Highly recommend!…read more Very responsive customer service! Thank you, Hailey. Very transparent pricing! The techs were great too as the installation process was seamless.

We've been a customer for 4 years and have only had one serious outage that was caused by (no joke)…read morea squirrel chewing through one of our cables. The team did a great job of communicating when they would be able to fix our outage, then fixed it incredibly quickly/efficiently, and kept the new setup out of the way of future potential squirrel issues. I couldn't be happier with an ISP after having had Comcast and RCN in other cities.

I visited the Verizon store at 9th and Walnut 2 days ago to exchange my old IPhone XR in for a new…read morephone. My IPhone XR was dying a quick death, and I needed a new phone before traveling. This was hands down the worst experience I've had in any Verizon store. The store at 15th and Chestnut next to the Cheesecake Factory is consistently knowledgeable, professional, and transparent throughout each transaction. This store is the opposite, and I now regret not going to the Verizon store on 15th. I now have a new IPhone 16e that works great - but I also have an increased monthly mobile bill, which inexplicably increased by $30+. The customer service rep who helped me lied to me and told me that I needed to purchase 7 months of new phone protection from Verizon. I came to find out via a phone call with a Verizon rep just yesterday that this is not true. The Verizon rep removed the charge for the insurance. Also during yesterday's call with the Verizon rep, I was informed that the customer service rep at the 9th and Walnut store changed my plan - giving me a more expensive plan without informing me that he did this and without my permission. I am now seemingly stuck with this $30+ increase to my bill. My bill went from a very affordable $57/month to nearly $100. I cannot afford this increase, and the Verizon phone rep who I spoke with yesterday is unable to reverse the phone plan to my original phone plan. My bill is now both unaffordable and a mess. I've spent the past 2 days and a total of 3 hours on the phone with 5 different Verizon reps trying to get this all sorted out - on top of checking my Chase credit card bill statement and learning that the Verizon 9th and Walnut customer service rep also charged me $265.62 without providing me with an itemized receipt or explanation of charges. Verizon also does not have a copy of this receipt and could not help me with this issue due to the lack of receipt in their system. This charge is still pending, and I will be disputing it with Chase once it posts. Avoid the Verizon store at 9th and Walnut at all cost. Its only intention is to rip off its customers.

I have been a customer for almost 30 years. My son lived at a place and got a modem. The promo was…read more200 amazon card, speaker and a switch the family he was living with was evicted. He moved the service and continued it. They will not give him the switch says he goes on a new promo but can not show proof of that. That he had to live there for 65 days but can not give that in writing. I am very disappointed with Verizon. I am getting money in October and I am going to pay off all my phones and move to another company that does not cheat people and can show proof of what they say.

I spoke to a real person. Brenda, I believe. She was US based and an absolute rockstar. This was…read moreinfinitely better than my previous experience. Those foreign-based call centers reading off scripts with zero technical training are a disgrace. High more people like Brenda. She knew what she was doing and was a lovely, lovely lady.

Signed up for FiOS online. They scheduled an installation appointment. The trenching crew showed…read moreup unannounced to bury the FiOS conduit and were about to put it on the wrong side of my house. I told the guys where the conduit should go, and even though my Spanish isn't good, they followed my directions. Two days later, the installation guy arrived during the scheduled installation window. I had already routed conduit inside of my house, so it was an easy install, and we used my router. Three days later 811 showed up and spray painted my property; was glad the conduit guys didn't cut through buried utilities 5 days prior. Apparently only one of three of the tasks went to plan. Part of the pricing deal was that I had to sign up for the Verizon Visa card. I did that online and set up the mandatory auto payment. Couple days later my wireless bill was automatically paid by the Visa card, and a couple days after that I started to get all kinds of system generated emails that my Verizon auto pay had failed. I got a cryptic email from the bank that the auto payment was declined so I went online to the bank and they had no record of any payment being declined. I then called the bank and basically was tortured by the AI assistant that did nothing more than waste my time next I contacted Verizon FiOS. They said everything was fine. Days later more emails auto payment could not be completed. Payment was due so I went online and I manually paid following the FiOS link sent me. That sent me to the Wireless payment program and my payment was posted to the Wireless account (after triple checking this I was not able to pay directly to FiOS on the Verizon website using the Fios make payment button) Days after more system generated emails and more time online and more time trying to get through the useless AI assistant on the phone I finally spoke to a person and explain the situation. They said they would transfer the payment from Wireless to FiOS and there should be no further problem. 10 days later more system generated email. My account was overdue. They would shut off my service. I went back online. saw the payment still sitting on my Wireless account and called FiOS ...fought the AI assistant eventually got a hold of a human. This guy sounded like he could only talk about the Fios part of my "Verizon One" account. Explained to him what happened. He said I need to contact the bank. I told him I'd already contacted the bank. On hold, he did a little more research. On and off hold (one hour and six minutes) later the he says the Verizon card from Visa on my account had an entirely different card number and expiration date than the one the bank issued me. I told him that that was a system generated mistake as I had never entered a credit card or expiration date WHEN AUTOMATICALLY CREATING MY ACCOUNT ON THEIR WEBSITE...THEIR SYSTEM HAD A BUG THAT THEY NEED TO INVESTIGATE since it had nothing to do with me and it could be happening to other customers. he said he talked to his manager (now at about an hour and 20 on the phone) and hadn't heard of this happening before. DID YOU CREATE A SYSTEM REMEDY TICKET? Says I. UUUH says he. I feel like I'm teaching a pig to sing. I'm wasting my time and annoying the pig. I then said you guys need to credit my account for this service mishap. more time on hold. they credited the first month service and manually entered my correct Verizon credit card. Then asked me if I would like to be transferred to Wireless to see what was happening with that payment transfer that I asked for 10 days ago. I told him I was exhausted and had to get back to work. Later in the day went online and saw the manual payment was still on the Wireless account and that I was still overdue on the Fios "one account" so I went ahead and I made another payment hoping that this time it would credit the proper account. I feel like I knew more than the Verizon reps did about their own system and that trying to explain to them what they need to do to fix it was falling on deaf ears. I did not sign up to spend over four hours of my personal time fixing their junk website and I still don't know whether or not this next billing cycle will go smoothly. FFS verizon!

