It's been a couple hours since my experience at this REI and I'm still kind of salty about it. Customer service didn't seem like a priority (from what I was able to see and experience). If you're down for a rant... keep reading. Popped in today to grab some Nuun tablets and an adventure pass. What I thought was going to be effortless and quick turned into frustrating and a waste of my time. I was lucky enough to be stuck (yes, stuck... that's how unpleasant my experience was) with a cashier that probably thought I was a waste of her time to check out. She was a little older; really wish I grabbed her name from her name tag. She was pleasant when I first approached her counter, but when I asked for an adventure pass as well... that's when everything went down hill. First off, I asked for an adventure pass - not a metro pass. Secondly, I'm not sure how many times I had to say "yes I'm sure" to her trying to get me to purchase an annual adventure pass. I only need it for a day, so no... an annual pass would not be worth my money. Secondly, yes I know about the REI membership, and yes, I still do not see the need for me to join. Now after a few minutes of what seemed like me shooting her down, it was just attitude left and right. Eye rolls and condescending tones were thrown at me any chance she got. She could not wait to get rid of me any faster and she didn't even bother to hide that. While I was checking out, I also heard her on the phone with someone trying to get a stock check. Needless to say, she did not care and just rushed this person off the phone because they're "busy". Bye Arcadia. Hello again, Pasadena. read more

Love this place. It's so neat and well-stocked. The staff is friendly and knowledgeable. I just don't shop here often because the items are kinda pricey. Came here to look for a bike, but ended up getting it somewhere else. The kids just love exploring this store, and I do too. read more

Steve at their bike shop is awesome. I got my bike at REI and had my complimentary hour appointment for bike advice and fitting and left extremely satisfied. Steve is very knowledgeable and explains everything patiently. He also made my bike fit perfect! I thought my brand-new bike was alright but after he was done with all adjustments it was superb. If you want customer service that is friendly, provides expert knowledge, service, and goes above and beyond, go to REI Arcadia. Best! (Thank you, Steve!) read more

So I'm a lightweight in this place but they had what I needed. Things are a little pricy, but you do get good quality for the price. Headlight styled flashlight and taillight for my 10 speed and some mirrors, water bottle and holder all for just a little under a couple hundred dollars. Well, I had to get it and all the sporting goods stores near me didn't have the I needed. Now to get my butt in gear and exercise exercise exercise.. read more

Not happy with product.Bought a leik cane x 2 obviously thought it was reputable. Cane didn't work as disabled as I am my are the sacrifice thinking I was buying quality should of gone to cvs. Not coming back, canes didn't work . Unable and to return.don't come here. read more

Anything for outdoor? This store got it all! The price is friendly. Staff are very helpful answering every question I have. They also have free parking big enough to cater big volume of customers. My favorite section here is the hiking department for tney carry each & every equipments & accessories I need at prices lower than other shops. read more

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I tried returning something and was "4 days" past the return date. No exceptions for returns. Not even during COVID. I tried the shirt on at home as I didn't want to try it on there because it's COVID. I then found out I was allergic to the wool material. I then took my time to return it because it's COVID. It was $90 and a total loss. They lost my loyalty fir not having understanding during a pandemic! read more

Choosing the "store pickup" option for an internet order was a mistake. The staff in Arcadia lost my package in the chaos and disorganization of their back room. Or maybe it was never shipped to Arcadia, and their computer system was wrong when it emailed me to come pick it up. Waited in the parking lot for half an hour while they rooted around and gave up. Next time I'll pay extra to have REI ship to my home address in order to avoid screwups like this. read more

This REI has been here for a very long time. I used to come here when I lived close by, but I live in the Valley now and do not find myself out in this neck of the woods. I like that this place is smaller and on one floor. You can basically find everything you are looking for. What really sets this place apart from the newer REI's is that since it's on the smaller side, you tend to get better customer service. I'm not saying that service is horrible at the other locations, but you don't have to go searching for a rep here. Both of our reps were wonderful. They did everything in their power to answer all of our questions and were not pushy at all. My wife and I came here looking for a big backpack for her 4 day backpacking trip coming up. We were met by Kat and she spent about 30 minutes assisting my wife with the correct backpack and made sure that she was comfortable with it. She packed the bag with 35lbs. to mimic the weight of what she will be carrying. She went through multiple backpacks. After all that's said, she recommended that we book a private session with an experience guide to get their feedback on what pack to get and how to pack for the trip. read more

