I spoke to a real person. Brenda, I believe. She was US based and an absolute rockstar. This was infinitely better than my previous experience. Those foreign-based call centers reading off scripts with zero technical training are a disgrace. High more people like Brenda. She knew what she was doing and was a lovely, lovely lady. read more

Signed up for FiOS online. They scheduled an installation appointment. The trenching crew showed up unannounced to bury the FiOS conduit and were about to put it on the wrong side of my house. I told the guys where the conduit should go, and even though my Spanish isn't good, they followed my directions. Two days later, the installation guy arrived during the scheduled installation window. I had already routed conduit inside of my house, so it was an easy install, and we used my router. Three days later 811 showed up and spray painted my property; was glad the conduit guys didn't cut through buried utilities 5 days prior. Apparently only one of three of the tasks went to plan. Part of the pricing deal was that I had to sign up for the Verizon Visa card. I did that online and set up the mandatory auto payment. Couple days later my wireless bill was automatically paid by the Visa card, and a couple days after that I started to get all kinds of system generated emails that my Verizon auto pay had failed. I got a cryptic email from the bank that the auto payment was declined so I went online to the bank and they had no record of any payment being declined. I then called the bank and basically was tortured by the AI assistant that did nothing more than waste my time next I contacted Verizon FiOS. They said everything was fine. Days later more emails auto payment could not be completed. Payment was due so I went online and I manually paid following the FiOS link sent me. That sent me to the Wireless payment program and my payment was posted to the Wireless account (after triple checking this I was not able to pay directly to FiOS on the Verizon website using the Fios make payment button) Days after more system generated emails and more time online and more time trying to get through the useless AI assistant on the phone I finally spoke to a person and explain the situation. They said they would transfer the payment from Wireless to FiOS and there should be no further problem. 10 days later more system generated email. My account was overdue. They would shut off my service. I went back online. saw the payment still sitting on my Wireless account and called FiOS ...fought the AI assistant eventually got a hold of a human. This guy sounded like he could only talk about the Fios part of my "Verizon One" account. Explained to him what happened. He said I need to contact the bank. I told him I'd already contacted the bank. On hold, he did a little more research. On and off hold (one hour and six minutes) later the he says the Verizon card from Visa on my account had an entirely different card number and expiration date than the one the bank issued me. I told him that that was a system generated mistake as I had never entered a credit card or expiration date WHEN AUTOMATICALLY CREATING MY ACCOUNT ON THEIR WEBSITE...THEIR SYSTEM HAD A BUG THAT THEY NEED TO INVESTIGATE since it had nothing to do with me and it could be happening to other customers. he said he talked to his manager (now at about an hour and 20 on the phone) and hadn't heard of this happening before. DID YOU CREATE A SYSTEM REMEDY TICKET? Says I. UUUH says he. I feel like I'm teaching a pig to sing. I'm wasting my time and annoying the pig. I then said you guys need to credit my account for this service mishap. more time on hold. they credited the first month service and manually entered my correct Verizon credit card. Then asked me if I would like to be transferred to Wireless to see what was happening with that payment transfer that I asked for 10 days ago. I told him I was exhausted and had to get back to work. Later in the day went online and saw the manual payment was still on the Wireless account and that I was still overdue on the Fios "one account" so I went ahead and I made another payment hoping that this time it would credit the proper account. I feel like I knew more than the Verizon reps did about their own system and that trying to explain to them what they need to do to fix it was falling on deaf ears. I did not sign up to spend over four hours of my personal time fixing their junk website and I still don't know whether or not this next billing cycle will go smoothly. FFS verizon! read more

Verizon repair folks treated me very badly, talking down to me, and not sharing with me what they were thinking until they said their equipment's not causing my landline problem. Neither truly tested my equipment. They lack the training of Verizon technical repair reps from the past. I recommend Verizon hire TRAINED, EXPERIENCED people to visit home to repair lines. What a WASTE of a day. They threw up their hands and told me the problem is not theirs. Come on people, HIRE PEOPLE TO DO THEIR JOB. read more

