Jon was a HUGE help on the phone. Found what I needed had it pulled for me. Unfortunately, when I arrived the guy helping me grabbed the wrong boot. TWICE. when I realized I didn't trace the safty toe I asked for I had already had a full day work in the boots. Once I talked to Jon again, with no hesitation he exchanged my boots. I was so stoked I bought a different pair as well. Thanks Jon for being professional . Everyone makes mistakes. THANK YOU For correcting things read more

My last work shoes had to get dumped after it got soaked from the California December Rains and proceeded in getting moldy. Bf recommended me a number of different shoe brands that specializes in work environments, which can go anywhere from restaurant to construction sites. Red Wing Shoes was recommended by him, too. However, my problem is that 1) I'm a girl, 2) I live in California. Which means that 99.999% of all shoes available in California are more focused on fashion, and exposing toes/skin to absorb the Californian sun. Obviously, this is a negative when I need to try to find practical, durable, resilient shoes. Also, I tend to be in weird environments (from greasy floors to the pouring rain), so I needed something that could withstand most weathers. My friend, bf, and I were driving on Beach, when I noticed the store sign. I made a mental note, and asked bf if we could go to the shop within the week. Came by yesterday after work, and was greeted with a small shop. Employees were very friendly, and incredibly helpful. They found my exact fit using their machine, and I tried on a pair of shoes that were probably one of my most comfortable pair I've ever felt (and the most expensive pair that I would ever by). I obviously well need to upkeep it because it is made by leather, but they do have services to help maintain your shoes. There's more or less plenty of parking in the lot. It's right on Beach Blvd, so you can't really miss it. Warning: these shoes are expensive, but that's what you get for quality. A pair for women's is around $90+, while men's can be anywhere after $150+. Also need to take into account of tax. I think the customer service was the big plus for me. I asked plenty of questions, had plenty of worries in terms of how much water the shoes would take, but all of my questions were answered politely and knowledgeably. read more

Best boots, known fact! Excellent customer service every single time. These boots will last you for a long while!

Went to take my boots for a cleaning today, and was very disappointed. It seemed like it was just a half done job slapped oil on them and that was it. When I got home, I regretted not Cleaning them myself... Oh well, now I know read more

Horrible customer service. I went into the store with my mom who was looking for some suede protection for a pair of boots she purchased from the Costa Mesa store. As soon as we walked in, the guy behind the counter started belittling her & making snarky comments. Not sure if it's because she's darker completion, or if this guy woke up in a bad mood on Valentine's day, but either way I'm never going back to this place. Nobodies breaking down the doors to get into this store & I can definitely see why. read more

Awesome friendly service got a size too big and with the whole covid pandemic they have to bring the shoes to the door for you. Called back the next day and the guy said they had the size I needed and swapping them out was a breeze. Only reason for 4 stars is that they don't apply the tough toe for you and the tube I got must have been old because the first half would not come out and I ended up with a thin layer and air bubbles. Second shoe started out hard but a minute in it started flowing and I got a pretty good application. I'm wondering if I can add a second layer of tuff toe or just pick up an extra dispensing tip to fix my first boot? read more

I came in to double check my size and to clean my palate from a really bad experience at another red wing shop. I'm so glad I did because Bryan really saved the brand for me. He took the time to explain my sizing and what I should be looking for, what to expect over the next few weeks, and even took care of a weird issue I was having with the soles in the 1907s. If you're considering your first pair of Red Wings or your tenth, this shop is worth the visit. Thank you Bryan for being a good guy, I will absolutely be back for another pair in the future. read more

Never heard of this store, but was helping someone out to find shoes for their welding class. The moment we walked in Bryan was very friendly and welcoming. He was very informative and helped select the right shoe. I learned a fun fact about how shoes are sized. Bryan is the model employee because he not only knew his product he was selling, but was attentive to the need of the customer. He made sure he addressed all the concerns and wants we had. He was friendly funny and super nice. I was a pleasantly surprised by the experience. Highly recommend this store and you gotta see Bryan! read more