I love everyone in REI Arcadia. I am so keen in cycling during the pandemic and the staff there offer me with great help whenever I need. Clara along with everyone else are super friendly and extremely knowledgeable. read more

Horrible experience in this store. I was being harassed by every single Sales associate in that store.They were every where, all the time asking questions making you join their membership. Even when I went to the restroom someone was following me, Made me feel so uncomfortable! I Could not shop comfortably. read more

Once upon a time, I was really turned away from REI because of their exceptionally anti-wallet prices. However, as I've delved into the world of bouldering, hiking, and other similar exciting activities, I realize I keep coming back to REI! They have rather quality items for the prices that you pay...and I think what really sets it apart from other places I go to is that their customer service is above the rest! The folks there really know their stuff (at least that's he impression I get)! They give good tips and suggestions, and they don't try to sell you on the most expensive, top-of-the-line, newest items they carry. I've NEVER been egged on to "Check out the NEWEST one that came in!" They also have the best Customer Satisfaction Guarantee policy! I've had items that I've work for a while and if there was something wrong with the item, they'll still either refund you or exchange it for you within a year! As far as items go, they don't always carry a large selection of certain things. For example, for climbing shoes, they may only have 20 different shoes, more or less, to choose from...this includes men's, women's and children's. But if you could find what you like, I suggest you get it! Also, becoming a member gets you a bunch of great deals during certain times of the year. It also is great if you tend to buy tons of stuff from REI to rack up points! So besides a smaller selection and high prices, I'm a huge fan of REI. They keep me coming back over and over again! And it doesn't help my wallet whenever major sales happen once in a while either. read more

The REI in Rancho is great with excellent service. I went to Arcadia to pick up a Patagonia Better Sweater XL....last one and I called to confirm they had it. When I tried it on it was definitely a women's XL but there was a made sticker probably due to it being a return or something. When ai brought this to the guys attention he explained different brands have different sizing which I understand but I pointed to the sticker and told him I am very familiar with Patagonia as I have a lot of gear. So he scans the sticker only to say sorry it didn't fit then goes and puts it back on the mens rack. Lol I shared with him that I drove 50 miles just for that sweater but he definitely didn't care nor did the manager lol. Customer Service has definitely gone right out the window. read more

"Kim" in the shoes is helpful, humorous, and knowledgeable. She assisted me with about 5 pairs before I picked up the ones in the picture. Way to go, Kim! I'll concur with a reviewer below in that REI always makes me want to be more athletic and as well follow my diet plan. It's just a healthy place to be in! read more

REI - Purchased (mostly) with my REI dividend. - Outdoor Gear Near Me - Arcadia, California

Came in here for some bike gear and was constantly being bombarded by employees after I mentioned I would like to just browse the section on my own. I disliked that the employees made me feel like I needed to be watched over. An employee named kelly kept following me around the store and belittled me. I decided to leave because I was way to displeased. read more

REI is the best place on earth, it makes me happy. It takes me back to my childhood. Picture this, you're a child out and about with daddy, to the park with rolling hills, picnic on the grass (p/b&J, carrots sticks, as well as fresh squeezed lemonade made from the lemons daddy picked from the tree in the backyard just this morning), best of all, no ants at this picnic. Afterward you and daddy stroll down the boulevard and he says, let's go into this store, reluctant you are because it looks like a big persons store. He opens the door you step in and all of a sudden you feel your eyes pop out, your jaw drop to the floor and a feeling of warm fuzzes come over you. Although the above is all made up, the feeling I get every time I walk into an REI is spot on. On top of that the working crew are always so friendly and helpful, without the hard sell. They have everything for everyone who is a lover of the great outdoors. read more