I opened a chat with an Xfinity rep today to see why my monthly rate for internet service went up…read moreby $30. The rep stated that my internet promo had ended and that was the $30 increase. I requested assistance in lowering my bill/decreasing service and the rep said that they could not help me because my service is under a "bulk account" and that I needed to call their bulk services team at 1-800-856-2374. I called and spoke with Levi who yawned and then cut me off while I was explaining my issue. He put me on hold for (5) minutes and came back to tell me that I get 1 GB of free internet service, 2 years of free premium television and a free mobile line because I am under a bulk account. I asked him how long I have had this free service and he said since April 2026. Now I have a bigger issue, Xfinity has been billing me for $66.80/mo. I explained that Xfinity has been calling, texting and emailing every month for me to pay my bill. Not once has anyone mentioned a bulk account. I requested a refund for the (5) months I've been paying for free service. He said that no one gets a refund, refused to get a manager and said he was warning me that he would disconnect the call because I was questioning him about my services. He then told me I needed to sign a 'contract' of sorts that stated I would be responsible for all of the service and equipment. He said the contract was "in case you increase your services" but that is not what the contract said. The contract said I was responsible for all equipment and services. I don't even know why I would need to sign if the contract is with my apartment complex. He said I could not have the free service without signing. I reluctantly signed and stated that I did not completely understand or feel comfortable signing the form (I wanted that on the recorded call). He kept saying he was processing my "order" and to continue to hold while he processed my "order". When I said that I didn't place an order and asked why he keeps calling it that, he just read the contract to me and said "did I make myself clear?" I started that the contract didn't sound right, he got very frustrated and said he was canceling my service and he disconnected the call. I believe this is fraudulent double billing and needs to be investigated. Please make sure you read your contracts people. If you don't feel comfortable with something ask for a manager. And do NOT sign up for autopay. I used to work for TW Cable and autopay "glitched" on the regular and double payments were taken out of peoples accounts frequently. They would refund but you wouldn't get it for 7-10 business days. Always check your statements and question EVERYTHING. It's your right.

I get that majority of corporations dont function well and they dont really care if they do or not…read more I am just shocked that with todays technology i cant get simple answers or things accomplished. the in store tells me one thing, the chat says something else, and by phone yet another thing. 1) if i am due a refund i want cash/check not a gift card. gift cards dont deposit into an account. 2) if i am closing all accounts I should not have to sign up online or with an app I am not using to get help or answers. 3) I have one person telling me, i owe money and will sent a bill that hasnt come. yet another person telling me i owe nothing. 4) apparent forced card refund never arrived and most likely was not sent to the address i stated but the address we closed and moved from. 5.) i have no idea what is going on but you win I quit. i have spent too many hrs dealing with this so i am sure the refund is yours now!!! CONGRATS

Previously we thought that it would cost at least $500 per month to run a server and internet…read moreconnection capable of supporting an in-house switchboard to enable our employees who work from home to connect to our business phone line. For a fraction of the cost, and not having to worry about maintaining equipment and software TDS has allowed us to do this. We can all answer and place outbound calls as well as transfer calls from VOIP phones purchased through TDS. Carin Brizzi is our sales rep and she fairly represented all costs and assisted us in getting up and running with their product. Definitely an excellent solution for small companies with off-site employees.

