I visited the Verizon store at 9th and Walnut 2 days ago to exchange my old IPhone XR in for a new…read morephone. My IPhone XR was dying a quick death, and I needed a new phone before traveling. This was hands down the worst experience I've had in any Verizon store. The store at 15th and Chestnut next to the Cheesecake Factory is consistently knowledgeable, professional, and transparent throughout each transaction. This store is the opposite, and I now regret not going to the Verizon store on 15th. I now have a new IPhone 16e that works great - but I also have an increased monthly mobile bill, which inexplicably increased by $30+. The customer service rep who helped me lied to me and told me that I needed to purchase 7 months of new phone protection from Verizon. I came to find out via a phone call with a Verizon rep just yesterday that this is not true. The Verizon rep removed the charge for the insurance. Also during yesterday's call with the Verizon rep, I was informed that the customer service rep at the 9th and Walnut store changed my plan - giving me a more expensive plan without informing me that he did this and without my permission. I am now seemingly stuck with this $30+ increase to my bill. My bill went from a very affordable $57/month to nearly $100. I cannot afford this increase, and the Verizon phone rep who I spoke with yesterday is unable to reverse the phone plan to my original phone plan. My bill is now both unaffordable and a mess. I've spent the past 2 days and a total of 3 hours on the phone with 5 different Verizon reps trying to get this all sorted out - on top of checking my Chase credit card bill statement and learning that the Verizon 9th and Walnut customer service rep also charged me $265.62 without providing me with an itemized receipt or explanation of charges. Verizon also does not have a copy of this receipt and could not help me with this issue due to the lack of receipt in their system. This charge is still pending, and I will be disputing it with Chase once it posts. Avoid the Verizon store at 9th and Walnut at all cost. Its only intention is to rip off its customers.

I have been a customer for almost 30 years. My son lived at a place and got a modem. The promo was…read more200 amazon card, speaker and a switch the family he was living with was evicted. He moved the service and continued it. They will not give him the switch says he goes on a new promo but can not show proof of that. That he had to live there for 65 days but can not give that in writing. I am very disappointed with Verizon. I am getting money in October and I am going to pay off all my phones and move to another company that does not cheat people and can show proof of what they say.

I opened a chat with an Xfinity rep today to see why my monthly rate for internet service went up…read moreby $30. The rep stated that my internet promo had ended and that was the $30 increase. I requested assistance in lowering my bill/decreasing service and the rep said that they could not help me because my service is under a "bulk account" and that I needed to call their bulk services team at 1-800-856-2374. I called and spoke with Levi who yawned and then cut me off while I was explaining my issue. He put me on hold for (5) minutes and came back to tell me that I get 1 GB of free internet service, 2 years of free premium television and a free mobile line because I am under a bulk account. I asked him how long I have had this free service and he said since April 2026. Now I have a bigger issue, Xfinity has been billing me for $66.80/mo. I explained that Xfinity has been calling, texting and emailing every month for me to pay my bill. Not once has anyone mentioned a bulk account. I requested a refund for the (5) months I've been paying for free service. He said that no one gets a refund, refused to get a manager and said he was warning me that he would disconnect the call because I was questioning him about my services. He then told me I needed to sign a 'contract' of sorts that stated I would be responsible for all of the service and equipment. He said the contract was "in case you increase your services" but that is not what the contract said. The contract said I was responsible for all equipment and services. I don't even know why I would need to sign if the contract is with my apartment complex. He said I could not have the free service without signing. I reluctantly signed and stated that I did not completely understand or feel comfortable signing the form (I wanted that on the recorded call). He kept saying he was processing my "order" and to continue to hold while he processed my "order". When I said that I didn't place an order and asked why he keeps calling it that, he just read the contract to me and said "did I make myself clear?" I started that the contract didn't sound right, he got very frustrated and said he was canceling my service and he disconnected the call. I believe this is fraudulent double billing and needs to be investigated. Please make sure you read your contracts people. If you don't feel comfortable with something ask for a manager. And do NOT sign up for autopay. I used to work for TW Cable and autopay "glitched" on the regular and double payments were taken out of peoples accounts frequently. They would refund but you wouldn't get it for 7-10 business days. Always check your statements and question EVERYTHING. It's your right.