I have been a customer for over 7 years. I have never once had a pleasant, helpful, or easy experience. If I could give 0 stars I would. Words cannot describe how much I loath this company. Way too expensive. Terrible customer service. Complicated interface. Garbage. read more

Long (very) time Verizon customer and also have had FIOS for over 10 years. In that time period the cost of monthly service has almost doubled although I actually reduced the actual list of products installed. I was forced into the new generation of equipment which is not as sophisticated or reliable as the former gear and has a dumbed down interface. They have My Verizon and although the old version was not reliable the new one doesn't work either. Recently I selected the "free spam call blocker", the following page said I had just activated a $2.00 monthly fee. Verizon is just too large to give a damn about their customers. read more

Service and quality ofnthe product is poor. I canceled my service months ago and im still getting harassed despite paying what i owed. The value you get for the price you pay isnr good either. Dont do it. read more

this is a complaint about your music channel. stop the loading process garbage that automatically happens when you go to the music channel. you can't get out until you hit exit numerous times and even then. it is horrible why would you have added an automatic load? please god fire that person as it is making us question our $338 months bill read more

The gift card offer is a scam. I got service June 21st. Saw in my vz fios account that my giftcard offers would be available on August 25th. Bill is due 15th of every month. My auto pay happened on August 11th. Today I was told that I have to pay my upcoming bill due on Sept 15th just to get access to my gift cards. Folks verizon is scamming people. I'll never have access to these cards because of when my bill is due and the fact they review your account in the beginning of a new billing cycle. Verizon Giftcards are a scam!! read more

Verizon FiOS - Received the email today but verizon moved my redeemable until October 25th. - Internet Service Providers Near Me - Philadelphia, Pennsylvania

SCAMMED by Fios Auto Pay. I was recently lured into signing up for auto pay to save $10 per month and $120 per year. The same bank account I used for 11 years to pay FIOS bills 2 weeks early was rejected by THEIR Auto Pay and I was penalized THIRTY DOLLARS for their returned payment screwup. My $184 bill turned into an obnoxious $236 bill. No good deed goes unpunished. Merry Christmas Loyal Customer. read more

When setting up i was told my new place had the ONT to do a self-install. This was not the case, and once i found this outis was extremely difficult to contact customer support to schedule an installation. An hour into a hold estimated at 14 minutes, where the hold music cuts out like Im about to get a person every 30 seconds, and I am losing my mind. The customer service is abysmal, and I wish I had never signed up for the service. read more

Verizon Fios uses horrible deceptive sales practices then locks you into a 2 year contract. I called them after my agreement ended and my bill went up. The sales guy names Sean talked me into faster internet and a new TV package. He promised all the same channels but one all for $25 less per month. I didn't get the email with the details until 48 hours after I agreed. Then I found that we lost over 100 channels and the bill was only $8 less than before. When I called to complain and cancel the changes I was informed that the 24 hour grace period expired and I was under a new 2 year contract! To get back to what I had before all this it would cost another $20 per month. So, by calling Verizon I got a much lesser TV package for about the same as I was paying before and a 2 year contract. I talked to a sales supervisor named Matt and he basically said tough luck. He probably hung up and gave the liar Sean a high five. David V. read more

I already had to replace two routers they provided costing me thousands in lost business. They refused to give any compensation. They also promised to notify my old provider that I was switching over, and simply did not, also costing me money. Their customer service passes the buck. I do not like this company. read more

