Highly recommend!…read more Very responsive customer service! Thank you, Hailey. Very transparent pricing! The techs were great too as the installation process was seamless.

We've been a customer for 4 years and have only had one serious outage that was caused by (no joke)…read morea squirrel chewing through one of our cables. The team did a great job of communicating when they would be able to fix our outage, then fixed it incredibly quickly/efficiently, and kept the new setup out of the way of future potential squirrel issues. I couldn't be happier with an ISP after having had Comcast and RCN in other cities.

FIVE brilliant, raving stars for quality and friendly service. Wireless Zone owner and staff makes…read moreit so easy to switch to Verizon. They are honest and direct, and will go the extra mile to ensure that we got our phones and accessories. This store has all the latest phones and accessories. And if they don't, I am sure they can help you find it. They have two locations, this Walnut location and another on South St. The Verizon CEO should call Adam and his team to thank him for converting people to Verizon customers.

I visited the Verizon store at 9th and Walnut 2 days ago to exchange my old IPhone XR in for a new…read morephone. My IPhone XR was dying a quick death, and I needed a new phone before traveling. This was hands down the worst experience I've had in any Verizon store. The store at 15th and Chestnut next to the Cheesecake Factory is consistently knowledgeable, professional, and transparent throughout each transaction. This store is the opposite, and I now regret not going to the Verizon store on 15th. I now have a new IPhone 16e that works great - but I also have an increased monthly mobile bill, which inexplicably increased by $30+. The customer service rep who helped me lied to me and told me that I needed to purchase 7 months of new phone protection from Verizon. I came to find out via a phone call with a Verizon rep just yesterday that this is not true. The Verizon rep removed the charge for the insurance. Also during yesterday's call with the Verizon rep, I was informed that the customer service rep at the 9th and Walnut store changed my plan - giving me a more expensive plan without informing me that he did this and without my permission. I am now seemingly stuck with this $30+ increase to my bill. My bill went from a very affordable $57/month to nearly $100. I cannot afford this increase, and the Verizon phone rep who I spoke with yesterday is unable to reverse the phone plan to my original phone plan. My bill is now both unaffordable and a mess. I've spent the past 2 days and a total of 3 hours on the phone with 5 different Verizon reps trying to get this all sorted out - on top of checking my Chase credit card bill statement and learning that the Verizon 9th and Walnut customer service rep also charged me $265.62 without providing me with an itemized receipt or explanation of charges. Verizon also does not have a copy of this receipt and could not help me with this issue due to the lack of receipt in their system. This charge is still pending, and I will be disputing it with Chase once it posts. Avoid the Verizon store at 9th and Walnut at all cost. Its only intention is to rip off its customers.

I have been a customer for over 7 years. I have never once had a pleasant, helpful, or easy…read moreexperience. If I could give 0 stars I would. Words cannot describe how much I loath this company. Way too expensive. Terrible customer service. Complicated interface. Garbage.

Long (very) time Verizon customer and also have had FIOS for over 10 years. In that time period the…read morecost of monthly service has almost doubled although I actually reduced the actual list of products installed. I was forced into the new generation of equipment which is not as sophisticated or reliable as the former gear and has a dumbed down interface. They have My Verizon and although the old version was not reliable the new one doesn't work either. Recently I selected the "free spam call blocker", the following page said I had just activated a $2.00 monthly fee. Verizon is just too large to give a damn about their customers.

I get that majority of corporations dont function well and they dont really care if they do or not…read more I am just shocked that with todays technology i cant get simple answers or things accomplished. the in store tells me one thing, the chat says something else, and by phone yet another thing. 1) if i am due a refund i want cash/check not a gift card. gift cards dont deposit into an account. 2) if i am closing all accounts I should not have to sign up online or with an app I am not using to get help or answers. 3) I have one person telling me, i owe money and will sent a bill that hasnt come. yet another person telling me i owe nothing. 4) apparent forced card refund never arrived and most likely was not sent to the address i stated but the address we closed and moved from. 5.) i have no idea what is going on but you win I quit. i have spent too many hrs dealing with this so i am sure the refund is yours now!!! CONGRATS