There is no better shoe store that caters and fits to your feet then here. All kinds of places claim to be the best toughest shoe/boot but these guys made it for a reason and have prices like they do for a reason and can prove that to you I love these boots and trust me or not but its takes hard work to get what u want well it takes a lil pain to get the boot you want and once these boots mold to your feet there is no way u will remember to take them off at home anymore you might even try to go to bed in them. Just tell your wife its for extra grip!!! Lol. She just may let you keep them on at that point!!! Try it once and pay the money and you will not regret it! read more

Red Wing - Shoe Stores Near Me - Westminster, California

1st time here came with the hubby looking for new boots for his work. Our sales expert was Elvis he is very knowledgeable, patient and answered all our questions. Elvis guided my husband to get the perfect pair of boots. He did not try to get us to buy the most expensive but the best fit. Well definitely recommend this place their customer service is what other store should aimed to have. read more

Red Wing - Shoe Stores Near Me - Westminster, California

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My father told me he had came here to buy work shoes since he had heard that Red Wing had really good footwear for work. Bryan was the one who "helped" him. My father had purchased a pair of boots that was half a size too big for him and he tried to exchange it on the SAME day he purchased it. Bryan did not let him. I was super mad for my dad so I decided to help him. I went on the Red Wing website to see the return policy since Mr. Bryan here didn't have the policy on his receipts. Lo and behold, it turned out we CAN exchange/return the shoes we purchased if we are unsatisfied with it within 30 days. The only reason I'm giving this place 2 stars is because the male employee that helped my father and I was extremely helpful and nice. Bryan was "on the phone" when we came. I don't recommend anyone to buy from this location AT ALL. read more

Went to order shoes and 1 clerk was cool but the other was rude and pushy and pissed me off. Then I went back to pick them up and said "picking up" they looked at my like I had lost my mind. Then the guy said something I didnt understand and I said what and the guy was rude and pushy with a shitty attitude. Im so over getting talked to like trash. Ive been buying boots there since 1993 and the owner used to take care of me and make the whole transaction feel like family. These dicks he hired could care less. I will never shop there again and I will post on the longshoreman website telling the 10000 longshoreman with yearly red wing vouchers to stay clear and go elsewhere read more

Checked out a couple other stores in the Orange County area before I came back to this one. And the customer service is Great! Employees were very attentive. Bryan was very funny made you feel comfortable and was very helpful in helping to find the right boot that fit perfectly and went above and beyond to get the exact shoe I really wanted Thank you Brian read more

I was looking for a sturdy workboot and the Redwing Rover "fit" the bill. The salesmen at this location were very helpful and informative. They had me stand on a shoe sizing machine that suggested a boot much larger than I had anticipated. I typically wear a 9 and their sizing machine recommended a 10 1/2. Whoa! Here comes Big Foot!! After I questioned the size, I was informed exactly how a boot should work and why the size was larger than expected. Well, don't question the sizing masters! The boots fit great and are a pleasure to wear on the job site. Thanks, guys! I'll be back!!! read more

I went in here one time, and asked them if they had Gentleman Travelers. They're a dress shoe that Red Wings make. He told me no, those are yuppie shoes. Thanks, f*%k you too! read more

Read all the reviews about how this location sucked in the customer service department.. And thought, hey it must be them and not the store. But let me tell you this location sucks, treats their costumers like crap and wanted to charge me 10$ to condition my boots there because I didn't buy them at that location... Advice stay away from this location.. I will continue to buy red wing boots, just will not continue to support this location... If I could give them no stars I would read more

Red Wing - This is how this redwing store responds to a complaint about bad customer service.. By saying we need to grow a pair of balls - Shoe Stores Near Me - Westminster, California

Great store, had my size and the salesman was helpful. The location is quick and easy find. read more

Bryan, the owner helped my Bf picked out some new work boots and i don't think I've met a business owner more helpful, patient, and funny. The best part not once did my Bf feel push to buy any boot he didn't want. Will definitely be returning to this location. read more

Customer service is going down. Bought my first pair in 2010 and another this year. The difference between bringing my boots in to be cleaned is 100% noticeable. 2010 boots were unlaced, scrubbed clean then treated. New 2015 boot; not unlaced, tongue is still covered in dust and dirt. Stitching all over the boot is still dirty and along the soul. Very unhappy... Usually wait about 5-10 minutes to get them back, this time I got them back in about 30 seconds. I'll have to buy my own saddle soap and clean the boots at home. read more

Red Wing - Before redwing cleaning - Shoe Stores Near Me - Westminster, California