I am completely frustrated with FIOS Cable TV service. I do not have any FIOS routers, set-top boxes or DVRs in my house. I rent their cable card for my TiVO. Until a month or so ago, my bill for cable, phone, and Internet was $165, recently it has gone to $182 with no change in service and NO notice of the increase. I reviewed the channels that I am getting. We do not watch well over 80% of them. I thought I could choose the ones I watch and save some money. No way! My only choice to lower my bill back into the $166 range was to get their lowest tier. In this I was asked to pick 5 channels (none premium) and that, based on that choice, I would get 125 channels of cable service. I could NOT learn what those channels would be until I started the service! I could change those five channels every billing cycle but again I could not learn which 125 channels would be provided until I activated and watched the service. Furthermore, I could not start the service until I went to NJ and picked up a set-top box from them and activated it. I have two weeks to do this task. I told them I did not want a box. They said it was free. I said I did not care, I did not want it. They said you have to install it to get the new service. I could unplug it afterward and keep it and they would not charge me $10 a month for it. Alternatively, I could drive back to Jersey to give it back to them. They said I was going to get 300mbps Internet where I currently have 150; however, to get this speed I need to use their free router. I told them I have a highly capable commercial router and that their router would not work for my needs. They did not care. So I will have a "free" router and set-top box that I will not use. I have been stewing about this all afternoon and decided to vent here. Depending on what service we get, we may become a chord cutter relative to cable TV. Over $2000/year for Cable TV service just seems like too much to me. read more

I have the full house gig plan. My issues: 1) The external cable was put in years ago. It is outdated and Verizon will not upgrade it. No matter what new equipment they offer, an outdated cable equals limited speed. 2) They only guarantee wired speed, but really thats not exactly true. They focus on router speed, but they test the router with a NY server while using a VA server for the actual internet, which provides a lower speed ... The WIFI connection is significantly lower (400 on iPad/iPhone, @ 90 on wired & smart tv) 3) To add insult to injury, the speed drops every month. I'm waiting for Google to come to this area. read more

My internet, home phone, and cable have been out for over a week. The same can be said for my neighbors. It 6 hours of my time and three calls to Verizon to get them to send a tech out. After rescheduling several of the appointments I had, it took a week for them to send a tech to my house - who didn't cover his nose with his mask. The technician told us that it was a simple fix, but they would have to send over a different team in the morning. They now have blown us off for two days following the first technician and absorbed more of my time waiting and talking to customer service. In time of working from home, some WiFi would be appreciated. But I think the lack of honesty and customer service is an even larger issue. read more

The latest "UPGRADE" left us with an unworkable GUIDE, with under 3/8" print on my 55 inch TV. To go to LAST takes three steps, When requesting INFO, you have to search back for your station The SEARCH FUNCTION IS WORTHLESS. read more

Should be minus 1. Having been a customer for years I have come to HATE. HATE HATE fios. Since they have changed their system, supposedly to make it better, I find that when using the remote there is approximately a five second delay. Switching from one channel to another by putting the numbers in does not work using the music stations. I can't tell you how frustrated I am with Verizon FiOS. Are they trying to get people to use the new remote, set top box and the new system? The website is now awful also. One cannot navigate to fine items such as TV channel guide. Cannot get to it. did I mention how much I hate, hate, hate this new version of FiOS. I'm not crazy about Comcast but that may be my only cho read more

I have been an verizon fios customer for 5 years. I have had issues with their services for most of the years. I have given the company enough time to fix the issue and nothing has happened. Other than spending too much money. If ANYONE is thinking about getting fios, i suggest you get a dial up modem before using fios as an ISP. Don't waste your money. They don't give a rats .... i read more

Waited over 90 minutes to get a customer service rep to update my new check card number and was disconnected. Tried multiple times to login my online account in those 90 minutes and can't get in they are saying to contact them via phone!!! I know when my bill is due they will hit me with a late fee!!! There's no way to communicate with them. Not worth the aggravation I'm going to T-Mobile or another one that I can communicate with. read more

I wish I could give them 0 stars. I have been a customer with them for about a decade. When I consolidated households with a friend we used their Verizon account and closed my account. I didn't get a bill for approximately two months and when it was paid the placed that account on my credit as a paid collection. Zero notice that this was going on my credit. When I called them to have them remove it. They told me that they sent an email and a letter about it. They never reported anything to my credit, not even the monthly bills. So why report this. Then have the audacity to tell me that they want to keep my business after you tanked my credit. read more