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Today was the day I walked into to REI for the very first time and it was a little anti-climactic. Details: I visited this particular store on December 26th to exchange a CamelBak that my nephew gave me for Christmas. It turns out Camelbak has specific models geared and fitted for women. The one my nephew gave me was a men's version and it didn't quite fit right in the chest area. Go figure. Before I drove to the store I went online to check out all the various models. I found out they do make packs specifically for women and they have some pretty color selections. I also decided I wanted more water holding capacity after having run out of water on my last hike. Yeah, I know that I always tell people in my hiking reviews to bring enough water, but on my last hike to the top of Mt. Lukens I totally blew it. Isn't the saying "Do as I say, not as I do?". After that seemingly long trek through the mountainous desert without a horse with no name I decided I never want to experience that feeling again. Spur of the moment and hiking trips don't go together. Be prepared as the Boy Scouts say. In the end I got a girly magenta colored pack with capacity to hold 100 ounces to be on the safe side. Hopefully, I'll never have to feel the pain of a raw throat again. Also, maybe search and rescue helicopters can spot me if I collapse on a trail somewhere with this borderline glow in the dark magenta hiking bag. Service 3/5 Stars: I walked in the store and I saw a guy in his REI vest so I asked him where the rest of the Camelbaks were located. He was kind enough to walk me over to the far side of the store and then left me there all by myself. No one was really available to talk about the various day packs, so I was on my own. Thankfully, I had done a little research online and knew what I was looking for. When I brought the pack to the cashier he asked me for my receipt which I did not have. My nephew said I could just return the pack to the store without a receipt. The cashier asked me for my nephew's phone number and then he was able to retrieve the transaction information. I would have rated the service a little higher if there was a little more assistance available if needed. Products 3/5 Stars: They had quite a lot of day packs, but I zeroed in on the magenta one that I saw online with more storage and water holding capacity. They only had one left on the rack and I have no idea if they stock more inventory in a store room. I didn't really explore the store, so I can't really compare their inventory with let's say Sport Chalet as an example. If I go back in the future I will explore a little more. I live by the headquarters for Sport Chalet and I like to shop local, but I may come back again. Parking: 5/5 Stars: There is a big lot in back just east of Santa Anita. read more

REI - Outdoor Gear Near Me - Arcadia, California

Stopped in to buy my son a new bike. We were here to get sized and drop a grand but the service was really lacking. It appeared they did not have enough employees for the influx of customers. After about 20 minutes of trying to locate a sales expert, I found one waiting on another customer. I grabbed her when she was done with the customer, told what we were looking for and she promptly referred me to a bike expert. He was busy but helped us about ten minutes later. We told him what my son was looking for in a bike as he had just had his stolen a month earlier. My son test rode one that was not to his liking and asked to try two others. Of course my expert associate was off doing other things and we waited another 15 minutes for him to return. My son test rode two others but was looking for something a little more street, not mountain or race. This is LA and if you are going to commute on a bike everyday, you need to get the correct model. It appeared REI was a little to busy to provide the great service I am accustomed to and decided to go elsewhere. I will still be a loyal customer, just not at this store. read more

REI - Racks of bikes - Outdoor Gear Near Me - Arcadia, California

Ordered something online for store pick up. Got there at 6:10pm just to be greeted with a "we close at 6". There were a lot of customers inside. Their yelp says they close at 9. When I asked if I could just pick up my order really quick he just says "we close at 6" again. Never had anything bad to say about rei until now. read more

$20 for a Lifetime membership. You get dividend earned back at the end of the year, so the more you spend the more you get back :) it's like a free gift card. They have anything and everything you need here, the staff is always friendly and very helpful. I have not had one employee help me that did not know what they were talking about, they are very knowledgeable in all departments. REi definitely backs up there products with a easy return policy of you are not satisfied. They also offer a wide selection of free and very low cost classes on a lot of fun and adventurous stuff, you can call and ask what classes they have going on for the month. I believe once a month they have a huge yard sale in the parking lot that you can get great deals at a low price, something thing new and some used/retuned. Love coming here, I can spend a few hours walking around and just seeing and trying things out. Enjoy! read more

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I've been looking to get me my first pair of keens. I could've easily ordered them online thru Nordstroms website since they do not carry them at their locations. But I wanted to try them on. Someone suggested REI. I'm like...WTF is REI? Of course, I yelped it. Like always. And found one within reasonable driving distance from me. So off I went. I came in. Received prompt service. Tried a few ones on. They all felt great. Decided on one. Had to be in purple. I was in and out. Loved it! read more

REI is awesome. Having one so close to me is even better! This REI is smaller than most REI's I've been to, but its still pretty nice. The parking lot has plenty of parking spaces. The store seem to be split into two sides, one being for males and the other being for females. REI's prices are a little higher than you can find in other sporting good stores, but the customer service here is great, and they have plenty of items in stock. Whatever I look for in particular, and I love doing research online for the "best" items, I'm always able to find at this place. They have a lifetime membership available for a measly $20. With the membership, you can return any items without a receipt, get 10% on all your purchase in rebate form (as long as you make one purchase a year), and you also get miscellaneous coupons and discounts. If you're buying anything here, the membership is definitely worth it. If you spend $200 right off the bat, you've already made your membership cost back. read more

