I took in a pair of work boots that was falling apart, they respected the warranty and helped me get a replacement. Giovanni was the one helping me out, he was very attentive and respectful. read more

My husband and I came in for workboots. We'd just gone to Boot Barn and received no help making a confident choice. Once we came into this Red Wing, we were helped immediately by a friendly and well-informed staff member. We had super specific requirements, all of which were met. There was no pressure to make a purchase, but we received enough quality help that we felt really confident about what we chose. *Edited to fix typo: workbooks to workboots read more

I had the pleasure of having Juan Bueno assisting me yesterday. I only came with 1 intention: confirming my boot size. However, it was nearly impossible to walk out empty-handed. Juan took me back to old days of customer service. He loosened up the laces, had knowledge of products, even told me about their retail's remodel. I'm into americana style and am in a design profession, so this conversation Juan and I had felt personal. Anyway, I felt it right to make my purchase then and there, the Beckman Red Wing boots. A symbol of a wonderful experience. Now, I could go on longer, but I'll sum it up. I am hoping Red Wing--as a company--is treating Juan right because he truly is making his customers happy. Juan, thank you for my first pair of Red Wing Boots! read more

Red Wing - Day one breaking into these Beckman boots. - Shoe Stores Near Me - Westminster, California

Well I was gonna give this place a 1 star after dealing with the sales person Ruby.. she didn't seem to want to give me the time of day listening to my needs and seemed short with me and barely even listened to my needs while cutting me off... Regrettably I made a purchase with Ruby and was sent home with the wrong size. I called customer care and called them out my experience... Gio the manager called me and worked out it for me. I was about to boycott shopping at this location but Gio earned my trust again. read more

This is my go to store when it comes to purchasing quality boots. There is no substitute for Red Wing. If you go there, ask for Juan. He's very knowledgeable and knows his stuff, very professional and courteous as well. This place comes highly recommended! read more

I understand that Red Wing has gone downhill warranty wise over the last few years. I understand this companies have to stay in business. However, this particular Red Wing store has always been a problem. I needed warranty done to my boots so I took them in and showed it to them. They said they had to order parts and it would be a week. A month later I called them back. They said oh sorry it got here weeks ago and we never called you. I get this sometimes people get busy. I brought the boot in so that they could warranty what we had discussed prior. When I came to pick it up the warranty item that was in not done. The employee was babbling about some other thing that had nothing to do with what we had talked about prior. I was then told the item that they had ordered for my boots to replace was not covered by warranty. This of course is not true. The bigger takeaways is instead of just straight away denying the warranty. They made me waste several trips to the store to end up with the same result. I've been coming to the store way too long and I've always had shitty service. I should know better that's my fault. I just got in contact with Red Wing customer service not only did they tell me it's not how business is done but they went ahead and ordered the part and sent it to my house without question. They need to shut those stores down. I would I have wasted a minute dealing with this online. read more

Quality service from all employees. They'll help you find the right boot and fit. They even have a machine that will help find the best insoles. Not a cheap product but quality all around. Highly recommended! read more

Excellent staff I recommend coming here to buy your foot wear . Gio and Juan both are very humble and knowledgeable sales team . I will be using this store as my go to from now on . And they have a great selection of type of boot and shoe . read more

Red Wing - Ron and Jake - Shoe Stores Near Me - Westminster, California

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Fantastic service from Juan Bueno at this Red Wing location. I was pleasantly surprised by the 3D scan of my feet and walking patern. He helped me find the boots that perfectly fit the constraints of my job. I found my new work boots! Thanks Juan! read more

I had such a great experience working with Juan Bueno. He was knowledgeable, patient, and genuinely invested in helping me find the right pair -- not just making a sale. I had a lot of questions (and a little indecision), and he walked me through sizing, fit, and the differences between styles without ever making me feel rushed. You can tell he really cares about making sure the boots fit properly and will actually work for your lifestyle long term. It made the whole experience feel thoughtful instead of transactional. If you're shopping here, ask for Juan -- he'll take good care of you. read more

Came here about a year ago and the service was great, came back today and the service was awesome all thanks to Juan. 10/10

The customer service was absolutely wonderful. It was busy but I felt important And my salesman was very knowledgeable.