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Shoutout to Bryan! Right as we walked in the store, he was full of energy and started cracking jokes right away. Now he is helping us with shoes, he's taking his time to tell us how they should feel and if we walk, how it should be. He doesnt push us to buy anything but he definitely is helping us more than ANY store i have ever been in my LIFE. HE is definitely a reason why i would come back! THANK YOU!!! read more

They sized me right and fixed all the problems I had with my last pair. Friendly and knowledgeable staff treated me great, even as I made them stay over after closing time. read more

They are so helpful here! It's a great store that sells the best quality shoes! Jesus was especially helpful for us and we appreciated his kindness in getting my boyfriend fit for the perfect shoe in the color he wanted. They are very friendly at this store and I would recommend it! read more

Walked into this store looking for boot products to condition my boots. Walked out of there with what I was looking for plus a new pair of shoes. Cliff did a great job answering our questions. Keep in mind we have invested hundreds of dollars on Red Wing products and have not been disappointed. Quality, Comfort and peace of mind is what you end with Red Wing products-MADE IN THE USA. Cliff and his crew at the Westminster store are knowledgebale of the products they sell. They are up front and honest with advice. They don't sugarcoat to guarantee a sale. If you want quality products and customer service walk into the Westminster Red Wing store. Cliff good job read more

Wow I'm impressed other Red Wing locations should take notes from these guys I've been to many Red Wing stores and none can compare to the great Customer Service i give this store Two thumbs up!!!!! Worth the drive from Carson CA read more

I came in today to buy my first pair of Red Wings. I dont know anything about boots, I just knew I wanted a good pair. Jon helped me out as soon as I walked in the door, he got me sized up, boots conditioned for free, paid and out the door in less than 15 minutes. Was very stoked on the service! Jon was the man & there were also a few other people in there that were on the ball! Thanks a lot Jon for all the help! Will be back for more soon! read more

Red Wing - Shoe Stores Near Me - Westminster, California

Excellent Service! I took my old dirty boots in to match up with a new pair, they cleaned and oiled up my old ones with new laces too. Bought another pair the Best fitting and Quality product ever, Thanks Guys. read more

I understand we are all dealing with the impacts from the Covid virus however, the lack of effort, willingness, and customer service was lacking tremendously at this location two Saturdays in a row upon trying to purchase two pairs of boots from this particular location. All the sizes for 3 styles were completely sold out, all the computers were down and the employee didn't want to take my shoes in for repairs that I would be perfectly capable of paying a 110 dollars for, the only effort would be filing paperwork and sending the work order along with the shoes. It was disappointing before I returned the next Saturday with the stores open and employees answering the phone but not allowing customers to shop before an employee quite that day and there was only one person working and he said he couldn't handle working alone so he couldn't open the doors to let us shop. Strangely when I tried to shop the other Saturday there was only one person working that day and he was open, letting customers in, just lazy and didn't want to go in the back and look for sizes just said everything was sold out. So clearly u wouldn't recommend this location. It was a complete waste of time both visits as I was unable to purchase anything or have repairs done. It almost felt like the employees were refusing to help customers, strange. read more

Horrible experience over all would not recommend getting your boots here!!! There shoes are not worth what they. I don't mind paying $300 for boots if they are good quality and hold up to any job site but they do NOT. read more

Horrible customer service. I had bought a pair of boots online and they were the wrong size so I wanted to come in to try on a pair that would fit right before trying an exchange. I had bought the shoes from a different company but the response and approach from Bryan, the manager on duty, was honestly rather rude and unkind. He had basically told me since I'm not buying a shoe from them he didn't want to waste time helping me try on a pair that fit. If the store had been busy and packed I would be more understanding, but it wasn't and there were a total of 3 customers and 2 employees. I expected better service than this especially after hearing great things about these shoes and from the company. read more