I get that majority of corporations dont function well and they dont really care if they do or not…read more I am just shocked that with todays technology i cant get simple answers or things accomplished. the in store tells me one thing, the chat says something else, and by phone yet another thing. 1) if i am due a refund i want cash/check not a gift card. gift cards dont deposit into an account. 2) if i am closing all accounts I should not have to sign up online or with an app I am not using to get help or answers. 3) I have one person telling me, i owe money and will sent a bill that hasnt come. yet another person telling me i owe nothing. 4) apparent forced card refund never arrived and most likely was not sent to the address i stated but the address we closed and moved from. 5.) i have no idea what is going on but you win I quit. i have spent too many hrs dealing with this so i am sure the refund is yours now!!! CONGRATS

Amazing service! I am now headache free with IT issues thanks to Cityscape. Great Team! Great…read moreService! Definitely recommend!

From the owner: Experienced technicians available 24/7/365 to provide high level IT support for your business…read more As a Managed Service Provider, Cityscape Technologies can provide you with the peace of mind that your IT infrastructure will be safe, secure and working to keep your business moving forward.

I needed help with my new phone as I didn't understand a few things. I am 88 years old & not very…read moregood with modern things. BRENDAN works at the MacDade store. He was TERRIFIC! Patiently explained things to me & showed me how to retrieve info, etc. IF you ever need help or answers to questions go to see Brendan. He is a great assest to the Boost Co.Thank you, Brendan!! I give Brendan, and Boost a 10 star rating. I love Boost products & prices. Thank you!

From the owner: Welcome to Boost Mobile, conveniently located at 2229 MacDade Blvd. Experience the ultimate…read moreconnectivity with Boost Mobile on America's largest 5G networks. Our exceptional services feature no contracts or fees, unlimited talk and text, and even a mobile hotspot included with all our smartphone plans. Discover incredible value with our in-store plans, starting as low as $15 per month. At Boost Mobile, we empower you to save more money, allowing it to stay in your pocket. Whether you're searching for the latest iPhone or Samsung device, our friendly team is here to assist you. Visit our store today for exceptional service.

I live in the Greater Northeast near the Philmont Train Station. My home is 17,500 feet from where…read moreVerizon DSL is available. I have tried Verizon and Cavtel DSL and had extremely slow speed. The excuse I received from Verizon and Cavtel was my distance from their transmission site. In June I subscribed to Clear WiMAX 4G Home Internet. The system consists of a Motorola modem and is extremely easy to set up. I have all Apple Mac computers, laptop and desk. I use Apple Airport Express to transmit the WIFI. When the Clear WiMax works I can receive uninterrupted Netflix streaming from my Apple TV and the reception is remarkable. The problem in that the Motorola WiMAX modem does not receive a signal from Clear at least once every other day or so. Please let me explain further today July 4th got up absolutely no signal. Contacted Clear was pinged and when that did not work a ticket was created to correct the problem. Saturday July 1st got intermittent signal. Thursday June 30th intermittent reception. You get the picture. Clear WiMAX has great potential. Clear just has to keep the WiMAX up and running so one gets Home Internet. Presently I cannot in all honesty recommend Clear, I find their service to be undependable and totally unacceptable.

From the owner: Get Clear internet and get online anywhere in Philadelphia, Pennsylvania. Call (267) 386-8521 for…read moremore info. Philadelphia area coverage also includes Camden NJ, King of Prussia PA, Media PA and others. CLEAR wireless 4G technology turns entire cities into wireless hotspots so you can get online in your backyard, at a park or in a cab. CLEAR wireless internet is faster than DSL and 4x faster than 3G. That's the power of CLEAR, super fast wireless internet. Use it with your existing PC or any WiMAX ready mobile device. Pay by the day or month and get service at home, on the go or both. Discover CLEAR 4G WiMAX in Philadelphia, PA.