Customer service is absolutely terrible. Bought a pair of boots 4 days ago, and wore them for two days of work and noticed the sole starting to separate from one of the toes. Brought the boots in and the man in charge didn't even get up from the reclined chair he was in and told me "looks like you kicked something, that's not a defect, I won't return those." I've worn many different pairs of boots of varying brands including redwings in the past and have never had a sole even show signs of starting to come unglued. Can't be mad about the product, s**t happens, but the lack of care from the employee just completely turned me away from ever stepping foot in a redwing store again. Now gonna be $450 into this pair of boots after taking them to a cobbler to have them fix the issue. read more

Red Wing - Shoe Stores Near Me - Westminster, California

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Top of the industry quality, service, and product. I was able to get a pair and return them within 30 days with a different pair of boots. I work pretty hard in the HVAC industry and a good quality work boot allows me to be protected, safe, and do the job right read more

Gio Jimenez was the man!!! He explained how body mechanics factor into the boot i was looking for. Very patient as I kept changing my options as well. I learned something new today at a shoe store that I was not expecting . Will return. His admirable service was amazing enough for me to pull out my phone and write this review. Gio, I hope they pay you enough. Take care. read more

Juan B. provided amazing assistance in helping me find the perfect work shoe. His service made the process easy and efficient. I highly recommend Red Wing for anyone looking for quality work footwear! read more

Went to return work shoes that had started to come apart. Red Wing shoes used to be durable and lasting. Not anymore. I've worn these maybe six times, waterproof?, but was quickly turned away. Never going back. This store needs customer service training to say the least. Done with foreign made Red Wings too! Bye! I left the shoes! read more

Best shoes on Westminster at least in my opinion. As soon as we walked in we felt welcomed. Jon helps us, excellent customer service. Went above and beyond to answer all of our questions and more. Highly recommended and will definitely be back. Thanks again. My hubby loves his shoes.... read more

Juan helped me find exactly what I was looking for. A nice pair of lightweight safety shoes and supportive insoles. Great service will happily return for all my safety shoe needs! read more

I had the best experience getting my first pair of Red Wings! Jon was super helpful & knowledgeable. He made sure I was comfortable in the boots and even made sure my boyfriend was wearing his correct size in the Red Wings he already owns. I'll definitely be back! read more

I am writing this due to a terrible customer service experience at the Redwings Westminster CA store #789. I had bought some boots last week and paid to have the tough toe put on. I was told I could pick them up in a day. I called several times for a week before I was finally told the manager was going to get to it. The next day I picked up the boots and the tough toe epoxy looks terrible. It looks like the tape was put on poorly or taken off too soon which allowed the epoxy to run. Also there's a large bubble in the epoxy. The following day I returned to the store with the boots and spoke with the manager. His handling of the situation made it worse to say the least. He said "it's epoxy it's not an exact science" and stood there waiting for me to respond. Several of his comments made it clear that he did not care about making the situation better any way. I know that doesn't sound all that bad, but it was enough to make me write this message. Honestly I can't see myself spending as much as I do on Redwings boots if that's the kind of service that comes with them. I'll likely be trying the Origin boots next. read more

Red Wing - Tough Toe Epoxy done poorly - Shoe Stores Near Me - Westminster, California

Staff was super helpful, I've been a redwing customer since 2003. It was nice to visit the store again and touch and feel all the new options rather than an online purchase. Stoked on the 3190 slip on boots! Some people have sizing issues, gets loose after break in etc. , if this happens add the insert & you're dialed. Yes , I'll be going back to shop again @ this location. read more

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First Red Wing store we were greeted and helped right away. Staff was kind and knowledgeable. Juan helped us and was great. Will be back soon. read more

Good customer service. Had my 877 boots sent out for re-sole here. No issue. The turn around time was slow but they let me know before hand. read more

Red Wing - Sole Sexy - Shoe Stores Near Me - Westminster, California

Great experience picking my first iron ranger. Very educated and made the experience a pleasant one.

They will completely ignore you if you're a woman. I came in with my husband, 5 years in a row and I'm still ignored. My husband got on a foot machine, they measured his feet and they found out what kind of shoe would be best for him. And me... nothing at all. Total discrimination! read more

I walked into the store in July as a first time customer. I asked about some products to which the sales team did not seem to have much of a clue about their products and tried to push higher end items. I ended up ordering a pair of King Toes with the estimated arrival time of 1 month maybe a touch longer. I also was asked to pay up front because they "would be very unique and difficult to resell". I have a few issues - it's October and my boots aren't here and I have no ETA. You told me when I called weeks ago, that you'd call me back with an ETA on the following Monday, and then didn't. I shouldn't have to pay up front for anything until it arrives and I try it on. Also, for the "premium experience" you advertise - I would expect your sales team to be top notch. I've got 2 stars instead of 1 because I am assuming I'll get a refund when I call in today. Oh, one last thing - why do you open at 10?! Anyone who works a job that needs these boots generally works early in the morning. Why not cater your hours to your clientele? I expected more out of your brand. read more

Terrible sales persone I walked in to get my replacement shoe due to the leather on my shoe ripping and guy laughed at me for wanting a replacement terrible location terrible staff read more