My debit card expired and I got a new one but didn't update Verizon. I called to have my services turned back on and was connected with Rozenna, who was a bit rude but was moving along. Midway through the call I expressed interest in having her supervisor call me back and shortly after she said "hold on one moment" and disconnected the call, forcing me to start from the beginning and ensuring I missed a very important meeting that I did notify her about. I called back immediately and went through the phone prompts and was (un)luckily connected to Rozenna again, who lied and said that the current call was her first of the day even though she had information about me she would have only received during the first call. I was able to speak to a supervisor after who said that she was not Rozenna's supervisor (I don't understand why she was calling me then if she had no information about Rozenna) and that there was nothing she could do about the first call because there was no log of anyone accessing my account previously, which is either incorrect or means Rozenna wasn't doing what she said she was. As bad as Comcast's reputation is, they are better than this. I will be switching soon if I do not receive any follow-up. -Will W read more

Scanning other reviews, I'm finding the same issue as my own just now. After years of great internet service, the actual customer service I just received was appauling! Cancelling two days into my new billing cycle because Fios is not offered at a home I just purchased, they flat out refuse to make any exception to the Terms & Conditions, and advised me that they will be billing me for an entire month of services (that I'm not getting). Screw Fios, you crooks! So glad now that they are not available at my new home! I will never use them again in the future. I'm completely shocked at the blatant lack of customer service; and no email to contact them to complain either? That's a shame. Therefore, I'm going to blast them on every possible review forum available. read more

Horrible in honoring their promotions. My husband and I live in Philly and had changed to Verizon fios for internet service. At the time there was a promotion for $200 gift card if we signed up with them as a first time customer. Skipping ahead to the present, we're moving back to Jersey and unfortunately they don't have service in the area where we are moving to. The customer service representative stated that we had to return the $200 giftcard because we were with them for less than 6 months. What kind of joke is that? It's not like we're intentionally going with a different internet company, Verizon doesn't service in the area we will be going to. But, of course, "there's nothing they can do" in needing us to return a $200 giftcard they GIFTED us for signing up. Ridiculous. Trust me when I say we'll never go back to Verizon and we're definitely not recommending them to anyone we know. read more

I was just writing a review on another site how I was displeased with the service and they wouldn't let me post. (Call me crazy but they might be influencing other sites) 2 complete shut offs of internet in 2 weeks, the service was never the best, the customer service is horrendous, if you have other options please dont pick this one. read more

The internet itself is great, the issue is the customer service and billing issues. I signed up for the $79.99 package five months ago and the first bill was $124.99. I've spent countless hours online and on phone calls over the last five months and the billing issues have not been fixed. From my experience, this appears to be fraudulent billing practices and my next step is to submit a complaint to the FCC. Stay far away from Fios if you have a choice. read more

Good news and bad news. I called customer service to find a way to lower our bill. Sure enough, the rep had a way. The good news was that we got faster speeds and new equipment (not that we needed them). The bad news was that they cut our channels drastically. We had been on what they called a "classic" package which offered a vast array of channels. Now we have basic channels plus 5 electives with our reduced price plan. My main issue was that the rep never said a thing about all the channels we would be losing. Had I known, I'd never have done it. It has been a major disappointment. To me, it borders on a scam. read more

