All I can say is BACK SLOWLY AWAY from this company!
Here's the story: We recently moved to the area and decided upon Stover for our fuel oil needs. Their prices are higher than other local companies, but we were told it was worth it, since they were responsive and customer-oriented. So we forked over the extra money.
A few months into working with them, our fuel-fired water heater started leaking. We called Stover to see if they could come out and take a look. During this initial phone conversation, we asked if there would be a charge associated with the visit. Randy, the person with whom we were speaking, said, "We'll worry about that later." Stover came to our home, diagnosed the problem, and left, all without any mention of a charge.
We remembered that our Realtor had bought us a one year home warranty plan, and that the water heater was covered (yay!), so we called the warranty company and had them take care of it. We thought that was the end of it.
But NO. A few weeks later we get a bill in the mail from Stover for $70. A phone call with Randy made the situation worse: not only did he staunchly refuse to forgive the bill ("We provided a service. It's a fair charge."), but his constant interruptions and completely rude demeanor proved once and for all that this company is NOT oriented toward customer service!
As I tried to tell Randy, it is not that we believe $70 is an unfair charge. What we think is completely insane is that, upon DIRECT QUESTIONING about whether there would be a charge, we were essentially told "No." And then a bill shows up.
All I can say is that if you value HONESTY and CUSTOMER SERVICE in the companies you work with, stay far far away from Stover Fuel Oil Inc. read more