Very friendly workers, clean store and Alonzo was helpful and patient. I picked up some shoes for my partner and dad. I definitely recommend this location. Update: I went back to this store again for sizing help. John helped us immensely and was so enjoyable to speak with! Above and beyond customer service. Thanks John! You're the man. read more

Store looks amazing, staff are fun and cool, BOOTS are shit. For the price tag of $250. the soles on the boot ran out quicker then all of the sneakers I own, some being 10yrs old. The sole also started separating and cracking. I'm a bit tripped out on it, granted, the boots are probably 6 months out of warranty. but I haven't worn them since December 2021, I was in a car accident that stopped me from working, so everything with the boots happened in less then a year. I just now looked at the boots due to trying to work again and they've not held up. I'm a truck driver 8 hours seated...for reference of wear and tear; I left the boot with red wing to see what they can do. Nothing against the staff, love you guys; but so far; quality of merchandise isn't right, how it's handled is tbd. The boot in question TRACTION TRED LITE 6 inch Take away from this, staff are cool af, I like this store and like these guys, initial experience of ownership of boot, they look amazing, however, soles fucking suck, maybe a bad covid batch. That I got fucked with, who knows. read more

Had the Best customer service from MATIN he was so helpful from laces to insoles and a lot of knowledge concerning the shoes we purchased!

Fernando got me fitted with the perfect boots and insoles. Excellent customer service!

Very disappointed. I parked at the far end. I saw a guy with a Redwing shirt. I asked him where the store was. He looked at me and kept walking. I found it at the far end of the parking lot. Walked inside. It's a nice store. The associate was with another customer. I walked around for 5 min. Found a few things I was interested. Not a word. I guess he didn't see me? Oh well. I'll go to the Redwing store I usually go to. read more

After 6 years my old work boots finally needed to be retired. Jon and Jesus were very helpful. I'm old so I now need arch support and the guys put together a good combo of boot and insole that did the trick. The store was clean and well lit with a very friendly staff. They had every model in stock too, which was great. Made deciding very easy. I was in and out in 15 minutes. Good stuff. read more

Red Wing - My new Irish Setters. I got 6 years outta my last ones. - Shoe Stores Near Me - Westminster, California

Came in at closing time, Elvis was there to answer all of my questions, very knowledgeable, and stayed late to make sure I got the boot I needed. Family owned store, and it really shined with the Red Wing quality experience you come to expect. Thanks for your help! 5 Stars for the above and beyond assistance I received. read more

Red Wing - Shoe Stores Near Me - Westminster, California

Guys are very friendly. Took my husbands boots in for a clean up/oil. They jumped on it right away! I've been to the Norwalk location and this shop is much nicer! Bigger too! The parking is even better here. At least your not parking on the main road like in Norwalk. read more

Red Wing - Shoe Stores Near Me - Westminster, California

Today is the worst nastiest discriminated customer service I have ever seen. Me and my wife come in for just a shoe clean up since she needed for her work. Waiting for almost 2 f*ng hours as no one even bats the eyes to ask what she needed. After almost 2 hours, all she got for waiting is that "We thought u just like us so u just sit there. We were so confused." Like wtf? You guys being fkin serious???? Don't you have any common sense by treating customer like that? This is such an embarrassing service for a brand like this. Never come to this garbage store again. read more

I asked my wife to go to this store to purchase new Red Wing custom moldable inserts for my new pair of boots, that she gave me for my Birthday. I also asked her to pick up free laces for my old pair of boots that I wear to the job sites. My wife, not knowing anything about the store previously had ordered my new boots online. Bryan was helping her at the store and became irate that she ordered my new pair online. Bryan threw the laces on the counter and went on and on about not making money on the laces. He threatened to not give them to her and she was confused. My wife tried to explain that the laces were for my old pair of boots, but Bryan kept being rude and complained that he was sick of all the dumb hipsters that ordered their shoes online and then came to him for free laces. Bryan thought it was his responsibility to rudely educate her on with frustrations and make her feel responsible. Bryan should have taken the opportunity to make my wife feel comfortable with her in store experience so that he could assure her future business. He could have thanked her for buying the soles in store. But instead he scared her away and now she will probably never want to go into his store, or any Red Wing Store and we will both just buy what we need online from now on. read more

Awesome customer service from Jon, he help us find the perfect shoe size for my boyfriend boots so patient and helpful thank you!! (:

Sam and the guys were super helpful...ordered me up a pair of 875's in brown..size 10 D (usually you will wear a full size down from your normal size in Red Wing Boots). Got em 3 weeks later in spite of the work stoppage at the Minnesota factory due to its pandemic work stoppage. read more