I stopped in for T-Mobile Tuesday. The store was crowded. Since we were only there for the T-Mobile…read moreTuesday gift, we were able to walk up show the app and get the football tray. I was glad we did not have to wait long. This location is spacious. It also had seating.

Lies and nothing but lies from beginning until you finally dump them. They lie and say no hidden…read morefees. After I joined they added a 17.00 fee for not allowing these theirs from having access to my account. The rep lied and said I was on autopay in the beginning and dropped it. I sent check stubs proving they NEVER had access and he continued to lie. They hit me with a 411 charge that I never used. Then they flop you onto a MAGENTA PLAN that I never asked for because none of the shit is anything I would ever use. Worst decision I ever made was using these clowns.

The best Verizon experience! Staffs are polite, techy,…read morehelpful! The customer service is above and beyond here !

I ended my verizon fios service. I got a bill for the final bill. I was not supposed to, but don't…read moreeven care about that at this point. My account was closed and I am no longer able to login to pay my bill. Additionally, I enrolled in paperless billing, so I have no paper statements. All I have are emails regarding my account that do not contain the full account number. All methods they provide to pay, require me to have the account number. The methods they provide are: 1. Login to account and pay - Once my service ended, I could no longer access my account. This was not supposed to be the case, but even verizon later acknowledged this is a known problem on their end. Any attempt to login, reset password, recover account, etc resulted in one of these errors: "The user ID or Verizon mobile number you entered doesn't match our records" or "We're sorry, we were not able to verify your account with the information provided." 2. Use another link to pay for closed accounts - requires account number, which I didn't have. Also, I eventually was able to obtain this and it still didn't work. This resulted in the same error of: "We're sorry, we were not able to verify your account with the information provided." 3. Phone (also requires my account number) I tried getting through to a representative on the phone and couldn't get past the requirement to enter an account number. I was not successful in getting through to a live person and always ended up in billing, which asks for an account number and couldn't get any further. Verizon sent repeated emails asking for payment. I replied stating my issue that verizon doesn't provide a functional way to pay a bill for a closed account with someone who enrolled in paperless billing (and so no account number). Eventually, they turned it over to collections. I would've paid the bill all along, but Verizon provides no way for me to do so. After it got turned over to collections, I filed a complaint with the FCC and BBB. I also reached out to verizon through facebook messenger. The person on facebook messenger was able to provide my account number. I still could not pay the bill with that as I still got the same error that said: "We're sorry, we were not able to verify your account with the information provided." The person in the chat provided me with a secure direct link that I finally was able to provide the bill. Note, this was not one of the methods listed in any of their communication to pay the bill. I also received a call from verizon executive relations. This person acknowledged this was a known problem on their end. The problem is, this was reported to the credit agencies and my credit score took a huge hit of 75 points all due to a problem on verizon's end. Verizon is refusing to remove the negative report. Their stance was I didn't contact them in a timely manner about this, which is a complete lie. I tried. Multiple times. I couldn't get through on the phone. I replied to their emails. Nothing worked. It took an FCC and BBB complaint to finally get through to a live person.

When we opened our new office we needed a phone system that was feature rich but at the same time…read moredidn't break the bank, and that's exactly what we got with our VoIP system from Global VoIP Communications. We were able to buy 8 new phones with a hosted PBX system, 8 unlimited phone lines a fax 2 eMail account and a toll free vanity number all for just under $700, that's an incredible deal!

From the owner: With Global VoIP Communications service, any business with a quality broadband connection in…read morePhiladelphia and the Tri-State Area can enjoy a robust voice solution and make local and unlimited long-distance calls anywhere in the United States. Our Mission is to provide quality IP communication solutions to SMB's at an affordable rate with enterprise grade functionality.

These guys are amazing! They spent over an hour configuring my phone to sync with my school…read moree-mail, which my school said was impossible. You get the straight up truth on anything you are thinking of buying. You can't beat the price. $40 to $55 a month for unlimited service on Sprint's network.