Terrible service. Gets donation what they are doing. Better off going online or to another storeread more

Went in to get a new phone and Bo was so so helpful! Was able to answer all of my questions and…read morekept me company while I waited for my phone to start up. Thank you Bo!

I visited the Verizon store at 9th and Walnut 2 days ago to exchange my old IPhone XR in for a new…read morephone. My IPhone XR was dying a quick death, and I needed a new phone before traveling. This was hands down the worst experience I've had in any Verizon store. The store at 15th and Chestnut next to the Cheesecake Factory is consistently knowledgeable, professional, and transparent throughout each transaction. This store is the opposite, and I now regret not going to the Verizon store on 15th. I now have a new IPhone 16e that works great - but I also have an increased monthly mobile bill, which inexplicably increased by $30+. The customer service rep who helped me lied to me and told me that I needed to purchase 7 months of new phone protection from Verizon. I came to find out via a phone call with a Verizon rep just yesterday that this is not true. The Verizon rep removed the charge for the insurance. Also during yesterday's call with the Verizon rep, I was informed that the customer service rep at the 9th and Walnut store changed my plan - giving me a more expensive plan without informing me that he did this and without my permission. I am now seemingly stuck with this $30+ increase to my bill. My bill went from a very affordable $57/month to nearly $100. I cannot afford this increase, and the Verizon phone rep who I spoke with yesterday is unable to reverse the phone plan to my original phone plan. My bill is now both unaffordable and a mess. I've spent the past 2 days and a total of 3 hours on the phone with 5 different Verizon reps trying to get this all sorted out - on top of checking my Chase credit card bill statement and learning that the Verizon 9th and Walnut customer service rep also charged me $265.62 without providing me with an itemized receipt or explanation of charges. Verizon also does not have a copy of this receipt and could not help me with this issue due to the lack of receipt in their system. This charge is still pending, and I will be disputing it with Chase once it posts. Avoid the Verizon store at 9th and Walnut at all cost. Its only intention is to rip off its customers.

I have been a customer for almost 30 years. My son lived at a place and got a modem. The promo was…read more200 amazon card, speaker and a switch the family he was living with was evicted. He moved the service and continued it. They will not give him the switch says he goes on a new promo but can not show proof of that. That he had to live there for 65 days but can not give that in writing. I am very disappointed with Verizon. I am getting money in October and I am going to pay off all my phones and move to another company that does not cheat people and can show proof of what they say.

I needed help with my new phone as I didn't understand a few things. I am 88 years old & not very…read moregood with modern things. BRENDAN works at the MacDade store. He was TERRIFIC! Patiently explained things to me & showed me how to retrieve info, etc. IF you ever need help or answers to questions go to see Brendan. He is a great assest to the Boost Co.Thank you, Brendan!! I give Brendan, and Boost a 10 star rating. I love Boost products & prices. Thank you!

From the owner: Welcome to Boost Mobile, conveniently located at 2229 MacDade Blvd. Experience the ultimate…read moreconnectivity with Boost Mobile on America's largest 5G networks. Our exceptional services feature no contracts or fees, unlimited talk and text, and even a mobile hotspot included with all our smartphone plans. Discover incredible value with our in-store plans, starting as low as $15 per month. At Boost Mobile, we empower you to save more money, allowing it to stay in your pocket. Whether you're searching for the latest iPhone or Samsung device, our friendly team is here to assist you. Visit our store today for exceptional service.

My wife and I switched from Metro to T-Mobile and have had nothing but problems since. They are…read moreworst and the customer service is the pits! Stay far away from this company as this was a huge mistake we made.

I needed to buy 2 SIM cards for me and for my wife. we did it without any problem at this place…read more the consultant helped us choose a tariff plan and connected SIM cards. we paid for them only after the consultant checked the SIM cards on our phones

I get that majority of corporations dont function well and they dont really care if they do or not…read more I am just shocked that with todays technology i cant get simple answers or things accomplished. the in store tells me one thing, the chat says something else, and by phone yet another thing. 1) if i am due a refund i want cash/check not a gift card. gift cards dont deposit into an account. 2) if i am closing all accounts I should not have to sign up online or with an app I am not using to get help or answers. 3) I have one person telling me, i owe money and will sent a bill that hasnt come. yet another person telling me i owe nothing. 4) apparent forced card refund never arrived and most likely was not sent to the address i stated but the address we closed and moved from. 5.) i have no idea what is going on but you win I quit. i have spent too many hrs dealing with this so i am sure the refund is yours now!!! CONGRATS

Just saying ... anyone who has a choice to select any other internet service provider should take…read morethat choice. Signed up for one promotion at one price, BUT they preferred to charge me a different (higher) price. When I complained, a representative said he could not lower my rate BUT would give me a monthly credit to make me whole. Ha ha. I got one nominal credit to my account but nothing after that. I called again and was told someone in management would call me within 24 hours. That also did not happen. Comcast/Xfinity is the business equivalent of the 3 card Monte scammer.

If I could give this service zero stars, I would…read more I live half a block from one of the towers, but couldn't get a solid connection. It would sit at 5 bars for a minute or two, then disconnect, then reconnect, etc. They couldn't explain why I could get a better wifi signal from the starbucks at the end of the So they sent out a technician. Technician didn't show up. Called tech support 3 times. They had no idea where the technician was, or why he didn't show up. They were very apologetic. However, apologies won't get the 3 hrs of my life back, plus all my cell phone minutes. Any cable, phone, internet company I've ever dealt with was able to get my service at least working, and could at least find out where the technician was, or if the technician was even coming. I have no idea whether or not the guy was really sent out in the first place. Stay away from this service. Far, far away. Verizon FiOS is only $10 more a month.

Okay, here's the deal about this BUSINESS... not the internet service... and why it probably won't…read morematter which store you go to. Don't come in here if you have a problem. No matter what it is, they're going to tell you to call the "number." All they do is sell the service and related products. I was told explicitly that once the product is out the door, it's out of their hands. That's Clear's business model in case you haven't noticed. I know the people are just doing their jobs. Every time I've been in (several) there has been a completely different team of people working here. Clear obviously has a high turnover rate. Also, every time I come in they contradict what was said last time, but the reason remains the same. They say "oh that person didn't know the company policy." Does the policy have a high turnover too? And from my understanding given the recent call center layoffs, when you call the "NUMBER" you WILL be getting someone outsourced who doesn't understand you and you certainly won't understand them. I would be absolutely delighted if I could walk into this store and cancel the service, but I know what they're going to say. As soon as the Verizon strike is over I'm off to FIOS. Lastly, this corner is prime real estate, when Clear crumbles nationwide (and it WILL) look forward to a great business going here.

I have been a customer for over 7 years. I have never once had a pleasant, helpful, or easy…read moreexperience. If I could give 0 stars I would. Words cannot describe how much I loath this company. Way too expensive. Terrible customer service. Complicated interface. Garbage.

Long (very) time Verizon customer and also have had FIOS for over 10 years. In that time period the…read morecost of monthly service has almost doubled although I actually reduced the actual list of products installed. I was forced into the new generation of equipment which is not as sophisticated or reliable as the former gear and has a dumbed down interface. They have My Verizon and although the old version was not reliable the new one doesn't work either. Recently I selected the "free spam call blocker", the following page said I had just activated a $2.00 monthly fee. Verizon is just too large to give a damn about their customers.

I have had continuous problems with my internet. 5 DIFFERENT Techs were at my house and did…read morenothing to fix my problem. Customer service lied to me and didn't follow through with what she said.

Get rid of your ai and let us talk to real people! Ai is a joke they don't comprehend real…read morecituations!!