This store is now closed, but I had a very good experience here. I went back in the beginning of Oct where they had a 40% off and alot of sizes were available. I purchased 5 pairs for under $200. Such a win. read more

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Love that they had the right shoes at the right time I love shoe palace thanks I've always liked the selections u guys have keep on bringing all the Jordan retro's back read more

Came here to get some shoes for myself. Was greeted nicely by one of the workers there , I wasn't able to get his name but he was very helpful. Then I got to know what seemed to be his manager. I saw someone go in to exchange shoes and he didn't know what to do so he asked another guy in the store who I'm thinking was the manager. He was rude and disrespectful to the point that I thought to myself how he even still has a job there or how he even got hired in the first place. Overall he made that store look terrible. If you have another shoe palace in your area I HIGHLY recommend you go anywhere else but here. read more

Went and selected 2 pairs...on my 3rd pair and i got a rude notice that i must have a mask...epecially when the mask mandate has been lifted...if they wanted to play politics...reject me at the door....dont let me wasted 30 mins in here selecting shoes. ...and then get on my case about it. as for the vaccination card ? who the heck carries it around as an ID? pitiful... read more

My guy brandon is the definition of professionalism. I came in needing some shoes and bro not only informed me on the shoe and the available sizes, but also gave recommendations as well. He needs a raise if not a position in management. read more

My husband and I had an amazing time selecting shoes here. The two ladies (Diana and Crystal) that helped us find the perfect shoe were patient and oh so helpful. Thank you Austin for having an amazing team at your store! Definitely coming back for more shoes. Keep up the awesomeness! Stay safe! Belinda and Aaron are happy! read more

When I walked in Austin was attentive to us and helped us out tremendously pick out the perfect shoe for me. If your like me shoe shopping can be super hard and I can never decide on a shoe but Austin made the shopping experience easy and great. I will definitely be coming back here for all my kicks! read more

Shoe Palace - Shoe Stores Near Me - Westminster, California

AMAZING experience!! My wife and I took our kids shopping for some school shoes and were instantly greeted when we walked into Shoe palace at the Westminster mall. Sometimes it's irritating when you walk into a store and don't get greeted or helped. But right away my wife and I were helped out by the manager Kenzie and she was able to provide both of our kids with some comfortable Nike prestos. I will definitely be returning. Great customer service!! read more

I just had a really great experience today. Oscar approached me and asked how he could help. I briefly explained what type of shoe I needed for my daily routine. He was very knowledgeable. Although we had a small issue with a shoe size but handled it very professionally & recommended a similar shoe for my comfort. Thanks Oscar read more

My 9 year old son was in need of new shoes, he is my only boy of 5 kids. Didn't think shoe shopping was so much work, I wanted to thank BRANDON for his patience with my son. Thank you for all your guidance on shoes, obviously Brandon and my son were speaking the same language. I have no idea about shoes, since my husband is always the one to take my son shoe shopping. Customer service is 10 out of 10, we were immediately greeted and approached without feeling overwhelmed like at other stores. Thank you again Brandon. read more

I had a really bad experience at this particular location the manager oscar was rude he even call security I was trying to explain that they gave me wrong shoes but he was so rude he said I was over my 30 days it was true I had 2 weeks still I made a complain at shoe palace.com I hope I get a answer soon but the guy oscar is not capable for this job bad customer service I don't recommend this location all because my experience the only reason the store is there is because of people Ike me spending my money there and be treated like that when they are that ones that made that mistake bad service read more

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Westminster mall has had so many shoe stores open and close a few months later, so I was not too excited when I heard a new one was opening. Walking in, you can see the wide variety of shoes they have, but the brands you see the most are Nike, adidas, converse, the usual. I came in on opening day, so and I guess they had a lot of workers because they anticipated lots of customers? Whatever the reason was, it got annoying. When you walk around a corner and one of the employees pops up to ask you a question, yet to have another one pop up right after the first one left, was a little too much. Props to them for being eager to help customers, but I'd tone it down a bit more. Cashier-wise: the cashiers are good at pushing products, but a little out of it when they're taking your payment. Luckily, I looked in my bag not too long after I bought my shoes, because there was no receipt. I looked in my wallet: no receipt. I walked back to the store and it turns out, they forgot to give me my receipt. As stated on the receipt, if I'd needed to return the shoes, I'd only get store credit. That made me think, if I had to return something, and through a fault of theirs, i wouldn't get actual cash back but store credit. The layout: Pros: the store is really clean and bright, it's easy to see the different styles they're selling. Cons: the music is literally blasting so loud you can barely hear yourself think about what shoes you wanna try on! It's a shoe store, not a party... Definitely need to tone the music down a lot, cuz that plus the amount of workers standing around watching you is a little too intimidating for my taste. Overall, the store is aesthetically pleasing to look at, but I wouldn't come back. It's just another shoe store, except you get headaches from the music. read more