You have to work pretty hard at getting a cumulative 1-star rating after hundreds of reviews, but…read moreComcast, you did it!! Way to be a winner! Allow me to be yet another voice of agreement with the dismal reviews here, and add my $0.02 about my latest experience with this abysmal organization. My partner and I recently called Xfinity (Comcast) to renegotiate our monthly Internet rate, because we were paying a mint for Internet that was always running slow. Xfinity lowered our monthly rate, and upgraded us to 1 gig Internet speeds. Great, right!? Yeah that's what we thought too. But immediately after the 'upgrade', our Internet started running slower than ever. Like dial-up slow. We can barely get any work done on our computers because of the incredibly poor speed. We called Xfinity for help, went through the entire trouble-shooting dog-and-pony show, only to have the rep tell us that everything looks fine on their end, but they will send a tech out. The tech arrives, and says everything looks fine. My partner and I run speed tests on both our computers and both our phones, and show the tech the results. The results show that all four of our devices (two laptops and two phones) are operating on 200-300 mbps, nowhere near the 1 gig speed we supposedly have. We repeated the tests on different testing sites, same results. Despite irrefutable evidence to the contrary, Mr. Tech keeps telling us everything is working fine, and the problem must be with our devices. All four of them. This dude is either crazy, or has a doctorate in gaslighting. The tech replaces our modem, but there is no improvement in speed. He then tries a bigger modem, meant for a far larger area than my apartment. Still no improvement, in fact, some devices are running even slower. I ask the tech to please switch back to the previous modem he installed, but he argues with us that the bigger one is superior (insert joke here). I explain for the umpteenth time that our devices are still running at slow speeds, and that I don't want stronger wi-fi waves in my home (it's already detrimental to health) unless it's going to translate into significantly improved speeds, which it's obviously not. After repeating my request multiple times, he finally switches the modem back. He keeps telling us we are getting 1 gig on our modem, and it is working fine. I understand the modem itself may be getting 1 gig, Mr. Man, but that speed is not being relayed to our devices! The modem speed is irrelevant if all our devices are still running at a snail's pace. And after all that aggravation, we are still at square one with our Internet problem, with no resolution in sight. At times our Internet speed is now falling to well bellow 100 mbps. Basically unusable. Oh and in researching our problem, we came to see on Xfinity's own forums that numerous customers are reporting the exact same problems after being 'upgraded' to 1G. Clearly ours is not an isolated issue. Yet Comcast just gaslights us without working on any type of solution. This is just the latest incident in a long line of issues with this company since they established a monopoly in my area. How is it even legal to sell an internet service but provide nothing close to the advertised speed? That's fraud. Why doesn't the government intervene? Well we all know the answer to that question. Thankfully with Sonic now available in Alameda, we will be talking with them about making a switch. Thanks for yet another terrible experience, Comcast. You're nothing if not consistent.

Previously we thought that it would cost at least $500 per month to run a server and internet…read moreconnection capable of supporting an in-house switchboard to enable our employees who work from home to connect to our business phone line. For a fraction of the cost, and not having to worry about maintaining equipment and software TDS has allowed us to do this. We can all answer and place outbound calls as well as transfer calls from VOIP phones purchased through TDS. Carin Brizzi is our sales rep and she fairly represented all costs and assisted us in getting up and running with their product. Definitely an excellent solution for small companies with off-site employees.

If I could give this service zero stars, I would…read more I live half a block from one of the towers, but couldn't get a solid connection. It would sit at 5 bars for a minute or two, then disconnect, then reconnect, etc. They couldn't explain why I could get a better wifi signal from the starbucks at the end of the So they sent out a technician. Technician didn't show up. Called tech support 3 times. They had no idea where the technician was, or why he didn't show up. They were very apologetic. However, apologies won't get the 3 hrs of my life back, plus all my cell phone minutes. Any cable, phone, internet company I've ever dealt with was able to get my service at least working, and could at least find out where the technician was, or if the technician was even coming. I have no idea whether or not the guy was really sent out in the first place. Stay away from this service. Far, far away. Verizon FiOS is only $10 more a month.