All I can say is WOW! Jon is HANDS DOWN the best customer service rep I have ever experienced. My fathers birthday is tomorrow and I was in need of finding my dad his boots that he loves so much. I came across the Red Wings Westminster store and decided to email them....not only did I get a response back very quick I also received a call from Jon and how he can help and also help me figuring out my dads shoe size (since I didn't know it). Jon not only took his time with me over the phone but he also explained the boots material and what size would be good and which size would give some room for when they are broken in. All I can say is THANK YOU, THANK YOU, THANK YOU!!!! I cannot wait for this afternoon to pick up my dads boots and surprise him tomorrow for his B-Day! Thank you so much again Jon and for your incredible customer service. read more

super great customer service by Jon and Bryan. Very intelligent men who educated me on many aspects of work boots i needed. They both answered many questions with real honest answers and helped me attain the work boots i need that day.Both men possess excellent communication skills on the phone as well as in store. Both men worked together as a team and with their expert advise and answers i was able to solve my need for a work boot right away. The store was clean and orderly with easy parking too. Such a breath of fresh air to find great workers like these men at a place where i was going to spend a large amount of money. I absolutely felt valued and that they cared about me as a customer. Both these men shared a lot of facts about red wing and the shoe industry that enlightened me with knowledge and wisdom. This is so rare now in days. Im so glad i came to this store and met these men it restores my respect of retail stores and sales people. Great shopping experience and great products the 3512 king toe red wing boots are the best boots ive ever owned in 40 years of boots. I am so happy their are solid men like this in the retail store setting. I am 100% a customer for life at this store for anything they sell not just a work boot. Thank you Jon and Bryan for going above and beyond the call of duty . GREAT JOB 100 STARS !!! read more

I arrived here to this VERY clean and well kept store to pick up boots I bought the same day at the Anaheim location. I had a brief but extremely professional interaction with Bryan who immediately retrieved my boots, laced them, and placed them on me so I could give them a quick spin before heading out. Having such an identical experience of quality store environment and excellent customer service at the Anaheim and Westminster location, I can tell that Red Wing Stores instill strict values in their employees regarding store appearance and customer service quality. read more

After about 7 minutes I walked out in a great pair of work shoes. Very friendly and helpful. Easy, no pressure sales experience is a plus!

Best service yet. The guy who helped me out was knowledgeable of the products and helped me select a pair of great fitting shoes right away.

Don't waste your time all they care about is selling you boots and when you go back because they are falling apart they don't want to hear what you have to say I was a customer for over three years but I'll never go back to Red Wings again read more

(I'm posting this under my wife's Yelp account.) I've been buying my work boots here for over 15 years. The guy that helped me was as always helpful, knowledgeable and remembered that my company gets a 15% discount. High quality shoes and boots and the best customer service will keep me going back for years to come. These guys make shopping for work shoes a pleasant experience with fun conversation. read more

Was put off by the sales guy/owner/son-of-owner. He didn't like the fact that I bought a boot for fashion. He made the comment that folks that walk into his store buy boots for work. I actually do also wear Red Wing Shoes from the Heritage Collection for work. I love my work boots so much, I bought a second pair on sale from Nordstrom for casual use. Went to his store to ask how I should care for this particular leather and he said they must be defective or cheaply made to have bought them at the price I paid. He even suggested that they were old stock that Nordstrom was trying to get rid of even though the manufacturing date on the tag read 6/14. Will still buy Red Wing Shoes and accessories, just not from this store. To the owner: It actually was nice chatting with you about youth sports. Good luck with your expansion; you'll need it to stay in business. ONE STAR because the store is actually cool; they all are. read more

I have been going here for 30 years and my Father years before that. Ever since Brian has been backing off, the service has been inferior. I went there 2 weekends ago with 2 of my sons to buy new boots for all 3 of us, we were completely ignored for about 15 minutes, while we stood right next to the boots we wanted. Then another gentleman came in and they asked him if he needed help before us, the gentleman proceeded to tell the staff that we were here first and they ignored his comment and proceeded to help him. Go figure! I never have left a bad review in my life until now. We walked out and went and bought Thorogood's which are American made boots and are just as comfortable. I run a good size Union Construction Company and I have always pushed Red Wing boots, that is coming to a halt, I will be pushing Thorogood's now. Sorry Brian, but your staff sucks! Your Son has always been good to me, but he has not been there the last couple of times, so I am over it. read more

Jon's great! Super knowledgeable and hands down best customer service I've experienced.

Awesome staff and very knowledgable on what boots work for what they're designed for. picked up a pair of iron rangers in early January and going back tomorrow for some 875 moc toes. would highly recommend this store for your red wing needs. read more