When you sign up and are offered deals beaware of the sales techniques used. I signed up as my building just got service with them and was told about the great first time insensitives. As I told them I didn't care about hulu+, espn, or Disney but I accept it because it comes with signing up. What was more of an insentive was the "Verizon gift card". Which I now found out was not given. There is a stipulation the sales associate will not tell you. It all depends on the service you get and the discounts recieved. I wasn't told this and I was pushed to agree so we could move on and catch the install date. My service was to be installed at a rate of $99 and the fee was cut to 50% which I was great full for, but the guy came late and never installed a thing. Had to set up another appointment and this was the fault of the people who installed the service in the building originally. My installation was then free, which is ok but a day was lost at someone sitting home waiting. Worth more than $99 on a weekday. I was told I can apply for help with my service from the federal government because I receive ssi, so I went and signed up. The federal government will pay a certain amount towards the bill, but to be clear Verizon is still being paid the full amount agreed on. Its just I pay some and the government pays some. Because of this I was left out of the gift card promotion supposedly. Sales reps are supposed to be trained to tell you everything and be clear of the options and choices you have for signing up, but they will sell you a dream you get the sale and just hope you don't care enough to do anything. I currently have a report out against my sales rep for false advertising and I can't get any information on how that is going because it's dealt with "in house". Bull!. Verizon is the oldest company out and has to be expected to carry themselves at a higher standard than others. This is sad of them and I no longer will be recommending anyone to get their service. read more

Fios - overpriced and totally unresponsive. The only customer care that exists is that Verizon cares if they get paid. Not recommend to anyone. read more

When Verizon Fios works, it works fine. Not great, just fine. The speeds are nowhere near what they promise and are usually between 25-50% of what's advertised. Yes, that's bad. What's worse is their customer service! Heaven forbid you ever need to speak to a representative, you'll be waiting well over an hour to get a human if you don't give up first. The last time I called in, I was informed that the queue was between 22 and 38 minutes. I ended up waiting for over 90 minutes and still nothing. Once my promotional year's up, I'm switching. Forget FIOS!!! read more

Horrible service. We UPGRADED our serivice for more speed on the internet and the TV service, Since then the internet has been much slower and the TV goes down every 3 minutes. We rported it and they sent a boxe that we had to replace ourselves and then after that didn't work they finally sent a guy who came out and replaced the boxes in the house 3 times and they still didn't work. Then we asked for service and they NEVER showed on the day the said the would and told us that they never made the appointment. Now the internet is slower than before and the TV goes down every 10 minutes. Get rid of them, we are. read more

Verizon Fios screwed up my account online. Locked me out of my account saying password is wrong when it is written down right in front of me. I tried texting them, but they refused to answer. Their internet keeps dropping out and I have to enter password multiple times before it works. A while ago they had to send a tech out and he replaced all equipment it took 4 hours. Now having new problems with streaming. I am checking out other services in my area because they don't know how to text me back. Their customer service sucks. I think they want me to travel to their store so they can try to sell me another package. I'm guessing that is why they won't text me back. read more

Verizon is freakin trash. Their internet is slower than you would get in a third world country. I've seen a technician come in and "test" the internet, but honestly after using it I feel like the technicians are liars and tell you what you wish was true. straight hot garbage of a service and I'm going to be getting rid of it forever. so worthless. read more

This has been the worst company that I have had to use. When I first opened my account it was $60 a month . But after a couple of months they started adding things onto my account . Apparently there was some sort of glitch in the system on my account to where they had to manually enter any credits for my home phone/ internet account. This lasted for six months, and each month I had to call in . When I moved I was told my bill would be the same, it was not . My bill was raised by $38 . So I started paying $98 a month. My internet was constantly cutting out , I've had two routers replaced because they believed that was the issue . So I decided to close out my account in August of 2021. I was told by the representative that I had to wait one to two billing cycles before I could pay the final bill. Mind you, she had to go through my account and found I was over charged by $150. I finally get the final bill late October and try to pay. The system would not allow me to pay online or over the phone . And it seemed as though everytime I got hold of a rep ,the call dropped or they would transfer me and I had to keep re-explaining everything . Finally , I'm able to login( it's January at this point) and I make a payment. And I'm still being bombarded with phonecalls emails and text stating that I need to pay my balance off. In short don't use verizon. I have spent hours on the phone just to get to this point. Out of the three years I've had this service , I only had 3-5 good reps out of all I've spoken too. read more