So I brought my dad on Father's Day to buy his gift. He got two pairs of shoes and a shirt. The employees were all very helpful and friendly. They all look young but provided great service. My dad struggles a bit with his English so the guys that spoke Spanish were very helpful to my dad. Very impressed with service. Definitely coming back! read more

Shoe Palace - My dad was very excited to come check out this store!:) - Shoe Stores Near Me - Westminster, California

I came to this place this Thursday around 1 pm, Girls were indifferent and rude, I wanted to buy a pair of shoes but they wouldn't want to show them. If you enjoy being rude to customers why are you even working? read more

This place has great customer service. Within seconds of entering the store, I was already being helped. Upbeat environment, especially when Austan shows up. Do yourself a favor when you come here; just ask for Austan. Chill dude with spot on shoe recommendations. read more

Because of Natalie the manager at this store I will continue to be shopping here. She was professional and took care of me when other managers failed to and only thought of themselves. And were totally unprofessional at least. That's Natalie read more

I had the very best shopping experience at this location. The manager Natalie was super helpful and kind. I will always come see her first before I shop for shoes here on out. read more

I had a great customer experience there, the staff was very friendly and made my Xmas shopping so easy. The associate by the name Aiyana is the definition of great customer experience. I'm a manager for another retail store and I know how important it is to have great customer service and she definitely made my experience great. Also the cashier Austan was friendly. That store was kept clean and there COVID protocols to keep everyone safe and happy are exceptional thank you guys!! read more

Honestly by far the best customer service!! Went in today again cause you know back to school shopping and let me tell you I went in 10 mins before closing which I did feel bad but even though Jesse and the other worker were on top of it helping me and my family out making sure we were satisfied I love coming here for my shoes like I said in my previous review they just have the best deals and customer service like always will be coming back again !! read more

Rony & Armando are incredible. My wife and I had a lot of shoes we wanted to try on and they never complained once. It got busier and busier but they never ignored us and never rushed us. We bought 2 pairs of shoes and will be back soon for more. Great sales too by the way even though what we bought was all full price. These two deserve to be recognized for their superior customer service and great attitudes. read more

Called to ask if they had white crocs in my size, they said yes, I asked if they could hold them for me they said yes, told them my name and everything, drove 30 minutes and when I came in they didn't have the color I was told they had and had set aside for me, disappointing ..... just check I would have waited on the phone I didn't mind. Don't be a dick read more

Anywhere Jonathan goes we go! The company has sent him to Cerritos, main place, Westminster and my family and I follow basically. That's how great his customer service is. He is super friendly, gets to know us, and helps us out with a smile every time. You have a great employee Shoe Palace! read more

Been meaning to write this review, this one goes to the co worker "Rony" . my bestfriend knew I been looking for these pair of shoes and they had one last pair in my size so she had ask rony to hold it until I got there. As soon as I walked in he greeted me. And before I even finished my sentence about my shoes being on hold he goes "Geva?" I was like what the .. I was so surprised lols! Over all he was very helpful so sweet to hold them for me and super friendly. Love when I run into employees like him with great customer service. read more

THESE GUYS ROCK!!! The store is organized in sections by brands and the workers are well informed about the products they have and don't have. Not to mention their kind and very helpful attitude each and every employee has within the store. It was easy to find what I was looking for with the help of the worker, in a matter of minutes I was in and out of the store. read more

The worst shoe store I have ever been. Customer service is very very bad!!! Wanted to return shoes bought a couple days ago but they refused to take them back read more

Shoe Palace - Shoe Stores Near Me - Westminster, California

I bought two pairs of shoes for my daughter. I wanted to return one pair that never been worn besides trying it out in store, but they wouldn't let me return it, saying that it was dirty. The marks that were on the shoe were already present before she even tried it on. I am very unhappy with the customer service here. read more

I've gone in there a couple of times and Diane has helped me she was so patient while I was trying to buy my son some shoes and she was very helpful when I asked questions. She has such a bubbly personality she seriously gave me the best customer service! I Will be coming back to purchase more shoes. read more

best place ever! all employees there were there in a hurry to help me and also were all wearing masks! felt super safe & important.. be back soon! read more

This dude named Joseph? got me the shoes I wanted and made sure I liked them and was just over all super helpful