Okay, here's the deal about this BUSINESS... not the internet service... and why it probably won't…read morematter which store you go to. Don't come in here if you have a problem. No matter what it is, they're going to tell you to call the "number." All they do is sell the service and related products. I was told explicitly that once the product is out the door, it's out of their hands. That's Clear's business model in case you haven't noticed. I know the people are just doing their jobs. Every time I've been in (several) there has been a completely different team of people working here. Clear obviously has a high turnover rate. Also, every time I come in they contradict what was said last time, but the reason remains the same. They say "oh that person didn't know the company policy." Does the policy have a high turnover too? And from my understanding given the recent call center layoffs, when you call the "NUMBER" you WILL be getting someone outsourced who doesn't understand you and you certainly won't understand them. I would be absolutely delighted if I could walk into this store and cancel the service, but I know what they're going to say. As soon as the Verizon strike is over I'm off to FIOS. Lastly, this corner is prime real estate, when Clear crumbles nationwide (and it WILL) look forward to a great business going here.

I needed help with my new phone as I didn't understand a few things. I am 88 years old & not very…read moregood with modern things. BRENDAN works at the MacDade store. He was TERRIFIC! Patiently explained things to me & showed me how to retrieve info, etc. IF you ever need help or answers to questions go to see Brendan. He is a great assest to the Boost Co.Thank you, Brendan!! I give Brendan, and Boost a 10 star rating. I love Boost products & prices. Thank you!

From the owner: Welcome to Boost Mobile, conveniently located at 2229 MacDade Blvd. Experience the ultimate…read moreconnectivity with Boost Mobile on America's largest 5G networks. Our exceptional services feature no contracts or fees, unlimited talk and text, and even a mobile hotspot included with all our smartphone plans. Discover incredible value with our in-store plans, starting as low as $15 per month. At Boost Mobile, we empower you to save more money, allowing it to stay in your pocket. Whether you're searching for the latest iPhone or Samsung device, our friendly team is here to assist you. Visit our store today for exceptional service.

I stopped in for T-Mobile Tuesday. The store was crowded. Since we were only there for the T-Mobile…read moreTuesday gift, we were able to walk up show the app and get the football tray. I was glad we did not have to wait long. This location is spacious. It also had seating.

Lies and nothing but lies from beginning until you finally dump them. They lie and say no hidden…read morefees. After I joined they added a 17.00 fee for not allowing these theirs from having access to my account. The rep lied and said I was on autopay in the beginning and dropped it. I sent check stubs proving they NEVER had access and he continued to lie. They hit me with a 411 charge that I never used. Then they flop you onto a MAGENTA PLAN that I never asked for because none of the shit is anything I would ever use. Worst decision I ever made was using these clowns.

Terrible. Horrible customer service, horrible service (signal loss on a clear sunny day). Avoid if…read morepossible!

Had Phillynet since I moved to WestPhilly. They used to have outage most weekends few years ago so…read moreI moved to Clear Network. After Clear merged with Sprint I went back to Phillynet because it is much easier to place order without hassle of giving out your sensitive data like other ripoff companies Verizon and Camcast(it was a nightmare to deal with Verizon Customer service on my cancelled service, same goes to Camcast billing back in 2006/2007). I am very happy with Phillynet service for the last two years, almost no interruptions except when they were upgrading servers, getting Customer service on phone and weekend answering service etc., I like dealing with a small local office than a huge corps that are chaotic in their communication. I hope Phillynet keep providing good service for years to come.

Worst experience in my life. They lied to me, robbed me, and threatened me. Stay away from this…read morecompany at all costs. Literally any other service provider would be an improvement. Such an appalling customer service, WiFi services, and the lack of taking accountability of their mistakes

Hello, my name is Liz. I just wanted to let you know I…read morereceive excellent service from the Xfinity store in montgomeryville, PA. I cannot tell you how helpful they were. Explain me about my bill and helping me buy a new phone. I've been going there for like 3 years and I have and Xfinity cable for over 18 years. And I have always received excellent service. The only thing I have to tell you do not call their customer service. You're better off going to Xfinity store because you will get the service quick. You're not being put on hold or being told by six other reps. The wrong information. The problem was resolved fixed within 2 minutes. That's better than waiting on the phone for 45 minutes. You've got to come to this store. You will receive excellent service. I guarantee it. They're always trying to help you. You coming there upset you leave there. Very happy because they've 've resolved the problem.