill is outrageous. They have been telling me for 2 months they will fix it and don't. They lie. read more

I'm going on day three of no power. I am the only unit in my entire building without power. I have reported the outage online and via phone. Their automated system tells me "we are showing you have electricity"... clearly that's an error. I don't know if someone moved out of my building and they cut my power by mistake. I don't know. I am not an electrician. And I'm not going to be paying for electricity that I'm absolutely not using. I was able to get through and speak with a representative on the phone. They stated they would have someone on site as soon as possible. That was yesterday. I still have had no one reach out to me regarding an on site technician. I viewed the detailed usage on my PECO acct and it is showing that I am utilizing electricity, which is impossible since my entire apartment has no electricity. Clearly this is not a priority for them. It is a priority for me. Today was 80 something degrees. Thank God, I run cold. I keep thinking that if I was overweight or if I had a fast metabolism or I don't know... going through menopause. I would be dying!!!!!! read more

Horrible company. Will shut off power for several hours during the weekday Al with no warning and no apology.

High bills. Bad customer service. Waited over an hour and then received the worst service. The customer service rep hung up the phone on me and my problem is still unresolved. PECO please reach out to me to make this matter resolved. Sahir Saiyad 917-335-6662 read more

we have an emergency at the house and customer never sent a technician. when called back for 3rd time they reported that despite knowing there was a fire potential our ticket was put into the normal queue with no urgency. completelay unacceptable read more

Have been sitting without power for 5 hour after a thunderstorm. Peco crews restored power 1 block away and left. There is no update or an estimate. When I called a few times I get blanket statements like we are working on restoring power as quickly as possible...but don't know when. It's possible that we will stay in the dark all night and nobody has any answers. read more

I have not received a bill since the beginning of December. My next bill should have been due on January 7th. So I have been calling and sending emails regarding my bill. I finally got through to speak to customer service and the Customer Service Rep was extremely rude!!! He said that they are having a "BILLING ISSUE"!! I do not think that it is fair to me or all the customers that we will have to pay a $500/$600 bill or more because PECO is having a billing issue. I so wish that there was another electric company in the area so I wouldn't have to deal with PECO at all. PECO IS HORRIBLE!!!! read more

I have to be honest. PECO aka Exelon is just the worst. If there is even a mild rain storm in our surburban neighborhood, we lose power, sometimes as long as a week. PECO never tells us what's going on. We've filed countless PUC complaints but they just don't care. The worst public utility on the face of the earth. Today, power out for 12 hours after a mild downpour and no explanation why our power is out. You get an operator on the phone, they don't know English and have not a clue what's going on. You sign up for updates by phone text, but you get none. An absolute lack of transparency and honesty. They lie, deceive and prevaricate. Just the worst.. read more

I have been a new Peco customer since June 2024. It is now January 2025 and I have yet to get a bill from Peco. I have called them numerous time about not having a bill for seven months. They have told me it's because we have a new system. Meanwhile, all my neighbors friends and family are getting their bill on time as I sit here and wait until when they decide to send me a bill I will be backed up for 12 months of accumulated Bills. I have also been told that I could be put on a payment plan but being put on a payment plan not only would it be a lump sum but the upcoming bills will be coming as well. I am so frustrated that for seven months. I can't get a bill from Peco. I tried speaking to a supervisor I was told that I can't speak to a supervisor because they will give me the same information. I don't understand why I can't get a monthly bill from my electrical company so I can do my civil duty and pay it on time never in my life have I heard of a customer of begging a company to send them a bill meanwhile, I do not have a bill for June July August September, October, November and today January 22, 2025 read more

Absolutely HORRIBLE customer service. I feel like I'm living in a 3rd world country. My electricity often goes out for nearly a week, and PECO now provides no updates for restoration time. We lost power again last night, only a couple of weeks after PECO shit us off for a day to do tree trimming. WTF? read more

I've been trying to get through to customer service for over a month with no luck... does anyone work there anymore? I've been on hold for an hour and 15 mins as I type this. I submitted an application for the landlord program over a month ago and never heard back. read more