If I could give this service zero stars, I would…read more I live half a block from one of the towers, but couldn't get a solid connection. It would sit at 5 bars for a minute or two, then disconnect, then reconnect, etc. They couldn't explain why I could get a better wifi signal from the starbucks at the end of the So they sent out a technician. Technician didn't show up. Called tech support 3 times. They had no idea where the technician was, or why he didn't show up. They were very apologetic. However, apologies won't get the 3 hrs of my life back, plus all my cell phone minutes. Any cable, phone, internet company I've ever dealt with was able to get my service at least working, and could at least find out where the technician was, or if the technician was even coming. I have no idea whether or not the guy was really sent out in the first place. Stay away from this service. Far, far away. Verizon FiOS is only $10 more a month.

Okay, here's the deal about this BUSINESS... not the internet service... and why it probably won't…read morematter which store you go to. Don't come in here if you have a problem. No matter what it is, they're going to tell you to call the "number." All they do is sell the service and related products. I was told explicitly that once the product is out the door, it's out of their hands. That's Clear's business model in case you haven't noticed. I know the people are just doing their jobs. Every time I've been in (several) there has been a completely different team of people working here. Clear obviously has a high turnover rate. Also, every time I come in they contradict what was said last time, but the reason remains the same. They say "oh that person didn't know the company policy." Does the policy have a high turnover too? And from my understanding given the recent call center layoffs, when you call the "NUMBER" you WILL be getting someone outsourced who doesn't understand you and you certainly won't understand them. I would be absolutely delighted if I could walk into this store and cancel the service, but I know what they're going to say. As soon as the Verizon strike is over I'm off to FIOS. Lastly, this corner is prime real estate, when Clear crumbles nationwide (and it WILL) look forward to a great business going here.

I needed help with my new phone as I didn't understand a few things. I am 88 years old & not very…read moregood with modern things. BRENDAN works at the MacDade store. He was TERRIFIC! Patiently explained things to me & showed me how to retrieve info, etc. IF you ever need help or answers to questions go to see Brendan. He is a great assest to the Boost Co.Thank you, Brendan!! I give Brendan, and Boost a 10 star rating. I love Boost products & prices. Thank you!

From the owner: Welcome to Boost Mobile, conveniently located at 2229 MacDade Blvd. Experience the ultimate…read moreconnectivity with Boost Mobile on America's largest 5G networks. Our exceptional services feature no contracts or fees, unlimited talk and text, and even a mobile hotspot included with all our smartphone plans. Discover incredible value with our in-store plans, starting as low as $15 per month. At Boost Mobile, we empower you to save more money, allowing it to stay in your pocket. Whether you're searching for the latest iPhone or Samsung device, our friendly team is here to assist you. Visit our store today for exceptional service.

I stopped in for T-Mobile Tuesday. The store was crowded. Since we were only there for the T-Mobile…read moreTuesday gift, we were able to walk up show the app and get the football tray. I was glad we did not have to wait long. This location is spacious. It also had seating.

Lies and nothing but lies from beginning until you finally dump them. They lie and say no hidden…read morefees. After I joined they added a 17.00 fee for not allowing these theirs from having access to my account. The rep lied and said I was on autopay in the beginning and dropped it. I sent check stubs proving they NEVER had access and he continued to lie. They hit me with a 411 charge that I never used. Then they flop you onto a MAGENTA PLAN that I never asked for because none of the shit is anything I would ever use. Worst decision I ever made was using these clowns.

Terrible. Horrible customer service, horrible service (signal loss on a clear sunny day). Avoid if…read morepossible!

Had Phillynet since I moved to WestPhilly. They used to have outage most weekends few years ago so…read moreI moved to Clear Network. After Clear merged with Sprint I went back to Phillynet because it is much easier to place order without hassle of giving out your sensitive data like other ripoff companies Verizon and Camcast(it was a nightmare to deal with Verizon Customer service on my cancelled service, same goes to Camcast billing back in 2006/2007). I am very happy with Phillynet service for the last two years, almost no interruptions except when they were upgrading servers, getting Customer service on phone and weekend answering service etc., I like dealing with a small local office than a huge corps that are chaotic in their communication. I hope Phillynet keep providing good service for years to come.

Worst experience in my life. They lied to me, robbed me, and threatened me. Stay away from this…read morecompany at all costs. Literally any other service provider would be an improvement. Such an appalling customer service, WiFi services, and the lack of taking accountability of their mistakes

Hello, my name is Liz. I just wanted to let you know I…read morereceive excellent service from the Xfinity store in montgomeryville, PA. I cannot tell you how helpful they were. Explain me about my bill and helping me buy a new phone. I've been going there for like 3 years and I have and Xfinity cable for over 18 years. And I have always received excellent service. The only thing I have to tell you do not call their customer service. You're better off going to Xfinity store because you will get the service quick. You're not being put on hold or being told by six other reps. The wrong information. The problem was resolved fixed within 2 minutes. That's better than waiting on the phone for 45 minutes. You've got to come to this store. You will receive excellent service. I guarantee it. They're always trying to help you. You coming there upset you leave there. Very happy because they've 've resolved the problem.