REI - Entrance - Outdoor Gear Near Me - Arcadia, California

Hiking and wanting to do some backpacking recently and one store pop in mind to find all our gear. We had planned to hike down to Havasu Falls Grand Canyon and we knew we couldn't skimp out on some proper footwear. We spent literally 3 hours in the store, could have been more if it wasn't about to close lol The staff here are super knowledgeable, especially the shoe department. After trying a dozen or so pair of shoes, we walked out with some Lowa Renegades and some superfeet. Kid me not these are the best fitting boots I ever worn. Fits like a glove and made the 10 mile hike with no blisters! We became REI members that day, and with one year guarantee satisfaction returns, even if you wear them, REI can't be beat! read more

REI - Most of our backpacking gear for Havasu Falls trip bought from REi. - Outdoor Gear Near Me - Arcadia, California

I really can't figure out if this store is all about outfitting serious outdoorsmen (and women) with high quality gear, or just making affluent city folk look stylish on their timeshare trips to Mammoth. Ok, so you sell legit carabiners... And then you also sell a Marmot sleeveless teal vest that looks like Marty McFly's "life preserver" mated with a Miami Marlins catcher's chest protector. The top stitching really accentuates the "smart wool" lining, too. I like coming here, because instead of finding what I walked in to purchase (spoiler alert: they don't got it...), I usually find something else to at least consider buying. "I look good in a salmon colored compression shirt, right?" asked the rodeo clown with a penchant for flair... REI is like several small marginally-stocked stores under one roof. The cycling department has some simply adorable outfits, and two (count em!) two different types of pedal clips. If they're in stock. Good luck finding anything water sports related here... Except some stylish board shorts. This is a great store for a gift card... Because really, if I'm going to spend my money, I'm going to Cabela's or BassPro or Dick's or online. It's not that I don't like REI... It's a fun place. It just doesn't have enough selection, and I don't need a $200 Yeti insulated tote bag to keep my lunch cool on a 4 mile commute to work each morning. read more

REI has a great business model (yes, you should become a member its totally worth it) and between online purchases and this store in Arcadia I have overhauled most of my outdoor gear. As with any specialty store, certain items can be more affordably priced than others. There are times I walk in here and encounter some serious sticker shock, but I've learned to game the system by looking for sale items, shopping online at the REI outlet, or loading up during annual sales for any big ticket items. I have run into some really great service at this location (special thank you to Peter who helped fit me with my Flash 45 pack, this man knows his stuff) and others who were just so-so. Depending on the time of year, the selection here can get quite scattered or downright non-existent, so a couple times I've had to purchase items online that I intended to purchase in-store. Just a minor inconvenience if you ask me. 2014 is a big travel year for me, I'm counting on REI to help me along with way ;) read more

REI will always be my first choice when buying high quality outdoor gear because of the consistent customer service that they provide. I did some online Christmas shopping with them early December and their contracted shipping company labelled the items as lost about a week after. Immediately, I used REI's online help chat to find a solution. One of the items was no longer in stock, however, I was able to receive a full refund. For the rest of the items, they were able to create a new order for me and have it available for pick up to my local store. Overall, the entire interaction lasted less than 10 minutes and was very reasonable to work with. read more

I love coming here whenever I have a need to stock up on outdoor equipment. They got everything you need from hiking, cycling to snowboarding and skiing gear. Today I came for some snowboarding gear; jacket, pants and gloves. They offer a variety of name brands such as North Face, Patagonia, Colombia and Arc Teryx, to name a few. The staff at this place excel at service so very well, so kind and helpful. There's also plenty of parking space. read more

I would give this store FIVE STARS if it was not for one extremely rude employee named Riley. All the other staff are so friendly, knowledgeable, and kind. A special shout-out to Travis who went above and beyond for my boyfriend & I. read more

I was looking for a pair of Keen's for vacation and found out they stock them at REI. I was in Pasadena so I made my way to the Arcadia location. Lucked out, found my size and the pair was on sale! I got sucked into the lifetime membership but the perks and the return policy sounded to good to pass up. The service from personal in the shoe department and register were friendly and helpful. I inquired about their sister companies and was advised the Cucamonga location is much larger. I'm considering purchasing a mountain bike so maybe REI might be a good choice. read more