This whole thing with PECO billing is horrible. That said, anytime I called for service they have responded on the electrical side perfect. I would say gas service the same but I still have two rather large dead spots on my lawn..... Try to interact with the billing department or customer service. Nobody home there other than angry, insulting under educated people. Who is the company hiring, where do they get these poor performing employees?? If I could give a negative 10 right now I would.... read more

Worst ever! Without warning they decided to cut power off to who knows how many customers the beginning of April... and here we are over 2 weeks of bullsh on the phones waiting on hold all day or being given wrong information. That's backwards Philly for you. There's got to be some kind of compensation we should get for our troubles... some of which include all of our food gone bad. If I was going to continue living here I would jump over to solar. Screw Peco! read more

Pico hires rude, stupid people. They never know what's going on when you question them about a bill. Today I got the most unknowledgeable, sarcastic employee for a customer service rep. Educate them, people! read more

A decent company but two stars removed because their rates are too high (about 15 cents per KWh versus 10 cents at a competitor). And changing addresses is a real hassle. But they do get the job done and quickly repair outages (usually within hours not days). read more

Tried to sign on twice, whoever programmed their app is a moron. Endless looping back to the sign on page. Tried setting up second account with different email same loop. Whatever you do don't sign on for secondary verification. It's sad these people are running our electric grid. read more

I set up service start for 8/3 for a unit where service had been turned off since 7/31 for non-payment by the building management. I paid the bill in full on 8/1 to restore the service and deal with recouping my money from management on the back end. I was told that when I got home that I needed to turn off my breaker then call the emergency line to have someone send a signal to the meter. Upon attempting to do so after being on hold for 33 minutes I was disconnected and after calling right back, could not get back in touch with a live person because the customer service office was closed. I called the emergency line the morning of 8/3 as this is the date I was told new service would start under my name. It is now 12:23pm and I still do not have service nor do I have an estimated time for restoration. I do not understand why a customer would not be able to reach a live person on the weekend, in 90-degree weather when their electric service is out. This is a critical function for your customer although it does not appear to be so for you. read more

Do not order ANYTHING from the PECO Marketplace. I cancelled an order but they still shipped the item 4 days later and I now have been trying to return it for months. Incredibly poor customer service, no tracking of cases, no action. Fulfillment has been outsourced to "Energy Federation" a huge conglomerate that does not care about you once they have your money. read more

Absolutely horrific customer service. They don't give two hoots about their customer. Waiting 2 months for my refund and they are not responding to refunding although they acknowledge I am due a refund. read more

Find other options. Cutting power during a pandemic is gross and unspeakable. I don't care how far behind you are on payments. Absolutely disgusting to leave people without power like this. Update: borrowed money to pay to get turned back on. Next morning still without power. Unreal they treat people this way when we're all hurting and trying. I always wrote off other options, but I'll definitely be looking into them after being treated like shit. read more

Very slow and arrogant service. For a big organisation it is a ghetto and trailer trash like atmosphere inside. Services is so sad and slow. Four cashiers open with free time and only one helper on counter. Waiting time person between 5-10 mins person. So if you are fourth in line waiting time is 7-25 mins read more

If you need help with anything, don't expect remotely prompt, polite or helpful assistance. For several months, I had issues even getting on the phone with an actual person. Every time I called, I was greeted with their horrifically annoying automated menu that kept me circling back until I would pick from one of the few options they felt like supporting. I'd then sit on hold until I gave up. Recently, on a day when I was feeling ambitious, I called again and miraculously got to speak with someone. I could clearly sense the person I spoke with hated their job - I provided all the info she asked for, but she had to "pass me to another dept", immediately after which I was hung up on. This happened TWICE. The THIRD time I called, after not doing any thing different, I magically reached the right dept of "Customer Care" that the prior folks had tried to "pass me on to" - nothing shady there. I then had the pleasure of being greeted by a third miserable, job-hating rep, who provided help along the lines of, "I don't know what you want me to do" and who rudely spoke over me when I was trying to express my concern. Super classy. Do yourselves and your customers a favor, Peco; clean house in your customer service dept and/or provide Manners 101 training to your unhelpful, miserable staff. read more