See all

I'm leaving this review I'm so serious this is the worst company ever when I meant ever, Since I had this interne it's been horrible not having service not being able to get in touch I let go of my service and I let them know and he let me know what was my final bill I know for a fact a pay my bill I even checked recently to see if I owed and it stated I didn't because my bill is due on 22nd of the month and when I spoke to the rep i he stated I only had to pay 37 once the bill come out now all of a sudden a month later I am getting an bill stating I owe and I'm like for what and I letting the guy over the phone know what happened and he is talking over me and stating that's wrong and I'm letting him know if I owed it would have been displayed on the app on Oct22 if I owed which showed a zero balance up until two days ago when I no longer use the service trying to pull up my payments on the app it doesn't work this is horrible I am reporting this company read more

Your paying for shitty service... you call customer service and the rep has no answer... l actually hung up with her telling me sorry there is nothing we can do... it should work... l don't know why its not... WTF read more

I was given a free year of disney plus as part of a covid promotion, which at the time, I thought was very generous. However, after the year ended and I promptly cancelled the subscription, there was some glitch in the system that made it appear as if I have no subscription yet was continually charged for one. Every month since, I have spoken to a customer service agent, each of whom assured it was now fully cancelled, and the next month I always get charged for it again. Today has been my third time cancelling this subscription, and was told that I will only get confirmation of cancellation in two weeks. It is truly a shame that I have to spend hours each month trying to get a simple cancellation done. And it is also a shame that disney plus has no authority to cancel a third party subscription like this - you would think they could simply cancel the account with them. In addition, the chat feature is the most inefficient way to get anything done. The representative will respond after many minutes per question, have very limited access to your account, and most likely, will not be able to solve your issues. I recommend speaking to an agent over the phone, but even this can get tedious with all the automated questions they have you answer. read more

Terrible customer service. The technicians cannot solve problems, and the billing department is rude and unresponsive. Don't ask to talk to supervisor because they don't want to transfer you. Don't complain about getting calls that are dial toned because they can't deal with it. They expect that going on the Do Not Call list will work. Disgusting And expensive. read more

The actual internet service was good. The customer service is terrible. Called and canceled, got billed two more times. Called customer service, they were rude and had no record of my previous cancellation. Treated me as if I was trying to rip them off. Had to escalate two levels have no resolution yet. Somebody messed up and I am out two months of payments. read more

I've called with many issues since install. Today found my $150 install was a spliced cord without a connector. Tried to move cord, and found the spliced cord. Of course no service. I fixed with duct tape. Unbelievable! Will be thankfully done with fios soon. This was not the first problem. Was on the oh I ne weekly regarding everything. Service, billing, login, ect. Horrific experience! read more

Verizon FiOS - If I have duct tape the $150 ? With? - Internet Service Providers Near Me - Philadelphia, Pennsylvania

Awful, horrible, cancerous. all the reviews are true. I was going to switch back to Verizon cellular just because, but after actually having to talk to Verizon on the phone on a first fios setup, I'd rather get a burner just to not give a penny to Verizon..give me a suitcase satellite phone over paying Verizon entity another penny. Customer service doesn't fix your problem, or even communicate a schedule. they lie to you and not even in a good way, they promise 'fix by' dates, ship by dates with never a tracking number, 'yes, yes, Wednesday! its being shipped within 2 hours! I'll call you by cob. you'll have it by wednesday...call back at 4:55 pm. im sorry sir, I see this is scheduled for [2 weeks past wednesday]. well...can I pick it up? [nonsense and lies]....here's your order number, goto to any authorized retailer with that number and you can pick it up. go to retailer and, there's a note on the order to not give equipment to the customer because there is a technician install pending! no dates though, maybe whenever they feel like it. wtf do I need a technician to plug in some wires! I guess because its gonna be another shitshow where the tech needs to replace the box 3 times or some other upsell bull. Verizon fios equals cancer. read more