I love REI. Quality products, knowledgeable sales staff, great customer service. Or is it? Well it depends on when you go. I went there one day for new trail hiking shoes. Wonderful saleswoman who knew her stuff and steered me towards a great pair of Merrell shoes. Everyone was very friendly and helpful. I went back today prepared to spend some cash on some biking gear. For starters I needed new bike shoes with cleats. The sales guy who looked hungover barely glanced at me, literally waved his hand at a display and said "This is what we have for women" and continued telling his friend (co-worker?) how he is soooooooooo ready for a weekend. That's the last I saw of him. After 20 minutes I walked out of the store, and no one stopped me. Or acknowledged me. Or thanked me for coming. Or said have a nice day. The things you do if you want people to come to your store. So to the nice women yesterday, 5 stars. To the guy today, minus 1. I averaged it out to 3. read more

Well. If you're looking for snowboarding stuff, look somewhere else. This location doesn't have snowboards, or any snow accessories or clothing. I actually lugged my board in to get it tuned but... no tuning done here. Drove my ass all the way back to Santa Monica instead. But the staff are very courteous and helpful and if I was into any other kind of outdoor sport, I would've had a better experience. read more

Mike is a God! See Mike in the shoe department. Not only will you leave walking on clouds you will leave a better person. One of the most amazing upbeat human beings I've ever met. Wow what an experience. Can't wait to come back and see him! read more

I'm suspicious of the high ratings for this store. I've gone here a couple times and there's never a sales representative around to ask questions or help in the shoe department. The overall vibe is unfriendly and catered toward a certain type of clientele. read more

Staff is friendly and helpful. Usually know their stuff pretty well. It's a little small but has quite a lot of stuff for reasonable prices. And they have so many crazy cool things it's interesting to just walk around in. If you are an Outdoorsy type of person this is the place for you. Make sure you look for sales to get the best prices. Great shoes by the way. Go Gortex. read more

Knowledgeable and friendly staff! I went with a friend here to pick up hiking boots. The guy who works the shoe department analyzed her feet, was able to tell she had a past injury in one leg, and found great shoes with great support tailored for her feet. He ripped off tags, cut up insoles, and did whatever necessary for her to have the perfect set-up. He was also an awesome guy named Mike with Hawaiian Indian heritage, who gave her the native perspective on the dig site she is headed to. I would have never had expected such experts to work at a chain store like this. It is worth it if you are looking to invest in equipment you plan to use for a few years. read more

This is the REI I grew up with and I never realized how lucky I was to have one in my city until just recently!! PROS: - super friendly and knowledgeable staff - decent selection of products for all of your adventure needs - REI membership is 100% worth the $20 investment - 10% dividend on all full price purchases - amazing REI return policy (I've had one bad experience trying to return something but I contacted corporate and they said I was allowed to return it) - good sized private parking lot - REI member-only garage sales are great ways to find SUPER good deals on used items - every now and then they'll have a 20% off coupon for members CONS: - most things are on the pricier end - not much snowboarding/skiing equipment - climbing shoe selection could afford to be larger (REI in Burbank has more options) read more

I love hanging out here! Just being at REI inspires me to try explore new places. They have so much cool stuff! Here are some of my purchases: super warm down sleeping bag, annual adventure pass, sunglasses, insect repellent, energy gels, iodine tablets, wrinkle free shirt, water proof hiking boots. Tips: Become a "member" and earn dividends on your purchases. read more

REI - REI - Outdoor Gear Near Me - Arcadia, California

I'm gonna give it a two star. I'm an outdoor hobbyist and maybe even minimalist. These stores are expensive. Crazy expensive. However. If you live outside, you may need what these people sell. It may be fantastic quality. But if you have your own products with your name on it one the clearance rack, it better be dirt cheap. read more

I wish I had more time to hike, bike, camp and be in nature. I'm not so granola-y but I do love communing with the higher power out in the woods so to speak. And I'm not talking squatting to pee either. REI is the best place to shop for outdoors gear. I bought my new Columbia snow boots here and they are so cute and at a decent price too. Just did some Xmas shopping--wool socks for my brother in law who lives in the snowy confines of southern Colorado. The folks who work here are just all very nice and helpful. That makes holiday shopping, which I loathe, all the more bearable. read more

What's with the customer service here? Staff seem vaguely hostile, annoyed and aloof. I love REI and always will, but this location has a weird vibe. Is it a Pasadena thing? Management needs to up its game here, and his place is turning into Walmart. read more